The Sleep Shop Reviews 

Great service, very efficient and fast took less than a week to deliver on time all a very simple and quick process very pleased.

Good communication. Good delivery service. Couldn't be happier with the product.

Ordered a mattress and collection on 4th March. Delivery was scheduled for 13th March. Cancelled a doctor's appointment to accommodate it. On the day the delivery truck broke down, rescheduled for 18th March. On the day the courier rescheduled again for 21st, no idea why. I'd had enough by then and cancelled the order. I was promised the refund would be issued on 20th once they had the mattress back. Still no refund today (25th) so I complained and was told they had the mattress and would (not had) raise a refund request and "pass it to the relevant department". Clearly dragging their heels, they've had my money since 4th March and I've nothing but a headache to show for it. Useless company employing a useless courier. Avoid.

We received excellent service from the shop. We are returning customers because of the previous excellent service we received. There was a good choice in the showroom, helpful sales person, respectful delivery drivers.

I would use the Sleep Shop again.

Messaged before I ordered to confirm they could source my mattress. They confirmed very quickly. I placed the order. Was informed when to expect delivery. Everything went smoothly. Would buy from sleep shop again. Great service.

Couldn't be happier. Excellent communications on the delivery date/time beforehand. The 2 delivery guys were helpful & very friendly. Mattress is excellent.

What a great shop and outstanding staff, just purchased a new mattress after getting excellent advice. Refreshing to get good experienced knowledgeable staff, with being pushy, and so friendly!!..well worth the journey to visit The Sleep Shop!

The mattress is great, but I still have to get used to the hardness of the mattress. My previous one was a memory foam mattress, and unfortunately, it wasn't good for my spine. Now I feel much better with the new mattress. I'm happy. Super seller, as described, verry well packaged. Super fast delivery F1. I heartily recommend it.

I had a query before I ordered and it was quick and easy to speak to a member of staff by phone for an answer. The online ordering process was straightforward and communications about delivery times and arrangements were clear, with delivery happening as arranged. Overall, a very smooth process and I would definitely use The Sleep Shop again.

What a lovely experience from the sale to the delivery. The sales lady Jeanne was very friendly and gave me a lot of information about mattresses so I could make an informed decision and at no point did I feel pressurised to make a purchase. The delivery team were one of the nicest friendly and professional I have had the pleasure of dealing with. They introduced themselves by name and explained how the delivery and removal would take place. They worked very well together and the job was completed very quickly. Absolutely delighted. Thankyou so much.

Brilliant service, excellent product and on-time delivery. Highly satisfied!

easy website, best price i could find online, super fast delivery

Excellent service from when we walked into the shop to the final delivery of our bed and mattress.
Great communication from start to end.
Always nice to support a local business.
Wouldn't hesitate to recommend.

When we went to buy our new bed, the purchasing process was easy but slightly disappointed in the cost of removal of old bed and build of new bed, nearly £100 extra, It was a lot more than advertised on the boards in the shop, although the signs did state ottoman beds incur an additional charge, was not expecting over £60 just to build it, with another over £25 to remove it old one. However we are unable to build it, so paid the extra. Was called day before delivery with a time slot. The delivery arrived well within the time slot. The two delivery men were friendly and polite and considerate of our house. They built the bed with no issues and took away our old bed and the packaging on the new one. They explained everything we needed to know and do to our new bed. Love our new bed and pleased with the service received

Always so helpful and honest. products very good.

Wanted a particular style wardrobe to match bedside cabinets called 'urban' made by Birlea and browsed online came across The Sleep Shop. Their price was very good and availability immediate so I purchased directly which was secure and acknowledged also received phone call next day person to person which was great telling me a company would call me next with a convenient time slot acknowledgement to deliver and also just before they arrive and they did exactly that. Perfect liason can't compliment both companies enough. Highly recommend they and item I purchased. Thankyou.

After placing my order, which was easy, I was called back a while after to confirm my order was placed and would be delivered in two days. I was given a time between 8am and 6pm that day and it arrived mid morning. I was able to track the delivery on the couriers web site. The driver got it indoors out of the rain for me which was very pleasing. I just had to move it myself into the house. Well packed in card to protect it from damage as well as the polythene from the factory. An old removal service is also available but I did not use that. I am very pleased with the service provided.

Great service. Quick response from customer service and delivery as advised. Would recommend.

Highly recommend would definitely use again

From going in the shop and getting great service , great choice and quality items, and the delivery could not fault anything. I certainly know where to go in future. Way better than any other place we have bought from in past.*****