AlunoTec Reviews 119

I had purchased huge pergola 56feet long consisted of 5units in size 8’x7’.
Considering the length and making it as one unit covering commercial Terasse I
had received perfect product .
Installation was easy with the manual and each element marked .
Professional service and quality .
Recommend Carol as Alunotec rep.
The Pergola looks just perfect .
Peter ,Montreal ,Canada

AlunoTec je spoľahlivá firma. Objednala som si bio klimatickú pergolu a vďaka Katrine všetko prebiehalo bez problémov. Od prvotného návrhu, úprav až po doručenie. Bola nápomocná a vždy reagovala na všetky mojej požiadavky. Pergola je vyrobená z kvalitného materiálu, funguje ako má a je naozaj skvelá. Určite odporúčam túto firmu. Ďakujem za všetko Katrina 😘

My contact Phoebe at alunotec has been ultra helpful and professional by helping me out with 2 pergolas. They have been shipped, and now waiting for the delivery.
Video and pictures from the finished product have been posted and can’t wait to get them assembled.
I highly recommend Alunotec 👍🏻
Thanks Phoebe ⭐️

Mon expérience avec Alunotec a été vraiment superbe. Tout le processus est parfait du début à la fin. Et la qualité du produit est au rendez-vous. Je recommande fortement. J’aurais aimé ajouter des photos car une image vos mille mots.
Alain Hébert

Very good quality
Everything we are get is like we said in agreement.
Next pergola I will definitely buy thru that company

I am very happy with the pergola. Alunotec was highly supportive throughout the whole process of a custom made pergola to fit my patio needs. Carol and Kay were very helpful and always responded appropriately. I did get caught off guard having to hire a forklift to unload the pergola but besides that the experience was great and would highly recommend.

Bought a 3 car carport a few years ago. Was very apprehensive, but it all came through as planned. Packaging was top notch. Engineering was quite impressive. It is the talk of anyone who comes to my home. Absolutely beautiful. Was able to put it up myself. Scott was always quick to help and answer questions.

This year I bought the electric zip screens for my deck. Also came beautifully packaged. The quality is fantastic. They went up easy and are quiet and very effective for high wind and rain. I recommend Alunotec to anyone. You won’t be disappointed.

Product Review – Pergola 27’x16’
With: Zip Screen, 2 sets Sliding Frameless Glass Doors, 2 Fans, 2 Heaters, 2 sets RGB Lights & 2 sets of LEDs
Alunotec Customer Service: Katrina Wu
Let me start by saying that we are extremely happy with our purchase and the customer service provided by Ms. Katrina Wu has been outstanding and second to none.
At first, we were skeptical and a bit hesitant to place a high-cost item order directly from an overseas company. Ie. Legitimacy, Quality, Reliability, Assurance, yes, we were concerned. So, before we placed our order, we contacted the company and Ms. Wu informed us that they didn’t have a showroom in the USA, She set up the video call with prior customer. After our one-on-one call with him we were ready to move forward.
1st. We downloaded the app Alibaba. Similar to Amazon. Through Alibaba we confirmed and paid for the order. Ms. Katrina worked us through getting setup. Using Alibaba, we felt we had an advocate vs. just sending money out into thin air and the company was protected as well. Alibaba also has a service where they will send one of their representatives to the company to ensure the quality and progress of your order.
2nd. Ms. Wu and I exchanged numerous emails to customize our Pergola before receiving a final drawing. This process took extra time as we have a glass railing system that had to fit between the Pergola legs. I had extra glass panels ordered for this so sizing was major concern. Also, I required a modified foot for the Pergola legs that would accommodate the existing glass railings, the Zip Screen and Glass Doors.
Ms. Wu kept us updated on the progress of our order and when it was completed, she sent us videos of the Pergola assembled.
After final payment our order was shipped. Ms. Wu provided all the information necessary on the shipment, and I was able to track the order to port-of-entry.
Assembling the Pergola. Ms. Wu provided detailed drawings of each assembly, The Pergola, the Zip Screen, and The Glass Doors. All necessary hardware and spares were provided. Putting the units frame structure together requires at least 3 people and a couple ladders.
Total assembly time: 5 Days at a leisurely pace. Could be completed in 2 days.
Things to consider and do before installation.
Controller Box Placement. Waterproof box: W13” x H 12” x D 7”. I was lucky enough to have an outdoor utility closet close by and the provided wiring was long enough to reach it.
Power. You will require a dedicated (separate circuit breaker) power source.
For the heaters I installed outdoor AC outlets and ran my outdoor cable inside the structure so I wouldn’t have to deal with an extension cord.
The Sliding Glass doors. Extremely HEAVY. The frame is provided but the threshold is 1½” high. We didn’t realize this and didn’t like such a high threshold. So, we cut out the concrete to lower the threshold to flush and added plastic lumber on top to fill in gap.
With middle support beam we divided our unit into separate sections. We would like each side to be independent. Ie: louvers and lights operate separately on one side, not both sides together. Ms. Wu and I have come up with a solution, Additional parts ordered.
The Zip Screen. We added a Zip Screen on the open end of the Pergola. Color white and as dense as possible. Plan on using it as a movie screen. After installing the Zip Screen, it is farther right then by 5/8” and this causes the screen to come out of there tracks and flop around. Apparently, there isn’t an horizonal adjustment on the screen. So, to fix my issue, I extended the track my affixing ½” square plastic stock the length and on both sides of the track.
One more thing. Caulking. In their instructions they mention it repeatedly. Do it. Check and recheck every crevice, hole, or joint. I apparently missed a spot where the fan motor wiring runs through the frame (see photo) and a corner. Also, I would recommend installing all the framing, either for the doors, windows, and Zip Screen prior to installing the louvers. I deviated from the recommended installation of my Zip Screen and sliding doors. Consequently, some of my mounting screws went into the gutter system so I needed to apply a good sealant. I only mention it because it’s a lot easier to caulk before the louvers are attached than after.
So, to summarize, we really love the addition of the Pergola to our home. We were able to create a sunroom, a covered patio, and an outdoor theater all in one without breaking the bank. We have had some nasty rainstorms come through lately, and except for a couple of leaks where I previously mentioned, the unit didn’t leak, the unit didn’t shake, or rattle and the rain didn’t sound like it was hitting a tin roof.
I give their customer service, Ms. Katrina Wu, A+, and their product, A
Thanks Katrina and Alunotec

I'm very glad I chose a pergola from AlunoTec. The service was truly first-class. Everything — from planning and payment to delivery — was excellent. I ordered a custom-made aluminum pergola with a special finish. After production, I received photos and videos of the pre-assembled pergola as a functionality test. I was also able to contact my representative at any time. I’ve never experienced service like that before. After nine months, I can confirm the outstanding quality of the components. I would order from them again at any time.

My name is Luciano Usseglio, I am Italian from the province of Turin.
After a careful selection among the various Chinese manufacturers of pergolas, I chose ALUNOTEC.
They built me ​​a custom pergola as requested by my needs.
The pergola arrived on time.
The assembly was simple thanks to the absolutely detailed instructions.
All the materials and accessories are of high quality.
During the entire project I was followed step by step, seven days a week by Carol, who proved to be an impeccable salesperson, but also knew how to convey my needs to her technicians without the slightest error.
I can only say that I am extremely satisfied, so I can only recommend ALUNOTEC to anyone who wants to buy an absolutely excellent pergola at an honest and reasonable price

Phoebe and her team made the process of ordering a customized pergola easy and straight forward. I was concerned that doing this online would be difficult. But it wasn't! They had amazing ideas to customize it, they had incredible patience and addressed every concern and their pricing was great too. I would very highly recommend this company. I am awaiting delivery and as soon as it arrives I will update this review. So far amazing and do not hesitate to contact them!

Katrina je veľmi ochotná odpovedať na všetky moje otázky. Ústretovo rieši so mnou návrh pregoly a verím, že to dotiahneme do úspešného konca. Ďakujem Katrina

Once receiving a call back was very responsive

Ada Yuan from Alunotec is such an asset for whole company. She helped me through all stages of buying upto delivery and installation . Anybody would have given up on me considering how difficult i am as a customer but Ada was so professional throughout. I strongly recommend her good work and the product . thank you so much.

very serious and professional company, excellent quality pergola. I am very satisfied with my purchase, Chloe was always very kind and available in giving me support in all phases of purchase and assembly🙏.

Our experience in doing business transaction is above par, they are very professional. They give reply even on holiday which is very helpful specially on technical matters. I would highly recommend this company!!

I’m really happy with the service and the quality. You should definitely buy it!

We purchased a 5m x 5m automatic, louvered pergola with screen blinds from AlunoTec 3 years ago and couldn't be happier with our experience! Very well priced for a quality and strong build that is suitable for a coastal location. From start to finish, the process of designing, ordering, quality control and shipping was simple and Connie was incredibly helpful and responsive to our many questions. After installation, they were still on hand to answer any questions we had. We highly recommend Connie and the team at AlunoTec, for their well built products and dedicated service. We will buy from AlunoTec again.

The product I received is of top quality. Packaging was really great. No damage noticed. Everything is working as expected. Customer service is top notch. Leebit was always there to answer my questions. If she doesn’t know, she would contact the engineer and respond back. I will definitely recommend purchasing with them.

Quality pergola from quality people, will do business with them again!