Audio Concierge Reviews 

I recently purchased some balance cable from AC, for my Meze 99 Neo headphones, as Phil at AC said what a difference it would make. I was sceptical, but have been enjoying my headphones even more eversince. Audio Concierge caters for Audiophiles only but he caters for different budgets and that's what I like the most. Service is second to non. Advice forget reading tons of reviews ask AC they know their stuff.

Before I came UK，I knew here is a nice country of speakers，so I didn't worry about my hifi road.But after I lived in London for a few months，I found IEM，even headphone market are so poor，and the prices are so crazy.Fortunately，I met Phil and had a nice talk.I got very useful advices，and enjoyed fantastic products，VE 13，Inear pmx，and Cayin n6ii，but the most important thing was to talk with a warm heart，friendly and helpful IEM lover.Finally I chose pmx and got it with high speed shipping，it‘s totally awesome flagship，best partner with classical，better than my Solaris SE and fw10000，and wonderful wearing experience which closes to custom earphone.Moreover，Phil‘s custom service will deal with your questions and help you with his experience.Even for the range products and reasonable prices ，compared with other shops in London，I‘ll shopping again in Audio Concierge.

Great range of fantastic products but much more importantly Phil is always so helpful. These products are all so subjective and consequently its difficult to find the ones that are best for you.
Phil will guide you to a selection of products that are right for you and let you try them out. There's no presure just to buy the most expensive ones.

I approached Phil last year for a set of IEM's for on the go, ever since then we've formed a good relationship which has resulted in me climbing the hardware ladder and achieving what I believe is end game for portable music reproduction.

From initial contact till now, Phil has offered impartial advice, guidance, humour and friendship. I've never experienced such dedication to customer service and satisfaction as Phil strives to provide, you're not just buying a product from Phil , you're buying into a continual evolving relationship to ensure every need is met for ultimate satisfaction and end user enjoyment.

Great experience. Phil resolves any doubt and he guide to choice the better option to you.

Friendly, fast, reliable, helpful. Just a pleasure to deal with!

Recommended. Phil was pleasure to deal with. Lightning fast service and great support right from sale to even after-sales. :)

From the day I was referred to Phil, he has always been on top of his game. Never dealt with someone so willing to work with you and go way above and beyond to make sure you have the best experience with the product.

Phil was quick to respond and always available to answer questions and more importantly you can tell he definitely cares and wants everyone to have a great experience ordering from him. Items were shipped promptly and arrived quickly, even though it was shipped internationally. Would definitely buy from audio concierge again.

It could not be anything but the audio concierge.
I've contacted him, via mail at night during the weekend, and had a reply like 30 minutes later, already providing a solution.

Great communication and awesome products.
Couldn't be happier.

Exceptional customer service.

oBravo Cupid - Phil at Audio Concierge knows his stuff. Happy to recommend products irrespective of price, it's been a pleasure dealing with Phil. Good products too! ;)

Awesome support and service. Phil took care of all my concerns, shipped very quickly and went above and beyond to help with an issue with a product. Can't recommend it enough.

Unbelievably good customer service from someone who really loves the products he sells and follows up to make sure you are happy.

A true gentleman is what I gather of Phil. As a new customer of Phil’s there is more than just buying a product, there is the acquaintance you develop along the way of doing business with a person, and that has happened in this situation. I live across the pond, but because of Phil, I will be a repeat customer of Audio Concierge!

Had some bad luck and received a faulty product (bad battery). Phil helped me out quickly and got a replacement shipped to me very fast, turning it around into a good experience in the end.

Excellent service and fast shipping, the item was well packaged and in perfect conditions

When it comes to headphones & personal audio Phil has a knowledge second to none. It’s always a pleasure dealing with him- you get honest advice and top quality service. Highly recommended.