Yellow Jersey Cycle InsuranceReviews 

Just excellent service throughout the process including delivery of replacement parts and settlement where appropriate.

I had to return a D-lock I’d bought at the time of taking out my insurance and as soon as it arrived with Yellow Jersey I received a personalised email (a) to thank me for sending it back and (b) to say that my refund would be with me within a few days.
This may sound like a mundane story of no real consequence, but this kind of customer service is sadly lacking in the modern digitised/bot-heavy world where human contact is overlooked in favour of ‘chats’ and interminable ‘FAQs’, both of which are largely useless.
So I commend Yellow Jersey highly for their sensitivity and for putting an efficient and friendly face to the corporate facade.
Also, it gives me great faith that, should I need to make a claim in the future, it will be handled with equal efficiency and empathy.

I had a fantastic experience dealing with Yellow Jersey for my insurance claim. Although it took some time to collect the necessary evidence and get everything in order, the team was incredibly knowledgeable and professional throughout the entire process. My claim wasn't an easy one, given the nature of multiple bikes at loss, but they handled it with great care and efficiency.

Yellow Jersey is the insurance company anyone who has invested in their bike should go with. They are reliable and genuinely pay out claims when issues arise.

Many thanks to the YJ team for your outstanding support and service!

Yellow jersey team were super responsive and understood my circumstances in advance of an event which I had been training for for a long time. Having the right insurance with people that understand their clients needs means in circumstances like this they have your back and get it. Thoroughly recommend yellow jersey for athletes and anyone needing good insurance cover.

Yellow Jersey were excellent. I had to pull out from Outlaw Nottingham due to a knee injury and they sorted everything really quickly. Even when I didn't have one of the required forms they worked with me to find another form of evidence in order for me to get my refund for the event. The response times were really quick and the handlers were really helpful. Thank you.

Quality insurance provider. Very responsive and personal communication outside of website if needed. Have used twice and will do many more times.

Despite being an "award winning site" sadly the company website and its ambigous wording and definitley some issues with the application, should have been a warning for myself

My ebike was stolen and despite my circumstances that would have been covered by other insurance companies the claim was not covered.

I am awaiting for a full refund for the insurance as they mentioned that they would not have insured the bike, if I filled the online procedure properly. This is definitely a sign of bad "User Experience" which means that it would be misleading to future customers, hence why I am writing this review to make sure that this does not happen again to other customers

The need for EPAC compliancy is paramount for this policies and a very restricted left bike alone clause which is only an hour is not relatable for commercial and business use for customers using their ebikes, There is also a speed restrictions for the policy which is not clear or misleading when you apply for the insurance

The emails were polite and professional and as mentioned I am awaiting some kind of refund however this does not cover no where the near the loss of £850 which was not my fault, as the bike was stolen by a thief sawing through a bike complient parking spot, which apparently still does not cover the bike been stolen

My reccomendation is triple check the policy wording which is vague and small enough to be missed. If you feel you will be leaving your bike for more than an hour or your bike is not limited to 15 mph which most bikes are not, then this is definitely not the insurance policy to use

I am in the process of making a more formal complaint so that they will improve there wording, user experience. They were not rude however we only have had email correspondence

I would suggest that people approach this insurance company with caution

the claim was dealt with quickly and efficiently in a fair manner.

However, I do think that insurers could make it more clear as to what a claimant will need to provide in advance of making a claim. It would have been useful to know as at the heat of the moment of the claim you would not always think about all of these things. Whilst it did not affect my claim some flexibility should be provided on this basis.

Unfortunately had to claim for race withdrawl. My claim was dealt with within two hours, extremely rapid response, courteous and prompt result. Would thoroughly recommend. Thank you Yellow Jersey

Thanks to Connor for reviewing and considering my claim promptly and resolving positively

Really good communication and service from Connor the Claims Administrator; prompt, clear and very thoughtful.

No quarrelling or trying to find loopholes, just honest dialogue and a speedy resolution. Really happy with the service and would recommend based on my experience

Quick, smooth, no bs. Highly recommended

Really pleased with the service received. Great communication and claim handled very efficiently

Good correspondence, a few additional questions to clarify injury/circumstances, claim then accepted and refund/payment made swiftly. Thanks to Connor for his professional manner
and help..

Very efficient and fair. Found dealing with Yellow Jersey Cycle Insurance easy and their common sense approach refreshing.

simple form to complete to make the claim for cancelled event due to injury. Quick replies and prompt payment of claim.

Yellow Jersey took all the stress out of my bike theft! From the ease of logging the claim, to the efficient and kind service I received, they (Jonathan in particular) were brilliant!

Great communication, understanding, polite. Overall just a good experience during a tough time. Worked with Kien Dang who was particularly helpful.

Connor was polite, clear, helpful and very efficient in resolving my claim. First class