This is a great small independent business that knows it's stuff. They stock a great range of stationery items, including Japanese and Korean ranges. I have bought quite a few things now. Delivery... Toon meer
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Lees wat reviewers zeggen
I'm a regular customer for a while now, and reached out to The Journal Shop asking when they might expect a restock on an item I wanted that was sold out. Their customer service person went above and... Toon meer
I saw a video on Instagram showing my favorite artist using a product from The Journal Shop, some really cool foldable scissors. I live in the USA and they are based in the UK. I put the scissors in m... Toon meer
Made an order and got delivered the wrong items. Reached out to customer service who said they'd investigate the issue but complete radio silence since then. Pretty disappointing because I'd heard g... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
The Journal Shop is for people who know that stationery is never just stationery. We stock Hobonichi, Traveler’s Notebook, Blackwing, planners, stickers and cult Japanese favourites, alongside a carefully chosen range of notebooks, paper goods and desk essentials that are as useful as they are lovely to own. We’re here for people with strong opinions on paper quality, a soft spot for good design, and a habit of finding joy in the little things. Whether you journal daily, plan obsessively or simply want nicer things on your desk, The Journal Shop is all about thoughtful stationery and a shopping experience that feels easy, friendly and well looked after from start to finish. We ship worldwide, and are always very happy to send a little stationery joy your way.
Contactgegevens
167 Great Portland St, 5th Floor, W1W 5PF, London, Verenigd Koninkrijk
- info@thejournalshop.com
- www.thejournalshop.com
4,4
Uitstekend
95 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 16% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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Antwoord van The Journal Shop
Thanks so much for your kind review. We’re so glad you were happy with both the range and the delivery.
The Team @The Journal Shop
Always great service and quality
Always great service and quality. Kaweco pen is terrific.
12 mei 2026
Antwoord van The Journal Shop
So lovely to hear, thank you :) really glad you’re happy with the service (& even happier to hear you’re enjoying your Kaweco pen too!). Thanks so much for taking the time to leave a review.
The Team @The Journal Shop
Antwoord van The Journal Shop
So glad to hear it, thank you! :) Happy to know you had a great experience all round. Thanks so much for taking the time to leave a review.
The Team @The Journal Shop
Great Company
Really good company to order from great range of products and delivery is speedy
22 april 2026
Antwoord van The Journal Shop
That’s so lovely to hear, really glad you’ve had a good experience with us and that delivery was nice and speedy! :) Thanks so much for taking the time to leave a review.
The Team @The Journal Shop
my experience has always been good the…
my experience has always been good the items always arrive well packed and good quality
2 februari 2026
Antwoord van The Journal Shop
Thank you, this is so nice to hear. We’re glad your experience with us has always been a good one, I know the team will be happy to know this. Thanks so much for your continued support.
The Team @The Journal Shop
The shop has an excellent inventory…
The shop has an excellent inventory with a equally good range of desirable and in trend items, the site is easy to navigate with pricing and delivery clear to see
6 april 2026
Antwoord van The Journal Shop
This is so kind of you to say, thank you. We put a lot of thought into what we bring in and how we present it, so it’s really nice to know that made for an easy and enjoyable shopping experience :) Appreciate you taking the time to leave a review.
The Team @The Journal Shop
My order arrived safely
My order arrived safely, in good time and was securely packaged. I would recommend this company and they have so many nice things to look at and buy.
10 maart 2026
Antwoord van The Journal Shop
That’s really lovely to hear, thank you so much. We’re so glad everything got to you safely and that you had a good experience with us. And yes… the temptation is very real when it comes to stationery! We really appreciate your recommendation and your support.
The Team @The Journal Shop
Antwoord van The Journal Shop
Really glad everything arrived quickly. Thank you for taking the time to leave a review :)
The Team @The Journal Shop
Great selection off items
Great selection off items , I bought some twsbi pens good price and fast delivery
12 mei 2026
Antwoord van The Journal Shop
Thanks so much for your review. We’re really glad you had a good experience with us. We do our best to keep our prices competitive, so it’s really nice to know that stood out. Enjoy your lovely new TWSBI, great little FPs!
The Team @The Journal Shop
Great range of products and fast…
Great range of products and fast shipping. Love the rewards program. Very satisfied
8 mei 2026
Antwoord van The Journal Shop
Ah, thank you, this is lovely to read :) Especially glad the rewards programme has been a good part of your shopping experience with us. Thank you for taking the time to leave a review.
The Team @The Journal Shop
Easily the best online shop for amazing…
Easily the best online shop for amazing quality stationery you cannot find elsewhere. If you love stationery, especially Japanese and Korean brands this place is the go to. Quick delivery as well.
25 april 2026
Antwoord van The Journal Shop
Gosh, this is such a lovely review to read, thank you so much! We’re genuinely so flattered by this. We put a huge amount of thought into finding brands and products that feel a bit special, so it’s wonderful to hear that comes through. Also, knowing you’d recommend us as a go-to for Japanese and Korean stationery honestly means the world :)
Thanks again for such a generous review and for supporting us.
The Team @The Journal Shop
Great customer service
Ordered from The Journal Shop many times. Items received quickly and well packaged. Today I requested an additional item to be added to an order placed the night before. Email was acknowledged very quickly and order amended. Great service and especially from Carla today.
12 mei 2026
Review zonder uitnodiging
Antwoord van The Journal Shop
We’re really glad we could get that sorted for you, Carla will be so happy to hear your kind words :) It’s especially nice to hear from returning customers - appreciate your continued support and your lovely review.
The Team @The Journal Shop
The Hightide Attache is a superb little…
The Hightide Attache is a superb little pen, writes well, great looking in blue marble and good quality. Supplied by the Journal Shop with their normal efficient friendly service.
Thanks
6 mei 2026
Review zonder uitnodiging
Antwoord van The Journal Shop
Thank you, it makes our stationery hearts really happy when customers rave about the product they buy from us :) Agree, the Hightide Attaché is nice to use, it’s nimble enough to put in a pocket and comes in handy. Appreciate your kind words about our service. Thanks so much for taking the time to leave us a review.
The Team @The Journal Shop
Wonderful customer service after receiving wrong items
I have received wonderful customer service after receiving a few wrong items (but in the right quantity). I adore The Journal Shop: From the products they offer over their beautiful and easy to navigate website to their handling of feedback – everything is top-tier quality and as a customer, I truly feel valued and cared for.
28 april 2026
Review zonder uitnodiging
Antwoord van The Journal Shop
Thanks so much for your kind words and for such a thoughtful review, it honestly means so much. We’re grateful for your support. Please come back soon, we'd love to have you :)
p.s. pleased to know the website is easy to use, this type of feedback really helps us to improve how you experience our store. Nice to know we're getting it right!
The team @ The Journal Shop
Excellent customer service
Excellent customer service, fast despatch and great products.
Repeat customer and I’m sure I’ll be back for more!
23 april 2026
Review zonder uitnodiging
Antwoord van The Journal Shop
Thank you so much for your lovely review. We’re so pleased to hear you had a great experience with us, and we really appreciate you taking the time to share it. We look forward to your next order with us!
The team @ The Journal Shop
Such a great outfit!
Ordered a hard to get mechanical pencil - I stupidly forget to check the mailing address - an old one - dropped a note to Carla and she sorted it all out instantly. It’s so important to know there are really effective humans behind the slick digital interface - so really well done Journal Shop - I shall be returning!
8 april 2026
Review zonder uitnodiging
Antwoord van The Journal Shop
Thank you so much for your lovely review. We’re so pleased we could help get everything sorted quickly, and Carla will be especially glad to hear your kind words. We completely agree, it really does matter to know there are real people behind the screen, so your feedback means a great deal to us. We hope you love your new pencil, and we look forward to welcoming you back soon.
The team @ The Journal Shop
Great support team/ great company
Accidentally ordered the wrong thing, emailed late evening, the next morning they got straight back to me, and worked with me to get the right item. I was very impressed with the punctual responses. Rebecca was the person who helped me, incredibly impressed with the professionalism and speed of their support. A****
23 maart 2026
Review zonder uitnodiging
Antwoord van The Journal Shop
Thank you so much for your kind review. We’re so pleased we could help get everything sorted quickly, and Rebecca will be delighted to hear your lovely feedback. We always want our customer service to feel prompt, helpful and straightforward, so it means a great deal to know that came across. Thank you again for your support.
The team @ The Journal Shop
I think this is my third or fourth…
I think this is my third or fourth order from the journal shop. I absolutely love what they sell and keep returning to buy more!
For my most recent order there was an item out of stock. The team contacted me via email straight away and offered a refund or alternative. I asked about what alternatives were available and received a reply within the next 15 minutes. I was happy with the alternative they came up with and was notified that they would be posting my order that day.
I was also instructed on how I could be updated on stock in the future.
Overall fantastic customer service and I'm looking forward to receiving my order.
Cannot recommend highly enough!!
18 maart 2026
Review zonder uitnodiging
Antwoord van The Journal Shop
Thank you so much for such a lovely review and for coming back to shop with us again; It means a lot to have your continued support. We’re so pleased we could help quickly and find a suitable alternative for you, thank you for being so understanding. We try our very best to provide a prompt service to all of our lovely customers, so your feedback means a lot. We hope you love your new stationery goodies, and thank you again for such a generous recommendation.
The team @ The Journal Shop
It is my first time ordering from the…
It is my first time ordering from the Journal Shop and it certainly won’t be the last. There was a small issue with Royal Mail not updating the shipping info for a few days and I got a little concerned. My issue was resolved within a few hours and the company were so helpful and prompt with getting back to me. Highly, highly recommend!
11 maart 2026
Review zonder uitnodiging
Antwoord van The Journal Shop
Thank you so much for your lovely words! We’re so pleased your first experience with us was a positive one. We know how worrying delayed tracking updates can be, so it means a great deal to hear the team was able to respond quickly and help. Thank you again for your recommendation, and we hope it is the first of many orders with us.
The team @ The Journal Shop
The Journal Shop is fabulous !
The Journal Shop is, without doubt, the best stationery shop and provider I have ever used before. The fabulous choice of items in stock is amazing and all the best paper, journals, pens and EVERYTHING!!!
Their customer service is second to none and very personal and it is much appreciated . Will always purchase all my stationary needs from THE JOURNAL SHOP . Thanks everyone there.
24 februari 2026
Review zonder uitnodiging
Antwoord van The Journal Shop
Thank you so, so much for this incredibly kind review! We honestly can’t tell you how much it means to us to read something like this. Your generous words have made our day, and we’re so grateful for your support. Thank you for choosing The Journal Shop for your stationery. It really does mean the world to our small team. We look forward to having you shop with us again!
The team @ The Journal Shop
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