Yellow Jersey Cycle Insurance Reviews 

The dedicated service and explanation of the claim conditions made my application a great service experience. Sincere thanks.

Fast response and easy to work with. Really appreciate it and thanks for helping me out in a time of need. Would highly recommend this valuable product to other cyclists

Connor is a star,

I honestly submitted a claim for my helmet with zero expectation, I want to say within 48 hours I had a reply, suggestion on how to claim my helmet via the brand as well as through Yellow Jersey and a prompt payment.

Very prompt, very transparent, amazing support. Laid out what this Yank needed to contribute to a smooth process. This is the way it should be for all customer service

Very easy to file, super responsive folks, and no real hassle to get it all done. Wonderful experience.

Very efficient claims processing and friendly service, the entire claims application experience was excellent, thank you very much.

Very timely response, very clearly laid out calculation of settlement value
Easy to arrange settlement even to an account overseas

Thanks Jon for making the claim process so smooth and easy to understand. I really appreciate your help and the clear next steps. Keep up the good work!

Amazing service. Totally hassle free

I had a good service. My questions were answered well.

Despite the claim on the front page of their website "Our customer-driven claims process is managed completely in house" it is outsourced to a company who do not respond to emails, and who have never heard of Ironman. I made a claim for reimbursement of hospital costs in the US on 25/08/23 and I'm still waiting a response almost a month later. Yellow Jersey have just said they do not deal with travel claims and will pass on my email. AVOID

Yellow jersey were easy enough to deal with. However ive had to submit a claim for a delayed flight. At first csa refused the claim after a 3 week wait. Despite me giving them the evidence from easy jet on the reason for the delay, meeting the criteria fkr a claim. Ive asked twice to be escalated.Now they wont respond. Called and told they will come back in 5 days. That was 3 weeks ago. Probebly wont use again for this reason.

Good service and positive polite communication.

Avoid at all costs, they outsource their claims to another company and they are terrible to deal with. The process is painfully slow and I have still not been reimbursed for my claim more than 4 weeks later. There is no communication with the secondary company and it is difficult to get a hold of them and when you do it is pointless. AVOID AVOID AVOID

Helpful and straightforward when I had an injury which stopped me participating in a triathlon I had previously booked.

Friendly and obliging service!
After my bike crash I had to be operated on my shoulder and have to make physiotherapy for a long time to get back to my bike.
The insurance of yellow jersey with I have with my RCC membership helped me to pay a part of my expenditure.

Great and super friendly support. Proper and fast service. I absolutely recommend yellow jersey as my favourite insurer

I had my freehub fall apart about 20 miles from home. After a £62 taxi ride I thought that was it until I remembered that I have cycle insurance through my Rapha membership.

The process to submit my claim via Yellow Jersey was incredibly straight forward and obviously the best bit - they actually said they would pay! My standard experience with insurance companies is protracted haggling over every penny, so to get this resolved fully, quickly and painlessly was a revelation.

Amazing service all round!

Never claimed in 2 years so can't comment on that aspect. Now there's much more competitiveness in the market highlights that this company's prices are now ridiculous and just not worth it. However I am really irritated about the DNA+ kit I received when I first took out my policy only to find out it is not transferable on termination of the policy. They think that because they state that they will pay for the DNA+ database to be maintained while I have a policy with them, that is enough info for me to know it could not be transferred at the end of the policy. The attitude of the customer service rep I discussed this just confirmed I made the right decision to leave. So I'm left with a bike covered in dots that are not invisible in all areas (e.g. on matt carbon such as wheels and handlebars) that are just useless after you leave (and obviously cannot be removed). At least be honest and highlight this up front...

[Edit post their reply below] I never asked you to continue to pay for the kit, you're just making that up... But thanks for including the statement from your website that proves you do hide this information which is my whole point. Oh dear...

Everything was perfect. I had my money back with no problems and only in a couple of days.