Jim for the 3rd time has sorted out my problems, he is VERY helpful, nothing is too much trouble...it is so good to know I can come into the shop with anything I am worried about, would never go to a... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie9 Alexandra Gardens, CT20 1SS Folkestone, GB
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Lees wat reviewers zeggen
Walked into the Vodafone store in Folkestone to help me with the storage on my phone. After speaking with Jamie he showed me that it's not my phone storage, it's my Google storage that was the iss... Toon meer
Bedrijf heeft geantwoord
Joshua was kind and patient with my questions (I'm such a luddite!!!) I really appreciated his help and he resolved my phone bill issues quickly and communicated clearly every step he took.
Bedrijf heeft geantwoord
Professional, the quick response to my issues with my phone. Jim managed to sort out the issues with my phone very quickly and put mind at rest letting me know that my phone had not been hacked, for... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Mobiele netwerkaanbieder
- Internetaanbieder
- Mobiele telefoon winkel
- Telefoon- en internetdienst
- Telefoonmaatschappij
Over Vodafone UK - Folkestone
Geschreven door het bedrijf
Contactgegevens
9 Alexandra Gardens, CT20 1SS, Folkestone, Verenigd Koninkrijk
4,9
Uitstekend
309 reviews
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Jim was great
Jim was great, provided excellent customer service and made me feel as thought I was in safe hands. It is service like this that makes me feel proud to be a customer!
8 september 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Folkestone
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Josh and Ellie-Mae were amazing today
Josh and Ellie-Mae were amazing today, helping me with getting a phone upgrade and a tablet for a great price!
Fantastic experience, they made my morning!
5 september 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Folkestone
Hey Jill,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Joshua was a great help and made my…
Joshua was a great help and made my experience easier
4 september 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Folkestone
Hey Peter,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Absolutely lovely staff
I find Vodafone online/phone customer service really hard to work with so always come in store whenever I have issues and the team are just brilliant at helping out and make it painless. Jim was really lovely today and renewed my internet and also gave me advice about my phone contract. The team are all so lovely!
4 september 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Folkestone
Hey Amy,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Brad was amazing sort me out with a…
Brad was amazing sort me out with a brand new phone contract!! Recommend to anyone who wants a new phone!! Deserves a pay rise!!
25 augustus 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Folkestone
Hey Gracie,
Thanks for the lovely review and the fantastic support you’ve shown for Brad.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The staff and in particular Brad give…
The staff and in particular Brad give wonderfully patient, welcoming, and competent assistance at all times which is much appreciated.
23 augustus 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Folkestone
Hey Michele,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great customer service from Jim
The one main factor that made the visit great was Jim (James). He was friendly, helpful, patient and explained everything to me (an oldie!) so that it could be understood. The whole deal was sorted within half an hour. My thanks should be conveyed to him and he should be rewarded. His customer services was exceptional. I’ve been in twice before and sadly I was not impressed by the other members of staff.
22 augustus 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Folkestone
Hey Nicola,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Appalling service
Appalling service. Having been on a plan for years I went in to see what was available at a better price. Despite me explaining my concerns they put my son on a cheaper plan with limited data. 4 months later my son has son run out of data twice. It costs me an exorbitant amount to pay for extra data. When I went in to the store to try and sort out the plan I was told they couldn’t and I had to phone their main call line to sort it out. Absolutely awful service, mis-selling of the plan and puts my young son in a difficult position trying to not run out of data at university. And then they say they can’t help. Today I heard the same person who miss-sold me the plan telling another customer it’s always better to have too much than run out!! Absolutely unbelievable. There’s no customer care or accountability. I will leave Vodafone as soon as I can.
18 augustus 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Folkestone
Hi Hayley,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must be to feel that the plan recommended for your son isn't meeting his needs, particularly while he's away at university and relying on his data allowance. We also appreciate your concerns regarding the advice you were given and the support you received when trying to discuss the account in store.
We'd like the opportunity to look into this further and review what happened, including the plan recommendation and the assistance you received when seeking support. Please send us a private message on our social media channels with your full name, mobile number, and a link to this review, and we'll be happy to investigate this for you. Please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
We look forward to hearing from you.
The Vodafone Social Media Team
Very helpful throu everything from…
Very helpful throu everything from phone braking to purchasing a new one
13 augustus 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Folkestone
Hey Kelly,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful dealing with my iPhone…
Very helpful dealing with my iPhone when wasn’t working couldn’t fault Jamie and Brad at the folkstone store
13 augustus 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Folkestone
Hey Aydan,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Brad
Brad
Brilliant service. Very helpful and kind and explained things well to me when I struggled to understand things.
12 augustus 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Folkestone
Hey Grace,
Thanks for the lovely review and fantastic support for Brad.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Jamie is very helpful
Jamie was super helpful and friendly and answered all my questions. Also got me into a reduced rate.
11 augustus 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Folkestone
"Hey Tim,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Amazing service by Joshua
9 augustus 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Folkestone
Hey Graham,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jamie was very speedy and helpful…
Jamie was very speedy and helpful managed to help me with my query straight away, too class customer service
9 augustus 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Folkestone
Hey Tanya,
Thanks for the lovely review and fantastic support for Jamie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Went into the folkestone store today…
Went into the folkestone store today and was served by Josh. All i can say is what a wonderful young man. Helped me out with my phone issue and then even saved me money. 10/10 service would come back to this store in a heartbeat
8 augustus 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Folkestone
Hey Carole,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Awesome service and support from the…
Awesome service and support from the staff member Josh. Resolved the issue that was going on with my phone with true professionalism and knowledge 👍
8 augustus 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Folkestone
Hi Neil, thank you so much for your wonderful review and the amazing support you’ve shown for Josh, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Joshua from the Folkestone branch was…
Joshua from the Folkestone branch was very helpful on multiple occasions with my phone. He was friendly and went out of his way to ensure my experience was good.
7 augustus 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Folkestone
Hey Derya,
Thanks for the lovely review and fantastic support for Joshua.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Brad was amazing
Brad was amazing. He listened very well to me. He was able to help me resolve all my issues. He also helped me to make the most out of the services I use
I am a very happy customer!
5 augustus 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Folkestone
Hey Jean,
Thanks for the lovely review and fantastic support for Brad.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Easy to deal with experience
Easy to deal with experience, glad we came here instead of any other stores in the area as Jim was very helpful & saved us money!
3 augustus 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Folkestone
Hey Lee,
Thanks for the lovely review and fantastic support for Jim. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Friendly and helpful stuff
Friendly and helpful stuff , easy to deal with
Brad was very helpful
3 augustus 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Folkestone
"Hey Anna,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
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