Gapsparknride Reviews 

They used my car and damaged the front bumper . Gatwick car park
Absolutely shit hole

Smooth process to check car in and out. Drivers are quick to get you to the airport too!

First of all, at drop off I had 20-30 people waiting for the shuttle minibus anxiously. The waiting time there was 40 minutes for me, which meant if I'm not early, I would have missed the flight. The shuttle bus had not been arranged for the required demand and both ways I had people having to sit on each others lap for the ride. Upon return I had to wait 40 minutes for the shuttle bus again at Gatwick, where again, someone had their relative on their lap due to lack of seats. I called twice and I was picked up from bus stop 7 late. My car was disgusting dirty when I picked it up and when I approached reception to collect my keys, the staff member pointed at the wall to say, first I need to fill out this survey and give them a good feedback. Unlucky him, I wasn't gonna give one if wasn't for this comment. Now I have to take and wash my car because all of my vipers are covered in dry mud for some reason. I know they were the cheapest, but next time I'll just invest more to get decent service

Filthy waiting room, unclear staff, god knows where they park the cars: ours came back covered in orange juice and filthy. Cowboys. Pay a bit more for peace of mind.

Quick an easy drop off
Not far from the airport
Spacious

Great affordable service, arrive early for best experience

No complaints, Moaawiz was nice and helpful with moving our luggages thank you much appreciated will use again

Just avoid. Take a cab instead. The whole experience is like turning up at Del Boys car lot. Ropey, unpredictable service. 2 maybe three 8 seater vans that don’t take more than 6 with luggage. Lie about timings and just a horrible experience - just try one of the bigger ones. It’s not worth it.

Shuttle service drivers are amazing. Staff is very friendly . Highly recommended

DO NOT USE THESE GUYS, YOUR CAR WILL BE DAMAGED. The company is a complete scam. They damage cars whilst you're away on holiday and/or use the cars for personal use. My car tracker saw my car driven to Crawley whilst I was away. Car handed back with large dents and bumper hanging off. No CCTV, cannot get hold of anyone for insurance details. Phone numbers don't work. CONTACT TRADING STANDARDS ASAP, AS THEY HAVE AN OPEN CASE AGAINST THESE FRAUDS. DO NOT USE THIS FIRM.

DO NOT USE THIS COMPANY.
Totally disorganised and terrible service. Waited 90 minutes to be picked up after we returned at 2am today along with many other angry families, only to find they had left my brand new car with a window open under a tree for 10 days, returned to find it totally filthy inside and out, I will now have to get it valeted today at my own expense. Not happy.

Update - now the filth has been washed off I've realised they've knocked the rear wheel arch too. Don't go anywhere near this lot, spend the extra few ££ and use APH or Purple instead.

Appalling service. Speeding drivers, wait for almost an hour for pickup, smelly drivers. Asked my 9 child to sit on my lap as not enough space. They don't have enough vans. Terrible customer service. Very dirty premises and vans. Zero respect for guests and vehicles

Don't use this Company!
We booked for a weeks holiday. We had trouble contacting them 30 minutes before arrival on the telephone numbers provided. We then had to wait about 30 minutes for our shuttle to the airport.
Coming home we arrived at Gatwick 11pm as expected. We tried to contact GAPS as the directions stated on 2 numbers which were coming up as 'failed calls'. Repeatedly we tried with no luck so had to pay £32 for an Uber to take us to the location. Our car was eventually found. I have tried to contact the company today to ask for a refund of the UBER costs but again no contact being made with the telephone numbers given or the email given to me last night.
Apalling Company

This was a very dodgy service. When we came to leave the car, there was no one at the reception desk, and all the keys of the cars were there unprotected. After waiting for 10 minutes, a guy came, was impolite and dropped us off at the terminal. The car park was very dirty, unorganised, and more like a dump than a car park. On return, we had to call many times and wait for around 40 minutes at 4am to be picked up. When the driver came, he said my car was not on the list, even though it was. After insisting to check again, he found it and let us in. No hello, no sorry, no helping with the luggage. The seatbelts in the van did not work. My car was filthy, and my leather steering wheel was ruined - I had to pay for reparation afterwards.
It was an absolutely disgraceful experience, and I would certainly advise staying away from this service.

Absolutely terrible. The car park itself is in terrible state of repair. The pickup and drop off is done in a small ford transit minibus.
They only have 1 minibus and you are waiting 45 minutes to get picked up.
The phone number they give you doesn’t connect the first 10 times, I’m not sure if that’s because they are on the phone or because they cancel your call, either way it’s very concerning.

When you do finally get through to them on the phone they are very hard to understand because their English is very poor.

If you are in any doubt, call the pickup number before you book, you will see for yourself.

AVOID, AVOID, AVOID!!! DO NOT USE THIS COMPANY FOR YOUR GATWICK PARKING. If I could give zero or even negative stars, believe me, I would!
On arriving, the place appeared very unprofessional and I didn't feel one bit comfortable to be leaving my car there. The transfer to the airport was in a cramped, dirty and smelly minibus. The driver was texting / using his mobile phone for half of the journey. Luggage was literally thrown out onto the ground on arrival at the airport.
However, the worst part of the experience was on our return back to the UK when we were waiting nearly an hour for a pick up. When the minibus finally arrived the driver told us that we had not been there when the first bus arrived 10 minutes earlier... we had been there 45 minutes at this point! When we raised the issue with the driver and asked why we had been lied to, the lies continued and at one point, he blocked us from putting our luggage in the back. When we finally got our luggage on board, we were squeezed into the front seats alongside the driver (who smelt really badly!) and were given no time at all to fasten our seat belts before he sped off.
When we got back to the parking facility, my vehicle was nowhere to be seen, even though they had an hours notice that we were on our way. I went into the "office"... just a hut type of building, and spoke with the guy advising him of our long wait time and the absence of my vehicle for collection. I was handed my keys and directed to a car park round the back and in the dark, and had to wait for another car to be moved to be able to access my own. When I got back to the "office", I was faced with the most uncomfortable situation with my son being shouted at by 3 or 4 members of their staff. Apparently, after I had left to collect my car, one of the employees, a Mr Daver Patel had called me a b-i-t-c-h for making a complaint. My son overheard this name calling and when he confronted Daver Patel, Mr Patel put down the tray that he was holding and said to my son "Touch me and see what happens"
This behaviour is absolutely appalling! Alongside the behaviour issue, my vehicle was absolutely filthy, looking as though it had been parked on a building site for 6 months. I have tried to find an email address for Mr Muhammed Mashood Saqib (Director of the company), but have been given the generic email address which apparently never gets answered. Disgusting employee behaviour, awful company... Please, everyone, do yourself a massive favour and AVOID LIKE THE PLAGUE!!! You'll thank yourself later... you get what you pay for!

I would strongly advise avoiding GAPS Park & Ride. Our experience was extremely frustrating from start to finish.

After paying for the parking, we received virtually no information other than a receipt. I tried contacting the company by email, but the email bounced back, and the telephone number provided didn’t work. I then went to the address listed on their website, only to discover that it was around 1.5 hours away from Gatwick and clearly not the correct location.

After eventually finding the correct address online, we arrived at what can only be described as a very unwelcoming, run-down compound. We handed over the car keys and were given a printed ticket stating that, after collecting our baggage, we needed to call them to arrange collection.

After collecting our baggage, we tried calling both telephone numbers provided on the ticket. Neither number worked for either myself or my partner. With no way of contacting GAPS, we had no choice but to pay £28 for a 12-minute taxi journey back to the compound.

When we arrived, we were then told that we were in the wrong and that drivers are supposedly instructed to tell customers to wait at a bus stop. This completely contradicted the written instructions on the ticket they had given us.

The whole experience was unnecessarily stressful and poorly organised. The lack of communication, incorrect information, non-working phone numbers and contradictory instructions were unacceptable. The staff were also completely unhelpful when we eventually managed to get back to the compound.

For a service where you are trusting a company with your car and paying for a supposedly straightforward airport parking service, I expected far better.

1 star is more than I would give based on this experience.

Avoid this company. Booked GAPS Park & Ride Gatwick through Compare Parking Deals for five nights in July. What follows is documented, not guesswork.

I came back to two 2cm chips in the side of my Range Rover and my dashcam unplugged. The footage captured before it was disconnected shows a member of their staff driving my car down a narrow gravel track into their compound at speed. My vehicle tracker logged 30mph on that stretch. I only wish I could attach the clip, because the driving has to be seen to be believed. The chips are exactly what you'd expect from stones thrown up at that speed on that surface.

He then unplugged my dashcam. Whatever the explanation for that is, I can't think of an innocent one.

I've since been given several different email addresses by them. Some bounced. The rest went unanswered. Multiple texts, no reply. I gave them a full month to put it right and heard nothing at all.

This is a company that will drive your car like they hate it, disconnect the thing recording them doing it, and then simply stop replying to you. Park somewhere else.

Do not use this company!!!
We had to wait 35 minutes to be picked up yesterday (family of 5). My youngest had to sit on my lap both times because they were picking up more people from South Terminal. Upon collecting our car, the middle row of seats were down and the child seat had been removed and put in the back on my other son’s car seat. The car was filthy inside as well as outside! I asked the guy why the car seats were down and he couldn’t answer me, saying he didn’t know and was sorry. He told me to email in which I have done but obviously I have had no reply. Today we have a flat battery so they are clearly doing something dodgy. Using our cars to transport building site material as my husband said! Based on the other reviews, I think this answers our question.
Wish I had seen the other reviews before booking because the comparison website I used to book had good reviews. Always worth doing further research!

Absolutely shocking! Unlike all the other offsite providers they don’t operate a proper shuttle bus. They seem to have a couple of minibuses that only have 8 seats that they deploy when you call them. But obviously availability depends on how busy they are. On returning from my recent trip I waited 45 minutes for the minibus and there were 12 of us waiting so 4 people missed out. I can only imagine how much longer they had to wait. Also be aware they seem to park the car on a building site. It came back filthy. Had to pay for a valet the day after o returned so the cheap parking option really wasn’t worth it! Avoid at all costs.