Think Green Partners Reviews 

Sorry this is a LONG one
Had a phonecall advising that they could cover and service our system. We have Solar Thermal, Solar PV, Airsource heat pump and inverter and batteries. We advised that we had lost our Feed in tariff. Over the call they advised that they would be able to assist us in regaining the FIT and this was just a review. I advised that I did not want someone in my house for hours trying to get us to sign up to something. I was reassured that they were governed by regulations that do not allow this to happen. Well a guy turned up and seemed to be comfortable to be begin with. Very quickly he wanted to go through all of the systems and was finding faults everywhere. the Solar thermal needed to be recharged and serviced =£400 as part of a 10 year contract costing £4,000. He looked at our PV system and told me one of the strings was broken and work need to be conducted on the panels again a further £400 also as part of a 10 year contract costing a further £4,000. The heat pump was also going to be another £4,000 - 10 year contract.
When I said I needed time to think about all of this as it is a lot of money, he became a little aggressive in his attitude. He offered to do a 3 for 2 but we still said not at this moment. 2 hours he was in my home and I told him he was intimidatory and he had to leave.
A few days later he called and when I told him I had arranged for someone else to review our systems he was not pleasant. I told him again that I found his attitude intimidatory and hung up.
I have since, had all of my systems reviewed and found that they are all good, and the next service should be in 2 years time. We are looking into reinstating the FIT.

Always very helpful. I have been a customer for many years now. I currently have a 10 year service agreement and as I need to upgrade or add to my solar system someone will come to advise to make sure my decision is thought out and sustainable.
I would thoroughly recommend Think Green Partners

I had a new fuse box fitted. The engineers came on time and did an excellent tidy job. I thought the cost was quite expensive but it was explained to me what was involved, with solar panels and FiT meter. Unfortunately had to have a return visit because one circuit didn't work and we had no lights.

I had a new fuse box fitted. The engineers came on time and did an excellent tidy job. I thought the cost was quite expensive but it was explained to me what was involved, with solar panels, FiT meter and batteries, and safety is very important. Well done TGP.

I just received your receipt for a 6-way fuse board,
the work though not easy, was done with patience
and Professionalism.
As dayliight was fading and rain starting to fall the
cleaning of the roof panels was postponed, and I
was promised someone else would clean them very soon. I am still waiting.

I also got a cold call from someone claiming to be from this company. Their number turned out to be withheld which is very suspicious. They claimed to be the successor to the firm which installed our solar panels over 10 years ago and that we were due for a refund of some sort from the guarantee. This seems an very unlikely story. They plan to come around to see us in a couple of days - I think this is a visit we shall refuse. I assume they want to tell us our panels need to be replaced and that they will be happy to sell us new ones!

The day that the engineers arrived on site, they explained clearly what was going to happen, and the way that they conducted themselves was very professional. And when the work was completed, they even helped and explained how to set up the app on my phone, and before leaving making sure it was working. I am also very pleased with how the company contacted me, explaining everything clearing, and also listening to my requirements, and I can say that the whole process went very smoothly, and am happy with the whole set up.

I have had solar panels for 12 years and nobody in this industry impressed me until Josh from Think Green Partners came along. His expertise and knowledge is immense and I was satisfied installing batteries to my panels was advantageous. In two days all work was done and paid for. Two young installers Harrison and Aron, competent and professional, thank you.
Highly recommended company.

There are quite a few PV-Solar companies 'out there' - some OK, some incompetent, and some downright fraudulent. Think Green Partners (TGP) stands out as one that has been around for some time, is honest, genuine reliable and competent. It is a testament to the latter qualities that we (in Sandhurst, Berks) have had a number of phone calls from dishonest people purporting to work for TGP, but clearly do not, simply using TGP's good name. If you are considering installing or modifying PV-Solar facilities I would recommend TGP.

I had a battery fitted by this company, the process was not as smooth as I hoped, but the company dealt with all my concerns and it is all sorted now. A good company to deal with

The person visiting today was extremely arrogant as to a point of rudeness. He lied about his "right to touch" equipment, for example, he claimed that you had installed a battery that was only installed last week!
I am reporting the incident to organisations that you claim membership (Trading Standards".

Quite professional

Two very enthusiastic technicians who quickly analysed the problems and will return tomorrow to fix them.

Unsolicited phone call that had the telephone number concealed as 'Withheld'!
Female caller who had partial information, but not complete, and was unaware that my PV installation (by a different firm) had been fully operational for many months!
No idea what was the purpose of the call but if it was intended as in any way a 'sales' call then it is illegal to hide the phone number!

Really helpful. Preet is great on the phone and gets things sorted....
Solar sorted
Thermodynamics fixed and works well

Good stuff - keep it up :-)
ps do I get a discount on my battery now? :-)

Salesmen do not make it clear to customers that think green partners is actually anything to do with global green partners limited. The fact that the company says this on their website the salespeople should be transparent at the time as the customer is not looking at a website but talking face to face with a company representative. Think Green Partners limited is a dormant company which is owned and registered by the same directors at the same address as Global Green Partners limited .
Why the smoke screen. ?

The salesman claimed that there was a significant fault on the system that required the 90 year old customer to pay £4000 so that it could be repaired and the money needed to be paid immediately.
No documentation was left providing any details of the fault , the salesman would not leave the property until the customer got very angry and distressed and finally got them to leave . ( no pressure sales then)

The system has now been checked by an independent company who have confirmed there are no faults present.

Matter has been reported to Trading Standards for further investigation.

Further Update .
Think Green Partners have 2 entries as non registered companies both with the same telephone number and the same as Global Green Partners limited. The think green Partners are recorded at 2 different address and have different reference numbers NLK15952997 and NLK15418396 one is recorded as maximum risk and has a CCJ against it . Clearly the same people are responsible for all.

Also Checked accreditations , they show NICEIC certified but on checking the NICEIC site non of these companies are found in the search as NICEIC certified.
Also checked MCS with the same result.

Cold call, all went well to start with. Agreed to the price and paid in full. Monies taken immediately. Date set for new unit and panel clean. Three scruffy young lads turn up in a dirty white van with a large penis graffiti on the back, no company ID, no uniforms, no personal ID, no paperwork. I suggested the van needed a clean, much giggling, graffiti wiped off by one lad's sleeve, more giggling, so I cancelled. Not prepared to have these individuals working on my property. Turns out, 2 were work experience, not employed by the company, therefore not insured for work or damage to my property or themselves. Told them to leave. More graffiti drawn, boobs this time. My husband received a very rude, aggressive phone call from the 'boss', so bad he had to tell him to shut up, otherwise he would hang up. Whilst on the call, he witnessed the new graffiti being drawn.In a later conversation, it was suggested the graffiti might have been done whilst they were parked on the earlier job, no way, one giggling boy pointed to another and said 'he did it'.
We had paid in full on the 22.10.24, cancelled on 28.10.24 finally received refund on 15.11.24. They did not even fulfil their own terms and conditions. We have lived in this house since 1977, obviously over the years spent thousand maintaining and improving it. This has been the worst experience we have ever had.

Got a cold call from TGP regarding a storage battery for my solar set up,guy turned up (really nice fellow mark b )
Got down to price as i know what i wanted and then he rung his boss up to see what he could do with price etc and his boss then tells him and myself the batteries wont be in untill maybe Jan/feb next year...I felt sorry for mark as he did not know and should of been told before setting out to come to me

Jeez what a waste of time,why send a man round to sell something thats not going to be in stock for 3 months...not happy at all.

His boss would not give me a price,when i offered to pay on the price on todays value to secure a battery when they do get back on the shevles,but would not agree...not a good way to premote your company.

Received a cold call today and when I asked where insurance for the system was held, they told me I was a time waster and hung up. Caller had difficulty explaining what MCS was as they say they are registered with MCS. So I did a search on MCS Web Site and could not find Think Green Partners. They also say they are NICEIC Approved Contractor but Think Green Partners did not come up in a search. I am just curious why?
Caveat Emptor comes to mind.

For further information.

Think Green Partners is a Trading Name and published Dormant Accounts with Companies House 23rd August 2024 - Most interesting.

NICEIC and MCS are registered to the company name Global Green Partners. TGP Web site says Global Green Partners trading as Think Green Partners in the small print. So do NICEIC and MCS apply to Think Green Partners or just Global Green Partners? Who is design, installation and warranty insurance with? I am sure all will become clear but it is very confusing for a customer doing due diligence before placing an order?

The phone was answered almost instantly, a bloody good start I am sure you would agree! Amber, the lady that answered my call, LISTENED! anothe rarety! She quickly looked into my queerie (eh)! and put everything on the right footing. friendly advice and efficiency. What else do we wish for!