The Sleep Shop Reviews 

2.554
•
TrustScore 5 uit 5

4,8

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Beoordeeld met 5 van de 5 sterren

The Sleep Shop has an excellent selection of beds, in fact everything you could wish to see, laid out in a modern welcoming store. The sales staff are welcoming and knowledgeable - and most importantl... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Bought a new Sealy mattress - best price anywhere and great service! Even a very thoughtful follow-up email a few weeks on to see how we were getting on. Great reliable service!

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The bed we order from The Sleep Shop looks great, although no one has slept on it properly yet to test it. However, the staff were all really friendly, helpful and knowledgeable from the sales staff,... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Excellent customer service from beginning to end. They phoned me and thanked me for my custom. They followed up with 2 other phone calls advising when and at what time we would receive our mattres... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Meubelwinkel

Geschreven door het bedrijf

The Sleep Shop is owned and operated by FGS Group, a family owned furnishing company based in Sleaford, Lincolnshire, which was established in 1947 and today brings you one of the most extensive and competitively priced range of mattresses, beds, furniture, chairs, carpets and curtains available in the market place. We have worked in partnership with the leading bedding manufacturers to develop a range of mattresses and divans that are unique and often exclusive to ourselves. With weekly collections from each of the factories using our own transport we can ensure guaranteed supply and quick delivery of any of our own products. This unique partnership allows us to offer you products at a considerably reduced price from other high street retailer


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

3K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 33% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,8

Alle reviews

(2.554)

162 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Nice quality furniture delivered as promised

We ordered bedroom furniture, 2 x chest of drawers, and 2 x bedside tables. Order was delivered on time, delivery was as promised, quality of the furniture was expected.

13 augustus 2026
Review zonder uitnodiging
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Antwoord van The Sleep Shop

We are so happy you are pleased with your new furniture and the delivery. If we can ever be of assistance to you in the future please do not hesitate to contact us

Beoordeeld met 5 van de 5 sterren

Staff helpful

Staff helpful. Not pushing you to buy something. Spoke to us about the mattress we chose. Tried as many as needed

11 juli 2026
Review zonder uitnodiging
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Antwoord van The Sleep Shop

Thank you for your feedback. It can be quite overwhelming the amount of mattresses there are to choose from. Time is always needed to choose what is right for you. I'm pleased we were of good assistance to you.

Beoordeeld met 5 van de 5 sterren

Mattresses are very good at a very…

Mattresses are very good at a very competitive price excellent comms no bots!

7 augustus 2026
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Antwoord van The Sleep Shop

Thank you for your review. We do try to be as competitive as we can. It is definitely a personal service.

Beoordeeld met 5 van de 5 sterren

Excellent Service

Ordered a mattress from the Sleep Shop via their wesbite. Price was much better than any of the competitors. The shop rang to arrange delivery and it was with me a couple of days later. Excellent service, would recommend.

6 augustus 2026
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Antwoord van The Sleep Shop

Thank you for your five star review. We are a family run business and hearing that we are doing things well gives us the momentum to keep up the good work.

Beoordeeld met 5 van de 5 sterren

I previously ordered a mattress from…

I previously ordered a mattress from the sleep shop and was very happy with their service the mattress arrived on time everywhere else was more expensive i don't think you will find a better price so I ordered a complete new bed and mattress for my mum she's very happy it arrived on time and again you won't find cheaper so 5 stars for an excellent service and they contact you after to make sure everything went ok which to me is great customer service

5 augustus 2026
Review zonder uitnodiging
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Antwoord van The Sleep Shop

Thank you for such a lovely review. We pride ourselves on supplying a good customer experience and are happy that we have achieved that goal.

Beoordeeld met 5 van de 5 sterren

I received excellent service from start…

I received excellent service from start to finish, purchasing one item over the phone and another in the shop, and I am very pleased with both. Delivery was spot on and the gentlemen were friendly and very helpful.

I was extremely pleased with both the service and goods provided.

17 juli 2026
Review zonder uitnodiging
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Antwoord van The Sleep Shop

Thank you for your kind words. We do appreciate customer comments , especially when they are nice ones

Beoordeeld met 5 van de 5 sterren

Excellent delivery

The item was delivered within the specified time window and the delivery man was courteous.
The item itself is of a very high quality.

17 juli 2026
Review zonder uitnodiging
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Antwoord van The Sleep Shop

I am so pleased you were happy with our service. The delivery guys are a great little team. Thank you for your support

Beoordeeld met 5 van de 5 sterren

The Sleep Shop

The sales person was charming, efficient and knowledgeable, the item I bought was delivered on time and with respect to our property.
The whole experience was quite comfortable with no problems.

16 juli 2026
Review zonder uitnodiging
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Antwoord van The Sleep Shop

Thank you for choosing the Sleep Shop for your purchase. If you need any help in the future please do not hesitate to contact us

Beoordeeld met 5 van de 5 sterren

First time using the Sleep Shop for…

First time using the Sleep Shop for buying a Silentnight Ultragel mattress which is great. Excellent customer service when I called and also delivery men very good too. Would definitely use again.

26 juni 2026
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Antwoord van The Sleep Shop

Thank you for choosing the Sleep Shop for your purchase. You do have a very nice mattress. If you need any help in the future please do not hesitate to contact us

Beoordeeld met 5 van de 5 sterren

From start to finish it's been a really…

From start to finish it's been a really easy and simple process. I have been updated along the way and my mattress was delivered on time exactly when they said it would. The two gents delivering were lovely and even took it upstairs for me. Would definitely recommend buying from here and I will do again in future. Thank you

22 juli 2026
Review zonder uitnodiging
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Antwoord van The Sleep Shop

Thank you for your feedback. It is always nice to hear when clients have a smooth service from beginning to end and thank you for the recomendation

Beoordeeld met 5 van de 5 sterren

Great products, great service.

We've replaced all of our beds and mattresses over the past 3 years. Always had friendly and knowledgeable service from the staff in the shops. Living in an old cottage with a twisty narrow staircase any large deliveries for upstairs have to come via a bedroom balcony. The delivery guys couldn't have been more helpful and happy to hoist them up that way. Nothing too much trouble.

22 juli 2026
Review zonder uitnodiging
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Antwoord van The Sleep Shop

I am so pleased you were happy with our service. The delivery guys are a great little team. They certainly do try their best in the trickiest of situations. Thank you for your support

Beoordeeld met 5 van de 5 sterren

A family run business

A family run business - all the staff go above and beyond to ensure they deliver an excellent service. A pleasure to be able to suport

13 juli 2026
Review zonder uitnodiging
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Antwoord van The Sleep Shop

Thank you very much for your support. We do try our best.

Beoordeeld met 5 van de 5 sterren

Brilliant service

Ordered a new mattress for my mum online, I made a bit of a mess of it but as soon as I spoke to the lovely helpful lady (sorry didnt get your name) it was all sorted. Kept in the loop all the way through with accurate updates and delivery was superb. Mattress was exactly what was needed. Would not hesitate to use again and will happily recommend to others. Thank you for a fantastic service and a really
competitive price.

30 mei 2026
Review zonder uitnodiging
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Antwoord van The Sleep Shop

Thank you for your review. We are very happy that everything went so well with your purchase and thank you for your recomendation.

Beoordeeld met 5 van de 5 sterren

Great experience

Great experience - Firstly I ordered my mattress but I was due to go on holiday 2 days later, and I specified this in the details and asked for it to be delivered after I was back. David at the sleep shop called me to confirm this was correct and organised the mattress to arrive the day after I get back - Ideal. On that day, I needed to get out and unfortunately the delivery partners give no time window on the day (like other delivery providers). I called David, and he went above and beyond trying to contact the delivery driver depot to get an ETA. Unfortunately, he could not get one, but its the effort that counts... the irony is that the driver turned up 5 minutes later! Recomment this company!

24 juni 2026
Review zonder uitnodiging
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Antwoord van The Sleep Shop

Thank you for your review. I'm very sorry about the time window and I will certainly let David know how happy you are with the service provided for you

Beoordeeld met 5 van de 5 sterren

Second purchase from this business

Second purchase from this business. Helpful ,positive advice coupled with reasonable prices and a well organized professional delivery service.
( No extra charge for taking mattress upstairs as I have seen listed by bed chainstore outfits )

29 juni 2026
Review zonder uitnodiging
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Antwoord van The Sleep Shop

Thank you for your feedback and for your repeat custom. I'm pleased that you are happy with the service you received in store and delivery

Beoordeeld met 5 van de 5 sterren

Superb company

Superb company. When we decided that our new mattress was too firm I asked to exchange on the 60 day trial. Absolutely no problem choosing a different one. Communication was spot on and we were kept informed of the delivery schedule the whole time.

Can’t fault the service at all. The new mattress is just right!

26 juni 2026
Review zonder uitnodiging
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Antwoord van The Sleep Shop

Thank you very much for a great review of our company. I am very happy that you are pleased with your new mattress

Beoordeeld met 5 van de 5 sterren

My overall impression of The Sleep Shop…

My overall impression of The Sleep Shop is great customer service and competitive pricing, the delivery people were also excellent and polite. I would highly recommend this family business. Thank you.

25 juni 2026
Review zonder uitnodiging
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Antwoord van The Sleep Shop

Thank you for your purchase and your lovely review. It is always so nice to hear of a good experience with us and also of our delivery partners

Beoordeeld met 5 van de 5 sterren

It was easy to place my order

It was easy to place my order. I was contacted with a date of delivery and I was contacted as promised the day before delivery with my timeslot. The two gentleman who delivered were very politely and unpacked my item and put it in place. Overall as always a great experience.

18 juni 2026
Review zonder uitnodiging
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Antwoord van The Sleep Shop

Thank you for your feedback and for the nice words about our delivery team

Beoordeeld met 5 van de 5 sterren

Silentnight 1400 pocket ortho mattress

Great firm and comfortable mattress with reasonable price from The sleep shop. Prompt delivery and excellent service. Would recommend to friends and family.

26 juni 2026
Review zonder uitnodiging
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Antwoord van The Sleep Shop

Thank you for the review and the recommendation. We really do try hard to be of good service to our clients.

Beoordeeld met 5 van de 5 sterren

Very pleasing experience from the…

Very pleasing experience from the start. Customer services were friendly and helpful and agreed a delivery date with me over the phone. Delivery was prompt and as agreed and the item arrived in great condition, as expected and a beautiful colour. Really happy with all aspects.

12 juni 2026
Review zonder uitnodiging
Logo The Sleep Shop

Antwoord van The Sleep Shop

Thank you for your feedback. We are so happy that you are pleased with the service provided. We hope to see you again in the future

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