The Sleep Shop Reviews 

Clear communication, friendly helpful staff, and a good price

I am delighted with my new mattress and the delivery was excellent. As they couldn’t get the van down my street, the gentleman carried the mattress down the road and on seeing that I am injured, offered immediately to carry the mattress upstairs. Both gentlemen were jovial, polite and I couldn’t have asked for more.

Highly recommended.

Fantastic service, and a new bed delivered only 36 hours after I ordered it!

Very easy to order and super fast delivery. Very pleased with purchase.

We bought two beds, the sales lady talked us through the selection they had and prices etc. Not pushy though. We selected two and they were delivered the same week. The delivery drivers carried them upstairs and assembled them.
2 nice comfy beds. Happy customers, would definitely recommend and use again.

I am very pleased with the service I received.

The 2 members of your team that delivered the mattress, as well as take the old one away were very helpful, friendly and courteous. They contacted me the day before to advise of a time slot. They arrived within the time frame and everything went smoothly.

I would like to thank you all for the excellent communication and service I received throughout.

I was extremely pleased with the service I received from the Sleep Shop. The ordering process was straightforward and a very nice touch with the follow up phone call regarding delivery of the mattress.
In fact so impressed that I bought another mattress for our spare room.

This review is only in relation to the sleep shops own branded mattresses. After just over a year of ownership of a comfort supreme and following the care guidelines the mattress must have internally failed. We are not heavy people yet it permanently concaved significantly on each side that we slept, and the top seems to start to wobble separately from the bottom half. You can feel area which are permanently lower than others. Faults as these not covered by warranty. Buy cheap you buy twice. Good delivery though!

Great price and product. Prompt delivery. Excellent communication

The delivery driver was very helpful he brought the headboard inside for me. It arrived quite soon after ordering and they updated me frequently. Would have given 5stars but the finish could have been better, there is a join that doesn’t quite meet and is noticeable so my husband will have to sort that.

We have always used the Sleep Shop in Sleaford to buy our beds and mattresses. The sevice is superb from ordering to delivery. We were particularly impressed this time with yhe 2 delivery men who had to get the heaviest mattress up the tight staircase into the bedroom; there was much heavy breathing 😂 I would certainly not hesitate to recommend them

The customer service from ordering the headboard was exactly as I would have wanted. I received a courtesy call the day after ordering and a follow up call a day later to arrange delivery. The time between order and delivery was less than a week and exceeded the advised date of up to 3. The Headboard is exactly as ordered. Very happy.

Ordered a new mattress on Saturday afternoon, it was delivered today (Tuesday)!!
Great communications from start to finish and a really good price! Free delivery as well!
Would definitely recommend.

I have bought many items over the years and the service has always been very good and good value for money

INCREDIBLE CUSTOMER SERVICE, great selection of mattresses. Amazing communication, swift delivery, friendly staff, free pillows and old mattress removal. I bought a single mattress first and I was soooo impressed I’ve just bought a double mattress,, they arrived double bagged with corner protection.. PERFECT!!!! ABSOLUTELY BRILLIANT,, good old fashioned customer service at its best ,, buy with confidence from a established long term established company… you won’t be disappointed

Wanted a new headboard and these guys came up in my google search. Great price and easy to order. Kept me informed from order to delivery and had it in a couple of days. Not the sort of product you buy on a regular basis but I’d use them again and recommend anyone else to!

I would highly recommend, from start to finish, they went above and beyond, couldn’t of been happier, nothing was too much trouble, staff were so helpful, lovely and polite, oh and they had a fab sense of humour, thank you so much

Great price compared to other websites, and was rang the day after the order to arrange delivery which was extremely quickly. Would highly recommend;

Excellent customer service and very efficient and friendly. I bought a wonderful
Double divan bed for my son, it is so comfortable. The delivery was done so smoothly with an early time of delivery and they took away the old bed and assembled the new bed. I will definitely be buying from The Sleep Shop again in the future.

I found that when placing the order the support and information given was excellent to ensure the correct item was sent The head board fits perfectly and looks fab It arrived on time and we are very satisfied with the company and staff support