I purchased a set of wheels for my volvo from wheelbase at a reasonable price 3 years ago, recently I discovered that the spacer rings that were supplied with the wheels had been misplaced after a ty... Toon meer
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Selected the wheels and tyres off there website , contacted for advice and then went along to there showroom to view , once I decided and price agreed they were ordered with a 1 to 2 week delivery,... Toon meer
Bedrijf heeft geantwoord
First time I’ve used this company, to be fair I was impressed. Great communication with customer services and very straight forward. They double check fitting prior to dispatch and get in touch if... Toon meer
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Wow. Highly recommend this. Service was exclusively having delivered to a garage to fit them. Tyres and wheels not only look awesome but are incredibly grippy on the wet roads where I live in OUter... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Wheelbase Alloy Wheels. Leading UK retailer of Quality Alloys and Tyres. Supplier's of Ace Alloy Wheels , Konig Alloy Wheels and HRS Alloy Wheels
Wheelbasealloys.com
Geschreven door het bedrijf
- We're commited to our Customers
- Buy Alloy Wheels from Wheelbasealloys.com an official distributor of Performance Alloy Wheels and Tyres. Wheelbasealloys.com is the UK's number 1 Alloy Wheels Shop. Open 9am to 6pm Monday to Friday & 9am to 5:30pm Saturday. Full on Site fitting service available at our store in Manchester. Call our experts on 0800 130 3400
- Next Day Delivery
- For standard stock you can opt to have your goods delivered the very next day (£25.00 charge applies)
- Excellent Customer Service
- Wheelbasealloys.com has extensive expertise in the packaging sector and a dedicated customer service team that is on-hand to answer any customer query. This knowledge has been transferred to our website, which aims to give customers information, demonstration videos and guides to help them make an informed decision.
14 Day Money Back Guarantee
Buy with confidence
We offer a 14 day money back guarantee. Returns are accepted within 14 days for any unused items. To return the item please contact our customer services on 0800 130 3400.
Contactgegevens
Stockfield Road, OL9 9LU, Chadderton, Oldham, Verenigde Staten
- 08001303400
- orders@wheelbasealloys.com
- www.wheelbasealloys.com
4,9
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12K reviews
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I bought the keskin tuning k19's very…
I bought the keskin tuning k19's very stylish wheels. There where some down sides! Upon buying them last year I've had 3 get hairline cracks in them from medium size potholes and just day to day driving. It's been like a subscription for wheels getting news ones every 4 months or so. Just had another go today with 3 cracks in them. All in all I've spent upwards of £1000 on buy the set and then the replacements
19 juni 2026
Review zonder uitnodiging
Antwoord van Wheelbasealloys
Dear Lewis,
Thank you for taking the time to leave your review.
We are sorry to hear about the issues you have experienced with your Keskin K19 wheels. We understand how frustrating it must be to have encountered multiple cracks and the associated replacement costs.
Wheel damage can occur for a variety of reasons, including road conditions, pothole impacts, tyre profiles, tyre pressures, vehicle load, and wheel specifications. However, we appreciate your concerns and would like the opportunity to review the situation further.
Please contact me directly at Russell.Daniel@wheelbasealloys.com with your order details and any photographs of the damage, and we will be happy to investigate and discuss the available options with you.
Kind regards,
Russell
Wheelbase Alloy Team
Enjoyed the buying experience with…
Enjoyed the buying experience with Wheelbase. Nice guys who were very helpful and gave me a good price. Delivery was as expected as were the wheels and tyres.
Would recommend themBuying from Wheelbase
11 juni 2026
Review zonder uitnodiging
Antwoord van Wheelbasealloys
Dear John,
Thank you for your wonderful review.
We are delighted to hear that you enjoyed your buying experience with Wheelbase and that our team was able to provide helpful advice and a competitive price. It's great to know that your wheels and tyres met your expectations and that the delivery arrived as anticipated.
We truly appreciate your recommendation and your custom. We look forward to helping you again in the future.
Kind regards,
Russell
Wheelbase Alloy Team
Awesome wheels amazing aftercare thanks…
Awesome wheels amazing aftercare thanks guys
19 juni 2026
Review zonder uitnodiging
Antwoord van Wheelbasealloys
Dear S Ward
Thank you for your fantastic review.
We are delighted to hear that you are pleased with your wheels and that you received amazing aftercare from our team. Providing excellent customer service before and after a purchase is very important to us, so it's great to know we met your expectations.
Thank you for your support, and we look forward to assisting you again in the future.
Kind regards,
Russell
Wheelbase Alloy Team
Excellent product and service
The alloys, tyres and TPMS were first class, as was the service prior to, and including delivery.
I had an issue with the TPMS not activating, but contact with Wheelbase resulted in a piece of equipment being sent out, then a short phonecall with Aaron sorted the problem. No complaints from me, thanks.
19 juni 2026
Review zonder uitnodiging
Antwoord van Wheelbasealloys
Dear Julian,
Thank you for your excellent review.
We are delighted to hear that you were pleased with the quality of your alloys, tyres and TPMS, as well as the service you received throughout the ordering and delivery process.
Whilst we're sorry to hear that you initially experienced an issue with the TPMS activation, we're pleased that Aaron was able to help resolve the problem quickly and get everything working as intended.
Thank you for your kind comments and for choosing Wheelbase. We truly appreciate your custom and look forward to assisting you again in the future.
Kind regards,
Russell
Wheelbase Alloy Team
Excellent customer service
Excellent customer service, kept me apprised of despatch and delivery procedures and timescales.
Good quality alloys, and the only company that offered free fitting kit, and dedicated valves for specific alloys.
Would highly recommend this company
1 juni 2026
Review zonder uitnodiging
Antwoord van Wheelbasealloys
Dear Robert,
Thank you for your fantastic review.
We are delighted to hear that you were pleased with our customer service and that our updates regarding dispatch and delivery kept you well informed throughout the process.
It's also great to know that you were happy with the quality of your alloys and appreciated the inclusion of the fitting kit and dedicated valves. We always strive to provide complete packages that offer the best value and convenience for our customers.
Thank you for your recommendation and for choosing Wheelbase. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Russell
Wheelbase Alloy Team
Superb service both at HQ and for…
Superb service both at HQ and for courier service of spare wheel.
19 juni 2026
Review zonder uitnodiging
Antwoord van Wheelbasealloys
Dear Edwin,
Thank you for your great review.
We are delighted to hear that you received superb service from both our team at Wheelbase and our courier partner. It's wonderful to know that your spare wheel order was handled smoothly from start to finish.
We appreciate your kind feedback and thank you for choosing Wheelbase.
Kind regards,
Russell
Wheelbase Alloy Team
avoid at all costs, rubbish thoroughly disappointed
absolite rubbish, don't ordernfrom here if your in a hurry they don't send stuff quickly. I ordered my wheels on the 13th of June and it said-2 days delivery. So having heard nothing by Wednesday I phoned there customer service the bloke really couldn't of cared a less and told me there a business and there busy. I said I wanted my wheels the next day too which I was told there on there way.It is now Friday and I am sent an email saying they have been sent out by apc overnight with a tracking number that doesn't work. So I was lied to again as they weren't dispatched Wednesday as I was told I still don't have my wheels and I have no idea if and when hey will turn up, I would never use again , update there now supposed to be here tomorrow so the person on Wednesday did lie about them being shipped overnight
13 juni 2026
Review zonder uitnodiging
Antwoord van Wheelbasealloys
Dear Customer,
Thank you for your feedback. We are sorry to hear that you were disappointed with your experience.
We understand your frustration regarding the delivery delays and the communication you received. While we always aim to dispatch orders as quickly as possible, delays can occasionally occur during busy periods. We apologise if our updates did not meet your expectations and for any confusion regarding the status of your shipment.
We appreciate your comments, as they help us identify areas where we can improve both our communication and service. If you would like to discuss your order further, please contact me directly on Russell.Daniel@WheelbaseAlloys.com and I will be happy to assist and look into this for you.
Kind regards,
Russell
Wheelbase Alloy Team
very happy of the wheels
very happy of the wheels , as always great service , for sure ,i will come back to You , Thanks
12 juni 2026
Review zonder uitnodiging
Antwoord van Wheelbasealloys
Dear Daniel,
Thank you for your wonderful review.
We are delighted to hear that you are very happy with your wheels and that you received the great service you have come to expect from us. Your continued support means a great deal to our team.
We look forward to welcoming you back again in the future.
Thank you for choosing Wheelbase.
Kind regards,
Russell
Wheelbase Alloy Team
Brilliant from start to finish
Brilliant from start to finish. I would highly recommend wheelbase
6 juni 2026
Review zonder uitnodiging
Antwoord van Wheelbasealloys
Dear Mr Spittal,
Thank you for your fantastic review.
We are delighted to hear that your experience with Wheelbase was brilliant from start to finish. Your recommendation means a great deal to us and is greatly appreciated by the whole team.
Thank you for choosing Wheelbase, and we look forward to assisting you again in the future.
Kind regards,
Russell
Wheelbase Alloy Team
Fantastic service alloys and tyres good…
Fantastic service alloys and tyres good price. Delivery 4 days fitted straight on the car love em
11 juni 2026
Review zonder uitnodiging
Antwoord van Wheelbasealloys
Dear Dawn,
Thank you for your fantastic review.
We are delighted to hear that you were pleased with our service, the value of your alloys and tyres, and the delivery of your order. It's great to know that everything fitted perfectly straight onto your car and, most importantly, that you love them.
Thank you for choosing Wheelbase and for taking the time to share your experience. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Russell
Wheelbase Alloy Team
Very very pleased with wheelbasealloys…
Very very pleased with wheelbasealloys more than helpful will shop again no problem at all highly recommend thanks wheelbasealloys 👌
16 juni 2026
Review zonder uitnodiging
Antwoord van Wheelbasealloys
Dear Anthony,
Thank you for your wonderful review.
We are delighted to hear that you were very pleased with your experience and found our team to be more than helpful. Your recommendation means a great deal to us, and we're thrilled to know that you would shop with us again.
Thank you for choosing Wheelbase and for taking the time to share your feedback. We look forward to assisting you again in the future.
Kind regards,
Russell
Wheelbase Alloy Team
Fantastic service from Wheelbasealloys
Fantastic service from Wheelbasealloys. Alloys and tyres arrived as expected with no issues. Can't fault them at all. A++++ service.
9 juni 2026
Review zonder uitnodiging
Antwoord van Wheelbasealloys
Dear GN,
Thank you for your fantastic review.
We are delighted to hear that your alloys and tyres arrived as expected and that everything went smoothly from start to finish. It's great to know that you were happy with both the products and the service you received.
Thank you for your kind words and for awarding us an A++++ rating. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Russell
Wheelbase Alloy Team
Excellent supplier
Good choice of products, easy ordering process and frequently kept informed of delivery. Delivered on time.
9 juni 2026
Review zonder uitnodiging
Antwoord van Wheelbasealloys
Dear Jill,
Thank you for your excellent review.
We are delighted to hear that you found the ordering process easy, appreciated our range of products, and were kept well informed throughout the delivery process. It's great to know that your order arrived on time and met your expectations.
Thank you for choosing Wheelbase and for taking the time to share your experience. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Russell
Wheelbase Alloy Team
Antwoord van Wheelbasealloys
Dear Stephen,
Thank you for your excellent review and recommendation.
We are delighted to hear that you had a positive experience with us. Your support and feedback are greatly appreciated and mean a lot to the entire team.
Thank you for choosing Wheelbase Alloys, and we look forward to assisting you again in the future.
Kind regards,
Russell
Wheelbase Alloy Team
Amazing customer service
Amazing customer service, fast delivery, fair price and very helpful, would highly recommend.
8 mei 2026
Review zonder uitnodiging
Antwoord van Wheelbasealloys
Dear Lewis,
Thank you for your fantastic review and recommendation.
We are delighted to hear that you were pleased with our customer service, fast delivery, and competitive pricing. Providing helpful support and a smooth experience from start to finish is something we take great pride in.
Your kind feedback is greatly appreciated, and we thank you for choosing Wheelbase Alloys.
Kind regards,
Russell
Wheelbase Alloy Team
Excellent product and service
Excellent product, great pre-sales to make sure everything was right, very happy with the service, good delivery times.
9 juni 2026
Review zonder uitnodiging
Antwoord van Wheelbasealloys
Dear Craig,
Thank you for taking the time to leave such a positive review. We are delighted to hear that you are pleased with both the product and the service you received.
Providing helpful pre-sales support and ensuring our customers receive the right products is very important to us, so it's great to know that this contributed to your positive experience. We're also pleased that your order arrived promptly.
Thank you for choosing Wheelbase Alloy. We truly appreciate your recommendation and look forward to serving you again in the future.
Kind regards,
Russell
Wheelbase Alloy Team
Excellent service
Excellent service, once decided which alloys & tyres with the specialist, they kept me informed throughout the process delivered very quick and very well packaged would highly recommend
17 juni 2026
Review zonder uitnodiging
Antwoord van Wheelbasealloys
Dear Brian,
Thank you for your fantastic review and recommendation.
We are delighted to hear that our specialist was able to help you choose the right alloy and tyre package and that you were kept informed throughout the process. It's great to know that your order arrived quickly and was well packaged.
Your positive feedback means a lot to the team, and we truly appreciate you taking the time to share your experience.
Kind regards,
Russell
Wheelbase Alloy Team
Wheels arrived faulty….
Wheels arrived with wheel balancing weights loose and stuck to tyres also some loose in boxes, all the rest were loose on wheels, now i have to mess about getting them all balanced which is a pain, also i emailed nearly a week ago saying centre caps didn’t fit because stub axle was too long , then no spigot rings were included had to phone yet again they sent some that didn’t fit so now sourcing my own looks to me like take money and run and screw the after sales service, i wont recommend to anyone.
11 juni 2026
Review zonder uitnodiging
Antwoord van Wheelbasealloys
Dear Customer,
Thank you for taking the time to share your feedback. We are sorry to hear about the issues you have experienced with your order.
The wheel balancing weights should not have become detached during transit, and we understand the inconvenience of having to arrange rebalancing yourself. We also apologise for the frustration caused by not receiving a response to your email regarding the centre caps.
This is not the level of service we aim to provide, and we would like the opportunity to investigate these matters and work towards a resolution. Please contact me directly at Russell.Daniel@wheelbasealloys.com with your order details, and I will ensure your case is reviewed as a priority.
We value all customer feedback and take after-sales support seriously. We appreciate you bringing these concerns to our attention and hope we can restore your confidence in our service.
Kind regards,
Russell
Wheelbase Alloy Team
My experience with this company has… been dissapointing
My experience with this company has been disappointing from start to finish.
I placed my order on 14/05/2026. At the time of purchase, the website clearly displayed the wheels as “IN STOCK” in bold green text. The website also stated that in-stock items would be delivered within 1–3 working days.
Unfortunately, this was not the case. After placing my order, I received both an email and text message informing me that the wheels were not actually in stock with the company but were instead held by a supplier in Europe.
Two weeks later, I was finally notified that DPD would be delivering the wheels the following day. I was pleased to receive this update, but that optimism was short-lived.
Upon arrival, it was immediately obvious that the wheels had sustained significant damage during transit. While the packaging provided was minimal and offered little protection, the dents were so severe that I doubt any reasonable amount of packaging would have prevented them. It appeared as though the wheels had been dropped from a considerable height.
I contacted customer services and was offered two options: a partial refund or replacement wheels. Naturally, I chose replacements. The representative arranged collection of the damaged wheels and advised that replacement wheels would be ordered immediately, with confirmation to follow the next day.
The following day came and went without any confirmation. When I called, I was told that the representative believed the order had been placed but could not locate the confirmation email. I called again the next day and, having still received no confirmation, requested that the process be expedited. I spoke with Aaron, the manager, who said he would investigate arranging an alternative courier and promised to update me.
Several more days passed without any communication, forcing me to call again. This time I was told there had been a bank holiday in Italy. I accepted this explanation and called back the following day, when I was informed that a different courier would be used. However, when I asked when the replacement wheels would be delivered, I was told that they would need to find out.
By this stage, my holiday was fast approaching.
Thirteen days after the replacement wheels had supposedly been ordered, and just two days before my holiday, I contacted the company again. Aaron advised that he did not know when the wheels would arrive but expected them to be delivered early the following week. The next day, I received an email from Dan, the Customer Service Manager, stating that he would obtain the tracking information and send it to me.
The weekend passed, and by Tuesday I still had no tracking number. I called once again and spoke with Aaron, who apologised. However, by this point my patience had been exhausted. I informed him that if the replacement wheels were not delivered by the end of the week, I would cancel the order. He advised that I was entitled to do so.
While that may be true, I had that right from the outset. What is unacceptable is the amount of time I have spent chasing updates, repeatedly following up on promises that were never fulfilled, and even taking half a day’s annual leave to facilitate collection of the damaged wheels.
At the time of writing, more than a month has passed since I placed the original order. Throughout this process, I have had to initiate every conversation, chase every update, and endure a constant stream of excuses rather than solutions.
Delays can happen, and mistakes can occur. What matters is how a company responds when things go wrong. In this case, there has been a complete lack of proactive communication and urgency. Had this been my business, I would not only have apologised but would have ensured replacement wheels were dispatched and delivered within days, not weeks.
After more than a month of delays, poor communication, damaged goods, and repeated failures to follow through on commitments, I cannot recommend this company based on my experience.
We will see if they deliver the wheels this week.
16 juni 2026
Review zonder uitnodiging
Antwoord van Wheelbasealloys
Dear Joe,
Thank you for taking the time to provide such detailed feedback. We are sincerely sorry to hear about your experience and understand your frustration.
We appreciate that the delays, the condition in which the original wheels arrived, and the lack of timely communication throughout the replacement process have fallen short of the standard of service we aim to provide. We recognise that having to repeatedly chase updates, particularly after being given expected timeframes and callbacks, has understandably added to your disappointment.
While factors such as supplier lead times and courier issues can occasionally impact orders, we fully accept that better communication and proactive updates should have been provided throughout. We also understand the inconvenience caused by receiving damaged goods and the additional time you have had to invest in resolving the matter.
We would like the opportunity to review your case personally and ensure we have done everything possible to bring this matter to a satisfactory conclusion. Please contact me directly at Russell.Daniel@wheelbasealloys.com with your order details, and I will be happy to investigate further.
Thank you again for your feedback. We value all customer comments, as they help us identify where improvements are needed.
Kind regards,
Russell
Wheelbase Alloy Team
The ordering process was smooth
The ordering process was smooth , gentleman on the phone was very helpful and polite , I appreciated intelligent customer service 🙂👍
From ordering to recieveing goods it was around 2 weeks , they arrived in a good packaging , all items there , not a scratch . They look absolutely stunning !!! Thank you wheelbasealloys 🤝
2 juni 2026
Review zonder uitnodiging
Antwoord van Wheelbasealloys
Dear Sever,
Thank you for your fantastic review.
We are delighted to hear that you found the ordering process smooth and that our team member was helpful, polite, and able to provide the level of customer service you were looking for. We take great pride in offering knowledgeable support, so your comments are greatly appreciated.
It's also wonderful to know that your order arrived safely, well packaged, and in perfect condition. Most importantly, we're thrilled that you are pleased with how the wheels look on your vehicle.
Thank you for choosing Wheelbase Alloys and for taking the time to share your experience. We hope you enjoy your new wheels for many miles to come.
Kind regards,
Russell
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