Covers&all Reviews 

I placed an order on 12th May and still waiting for delivery.

The only means of communication seems to be an online chat. I have complained twice that my order has missed its promised delivery date and both time they moved the date. They’ve missed it again. However I have been bombarded with loads of promotional emails!!! So I have no idea on the quality of the product, they’ve taken full payment 12th May and failed to deliver (now 29th June). They are not proactive in their communication unless they want to sell you something.

Ordered 19th May and item didn’t arrive. Was told it had been attempted delivered and my address was incorrect etc. Was then told it would be delivered to a drop off point. Feel sorry for dean who was very professional in the midst of clearly chaos behind the scenes. Don’t be fooled by the glitzy website and fake reviews. I wish I had paid attention to the negative reviews before I ordered.

Update:

21st July - still no order received! Been given a token 15% refund and was promised weeks ago that it was ready to be shipped. 2 months since ordered now.

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Ordered and paid on the 26th May, still not received my order. I chased them 3 weeks in. Was told my order was delayed due to a production issue. Promised it would be shipped on the 26th June. It’s the 28th today. I have received no pro active communication from them about my order but am getting spammed with marketing offers. It’s a joke and I’ve now requested a refund! I regret ordering. Do not recommend.

29th June- I have forwarded my details to the email address given in the reply. I
Still haven’t received a reply to my email sent a few days ago to the info@ address

6th July - still no delivery. Several messages to a fro. The messages are very condescending to me. They have now put my order on hold but are refusing to refund me. This is the worst experience I have ever had with a company.

21st July - still no order received!

We ordered new cushion covers for our patio furniture - given it a new lease of life - easy to insert measurements on the website and they fitted perfectly - way cheaper than replacing and it looks like new.

I would never order from Covers & All again.
I placed my order for a triangular sail cover in May, with a delivery date of 14th May 2026. That date came and went with no update. I contacted customer services and was assured it would arrive within the week.
Then, on 29th May — over two weeks past the promised delivery date — I received an email saying the colour I'd ordered wasn't available. I replied expressing my frustration but said to go ahead with the alternative colour, and asked for a discount given the delay and poor communication. I received no reply, and when I checked my account, my order had simply disappeared from the system.
I sent another complaint email, again with no response — but a new order appeared on my account with a delivery date of 22nd June. Fine, I just wanted the sail. It is now nearly a week past that date and nothing has arrived. Their tracking shows "In Transit" with no further details and no actual FedEx tracking number.
This company has the worst customer communication I have ever experienced. No replies, no updates, and two missed delivery dates without so much as an explanation. Avoid at all costs.

I would rate 0 stars if I could
DO NOT place an order with this company, they DO NOT adhere to the delivery dates and all you get when contacting them all they say is they are busy which for the life of me I don’t understand why if this is how they run a business. According to the reviews this is a common problem. My order number is CUK386001311780121169 and I wish to cancel the order and receive a full refund

I have two of these covers now over the front of my wood stores, they work brilliant & look neat & tidy, high quality too. Would highly recommend, thank you.

Ordered pergola covers to make it more usable throughout the year
Measurements were easy to take and items made to my exact specifications for size, colour and size of transparent window
Fitted quickly and easily
Made and despatched promptly, securely packed so no chance of damage in transit
Would highly recommend

I recently ordered a custom sun shade and chose the Shade Elite fabric based on its advertised properties, including a 4.5/5 waterproofness rating.

However, when the product arrived and was put to use, it became clear that it was not waterproof. I raised this issue with Covers & All, but was told that I should have known the material would not be waterproof because it is a woven fabric—despite the product being marketed with a 4.5/5 waterproofness rating.

After considerable back-and-forth, the company offered me a discount on their Waterproof Sun Shade product, which, ironically, was listed with a lower waterproofness rating than the product I had originally purchased.

I believe this matter should have been handled more professionally. Covers & All should have either supplied a product that matched its advertised specifications or replaced it without additional cost. Furthermore, the misleading waterproofness rating on their website remains unchanged, meaning other customers could encounter the same issue.

Very disappointing experience with the garden cushions ordered from Covers and All which still haven't been delivered. I have been promised three different delivery dates all of which have come and gone and I now find myself concerned about the legitimacy of this company and I would suggest ordering with caution.

Absolutely pointless customer services. Order is late for delivery so just chased and they can’t provide any update apart from a stock answer saying how busy they are and that it’s in production. Rest assure we are doing everything we can - apart from providing a meaningful answer of course. No revised delivery date and unable to check for me.
Well they won’t be busy for much longer if they carry on with this level of service. Wish I had read all the recent poor reviews before I placed the order now and gone elsewhere……………………….update 08/07/26 they finally arrived today, after placing the order on 6th June. The covers fit well, but their lead times are rubbish (delivery was due 18th June).Customer services did respond after I posted a complaint here, so I can’t understand why they couldn’t deal with this initially and provide an answer when I initially contacted them!

Shocking customer service. Order placed in May and still not even shipped. Weekly apologies due to backlog of orders and promises to ship within next 4-5 days or 7 days that come and go. Website still taking orders with no advice of any delays or extended lead times. Now the final straw. Will allow them this last week having been given another delay today and if it does not ship will claim refund with rough my credit card provider. At this point on the fence if even genuine or a scam. Update 3rd July. Item shipped but has now been blocked with FedEx having arrived in the UK from India for 7 days. Significant time taken using the chat function to discuss with customer support who give empty promises that their team will get back to me. Total total scam. Do not use this company. I am now proceeding with my card company to reverse transaction. This is an Indian company at making their website looking like they are a UK company. If the product eventually arrives which is now extremely unlikely I expect it to be bogus.

Order process was straight forward but the payment part was very problematic. I have used the secure link provided on your order page to pay with PayPal but the link was corrupt and I have had a confirmation that the money has been withdrawn from my account before even I authorised it. I have contacted your help desk but they were very unhelpful. I had to close my PayPal account and inform my bank to stop payment. Afterward I have ordered the products and received it in time as expected. The product quality is good. But not even one person contacted me to check if everything was ok after a horrible order process

So far it's been quite a traumatic experience from this company! We placed the initial order over 6 weeks ago and have yet to receive our order. Still waiting !

Is this company an actual scam? Placed order in April for outdoor furniture covers. Still not arrived. Spoke to the team on the phone several times with empty promises of the item being shipped and then never actually being shipped due to backlog. The last service rep hung up on me! Honestly is this a scam??

Quite possibly the worst company I have ever dealt with. I placed an order for a pergola cover in April & since then there have been a series of excuses for the continued delay. As I was expecting this order for use over the Summer months I gave up yesterday after yet another delay, & cancelled my order.

This is my 3rd review as I still have not had a refund and am still being lied too. Do not use this dreadful company.
I am being told the item is dispatched- but is now on hold!! This words do not even make sense. I bought this item in early April and it was to be dispatched in a week. You have lied and lied and lied again
I just want my money back. This has been the worst customer experience I have ever had.
Please just sort it out.

The custom design was manufactured and arrived quite quickly. On arrival the cover was a perfect fit everything I was looking for.

Just over one month on after placing my order and still being given the run around as opposed to when covers will be despatched.
Have been in production for over one month and was originally given a deliver date of the 22nd May, which has long passed.
Really not happy by the false time scales given by this company, who have also a misleading site claiming to be based in the uk when in fact they are American based.

The service I received from this company was appalling, the delivery of my order took nearly 5 weeks, I tried to contact the company and got very poor response back that I actually began to think it was a scam, I was also offered £5 compensation which I still haven't received, however on finally receiving my order the quality is very good and I am satisfied with the cover I ordered, but I am sorry to say I won't be using this company again and wouldn't recommend them.