Gapsparknride Reviews 

Very good and efficient way to drop off…

What an awful service. Never again.

After so many 1 star reviews, suddenly 4 × 5 stars reviews popped up.all with in 1 gour.

Definitely fake reviews by friends or staff members.

It’s easy to come and go. Would definitely going to use again.

Very good service definitely recommend them
Very polite and lovely workers

I had a very positive experience with the company, the minibus driver picked me up and dropped me off in a timely manner. He was very courteous and the overall experience was satisfactory

Very pleased with the service highly recommended

Vehicle damaged and appalling customer service

I would strongly advise against using GAPS Park N Ride at Gatwick.

We discovered significant damage to the front of our vehicle the morning after collecting it. Despite repeatedly contacting the company by phone and email, we have received no satisfactory response, and my partner’s number now appears to have been blocked.

Their terms state that damage must be reported immediately and that customers need photographs taken before dropping off their vehicles. This is particularly concerning when cars are returned in such tightly packed spaces that inspecting them properly is difficult.

Having since seen numerous reviews reporting similar experiences, we are extremely concerned.

We have now submitted a formal complaint and are prepared to escalate the matter to Trading Standards.

Extremely disappointing and unacceptable customer service.

My car was caked in mud and dirt when I picked it up

If no star option, that’s the choice I’d choose. It’s cheap so of course you get a cheap and nasty service. Don’t use these they have zero customer service. You are treated like cattle. Your cars will be damaged or stolen from. The parking facilities are more useful for farm animals and tractors. Place is unkept dirty and area is full of uneven and potholes. Transfer vehicles are dirty and in poor condition, and drive too fast and on pick up the guy we had couldn’t even speak in a strong way to read out number plates, he didn’t care just a young boy no training in customer liaison. Total confusion on all waiting with no clear information on what vehicle your in. Honestly they are terrible at the parking buisness and they don’t care horrible experience.

If I could give no stars or even minus stars I would.
Dropped car off before week away - had to wait around d 15 - 20 minutes to begin journey to airport- not so bad but mini bus brakes ground and screeched the entire way -very unnerving.
Real issues on return trip. Have to telephone when at luggage pick up which we did and was told to go to ground floor but stop 7.
There we waited in the cold for 25 minutes- no car .
Called again - first went to voicemail on second attempt told mini bus would be 10 minutes- After a further 20 minutes waiting was told when we called bus was coming a staff member hung up - after an hour waiting having called a few times and being spoke. To by the rudest, ignorant man the mini bus finally showed .
We go it and found two other couples who had just been collected from north terminus having the same experience and said there were many other people they were with who had also the same sorry tale to tell.
In a nutshell please use a decent company - this bunch of liars and grifters are an absolute joke - spend your money elsewhere.

Terrible company, terrible service. Be prepared to fight for a seat on the shuttle, as these unprofessional people can't properly organize the process of handing over your car and getting you to the airport. Dirty, foul-smelling vans. Wait times exceed 30 minutes. Companies like this shouldn't exist.

Car covered in thick dust both wing mirrors damaged. Should’ve left after meeting the rude staff when we arrived and had to wait 30 mins for a shuttle mini van to departures then on arrival waited over 50 mins to return to the car given back in a terrible state!!!! No response from so-called management. DO NOT USE!!!

Where to begin!! AVOID at all costs!

The signposting for the car park is completely hidden by shady looking tyre adverts! Not a great first impression, we book the car in the gentlemen were well… point blank rude, however one nice young man did advise to call when we landed and state we were not collect luggage and they would set straight off (this is important on the return). We waited 10-15 minuets for the “transfer” if that is what you can call a mucky 8 seater mini van/taxi type vehicle. The driver on the way to Gatwick airport was told multiple times we were all getting off at the north terminal! Not just by myself but other holiday makers. We get to the drop off point and happy to get out!

On return I did as advised above, I ended up trying to get through to them 5x on the first got, when they finally answered, and dictate to me to call them back when outside the airport as I wouldn’t get to the pick up point on time! Now I’m tired and p***ed! After my husband tried multiple times to contact them and myself another 5x, totalling around 20 calls collectively. They finally answered and a man who can only be described as point blank rude, after being told again multiple times which terminal, decided to end the call by shouting “BUS STOP 6” down the phone at me! Thank you phone down. So with a tried husband and 15 yr old we trudged to bus stop 6….

..where we waited an extra 45mins for our mucky, filthy 8 seater mini van, whilst others in front of us waited longer!! When a “transfer van” did arrive, again we got in, my husband got in the front with the driver, who was quite obviously ill, sniffing and coughing all the way back! My whole family are now also ill!! and it was time to pick the car up, we got the keys 4:30am (we landed/first call was made 3:10am!) anyway we find our car (freelander) parked extremely close to a car in front and car behind, not only that but under the trees, it is a good job my husband is a good driver and I didn’t leave the car sparkling clean, but to bring home half a tree is taking the p**s!

If you have made it this far in the review please run, do not use this company!!! It might cost a bit more, but trust me it is worth it. There is no customer care or service here

AVOIDDDDDDD.

returned to our car on 25/09/2026. my step dads car was scratched all the way from the boot to the front of the car down one side. when this was reported to the staff upon collection, they honestly couldn’t of cared less. he has emailed them with a complaint, however, they have yet to even acknowledge this and judging from previous reviews, I wouldn’t be surprised if we don’t hear back at all.

awful company. awful treatment of people’s cars. no accountability or concern. please avoid this company at all costs.

BEWARE!! This is not the official Gatwick Airport Parking. Do not leave your car with this company.
We dropped our car off, handed the keys in and after a 20min wait were driven to the terminal in a mini bus. Even though the mini bus was filthy inside and out, we were at the terminal in a reasonable time.

When we returned a week later it was late evening, around 11pm that I called after picking up our luggage.
We waited at the bus stop for more that 40mins before the mini bus arrived and when it did there was not enough room, so 2 people had to wait for the next bus. Fortunately, not us. At the pick-up place the parking area was in complete darkness and when we found the car it was blocked in. So we had to go back to reception and get 2 cars move.

Next morning I went to clean the car, as It was covered in bird poo, when I noticed the passenger side front wing was badly damaged, pushed in and sill dented.

I called the contact number and explained what I had found and they gave me their email address for details and photos and said that they would pass it to their insurance company. Since then I have Had no response.

Also my car was parked some miles away from where I left it jugging from the fuel used and probably parked in a field, from the muddy tyres bird poo.

AVOID AT ALL COSTS
The worst airport parking I have ever experienced and I knew I had chosen badly as soon as I arrived and saw the place. The only good thing was that we got transferred to the airport straight away.... and there the positives end! The transport vehicle was a dodgy mini bus. The problems really began when we arrived back at Gatwick. Couldn't get through on either of the numbers provided for ages. Finally got through and was told we would get picked up shortly. Waited and waited and waited. Couldn't get through on phone again to check where they were. When the dodgy mini bus arrived, there were no apologies. When we got back to the parking, I and several other customers complained about the wait, to be told very rudely that 'I dispatched the drivers, not my fault if they don't arrive on time'. Definitely would not recommend.

When we drove into where you leave your car to be taken away wherever they actually park the cars there was almost fisticuffs happening between some customers. The reason was not enough shuttle vans, not buses, and already long queue to get to the airport. We only just made it to our flight after almost 45 minutes wait. Upon returning it took 30 minutes wait to be picked up into one of those cramped vans. The state of the car was awful and one jet wash couldn’t clean the dirt, leaves and stains from tree sap I guess.

1 of the worst moves ive made was trusting these ignorant men with our property. One of the best moves ive made was recording our conversations and filing a police report.

A damaged alloy
54 miles driven in our car
And a destroyed deceased pet momentum.

I implore you all to trust these bad reviews and stay clear. And if you have had a bad experience, contact trading standards. People like this need to be closed down. You are ridiculous.

Do not entrust your vehicle to this service. I left my car in their custody while travelling abroad, expecting a standard vehicle handling service. What I returned to raised immediate concerns regarding how customer vehicles are accessed and operated.

The Incidents Discovered Upon Handover:

Dashcam Disconnected: The dashcam had been unplugged/disconnected prior to return.

Rear Seat Belts Fastened: The rear seat belts were left buckled in, despite being left unfastened when handed over.

Interior Items Moved: Decorative items hanging from the rear-view mirror were clearly altered from their original position.

Video Evidence Retained: Crucially, I have video and audio recordings from before the dashcam was unplugged showing the vehicle being driven, including the voice of the person operating it.

Mechanical Steering Issue: I noted a change in the wheel alignment and steering upon driving away, which will now require an independent mechanical inspection.

Contemporaneous Reporting:
I did not wait to report this. Before leaving the premises, I immediately raised these issues with the reception/handover staff. The employee inspected the vehicle and took formal photographs of the disconnected dashcam, the fastened rear seat belts, and the moved interior items.

Management Silence & Lack of Accountability:
I formally emailed management requesting an immediate investigation, an explanation of the movements, access logs, staff/key-control records, and confirmation that all CCTV, vehicle-location data, and photographs taken by staff were preserved.

Despite providing booking reference, vehicle details, and video evidence, there has been complete radio silence. Requests for senior management specifically Greta and Rahul to address this serious lapse have gone entirely ignored. The email addresses was provided by the receptionist.

Conclusion:
Leaving a car with this service means risking unauthorised vehicle use, tampered equipment, potential mechanical wear, and an management team that goes completely missing when held accountable. Given the evidence, I will escalate the matter to trading standards. Avoid at all costs.

I parked my vehicle on Copthorne Road, Copthorne (RH10 3PD) from 31 July to 8 August 2026 while I was away on holiday.

When I returned to my vehicle on 8 August, I discovered that it had been dented/damaged while I was away. I have photographic evidence of the damage and a witness who can provide relevant information regarding the circumstances surrounding the incident.

I immediately reported the matter to the manager and asked for details of the company responsible for the car park and the relevant insurance arrangements so that I could pursue the matter properly. Rather than being provided with those details, I was simply given an email address and told to contact them.

I subsequently sent a detailed email requesting:

The identity and contact details of the car park operator;
The relevant insurer and policy details;
Details of how to submit a claim;
Confirmation that CCTV and other relevant records had been preserved.

I specifically explained that CCTV and other evidence could be time-sensitive and asked for a response within seven days.

I have received no meaningful response.

This is particularly disappointing because I am not simply making a vague complaint. There is actual damage to my vehicle, photographic evidence and a witness, and I have made a reasonable attempt to establish who is responsible and how the matter can be dealt with through the appropriate insurance process.

At this point, the lack of communication is extremely frustrating. I would have expected a responsible operator to at least acknowledge the complaint, identify the appropriate party and explain the claims procedure.

I am posting this review because repeated attempts to obtain a response have so far been unsuccessful. I remain willing to resolve the matter amicably and through the appropriate insurance process, but that requires someone to actually engage with the complaint.

I would strongly encourage the operator to contact me and provide the requested information rather than simply allowing the matter to go unanswered.