replaced my WhisperKool 4200 with WhisperKool Extreme 5000Ti, Black Rev2, WK 115v due to icing issues with original unit. After 24 hrs operation the unit already is maintaining 55. The replacem... Toon meer
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I purchased a Whisperkool SC Pro 4000 wine cooler and have been extremely disappointed with the noise level performance of the unit. Whisperkool represents that the unit operates at 50-55 dBA and the... Toon meer
I have a 25 year old Vinotheque 500 Bottle Wine Chest where the right hand door was damaged by the gasket folding & causing the door to come off. I needed a new door gasket & the WhisperKool Service T... Toon meer
Bedrijf heeft geantwoord
Can’t say enough about whiisperkool!! My first XLT setries unit lasted 12 years with no issues. I just recently purchased a new sc 3000i unit to replace old unit and couldn’t be more happier with new... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
WhisperKOOL® wine cellar cooling systems are designed exclusively for maintaining the ideal environment for the proper aging of fine wines. All WhisperKOOL® cooling systems are assembled in the USA. With over twenty years of wine cellar cooling experience, we have worked with contractors and customers on nearly every unique and challenging installation possible. Through this experience, we have developed new models with features which allow the units to operate efficiently while addressing installation challenges. At WhisperKOOL®, we are committed to the philosophy of continuous improvement. Our engineering staff works extensively with suppliers and component manufacturers to source the latest technology to enhance the performance and innovation of our existing products as well as development of new products.
Contactgegevens
1738 E Alpine Ave, 95205, Stockton, Verenigde Staten
- 1-800-343-9463
- info@whisperkool.com
- www.whisperkool.com
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264 reviews
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Very helpful customer service and…
Very helpful customer service and installation instructions very clear. Thanks!
4 februari 2019
Review zonder uitnodiging
Filter Replacemta
Great to deal with. Service on the phone was fantastic.
30 januari 2019
Review zonder uitnodiging
Antwoord van WhisperKOOL
Hello Carl's Quality Heating & Cooling,
Thank you for your review! We are happy to know that you had a good experience with the WhisperKOOL team. We take pride in assisting our customers with achieving the best results. Please let us know if there is anything we can do to assist you the future.
Best regards,
WhisperKOOL
Quick order and shipment
Quick order and shipment! A little pricey!
28 januari 2019
Review zonder uitnodiging
Antwoord van WhisperKOOL
Hello Paul,
Thank you for your review! We are happy to know that you had a good experience with the WhisperKOOL team. We take pride in assisting our customers with achieving the best results. Please let us know if there is anything we can do to assist you the future.
Best regards,
WhisperKOOL
Ignacio is always very professional and…
Ignacio is always very professional and knowledgeable. He's a great technician!!
25 januari 2019
Review zonder uitnodiging
Antwoord van WhisperKOOL
Hello San,
Thank you for your review! We are happy to know that you had a good experience with our local WhisperKOOL technician. We take pride in assisting our customers with achieving the best results. Please let us know if there is anything we can do to assist you the future.
Best regards,
WhisperKOOL
VERY EASY COOLER REPLACEMENT !
VERY EASY COOLER REPLACEMENT !
FOR A 30 YEAR OLD 400 BOTTLE UNIT.
FILLER KIT WAS PERFECT, ONLY HAD TO REMOVE A 1 " STRIP OF THE CASE TO MAKE THE FIT.
25 januari 2019
Review zonder uitnodiging
Antwoord van WhisperKOOL
Hello Jeff,
Thank you for your review! We are happy to know that you had a good experience with replacing your WhisperKOOL cooling unit. We take pride in assisting our customers with achieving the best results. Please let us know if there is anything we can do to assist you the future.
Best regards,
WhisperKOOL
SC 4000i falls short as a 4200 XLT replacement
I am disappointed that the SC 4000i, the replacement for the 4200 XLT is not a true replacement. By discontinuing support for the condensation evaporation unit, the company has created a difficult and potential expensive problem when replacing the 4200. The company provides no guidance as to how to address this except the glib statement that customers will need to provide a way to remove the water (which may be as little as a pint to as much as a few quarts per day). I hope that this design decision will be reconsidered for future products.
17 januari 2019
Review zonder uitnodiging
Antwoord van WhisperKOOL
Hello Douglas,
We are sorry to hear that you are less than happy with the performance of your WhisperKOOL cooling unit and with the experience that you received. Your information has been forwarded to our support team and, if no one has reached out already, we will be in touch.
Best regards,
WhisperKOOL
Antwoord van WhisperKOOL
Hello PHC Builders,
Thank you for your review! We are happy to know that you had a good experience with your WhisperKOOL cooling unit. Please let us know if there is anything we can do to assist you the future.
Best regards,
WhisperKOOL
Thanks for the assistance and great…
Thanks for the assistance and great customer support. Always helpful.
17 januari 2019
Review zonder uitnodiging
Antwoord van WhisperKOOL
Hello Jim,
Thank you for your review! We are happy to know that you had a good experience with the WhisperKOOL team. We take pride in assisting our customers with achieving the best results. Please let us know if there is anything we can do to assist you the future.
Best regards,
WhisperKOOL
An outstanding Experience
Very good discussion with staff as to the likely issues with the 14 year old unit and repair/replace options.
I chose to replace the old unit and had an outstanding experience with the service technician who replaced the unit and spent time pointing out operational highlights and the importance of periodic air filter cleaning.
Strongly recommend dealing with the factory people as opposed to trying to work with the local representative who basically was not interested in doing the servicing/replacement work.
13 januari 2019
Review zonder uitnodiging
Antwoord van WhisperKOOL
Hello Anonymous,
Thank you for your review! We are happy to know that you had a good experience with the WhisperKOOL team in identifying the correct unit to replace your old unit. We take pride in assisting our customers with achieving the best results. Please let us know if there is anything we can do to assist you the future.
Best regards,
WhisperKOOL
I was disappointed in the performance…
I was disappointed in the performance of my split cooled unit. It only lasted about 3 years before it died and I had to buy a new one. Unfortunately Whisperkool is the only game in town so I had to buy a new unit from them. They also said I needed to buy the next larger unit given the size and number of windows in my cellar. So the cost of my new unit was double the price of my existing unit. They don’t install (nor repair) but did recommend three local HVAC. Unfortunately two never returned my voicemails and the third wouldn’t install it unless they bought the cooling unit and marked it up. I had to find my own installer. The only positive was my experience with their customer service person Rocky who was very nice, apologetic and responsive. Overall a bad experience.
10 januari 2019
Review zonder uitnodiging
Antwoord van WhisperKOOL
Hello Anonymous,
We are sorry to hear that you are less than happy with the performance of your WhisperKOOL cooling unit and with the experience that you received. Your information has been forwarded to our support team and, if no one has reached out already, we will be in touch.
Best regards,
WhisperKOOL
My old wine cooler running like new!!
Finally got around to replacing the WhisperKool unit in my big (maybe 20 year old) Vinotheque cherry wine cabinet. The tech person on the phone (sorry I did not get her name) for my first call (about a year ago) helped me determine what I needed and that it was a fairly simple switch out; wouldn't need an expert on hand. Recent second call, another helpful person, resulted in an easy order and my new unit was built and shipped out on a very timely basis. Getting the old unit out was touchy (heavy, very sharp edges, and needed a big nudge to remove) but the new unit slid right in. Having someone young, strong and tall on hand was "the ticket". Three days later and am very happy.
(Note: had cooling unit repaired in an 8 yr old unit, similar size, that, instead of just not cooling, heated to 90 plus degrees and cooked my wine; now it works, but noisy. Different brand that I will not name, but they refused responsibility. You want to trust your wines to WhisperKool!)
4 januari 2019
Review zonder uitnodiging
Antwoord van WhisperKOOL
Hello Thornyroots,
Thank you for your review! We are happy to know that you had a great experience with the WhisperKOOL team in identifying the correct cooling solution for your Vinotheque wine cabinet. We take pride in assisting our customers with achieving the best results. Please let us know if there is anything we can do to assist you the future.
Best regards,
WhisperKOOL
Totally unhappy customer.
Ok I will. I bought a Whisperkool ceiling mounted unit. I bought it in July 2014.
This was a newly constructed wine room along with a remodel. Added 1400’.
Couldn’t complete and put the wine in the wine room until April of 2016 when add-on was completed.
Did not get an installation kit for the unit. Caused a big problem.
Then 2 1//2 years later the compressor went out. Only 2 yr. warranty according to Whisperkool.
The paperwork says 5 years. Something is terribly wrong.
Whisperkool changed the compressor units to a different supplier because I was told many of the compressors were going bad.
Very disappointing. Never would use Whisperkool in another wine room.
Hopefully restaurants will see this report.
Also, you have no one in the Orange County area or even LA county to service these Whisperkool units. Very frustrating.
I got names and references and none of them would/could service or even replace the compressor/condenser.
3 januari 2019
Review zonder uitnodiging
Antwoord van WhisperKOOL
Hello Fern Shary Designs,
We are sorry to hear that you are less than happy with the performance of your WhisperKOOL cooling unit and with the experience that you received. Your information has been forwarded to our support team and, if no one has reached out already, we will be in touch.
Best regards,
WhisperKOOL
Derek Faul at vinoteque was excellent…
Derek Faul at vinoteque was excellent to work with. Unit is easily two thirds less noisy than previous unit
3 januari 2019
Review zonder uitnodiging
Antwoord van WhisperKOOL
Hello Jim,
Thank you for your review! We are happy to know that you had a great experience with your WhisperKOOL customer service specialist and that you were fitted with a unit that best suits your needs. We take pride in assisting our customers with achieving the best results. Please let us know if there is anything we can do to assist you the future.
Best regards,
WhisperKOOL
Great service!
Great service! During the process of purchasing our 2nd unit, I spoke with several staff members who were both very friendly and helpful. The ordering process went smoothly and unit arrived in a timely manner. Highly recommend!
17 december 2018
Review zonder uitnodiging
Antwoord van WhisperKOOL
Hello Amy,
Thank you for your review! We are happy to know that you had a great experience with the WhisperKOOL team. We take pride in assisting our customers with achieving the best results. We hope you are thoroughly enjoying your new unit! Please let us know if there is anything we can do to assist you the future.
Best regards,
WhisperKOOL
Antwoord van WhisperKOOL
Hello Antonio,
Thank you for your review! We are happy to know that you had a great experience with the WhisperKOOL team. We take pride in assisting our customers with achieving the best results. Please let us know if there is anything we can do to assist you the future.
Best regards,
WhisperKOOL
Great support and service and great…
Great support and service and great product. This is my second purchase and I would recommend product to anyone.
4 december 2018
Review zonder uitnodiging
Antwoord van WhisperKOOL
Hello Brad,
Thank you for your review! We are happy to know that you had a great experience with the WhisperKOOL team and with your second cooling unit. We take pride in assisting our customers with achieving the best results. Please let us know if there is anything we can do to assist you the future.
Best regards,
WhisperKOOL
great customer service
great customer service
I purchased the nfinity 4200 through wine enthusiast, the unit failed and was just out of warranty and I thought I was going to be very upset. whisperkool rep said "we are not that kind of company" and sent me a replacement unit.
truly exceed my expectations, this is my third unit I have purchased from them and they have performed better than you would expect a value priced product to and I will continue to be a fan
3 december 2018
Review zonder uitnodiging
Antwoord van WhisperKOOL
Hello Mark,
Thank you for your review! We are happy to know that you had a great experience with the WhisperKOOL team in replacing your cooling unit. We take pride in assisting our customers with achieving the best results. Please let us know if there is anything we can do to assist you the future.
Best regards,
WhisperKOOL
Great customer service and spent the…
Great customer service and spent the time with me to make the right decision!
Steve
3 december 2018
Review zonder uitnodiging
Antwoord van WhisperKOOL
Hello Steven,
Thank you for your review! We are happy to know that you had a great experience with the WhisperKOOL team. We take pride in assisting our customers with achieving the best results. Please let us know if there is anything we can do to assist you the future.
Best regards,
WhisperKOOL
Great Support and Information
I had the need to work with the company over a number of years and found them always helpful and supportive.
The products perform as they say they will.
28 november 2018
Review zonder uitnodiging
Antwoord van WhisperKOOL
Hello Russ,
Thank you for your review! We are happy to know that you had a great experience with WhisperKOOL over the years. We take pride in assisting our customers with achieving the best results. Please let us know if there is anything we can do to assist you the future.
Best regards,
WhisperKOOL
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