Flowersbynora Reviews 472

What was delivered was not what the arrangement shown on line. The picture sent by our recipient had different vase(cheap looking) and the flowers were way past their prime.

I wish I could give 0. The flowers that get delivered are no where near what you order and they refuse to give refunds or correct the issues because they have a “substitution policy.” To me, the substitution is not the issue. The issue is that what is substituted does not compliment what was ordered and is not worth what was paid. If you have a $100 bouquet and somehow are out of every flower but carnations, it should be an amazing $100 carnation bouquet, not a $30 Publix bouquet thrown in a vase.

I tried to find a local florist to send flowers. This company says they are local, but they are not. They say that they deliver free if local but then charge an $18.99 fee. Turns out they are not local at all. They are basically a middle man taking a cut of all orders made and screwing the local merchants.
The other problem is all their reviews. 98% are 1 star

If zero stars was a rating, that’s what I’d give Flowers by Nora. I ordered a premium arrangement. What was delivered to the funeral home was an entirely different display — sparse, poorly balanced, and lacking the fullness and color shown in the original design. It looked thin and unprofessional, and frankly, not even comparable to what was advertised. It did not appear to be worth even half of what we paid.

I would give this company a 0 if that was an option. They are NOT a local florist as advertised (they even mislead by posting a "delivery area" on the website) I ordered the flowers for Saturday delivery. They emailed me that Saturday at 3:40 in the afternoon (too late to try and get another option) that due to "supply issues" they cancelled my order. No one called me. I didn't even see the email until the following day after the flowers were supposed to be delivered for a birthday. DO NOT USE THIS COMPANY

We ordered the Bright Blue Skies as
pictured on their Website, what we received was not even close. They delivered different and dying tlowers, different vase. The arrangement was thrown together. I asked for a full refund or the correct arrangement to be sent. I was told that per their policy they would only refund $30, they charged me $90. DO NOT USE THEM!

I wish there was an option for zero stars or half a star. NOT in the city they claimed to be, NOT even NORAs flower shop. It was delivered by some Indian shop and the order was jacked.

If I could give this company a 0 I would! They're shady, crooked and a bunch of liars! We ordered flowers for my mother-in-law's memorial service for 1-17-26 and gave them all of the information they needed for it (time, place, name of deceased, etc. & what time we wanted the flowers there & they told us they would be delivered by then). The day of the memorial service comes & there are no flowers! I called & was told they sent me 2 texts, tried to call me twice & sent me an email needing the "arrangement details" before they could send them. I keep talking to her & find out they haven't even started making the arrangement yet! She said they could make it & send it in the next hour or so (which would have been in the middle of her service)! We got a manager on the phone & keep digging only to find out it was a "supply issue" & they could make an arrangement & send it to my house. I said no thank you; I want a full refund!! Apparently, from reading other reviews, this is a shady business that needs to be shut down because they seem to be doing this with EVERY customer they deal with!! I plan on submitting a complaint with any & every company I can because when you send a customer an email stating you will give them a full refund & then they go & charge your account anyway, that's not a very honest company or a company that needs to stay in business in my opinion!!!

PREDATORS. 0 stars would be more accurate. I ordered what looked like a beautiful succulent glass vase for the death of my best friend's mom. The day before the delivery came and they said that they couldn't fulfill what I paid over $100 for and they'd have to give something else. I had no choice but to agree but asked for a photo. They said they get way too many orders to be able to supply pictures. AVOID.

I should have read reviews and BBB reports/complaints. Implied as a local business, not a call center. Free Delivery is not Free. The Arrangement I purchased, called Guiding Grace Bouquet, comes in 3 grades -Standard, Deluxe and Premium. In my haste, I did not realize the image on line is only for the deluxe... no matter which image you click on. Quite misleading. The product I received was a totally different vase, less than half the flowers shown online, Way too much green to fill in, and the poor little flowers are tired to boot. In addition, no plant food packet...
The most precise communication with the call center was verifying my payment.

I would give a 0 ZERO if I could!! They cancelled my order because they didn’t have the flowers - never received any notification, no email or called or text. My order simply disappeared. Found out days later, absolutely a terrible experience, STAY AWAY FROM NORA FLOWERS.

This "business" charged $115 for a floral arrangement that was scheduled for delivery to a funeral home. Called the funeral home, no flowers. Called "Flowers By Nora", was told the flowers were delivered this morning. The funeral home called back an hour later (4 hours after the service had already ended) and said they found the flowers just sitting in the parking lot?! AND they weren't the flowers that were pictured in my order, much lower quality. Customer service sucks, very unprofessional and sketchy. Pretty sure it's the same people that run "Ruth's Roses" and other online platforms. All of the sites look exactly the same. Absolute trash.

This "business" is not a local florist. Look on Google maps. There is not Flowers by Nora in the greater Raleigh NC area. I paid $49 for an "on sale" bouquet for a sick family member. The website says free delivery. After I put in my credit card and ordered the flowers, I got a receipt for $59 flowers, plus a $18.99 special fee. When I complained, I was told the fee is clearly stated.
The flowers were ok, but did not come from a local shop. I have no idea who put them together. I was overcharged by nearly $30.
SCAM. SCAM. SCAM.

A friend ordered flowers for a memorial service. When the flowers didn't get delivered, she called. They claimed they tried to call and text her to confirm the location of the service. In reality, they did have the flowers she ordered and didn't call or notify her of the problem. So there were no flowers for the memorial service. They made a point to charge her credit card. Don't use them!

Florist lied that they had the flowers and could make the delivery knowing that morning they did not have the flowers. They took the order anyway preventing me from using another florist. By the time I was notified all other florists were closed for the weekend. You cannot trust them. Besides, the order conformation showed the order would have been filled incorrectly anyway. When I asked to speak with the owner I was told they were unavailable. This order was to comfort a family in the midst of a very sad tragedy. Use anyone else.

I had an extremely disappointing experience with this florist.

I ordered flowers to be delivered to a hospital. During the ordering process, their team insisted on having a specific hospital room number, which reasonably led me to believe the flowers would be delivered directly to the patient. What was not communicated is that they do not deliver to patient rooms at all, only to a front desk or nurses station.

The florist initially claimed the flowers were delivered and taken to the room by staff. This was not true. The patient never received them and was eventually discharged. The flowers were left behind at the hospital and never reached the intended recipient.

While they did issue a refund, they made no effort to correct the situation in a meaningful way. There was no attempt to retrieve the flowers, no attempt to deliver a replacement to the patient’s home, and no ownership of the misinformation provided during the ordering process. Once the refund was processed, they essentially washed their hands of the situation.

I also received a generic apology email stating they would “share this with operations” and “strive to improve,” but no real accountability or customer care was shown. For something as sensitive as hospital flower delivery, clear communication and follow-through matter. This company failed on both.

I would not recommend Flowers by Nora, especially for hospital or time-sensitive deliveries.

Very disappointed. I sent my employee flowers. They were NOTHING like what was ordered on the website. By far the worst flower arrangement I've ever seen.

Buyer beware!! I ordered an $80 arrangement and what was delivered looked like a $20 grocery bouquet. When I complained, “Geraldine” advised it was “close enough.” Their crappy product is surpassed only by their crappy customer service.

Not a local florist - completely misleading marketing. I ordered 2 days in advance of my mom's birthday and at 3pm she still didn't receive her flowers. When I called they said they should arrive by 8pm and don't guarantee deliveries. What is the point of sending someone flowers on their birthday when they arrive when their bday is basically over? Also charged $27 in random fees, etc. This place is a scam.

I give them a zero! I ordered same day and they told me late that day that they could not delivery until the next day. The worst part was the succulents and the container were very small, which was totally different than the image online. They also put the succulents in a wine bottle made into the container without telling me, my friend is allergic to wine :(