Gapsparknride Reviews 

Diabolical service, uncontactable on arrival from holiday, a complete disregard of customer service. A tinpot company would never use again!

Would put 0 if I could absolutely horrible behaviour from staff and such a terrible service. To start we had to drive to Gatewick and never even got a transfer to the airport. Then on arrival home we waited over a hour with multiple calls to the company to pick us up they were rude and hung up multiple times. To make matters even worse the driver was in the phone the entire journey back to the cars and was immensely speeding down country lanes, I have car sick and did say comments which was ignored due to the drivers arrogance of being on the phone.

Highly recommend to anyone to NEVER use this company again gatewick need to have a awakening if this is a company they want their airport name against

DO NOT USE GATWICK PARK & RIDE!

£102.40 for a horrible experience. I am extremely disappointed with the service I received from Gatwick Park & Ride and feel compelled to share my experience, as there were serious issues with both customer service and safety.

On Saturday 12th September, when we arrived to use the service, we were informed that there were no vans operating to transport customers to the airport. Instead, we were instructed to drive to the Long Stay car park at the terminal, where we had to meet a member of staff and hand over our car keys. This was not what we had expected when booking a park-and-ride service.

Unfortunately, the problems continued when we returned on Saturday 19th September.

As instructed by the company’s own policy, I called to request collection from the airport. I was told that the driver would arrive within 30 minutes. Thirty minutes passed, then 40, then 50, with no sign of anyone. I called the company six times before finally getting through on my seventh attempt. I was told, rather abruptly, “I said 30 minutes. Driver on way,” before the phone was simply hung up.

Professional customer service clearly wasn’t a priority at this point.

We were eventually collected approximately one hour after making the initial call.

Things then became even more concerning. While driving back to the car park, the driver was travelling at approximately 70 mph in a 50 mph speed limit. That is 20 mph over the posted limit and completely unacceptable, particularly when transporting customers. I have recently undergone spinal fusion surgery, and the speed and manner of driving caused me genuine concern for my safety and wellbeing. Speed limits exist for a reason, and I should not have to worry about whether the driver transporting me is going to follow them.

When we eventually arrived back at the centre, I asked for my car keys. Rather than handing them to me appropriately, the driver chucked the keys at me.

I then went outside expecting to find my car ready for collection, only to discover that it wasn’t even ready.

So, after already waiting approximately an hour beyond the promised collection time, I was then forced to wait a further 30 minutes for my car to actually be made available.

What should have been a straightforward airport parking service turned into an extremely frustrating experience involving poor communication, unacceptable customer service, unnecessary delays and, most importantly, a serious concern regarding the safety of the driving.

I am genuinely baffled as to how a company providing an airport parking service can consider this an acceptable standard of customer care. From the lack of transport on arrival, to the hour-long wait on our return, to the manner in which the driver spoke to me and handled my keys, and finally the speeding and additional wait for my vehicle, almost every stage of the experience was handled poorly.

I would strongly recommend that the company reviews its procedures, staff conduct and driver safety standards, because based on my experience, I certainly will not be using Gatwick Park & Ride again.

Absolutely appalling service. I would never use this company again, and I strongly urge others to avoid them.

We were told the wait for collection would be 15–30 minutes. After waiting around 40 minutes, the driver finally arrived, took our registration details and allowed us to get into the vehicle.

Then another couple arrived AFTER us, and unbelievably, we were ordered to get back out of the vehicle so they could be taken instead. We had been waiting longer, were already seated in the vehicle, and there was absolutely no justification for prioritising customers who had arrived after us. It was rude, unfair and completely infuriating.

We were then left waiting for another 25 minutes for the next collection — meaning what should have been a maximum 30-minute wait turned into over an hour of pointless, avoidable waiting.

When we called to complain and find out what was happening, they actually hung up on us. No apology. No explanation. No accountability. Not even the slightest concern about how appallingly customers were being treated.

After travelling, the last thing anyone needs is to be left standing around for over an hour while other customers are prioritised despite arriving later. The sheer incompetence and disregard were unbelievable.

Completely unacceptable customer service from start to finish. Disorganised, rude, dismissive and utterly frustrating. I would strongly recommend using another airport parking provider unless you want your journey to end with unnecessary delays, unfair treatment and a company that cannot even be bothered to answer a complaint properly.

I honestly cannot recommend Gatwick Airport Parking after our experience. From start to finish, the service was completely unacceptable.

On the way to the airport, the transfer vans took so long that we ended up having to pay £23 for an Uber to Gatwick because we were concerned about missing our flight. We were not the only ones having issues — another couple we spoke to had to pay for an Uber an hour back home after their holiday because their car battery was dead when they returned.

Unfortunately, things got even worse when we arrived back at 2:40am.

We had pre-warned the company that we were arriving, yet when we got there, my boyfriend was simply told to find his own car. No assistance whatsoever. I was left standing outside reception in the rain, where, to make matters even worse, a rat ran across the road.

My boyfriend eventually found the car, only to discover that another vehicle was blocking it in. He then had to move things himself and wait around at 2:40am for other cars to be moved. This is despite us informing them in advance that we were coming to collect the car.

The attitude of the staff was honestly shocking. While we were there, we heard multiple customers calling with complaints, and once the calls ended, staff were openly telling customers to “f off.” Completely unprofessional and appalling behaviour.

Another customer was also complaining that the mileage on their car had increased drastically while it was supposedly in the company’s care, and the response appeared to be absolutely no concern whatsoever.

And then there was the condition of my boyfriend’s car when he finally found it. This is how it was returned to him — covered in dirt and looking like it had been driven and left somewhere completely unsuitable.

For a service where you’re trusting a company with your car while you’re away, the lack of care, communication, organisation and basic customer service is unacceptable.

We paid for a service that should have made returning from holiday straightforward. Instead, we were left standing in the rain at nearly 3am, having to locate and retrieve the car ourselves, with absolutely no help.

I would strongly recommend thinking twice before leaving your car with this company.

Also forgot to add a guy smacked his head on reception as it was dark. His head was swollen and bleeding and they couldn’t give less of a f if they tried. Please avoid I will never return

0 STARS IF I COULD.

I genuinely wish I had read these reviews before using this company. Your car is NOT safe with these people.

Throughout my entire holiday, my car app repeatedly showed that my car was unlocked, door was open and windows were down and completely unsecure. I contacted the company at least 20 times with photo evidence - repeatedly warning them that the battery level was becoming critical because the car was essentially being left on/unsecured.

Despite my repeated warnings and urgent pleas to secure the vehicle, the issue was not properly addressed. They subsequently had to jump-start my car several times and caused a fault light to come onto my dashboard.

Even more concerning, they have factory-reset my car and wiped my personal information/settings, despite having no authority from me to do so. To make matters worse, my airbag warning light has now come on. I have no idea what they have been doing to my car whilst I’ve been away.

I am therefore extremely concerned about the condition and safety of my vehicle after it was in their care.

The response from staff throughout this was incredibly frustrating. I was met with rude, dismissive and completely nonsensical explanations, including being told that the problem with my BRAND NEW battery was apparently due to the weather.

This completely ignored the fact that I had repeatedly informed them that the door was open, the car was unlocked and a window was open for the duration of my holiday.

I was repeatedly ignored and reassured with messages along the lines of “everything’s fine”, only to eventually be told: “your battery is flat” — despite the fact that I had warned them about the battery repeatedly beforehand.

I am absolutely FUMING. This is not a minor inconvenience. I entrusted these people with my car and repeatedly raised concerns about its security and condition, only for those concerns to seemingly be ignored.

I have now contacted the company to lodge a formal complaint. I also asked for the name and contact details of a manager and was refused this information, which is extremely concerning.

I have retained WhatsApp correspondence, screenshots and other evidence documenting what happened and can provide this if required. I am also currently considering further legal intervention given the seriousness of the issues and the way this matter has been handled.

Someone needs to take accountability for this.

Based on my experience, I would strongly urge anyone considering using this company to read the reviews carefully and think twice before handing over their vehicle.

A very prompt reliable service from polite and helpful staff, this seems to be a smaller company that appreciates the customer and wants on going business, I’ve used them on 5 occasions now and my vehicle is always parked safely and secured.
On my last visit my tire was flat I knew this would happen (slow puncture) they quickly inflated it for me with a power pack, it was no trouble for them even tho it was peek time and they was very busy.

A 5 star service from this company every time, 100% recommend.

Darren mooney

Questionable operator. Too quick to ring me back making sure i had paid, website link in confirmation e mail didn't work, telephone number just clicks off or goes to VM - loads of wrong vibes. (I think this will be a future disputed charge)
And their image presents themselves as an official Gatwick (on) airport operator - they aren't.
Be careful.

Absolutely terrible! We drove into what looked like a piece of scrubland. It was chaotic but it got us to the airport. The pick up in the return was just ridiculous. They only have small minivans, so not enough to pick up every one waiting. We waited for about 45 minutes. Then we got to the car park and a survey guy handed me the keys and said, it’s somewhere over there!! It was, but it was blocked in by another car!!! Honestly, it was THE WORST parking experience EVER!!!! DO NOT USE!!

AVOID AT ALL COSTS!

Based on our experience, I would never use GAPS ParknRide again and could not recommend entrusting a vehicle to them.

Read the reviews carefully before booking.

Would I use them again? Absolutely not.

I can't emphasise this enough- if you are considering parking at Gatwick avoid this outfit. From drop off to collection it is problematic. Their 'facility' is a shed down a dirt road miles from the airport. No security or cameras as with the reputable firms. The shuttle to the airport is an old 8 seater van driven by maniacs. Outbound the driver was texting on his phone on the motorway until I asked him to focus on driving as my kids were in the van. Inbound they were clearly short staffed and short of shuttle vans so collection was bedlam. He also drove like a maniac back to the collection shed - luggage flying back and forth in the back as he swerved in and out of traffic. Overall just a complete shambles and certainly no guarantee that your car is parked securely whilst you are away. I am baffled that comparison websites could even offer this company as an alternative to proper secure, vetted compounds which hardly cost any more. Unless price is the only consideration, use a proper provider. Rather than cowboys.

Excellent service from start to finish! My flights were cancelled, so I had to change my plans several times and leave the car for longer than expected. The team were extremely understanding and gave me a very fair price for the additional parking. They answered the phone quickly, were always helpful, and the airport transfers were prompt and easy. They made a stressful situation much easier for me. I would definitely use them again — highly recommended!

EXTREMELY NEGATIVE REVIEW FOR GAPS PARK & RIDE
Booking Reference: CPD‑19‑644727

Title: The Worst Parking Experience I Have Ever Had – Avoid This Company Completely

I am writing this review after the single worst experience I have ever had with any parking service. GAPS Park & Ride has shown a complete lack of professionalism, honesty, and responsibility.

When I arrived back at the airport, their shuttle left us waiting for approximately 45 minutes — and this is not an exaggeration. No updates, no apology, nothing. When I tried calling them, the staff were extremely rude, dismissive, and unhelpful. At one point, they even switched off their phone, leaving customers stranded with no way to contact them.

When I finally collected my car, I discovered clear damage that occurred while the vehicle was in their care. I have video evidence and photographic proof showing the condition before and after. It has now been three weeks, and despite sending two emails and making two phone calls, I have received no acknowledgement, no investigation update, and absolutely no communication from the company.

Their behaviour strongly suggests they are avoiding responsibility and have no intention of compensating me for the damage. A company that refuses to respond to a formal complaint for weeks cannot be trusted with anyone’s vehicle.

GAPS Park & Ride has demonstrated:
• Unacceptable delays
• Rude and unprofessional staff
• Phone lines being switched off
• Damage to my vehicle
• Zero accountability
• Zero communication
• Zero customer care

I strongly advise everyone to avoid this company entirely. They have caused me significant stress, wasted time, and financial loss. I will be escalating this matter to Trading Standards, my bank, and the relevant regulatory bodies.

This is, without question, the worst parking service I have ever encountered.

Terrible experience, avoid this parking. Not professional, rude, long wait. AVOID AVOID AVOID

**AVOID THIS COMPANY** They made us miss out flight as they made me and my pregnant wife wait for over 30 minutes at 3:30am for their 'shuttle service' which ended up being a crappy 8 seater mini bus. We are £400 out of pocket as we had to get a train from Gatwick to Stanstead and book more flights. I have been trying to speak to them about reimbursement, but they keep avoiding me and have so far given me 3 different emails to send my complaint to. THEY NEED CLOSING DOWN!!!!!

Friendly service, quick to answer the phone, but let down by long transit times. No queuing system for passengers waiting for transit, so quite chaotic getting to terminal and on the way back our driver went to the wrong terminal and had to be rebooked. A little organisation with drivers knowing the car reg numbers of their allotted passengers would largely fix the issues.

Very provisional people safe and secure parking on time pick up from the airport when you arrive and cheap price I will definitely use them again when ever I am flying from Gatwick airport

PLEASE DO NOT USE. Horrid service. Unprofessional. They scratched my car badly and never replied to emails from my insurers regarding the liability.

Their website is also not functional and the emails to the Manager - David Williams were never answered.

I had a booking with gaps parking Gatwick on Sunday morning early,
I firstly left my car there clean when I returned the car was covered
in tree sap and bird shit , the dust I expect not everything else .
Also I phoned for pick up and was told there in 20 to 30 mins 2 vans
turned up after 20 mins to pick up 20 people so we had to wait even
longer I’m not impressed at all and have never been treated like
this ever . Payment Status Complete Reservation Details Booking
Reference D4P-2976 Departure Date/Time 2026-08-15 / 09:30 Arrival
Date/Time 2026-08-23 / 02:00 Departure Flight# EZY8741 Arrival Flight
# EZY8742 Departure Terminal North Terminal Arrival Terminal North
Terminal Airport Gatwick Company GAPS Park n Ride Vehicle Details Make
MG Model ZS Hybrid Colour Black Registration No HY26 WJA Personal
Paid Amount Payment Gateway Transaction Status
£71.84 Stripe Complete Total Amount £71.84 This experience was the
worst I’ve ever experienced , I would like a response please

Very good, would use again