Think Green Partners Reviews 

Came to install emergency switch off box. No issues

Presently surprised by my experience. Keep up the hard work.

I recently had a fantastic experience with Think Green Partners for my solar panel installation. From the initial consultation to the final setup, their team was incredibly professional and knowledgeable. They guided me through the entire process, answering all my questions and tailoring the system to my needs. The installation was seamless, and they completed it ahead of schedule. Since going solar, my energy bills have significantly dropped, and I feel great about contributing to a greener planet. I highly recommend Think Green Partners for anyone considering solar energy!

I was cold called regarding my solar PV system. The topic was inverter warranty. I told them that it was out of warranty but they still wanted to visit. They inspected the generation meter and the inverter. They told me that the inverter was under sized. It definitely is not. They asked why I was exporting so much power and that I should be using it to save money. I said that I was happy to export what i didn't need because it contributed to reducing gas burn and carbon reduction in the national grid. They told me that this was incorrect. They are absolutely wrong on this point. Their general line of questioning was abrasive and as I argued with them they be came abusive. I asked them to Leave. they said that people like me made them sick!!

Signed up to a 10yr contract for inverter replacement solar panel service. Cancellation confirmed as received within 5days and full refund promised. That was on 5th September. Credit card provider now actioning Section 70 against Company for £3k. Disgraceful.Form your own opinion.

After having dealt with 3 solar companies previously, it was refreshing to deal with a company who was knowledgeable and professional throughout the install.
The salesman was the best I have dealt with so far, the installer's were quick and efficient and the helpdesk lady ,Amber was very helpful and went the extra mile with ensuring call backs to keep me posted. She deserves some recognition and a reward.

Haven't experienced a worse company, contacted Parents (Over 80) via cold calling, sold them a 10 year maintenance package for what essentially was an inverter replacement. Had parents sign to start work withing 14 day cooling period. Customer service was rude when asking cancellation questions.

Avoid this company.

The engineer arrived within the time specified and, over the next few hours fitted a new battery and control unit for my solar panels.
Installation was smartly done and tidily fitted alongside my solar panel control unit.
No problem with fittings!
Most impressed!

This Company is well organised helpful and knowledgeable. The installation went very well with an explanation of how things worked.
Head Office was very efficient and helpful.
The only slight hitch was the changing twice of the estimated time of installation this was a minor problem that is always liable to happen.

I want to thank Preet for organising Nick the engineer to come to our home and remove a faulty Battery for our Solar panels.
Preet has worked hard to arrange for a replacement Battery which is coming on the 9th September.
We appreciate her help in keeping us informed of progress, which is professional and what you expect from a first class company. There is also a suggestion that we may be compensated for the three months when it did not work.

The installer turned up within the allocated time frame and were helpful with the installation and they did a good tidy fit. They cleared all packaging and all sundry materials. A full explanation was given on how the system worked and looking to see how much money I’m going to start saving

Similar to the last review on a bad hard sale experience.
I received a letter offering a free review of my solar panel system as they had previously supplied parts to my house (before I owned it). I checked the company out online and decided to email them for more information. I got a call straight away offering a home visit the same week. I questioned the urgency and why they were offering a review. Eventually, I agreed on a visit.
On the day the salesman called to ask to come earlier which I said no to, I was working, he arrived early ringing the bell twice and looking through the window to see I was on a work call. He waited outside until I opened the door a while later.
He looked at the equipment in the loft, took pictures without consent and within five minutes had finished and went into a hard sell which was inappropriate. I was glad when he left and wished I had not responded to the letter.
I hope others will learn from my mistake.

FROM THE INITIAL VISIT OF THE SURVEYER TO THE ACTUAL FITTING ON THE ROOF BY THE TECHIES ALL WENT SMOOTHLY (AS I HAVE COME TO EXPECT FROM TGP)

With the installation of batteries for the storage of solar energy by TGP I can say that all personal that I have had contact with have been courteous,very friendly and helpful.
I have no reservations in recommending them.

Preet was very helpful in solving my problems.

Received a cold call from a "Private Caller". The caller claimed that he was offering help to recover money for inverter warranty where the installer has ceased trading. Caller would not explain where they had obtained my number or whether they did a TPS check before calling. Caller claimed it was not a cold call as he wasn't selling anything - wrong! When asked the name of his company, he said, "Think Green Partners", based in Hainault.

When these guys rang about solar battery, I was skeptical having heard these things before. However, the 2 guys who arrived knew their onions. We had a long debate about economics and it turns out to give a potentially better return than a cash ISA.

The installation went well (I wanted the battery outside) and apart from some brick dust, all was neat and tidy.

The only glitch was a misunderstanding about payment. The T&C say payment is due after . . . commissioning. To me that means all functions are tested. TGP think otherwise. However the 10 year guarantee and buying on a credit card should look after that.

And the price was competitive.

In years past think green enployees cane onto my property and cut the front gatdamged e lock .One of the used an gas powered weed wacker and glass ornamental solar powered lights and weed wacked my seedling hedge down .THIS IS A REAL REVIEW AND NOT A PAID REVIEW GO ON YOUTUBE AND YOU CAN SEE THE PICTURE OF THE THINK GREEN EMPLOYEE GIVING ME THE FINGER -THIS OCCURRED APPROXIMATELY FOUR YEARS AGO BUT POSTED TODAY

Hi,

I found TGP online after searching as they are local and had a good rating. Along with 3 other Solar providers who came to my home and explained the costs, what I would be getting, how it works, what's covered, the process, the install, after care, customer service etc I picked TGP.

Overall the best option. The reason being because I was going to add a loft extension in 4 months time (installed in 2022) and I wanted to add as many panels to the converted loft roof, run cables in the wall etc. The second stage was to run cables after the kitchen extension was complete (installed in 2023). The soalr panels on the kitchen extension roof was the last part to be installed along with the inverter and battery (was recently installed out May 2024). Having the ability to come out in stages really helped. They even saved me costs by utilising my existing scaffolding and gave me a referral fee due to 2 other recommendations.

It can be quite daunting and almost going into the unknown with solar panels, but TGP broke down exactly how it works, giving real world figures and setting expectations. They helped with the payments and breaking them down into stages of work completed.

They always respond to my calls and whether its questions, support or something else.

Thanks to Hardeep, Liam, John, Charlie and Kayden.

I was stuck. My air source heat pump had a fault.
I had not got around to taking out a maintenance contract.
After numerous phone calls to heating engineers, none were willing to do the work unless I took out a contract with them.
On calling think T G P, they too wanted me to have a contract with them and sent a representative that day, Jeevan, a very pleasant, none pushy person.
When we realised we had missed him, by a few minutes, he was contacted, and headed back to us, although it was late on a Friday, and he had a long journey ahead of him. To me, that is service.
With a very agreeable contract, signed TGP got to work locating the faulty part, which was shown as a code on the operating screen.
I had located a company that sent me a replacement part but, when it was installed through TGP, it too was faulty. I contacted the company that had sent me the faulty replacement par. I was told they could not supply me with another replacement for another month, due to being out of stock.
I informed Preet, who is a member of the customer service team, and the person who I communicated with. I was told to leave it with her and she would try other suppliers. They too seemed to be out of stock or unhelpful. The customer service team worked hard behind the sense on my behalf. I know this because somehow TGP got a company to speed things along, and a replacement part suddenly arrived. Two days later the part was installed and working.
My many thanks to TGP.
Tim of Alton