I ordered without logging into my VIP account and was concerned I wouldn’t get my rewards. Customer service was amazing and connected my order through Apple Pay to my account so I was credited. Along... Toon meer
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Lees wat reviewers zeggen
I'm sure FedEx is the least expensive shipper, but by far the worst. 5 items, 3 different delivery trucks. They never arrived on schedule.
Your products are packaged very well, and ship in timely manner. Your company offer good warranty on your products. You sell great quality parts.The customer service team and sales personnel are awso... Toon meer
Little disappointed, ordered the the exhaust bypass that was need yesterday after ordering on the 14th with a 2-3 day delivery. Its now the 18th and still haven't recieved it. Hoping the pipes wor... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Shop online with AmericanMuscle for the best parts for the muscle car enthusiast. Free shipping is included on orders over $75.
Contactgegevens
Lee Boulevard 7, 19355, Malvern, Verenigde Staten
- support@americanmuscle.com
- americanmuscle.com
4,1
Goed
3K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Lots of information and parts on the site, good pricing too
Good website
30 juli 2026
Review zonder uitnodiging
Deleting an account at AM. What a cluster f^€k!!!!
I dont like having to talk to a representative about deleting an account. Why? I think its the customers right to delete his/her account without talking to a representative.
29 juli 2026
Review zonder uitnodiging
Antwoord van AmericanMuscle.com
Hello,
Thank you for taking the time to share your feedback with AmericanMuscle.
If you would like us to delete your entire account, you do not need to speak with one of our representatives. To fully delete your account, all you need to do is email your request to Privacy@turn5.com. Keep an eye on your email, you will receive confirmation of your request. Also, if someone needs to reach out to you for any reason, they will contact you through email. If you are in need of any further assistance please reach back out to us.
If you have any questions or concerns please contact us and we will be happy to assist you.
Thank you,
Amy
Boss 302 manifold
So far my purchase has not gone well the Bama controller program will not load onto my laptop. Still waiting on a reply for assistance. The SCT website does not match the tutorial that is loaded on the info I was sent. So now I cannot use my car as I have already installed the Boss 302 intake and the air intake upgrades.
28 juli 2026
Review zonder uitnodiging
Antwoord van AmericanMuscle.com
Hello David,
Thank you for taking the time to share your experience with AmericanMuscle. Thank you also for the services you have provided to our country and our communities.
We do show that you recently ordered a tuner and we show that we received your tune submission on Saturday 7/25, and unfortunately our Tuning Department does not work on weekends. When they were back in the office on 7/27 , your tunes were noted as completed and sent out to you with instructions. In reviewing your order, it looks like the email was sent 7/27 around 1Pm EST.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Great quality parts, and very professional, knowledgeable sales and customer service personnel.
Your products are packaged very well, and ship in timely manner. Your company offer good warranty on your products. You sell great quality parts.The customer service team and sales personnel are awsome and very professional.
25 juli 2026
Review zonder uitnodiging
I'm a fan of American Muscle
I'm a fan of American Muscle. Very fast delivery times and excellent quality parts.
27 juli 2026
Review zonder uitnodiging
ALWAYS EASY TO NAVIGATE THE WEBSITE AND…
ALWAYS EASY TO NAVIGATE THE WEBSITE AND PARTS ALWAYS FIT GREAT.
26 juli 2026
Review zonder uitnodiging
Fast and knowledgeable service
Fast and knowledgeable service. Jesse, their salesman, was extremely helpful in determining the correct parts needed and went out of his way to make the whole experience enjoyable! Thanks Jesse and the whole team at AMERICAN MUSCLE!
20 juli 2026
Review zonder uitnodiging
They had just the product I needed
They had just the product I needed, even when it was out of stock at Napa. The shipping sounds as if it will be very quick as well.
21 juli 2026
Review zonder uitnodiging
shipping
every time i order a pilot bearing for my 2017 mustang GT clutch it never gets here on time and send all the parts separately. what is the point of that I need the parts all at once and actually need the parts delivered.
1 juli 2026
Review zonder uitnodiging
Antwoord van AmericanMuscle.com
Hello Ed,
Thank you for sharing your feedback with AmericanMuscle. We value the feedback that we receive from our customers as your comments assist us in making improvements and changes to the products and services we offer to our customers.
We wanted to review your order, but we were unable to locate an order with the information shared in your review. If you could kindly email your order information and a copy of your comments, to Satisfaction@AmericanMuscle.com. Once we receive this information we will review your order and see how we can resolve this issue for you.
If you have any questions, please contact us and a we will be happy to assist you.
Thank you,
Amy
Installation videos and vehicle sound…
Installation videos and vehicle sound make the buying experience more comfortable
17 juli 2026
Review zonder uitnodiging
The website is very easy to navigate
The website is very easy to navigate. I found what I needed almost instantly.
18 juli 2026
Review zonder uitnodiging
Products and shipping services are top…
Products and shipping services are top notch. This is my second time ordering and I will be back for a third.
18 juli 2026
Review zonder uitnodiging
what a mess 🤦
ordered a set of tires and rims . website showed all was instock . i received all 4 of the wheels and only two tires . unmounted /balanced . they were supose to be mounted and balanced . was told by several service dept people that mount balance was included and since it wasnt done i just had to take to their preferred vender in my area. so went to preferred vender to have it done and the local shop had no idea or contract to do the mount and balance for AM. so had to pay to have it done. still havent received my other two tires even thou website says instock and would receive in 4 days . been over two weeks , canceled the remaining order.
do yourself a favor and buy local . after all the american muscle screw ups and run around it cost me an extra 200$ to buy from them plus the wasted time trying to get answers. it would have been a decent deal if they would have provided the products and service i purchased .
17 juli 2026
Review zonder uitnodiging
Antwoord van AmericanMuscle.com
Hello,
Thank you for taking the time to share your feedback with AmericanMuscle. We are sorry to hear of the issues that you experienced with your recent order.
We were unable to locate an order with the information shared in your review. We would like to review your order and address your concerns. If you could send your order information and a copy of your comments to Satisfaction@AmericanMuscle.com. Once we receive this information we will review your order and address the issues you experienced.
If you have any questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Little disappointed in Shipping, but Company is great
Little disappointed, ordered the the exhaust bypass that was need yesterday after ordering on the 14th with a 2-3 day delivery. Its now the 18th and still haven't recieved it.
Hoping the pipes work well and are good quality, but delivery service is to be desired better.
Update.. The product went on easy, and i was happy once I got it. Its on FEDEX end Im sure. Ill continue to order from Am. Muscle.
16 juli 2026
Review zonder uitnodiging
Antwoord van AmericanMuscle.com
Hello Bob,
Thank you for taking the time to share your feedback with AmericanMuscle. We are disappointed to hear of the delay in receiving the MBRP 3 Inch Armor Plus Muffler Bypass.
We reviewed your order and we do show that this order was placed in the afternoon of 7/14, and it shipped out on 7/15 and FedEx tracking shows it was delivered 7/18. We apologize for the delay, when your order was placed on 7/14, it was after the cut off time for our PA warehouse, so it was shipped the following day.
We hope that you did not experience any issues while installing the bypass.
If you have any questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
It was awful
It was awful. I have a warranty on this item and it doesn't seem possible to claim it, so I have to buy a new one. The AI was insulting and it took so long to get a real agent I had to leave my computer for other plans. My clutch cable exploded, leaving me stranded, and American Muscle and BBK make it a circus to claim a warranty. I need to be able to operate my car so I was forced to purchase one full price. Awful experience.
15 juli 2026
Review zonder uitnodiging
Antwoord van AmericanMuscle.com
Hello Cole,
Thank you for sharing your feedback with AmericanMuscle. We are sorry to hear that you experienced issues when speaking with our AI Chat bot regarding the BBK Adjustable Clutch Cable, Quadrant and Firewall Adjuster Kit (96-04 Mustang) that you purchased in August 2025.
We reviewed your recent chat interaction, and we do see that there was an issue with the bot understanding what you were asking. We did have the chat assigned to a live chat representative, but it appears you walked away or stopped responding.
This item, the BBK Adjustable Clutch Cable, Quadrant and Firewall Adjuster Kit does have a one year manufacturer warranty and to set up a warranty claim you can contact us at 610-990-4562. We noted your order that this is covered by a one year warranty. This would be for a replacement for the same item.
We do see that you recently ordered a new clutch cable and that it was delivered on 7/19.
Due to this situation, we issued a credit to your AmericanMuscle account. This credit can be used on a future order and it is valid until 10/31/2026.
If you have any questions, please contact us and we will be happy to assist you. We do apologize for the confusion and frustration that this situation has caused you.
Thank you,
Amy
From the first moment I met the website…
From the first moment I met the website I was excited! They have everything for my car! I'm still waiting for my new parts but very happy with the store! I'll keep buying! I recommend them
15 juli 2026
Review zonder uitnodiging
POOR SERVICE
Product is fine but I had some of the worst customer service I have ever experienced in my life, ended up waiting 3 whole weeks for a return to get processed jumping from representative to representative being told to keep waiting for different reasons. They don’t know when to have situations escalated, its all about commission not really helping the customer. Gonna unsubscribe from VIP and deactivate my account.
16 juli 2026
Review zonder uitnodiging
Antwoord van AmericanMuscle.com
Hello Adrian,
Thank you for taking the time to share your feedback with AmericanMuscle. We are disappointed to hear that you experienced issues and delays while setting up a return for one of your orders.
We were unable to locate an order with the information shared in your review. We would like to review your order and see why you experienced delays in being fully refunded. If you could send an email to Satisfaction@AmericanMuscle.com and please include your order information and copy of your review. Once we receive this information we will review your order and address your concerns,
If you have any additional questions, please contact us and we will be happy to assist you.
Thank you,
Amy
Awful shipping promises!
You publish free shipping for orders over $149.00 with 1-3 shipping! I paid extra $92 to have my$ 479 shipping expressed shipped yes it has not arrived yet!! I ordered the part on July 9, 2026. Now I get a message saying it might arrive tomorrow July 15 by 5:30pm !! That in no form is express shipping!!!!! I feel you need to refund my express shipping fees!!
9 juli 2026
Review zonder uitnodiging
Antwoord van AmericanMuscle.com
Hello Stanton,
Thank you for taking the time to share your feedback with AmeicanMuscle and for bringing this situation to our attention.
We reviewed your recent order for the Jet Performance Products 68 mm Powr-Flo Throttle Body, and we do see that when you placed the order on the evening of 7/9, you did pay for expedited shipping. We are reaching out to our fulfillment center to see why this was not ship as expedited, as you requested. We can understand your frustration and we apologize for the inconvenience this situation caused you. We refunded the shipping cost and that was refunded back to your original payment method.
Due to this situation, we also issued a credit to your AmericanMuscle account. This credit can be used on a future order and is valid until 10/31/2026.
If you have any questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Website is easy to use
Website is easy to use. Easy to find what i was looking for
12 juli 2026
Review zonder uitnodiging
Am sucks
What went wrong this time?ghis went wrong, I dont deal with computers I deal with human beings like at c.j.pony parts,or even autozone,ill never buy from A. M. again . You have e no customer service just a recording, well you can shove your recording
13 juli 2026
Review zonder uitnodiging
Antwoord van AmericanMuscle.com
Hello,
Thank you for taking the time to share your feedback with AmericanMuscle. We value the feedback and comments that we receive from our customers, as your feedback assists us in making changes and improvements to the products and services we offer to our customers.
We are disappointed to hear that you experienced issues in speaking with one of our representatives. Our representatives are available weekdays from 8:30AM-11PM EST and weekends from 8:30AM-9PM. They can be reached at 610-990-4562
If you have any questions or concerns, please contact us and we will be happy to assist you. '
Thank you,
Amy
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