I purchased a set of wheels for my volvo from wheelbase at a reasonable price 3 years ago, recently I discovered that the spacer rings that were supplied with the wheels had been misplaced after a ty... Toon meer
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First time I’ve used this company, to be fair I was impressed. Great communication with customer services and very straight forward. They double check fitting prior to dispatch and get in touch if... Toon meer
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Selected the wheels and tyres off there website , contacted for advice and then went along to there showroom to view , once I decided and price agreed they were ordered with a 1 to 2 week delivery,... Toon meer
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Bought a few sets of alloys through wheelbase and never had an issue Including OZ, 2Forge and rotiforms always turned up quicker than expected and always undamaged Only downfall is when they a... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Wheelbase Alloy Wheels. Leading UK retailer of Quality Alloys and Tyres. Supplier's of Ace Alloy Wheels , Konig Alloy Wheels and HRS Alloy Wheels
Wheelbasealloys.com
Geschreven door het bedrijf
- We're commited to our Customers
- Buy Alloy Wheels from Wheelbasealloys.com an official distributor of Performance Alloy Wheels and Tyres. Wheelbasealloys.com is the UK's number 1 Alloy Wheels Shop. Open 9am to 6pm Monday to Friday & 9am to 5:30pm Saturday. Full on Site fitting service available at our store in Manchester. Call our experts on 0800 130 3400
- Next Day Delivery
- For standard stock you can opt to have your goods delivered the very next day (£25.00 charge applies)
- Excellent Customer Service
- Wheelbasealloys.com has extensive expertise in the packaging sector and a dedicated customer service team that is on-hand to answer any customer query. This knowledge has been transferred to our website, which aims to give customers information, demonstration videos and guides to help them make an informed decision.
14 Day Money Back Guarantee
Buy with confidence
We offer a 14 day money back guarantee. Returns are accepted within 14 days for any unused items. To return the item please contact our customer services on 0800 130 3400.
Contactgegevens
Stockfield Road, OL9 9LU, Chadderton, Oldham, Verenigde Staten
- 08001303400
- orders@wheelbasealloys.com
- www.wheelbasealloys.com
4,9
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12K reviews
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Wheels arrived faulty….
Wheels arrived with wheel balancing weights loose and stuck to tyres also some loose in boxes, all the rest were loose on wheels, now i have to mess about getting them all balanced which is a pain, also i emailed nearly a week ago saying centre caps didn’t fit because stub axle was too long , then no spigot rings were included had to phone yet again they sent some that didn’t fit so now sourcing my own looks to me like take money and run and screw the after sales service, i wont recommend to anyone.
11 juni 2026
Review zonder uitnodiging
Antwoord van Wheelbasealloys
Dear Customer,
Thank you for taking the time to share your feedback. We are sorry to hear about the issues you have experienced with your order.
The wheel balancing weights should not have become detached during transit, and we understand the inconvenience of having to arrange rebalancing yourself. We also apologise for the frustration caused by not receiving a response to your email regarding the centre caps.
This is not the level of service we aim to provide, and we would like the opportunity to investigate these matters and work towards a resolution. Please contact me directly at Russell.Daniel@wheelbasealloys.com with your order details, and I will ensure your case is reviewed as a priority.
We value all customer feedback and take after-sales support seriously. We appreciate you bringing these concerns to our attention and hope we can restore your confidence in our service.
Kind regards,
Russell
Wheelbase Alloy Team
My experience with this company has… been dissapointing
My experience with this company has been disappointing from start to finish.
I placed my order on 14/05/2026. At the time of purchase, the website clearly displayed the wheels as “IN STOCK” in bold green text. The website also stated that in-stock items would be delivered within 1–3 working days.
Unfortunately, this was not the case. After placing my order, I received both an email and text message informing me that the wheels were not actually in stock with the company but were instead held by a supplier in Europe.
Two weeks later, I was finally notified that DPD would be delivering the wheels the following day. I was pleased to receive this update, but that optimism was short-lived.
Upon arrival, it was immediately obvious that the wheels had sustained significant damage during transit. While the packaging provided was minimal and offered little protection, the dents were so severe that I doubt any reasonable amount of packaging would have prevented them. It appeared as though the wheels had been dropped from a considerable height.
I contacted customer services and was offered two options: a partial refund or replacement wheels. Naturally, I chose replacements. The representative arranged collection of the damaged wheels and advised that replacement wheels would be ordered immediately, with confirmation to follow the next day.
The following day came and went without any confirmation. When I called, I was told that the representative believed the order had been placed but could not locate the confirmation email. I called again the next day and, having still received no confirmation, requested that the process be expedited. I spoke with Aaron, the manager, who said he would investigate arranging an alternative courier and promised to update me.
Several more days passed without any communication, forcing me to call again. This time I was told there had been a bank holiday in Italy. I accepted this explanation and called back the following day, when I was informed that a different courier would be used. However, when I asked when the replacement wheels would be delivered, I was told that they would need to find out.
By this stage, my holiday was fast approaching.
Thirteen days after the replacement wheels had supposedly been ordered, and just two days before my holiday, I contacted the company again. Aaron advised that he did not know when the wheels would arrive but expected them to be delivered early the following week. The next day, I received an email from Dan, the Customer Service Manager, stating that he would obtain the tracking information and send it to me.
The weekend passed, and by Tuesday I still had no tracking number. I called once again and spoke with Aaron, who apologised. However, by this point my patience had been exhausted. I informed him that if the replacement wheels were not delivered by the end of the week, I would cancel the order. He advised that I was entitled to do so.
While that may be true, I had that right from the outset. What is unacceptable is the amount of time I have spent chasing updates, repeatedly following up on promises that were never fulfilled, and even taking half a day’s annual leave to facilitate collection of the damaged wheels.
At the time of writing, more than a month has passed since I placed the original order. Throughout this process, I have had to initiate every conversation, chase every update, and endure a constant stream of excuses rather than solutions.
Delays can happen, and mistakes can occur. What matters is how a company responds when things go wrong. In this case, there has been a complete lack of proactive communication and urgency. Had this been my business, I would not only have apologised but would have ensured replacement wheels were dispatched and delivered within days, not weeks.
After more than a month of delays, poor communication, damaged goods, and repeated failures to follow through on commitments, I cannot recommend this company based on my experience.
We will see if they deliver the wheels this week.
16 juni 2026
Review zonder uitnodiging
Antwoord van Wheelbasealloys
Dear Joe,
Thank you for taking the time to provide such detailed feedback. We are sincerely sorry to hear about your experience and understand your frustration.
We appreciate that the delays, the condition in which the original wheels arrived, and the lack of timely communication throughout the replacement process have fallen short of the standard of service we aim to provide. We recognise that having to repeatedly chase updates, particularly after being given expected timeframes and callbacks, has understandably added to your disappointment.
While factors such as supplier lead times and courier issues can occasionally impact orders, we fully accept that better communication and proactive updates should have been provided throughout. We also understand the inconvenience caused by receiving damaged goods and the additional time you have had to invest in resolving the matter.
We would like the opportunity to review your case personally and ensure we have done everything possible to bring this matter to a satisfactory conclusion. Please contact me directly at Russell.Daniel@wheelbasealloys.com with your order details, and I will be happy to investigate further.
Thank you again for your feedback. We value all customer comments, as they help us identify where improvements are needed.
Kind regards,
Russell
Wheelbase Alloy Team
The ordering process was smooth
The ordering process was smooth , gentleman on the phone was very helpful and polite , I appreciated intelligent customer service 🙂👍
From ordering to recieveing goods it was around 2 weeks , they arrived in a good packaging , all items there , not a scratch . They look absolutely stunning !!! Thank you wheelbasealloys 🤝
2 juni 2026
Review zonder uitnodiging
Antwoord van Wheelbasealloys
Dear Sever,
Thank you for your fantastic review.
We are delighted to hear that you found the ordering process smooth and that our team member was helpful, polite, and able to provide the level of customer service you were looking for. We take great pride in offering knowledgeable support, so your comments are greatly appreciated.
It's also wonderful to know that your order arrived safely, well packaged, and in perfect condition. Most importantly, we're thrilled that you are pleased with how the wheels look on your vehicle.
Thank you for choosing Wheelbase Alloys and for taking the time to share your experience. We hope you enjoy your new wheels for many miles to come.
Kind regards,
Russell
Second set of alloys from wheelbase
Second set of alloys from wheelbase. Great service,communication and prompt delivery. Kept informed every step of the process. Thanks wheelbase
3 juni 2026
Review zonder uitnodiging
Antwoord van Wheelbasealloys
Dear Stephen,
Thank you for your continued custom and for choosing Wheelbase Alloys for a second time.
We are delighted to hear that you were pleased with the service, communication, and prompt delivery of your order. Keeping our customers informed throughout the process is something we strive for, so it's great to know that this made a positive difference to your experience.
We truly appreciate your support and your kind feedback. We hope you enjoy your new alloys, and we look forward to assisting you again in the future.
Kind regards,
Russell
Excellent wheels at a competitive price…
Excellent wheels at a competitive price , delivered with good packaging - very pleased
12 juni 2026
Review zonder uitnodiging
Antwoord van Wheelbasealloys
Dear Duncan,
Thank you for your fantastic review.
We are delighted to hear that you are pleased with your new wheels and that you found them to be competitively priced. It's also great to know that your order arrived well packaged and in excellent condition.
We truly appreciate your feedback and thank you for choosing Wheelbase Alloys.
Kind regards,
Russell
Great service
Great customer service and communication. Item as advertised. Would highly recommend !
11 juni 2026
Review zonder uitnodiging
Antwoord van Wheelbasealloys
Dear David,
Thank you for your wonderful review and recommendation.
We are delighted to hear that you were pleased with our customer service and communication, and that your item arrived exactly as advertised. Providing a smooth and reliable experience for our customers is always our goal.
We truly appreciate your feedback and your recommendation. Thank you for choosing Wheelbase Alloys.
Kind regards,
Russell
Top service, great value
Practical, easy to use website. Fast efficient, process with great products delivered as quick as a flash. Don’t know why anyone would look further than wheelbase. Updates and information on your order progressively through the whole process.
11 juni 2026
Review zonder uitnodiging
Antwoord van Wheelbasealloys
Dear Alan,
Thank you for your fantastic review.
We're delighted to hear that you found our website practical and easy to use, and that the ordering process was fast and efficient. It's great to know that your products arrived quickly and that the regular updates kept you informed every step of the way.
Comments like yours mean a lot to the team, and we're especially pleased that you feel there's no need to look elsewhere. We work hard to provide great value, quality products, and excellent customer service, so it's rewarding to hear that reflected in your experience.
Thank you for choosing Wheelbase Alloy Wheels. We look forward to serving you again in the future.
Kind regards,
Russell
Wheelbase Alloy Wheels Team
Excellent product and service from…
Excellent product and service from these guys
9 juni 2026
Review zonder uitnodiging
Antwoord van Wheelbasealloys
Dear Ron,
Thank you for your review.
We're delighted to hear that you were pleased with both the product and the service you received. Providing high-quality products alongside excellent customer service is what we strive for, so it's great to know we met your expectations.
We appreciate your support and thank you for choosing Wheelbase Alloy Wheels. We look forward to helping you again in the future.
Kind regards,
Russell
Wheelbase Alloy Wheels Team
Motorhome wheels
From first contact until completion of sensor programming I had no problems
5 juni 2026
Review zonder uitnodiging
Antwoord van Wheelbasealloys
Dear John,
Thank you for taking the time to leave us a review.
We're delighted to hear that everything went smoothly from your first contact with us right through to the completion of the sensor programming. Providing a hassle-free experience and ensuring everything is set up correctly for our customers is always our goal.
It's great to know that you had no problems throughout the process, and we appreciate your trust in us for your motorhome wheels and sensors.
Thank you for choosing Wheelbase Alloy Wheels. We hope you enjoy your new wheels and look forward to assisting you again in the future.
Kind regards,
Russell
Wheelbase Alloy Wheels Team
From start to finish top service
From start to finish top service and delivery, price and product absolutely great . Absolutely must be first place to look if your thinking of buying some wheels .
3 juni 2026
Review zonder uitnodiging
Antwoord van Wheelbasealloys
Dear Richard,
Thank you for your fantastic review.
We're delighted to hear that you received top service from start to finish and that you were pleased with the delivery, pricing, and quality of the wheels. Providing great value alongside excellent products and customer service is something we take great pride in.
Your recommendation means a great deal to us, and we're thrilled that you would consider Wheelbase Alloy Wheels the first place to look when purchasing new wheels.
Thank you for choosing Wheelbase Alloy Wheels. We truly appreciate your support and look forward to helping you again in the future.
Kind regards,
Russell
Wheelbase Alloy Wheels Team
Sprinter wheels
Excellent product, speedy delivery and could not fault any part of this purchase. Fantastic company to deal with.
28 mei 2026
Review zonder uitnodiging
Antwoord van Wheelbasealloys
Dear Gary,
Thank you for your excellent review.
We're delighted to hear that you were pleased with your new Sprinter wheels and that the entire experience met your expectations. It's great to know that the product quality, speedy delivery, and overall service all contributed to a positive purchase experience.
We take great pride in providing quality products and making the process as smooth as possible for our customers, so your kind comments about our team are very much appreciated.
Thank you for choosing Wheelbase Alloy Wheels. We hope you enjoy your new wheels and look forward to assisting you again in the future.
Kind regards,
Russell
Wheelbase Alloy Wheels Team
Excellent service and speedy delivery.
Excellent service and speedy delivery.
Would recommend if you are thinking of changing your wheels.
10 juni 2026
Review zonder uitnodiging
Antwoord van Wheelbasealloys
Dear Kevin,
Thank you for your excellent review.
We're delighted to hear that you were pleased with both our service and the speedy delivery of your order. We work hard to provide a smooth and efficient experience from start to finish, so it's great to know that we delivered on that promise.
We also greatly appreciate your recommendation. There’s no better compliment than knowing you would suggest us to others who are considering changing their wheels.
Thank you for choosing Wheelbase Alloy Wheels. We appreciate your support and look forward to helping you again in the future.
Kind regards,
Russell
Wheelbase Alloy Wheels Team
I was informed all the way through the…
I was informed all the way through the process on getting the delivery of my wheels and tyres, a good company to do business with. the biggest problem i had was 3 wheels got delivered then the forth 3days later the fault of dpd.
5 juni 2026
Review zonder uitnodiging
Antwoord van Wheelbasealloys
Dear Keith,
Thank you for taking the time to leave us a review.
We're pleased to hear that you felt well informed throughout the process and that our team kept you updated on the delivery of your wheels and tyres. Providing clear communication and a positive customer experience is something we take great pride in, so it's wonderful to receive your feedback.
We're sorry that your delivery was split, with the fourth wheel arriving a few days after the others. Unfortunately, parcels can occasionally become separated within the courier network, and while this was outside of our control, we understand how frustrating it can be. We appreciate your patience and understanding regarding the issue with DPD.
Despite this, we're delighted that you found us a good company to do business with and that the overall experience was a positive one.
Thank you for choosing Wheelbase Alloy Wheels. We appreciate your custom and look forward to assisting you again in the future.
Kind regards,
Russell
Wheelbase Alloy Wheels Team
Placed my order was notified straight…
Placed my order was notified straight away that my order was being processed, unfortunately mine were out of stock but still arrived quickly and was kept up to date on the process, unpacked them on arrival and straight on to my vehicle with no vibration when driving so very satisfied.
12 juni 2026
Review zonder uitnodiging
Antwoord van Wheelbasealloys
Dear Peter,
Thank you for taking the time to leave us such a positive review.
We're delighted to hear that you received prompt confirmation of your order and that our team kept you informed throughout the process. While we're sorry that your wheels were temporarily out of stock, we're pleased that they still arrived quickly and that our updates helped keep you informed every step of the way.
It's especially rewarding to hear that the wheels fitted perfectly straight out of the box and that you're experiencing a smooth, vibration-free drive. Customer satisfaction is our top priority, so it's great to know you're so pleased with both the product and the service you received.
Thank you for choosing Wheelbase Alloy Wheels. We appreciate your support and look forward to assisting you again in the future.
Kind regards,
Russell
Wheelbase Alloy Wheels Team
Excellent rims I purchased top quality
Excellent rims I purchased top quality
They even was so kind to give me a discount code for free delivery highly recommend this company !!
Fast delivery and well packed!! 5 star !!!
28 mei 2026
Review zonder uitnodiging
Antwoord van Wheelbasealloys
Dear Melissa,
Thank you for your fantastic 5-star review.
We're delighted to hear that you're pleased with the quality of your new rims and that they met your expectations. It's also great to know that the free delivery discount code was appreciated and helped make your purchase even better value.
We're pleased that your order arrived quickly and was well packaged, as we always aim to ensure our products reach customers in perfect condition and without delay.
Thank you for your recommendation and for choosing Wheelbase Alloy Wheels. Your kind words mean a great deal to the team, and we look forward to assisting you again in the future.
Kind regards,
Russell
Wheelbase Alloy Wheels Team
Best place to buy alloys
Best place to buy alloys, perfect website, great customer service and packaging was absolutely perfect. Will recommend to anyone 😎😎
1 juni 2026
Review zonder uitnodiging
Antwoord van Wheelbasealloys
Dear Jake,
Thank you for your fantastic review.
We're delighted to hear that you consider us the best place to buy alloys! It's great to know that you found our website easy to use, received excellent customer service, and were impressed with the packaging of your order.
We take great care to ensure every aspect of the customer experience is of the highest standard, from browsing and ordering through to delivery, so your feedback is very much appreciated.
Thank you for your recommendation—it means a great deal to the entire team. We hope you enjoy your new alloys and look forward to helping you again in the future.
Kind regards,
Russell
Wheelbase Alloy Wheels Team
it's a one stop shop for my wheels…
it's a one stop shop for my wheels upgrade. staff are helpful and send me regular updates until fulfilment.
6 juni 2026
Review zonder uitnodiging
Antwoord van Wheelbasealloys
Hi Jay,
Thank you for the 5-star review! We're glad we could help with your wheel upgrade and keep you updated throughout the process. Enjoy your new wheels!
Kind regards
Very helpful staff
Very helpful staff. Delivered as promised swiftly. Great product, will use Wheelbasealloys again. No hassles
28 mei 2026
Review zonder uitnodiging
Antwoord van Wheelbasealloys
Hi Richard,
Thank you for your 5-star review! We're delighted to hear you were happy with the service, delivery, and product. We appreciate your support and look forward to helping you again in the future.
Kind regards
Very unsatisfied with the service
Very unsatisfied with the service
8 juni 2026
Review zonder uitnodiging
Antwoord van Wheelbasealloys
Dear Callum,
I apologise that you have received this level of service Sir it is not a standard we hold ourselves to, unfortunately I don't have any details here from which I can look into this for you.
If you can kindly contact me directly on Russell.Daniel@Wheelbasealloys.com I can get this information I need to look into this for you?
Kind Regards,
Russell
Wheelbase Alloy Team
Products and customer service was good.
Products and customer service was good.
29 mei 2026
Review zonder uitnodiging
Antwoord van Wheelbasealloys
Hi Sajal,
Thank you for your review! We're pleased to hear you were happy with both our products and customer service. We appreciate your support and hope to assist you again in the future.
Kind regards
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