Covers&all Reviews 

Impossible to contact them. My order has not been delivered and they are unable to advise if or when it will be delivered. Having to go for a chargeback. Avoid.

Awful experience. Provided a shade that didn't match size requirements - entirely their fault. Terrible Indian call centre who deliberately don't engage with your issue. Please take your business elsewhere.

I purchased x 2 Custom Sofa Cushion Set with this company.

According to the listing/photos I belief that what I was getting/paying for was a three seater cushion set as shown in the pictures detailed on this product listing. But in fact all I got for over £200 was x 2 seat cushions and x 2 back cushions (foam and cushion covers). I reasonably believed I was purchasing was x 6 seater cushion and x 6 back cushion set. I have asked to return the items for a refund due to misleading product information and the company refuse to accept my refund/return. So I have now had to escallate this to trading standards to seek help as the company will not respond to my recent correspondence. Very disappointed with this company, it's response to this situation along with it's misleading service. If the listing showed several other cushion fitting options e.g a single chair etc I would have course questioned this before I ordered/paid for it but when there was only one photo of the end product being a three seater outdoor cushion set I didn't question it.

In response to the companies review response which is most appreciated. I would however like to point out at no point in the product listings does it state that the images provided on the listing that they are a promotional example and not what is supplied. A set means multiple not one. So when the only image showing apart from material and tie option is a three seater cushion set the customer will beleive that is what your getting/paid for. My question is why is the product called a "Sofa Cushion Set" along with illustrating a complete three-seater sofa arrangement without clearly stating that the dimensions relate to only one seat cushion and one back cushion?

I had a custom tarp produced. Unfortunately, despite multiple calls and multiple emails to the design team there was great difficulty in confirming the position of grommets that were to be placed in the center of the tarp. This resulted in two orders being placed in error, by the design team, and being billed without removing one of the charges. I would strongly suggest not using this company if a special order is required.

Placed an order, received good advice on sizing with their fixtures set so decided not to go ahead with the order. I’m months down the line and have not had my money back, almost £100!! They won’t respond to my emails either.
So be warned before you buy!!
Also they absolutely spam you with emails once they have your email address.

Well advised on order
Delivery well organised
And the item looks well made and sturdy

I have called 4 times in the last 2 days trying to get hold of a manager. This is not a Uk company it is a call centre in the Philippines that pose as a Uk company. They will reply to this comment but will not help when I contact them. Save yourself money & time & avoid this company!!

The company had quite a few questions to ask me to make sure their product would be right. I supplied the information and we had a conversation to agree everything was right. We are very pleased with the speed and quality of our new covers.

Cover was really well made, correct size, excellent product, can't fault it, heavy duty should last, many thanks

Company gives false delivery dates, when you contact them by phone they give another date .I am on my third date and looks like that won’t be met. They don’t reply to emails . But if they reply to this feedback asking me to email them, then be aware I already have twice with no reply.
I ordered from them a couple of years ago with no issues. So I am not sure what has changed,
The annoying thing is their website is still advertising delivery dates that they obviously cannot meet.

Wrong item delivered. The Size of parasol cover beared no resemblance to the measurements supplied or to the agreed upon drawing of proposed cover. Tried to explain during chat function, got cut off. They did however respond with an email. Explained in the reply what the issue was, included photographs and pdf document of proposed design of the parasol. That was on the 28th May, I've heard nothing since. Just been on the phone to them and got cut off again.

AWFUL! please avoid.
this company are not even based in the UK. customer services will not get back to you, held my money/product for weeks with no communication, despite constant calling and emails. In the end I managed to get money back through paypal.

Repeating the same story (unfortunately) regarding unexplained delays, misleading chat communications and poor service levels.
Original target shipment date was May 18th (order placed circa 10 days earlier & paid in full)..
Chased on multiple occasions & was assured (on 21st May), we’d receive our new sun sail / shade in time for our daughter’s birthday party (28th May)… nothing … chased again - still ‘in production’ (as at 2nd June) .. we feel we’re being mislead at every communication point …
.. No idea how good these products are .. but their customer service capabilities and expectation management need sorting out - it’s comical (during our last ‘chat’, it was implied that delays were due to our questioning new timelines & production had been placed ‘on hold’ until we approved their revised dates ! all stories seem fabricated and deliberately spun to buy yet more time)…
We remain hopeful that our shade will arrive before summer ends…

Update - 10th June :
Received product today .. it’s well made & fits the space (although I’d question its’ likeness to the materials shown in their sales photos .. feels like the ground sheet of a tent)..

A 10% refund was given in light of delays etc. which was a nice touch.

A real shame we haven’t resort to posting complaints to eventually receive a basic level of service which (in years past) was the default ‘expected service provision’ for most purchases ..

If I had my time again, likely wouldn’t have purchased this item … the time (& material of product received) wasn’t really worth the trouble.

Easy to order, great communication and the cover fits like a glove!

Not happy with this company. They look like they are UK based but they are not. I never received a confirmation email, I'm unable to access my account. I have emailed twice and had no help. They told me to get an access code sent to me email to get on my account even though I had already told them I'm not receiving the code. Told the delivery would be today but it looks like it will be Wednesday. Customer service is shocking. I'm not holding much hope for if/when the product finally does arrive

Useless customer services .Mark Allen is obviously blind when he cant even tell left from right . Spent £450 on blinds from this company and have recieved zero help to give me the correct windng side . Thanks for nothing .AVOID

AVOID - VERY UNRELIABLE ON DELIVERY. This used to be a great company. I have used them many times. But something has changed and they can no longer deliver orders to the UK. Their website is full of false advertising say they will deliver in a few days. It is actually months. Every time I chase for an update, the shipping date moves out by 2 weeks. Seems they have been told to keep on lying to the customer and keep them on the hook with another 2 week promise. AVOID!!

Order arrived 3 weeks late and left on the doorstep by the courier,
No fitting instructions included and nothing on the website to help.
Uk website for a American company who makes the blinds in India

Covers were supposed to be delivered on 22 May. No update or explanation from company for the delay in delivery. I’m still waiting for a response from the online chat on their website. Communication and delivery service extremely poor. Do not order from this company.

Absolutely awful you will not receive your order. Was due my pergola sides on the 15.05.26 didn't receive them rang 5 times and told they are in production and will be shipped today. Then received a email today saying its out of stock. So ring and ask why I was told it would be shipped today and in production on 5 different occasions. Please do not waste your time or money. Then when I asked to cancel the order was told I will have to wait again for a cancellation team member to ring me. Luckily I've logged and recorded all the calls. They aren't a uk company and promise false delivery time or in my case don't deliver at all. Also color i chose is still available on there website. Will be contacting trading standards awful service