I've had a missing package from Gracedecors. Tracking says it was delivered to my PO Box, and apparently someone there put it in the wrong box because I never got it. It seems the person who got m... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
excellent worry free customer service. The agent Rachel appear to sincerely concern in finding a positive outcome and did. Thank you so much Rachel
Bedrijf heeft geantwoord
Ordered ornament kits at the end of August. It is now October 17th and I still don't have them. When I emailed i requested a refund and they said sorry already shipped so no refund. It's infuriating a... Toon meer
Bedrijf heeft geantwoord
Well my diamond painting i ordered was on back order due to so many others ordered it. But blossom stayed in touch answered all my emails with in 24 hours. So i would for sure order again from your co... Toon meer
Bedrijf heeft geantwoord
3,6
Gemiddeld
216 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Big SCAM
Big SCAM. Ordered product and paid. Never received it and notified them and no response.
27 juni 2025
Review zonder uitnodiging
Antwoord van Gracedecors
Dear Marian ,
We deeply understand your concern about your order's progress and sincerely apologize for the inconvenience this may have caused.
We have verified that your order has been successfully delivered. It's possible that due to system issues, you may not have received a response from us. To provide you with more detailed order information and follow-up, please contact us via the following means:
📩 olivia@clientcare2025.com
Please provide your order number or relevant information, and our customer service specialists will assist you as soon as possible.
Thank you for your patience and understanding. We will continue to optimize our service processes and look forward to providing you with a better experience.
Best regards
Olivia
Stay away!
Absolute garbage product. Very tiny t shirt, not cotton. The print is not done well. No customer service. Nothing like the picture.
11 juni 2025
Review zonder uitnodiging
Antwoord van Gracedecors
Dear Customer, Hello:
Thank you very much for sharing your shopping experience on Trustpilot. We are deeply sorry for your disappointment in product size, material, printing effect and after-sales service. We sincerely apologize to you and take every question you raise very seriously.
We are always committed to providing every customer with products that meet expectations and meticulous and thoughtful services. Regarding your feedback, we would like to learn more details so that we can properly handle the relevant issues for you. You can contact us at any time through any of the following emails:
📩 Customer Service Email: gracedecors@customerservice2025.com
📩 Customer Service Director Email: Leah@customerservice2025.com
We will have someone contact you and do our best to provide you with a satisfactory solution. Thank you for giving us the opportunity to improve and look forward to the opportunity to bring you a better service experience.
I wish you a happy life!
—— Customer Service Director Leah
Cheap products that look nothing like…
Cheap products that look nothing like what is advertised. Delivery was extremely slow. I ordered well before Christmas only to get the order AFTER Christmas. Communication is the WORST. They pretend to be in the US but they are actually from hina and communicate in Chinese! Do not waste your time os money!
6 december 2024
Review zonder uitnodiging
Antwoord van Gracedecors
Dear customer, hello:
Thank you very much for leaving feedback on Trustpilot. We sincerely apologize for the product, logistics and communication problems you encountered during this shopping process. It is not our intention to bring you an unpleasant experience.
We attach great importance to the voice of every customer and continue to improve product quality and service experience. Regarding the delivery delays, product and publicity discrepancies, and poor communication you mentioned, we will immediately transfer them to the relevant team for internal review and proper handling.
If you wish, we sincerely invite you to contact us through any of the following emails so that we can provide you with support and solutions faster and more accurately:
📩 Customer Service Email: gracedecors@customerservice2025.com
📩 Customer Service Director Email: Leah@customerservice2025.com
We promise to handle your problems seriously with a rigorous and responsible attitude. Thank you for your feedback and understanding, and look forward to bringing you better follow-up services.
I wish you a happy life!
—— Customer Service Director Leah
ordered quilled Christmas ornaments, received photographs instead
Update 6/24/2025: this company continues to scrape rock bottom in terms of customer service, on top of their shoddy products! They persist in giving me a run-around. DO NOT SPEND YOUR MONEY ON GRACE DECORS!!!
I ordered 2 sets of quilled Christmas ornaments. What I just received is 2 sets of ornaments with photographed images of quilled ornaments. They look cheap as hell!
24 februari 2025
Review zonder uitnodiging
Antwoord van Gracedecors
Dear customer, hello:
Thank you for leaving valuable feedback on the Trustpilot platform. We are deeply sorry that the product you received did not meet your expectations, and we understand your disappointment.
We attach great importance to the shopping experience of every customer and take the product quality issues you mentioned seriously. We will immediately forward your feedback to the relevant department for verification, and continue to optimize product presentation and quality management to avoid similar situations from happening again.
To further assist you in solving the problem, you can contact our customer service team or customer service director at any time through any of the following emails, and we will provide you with follow-up proper handling:
📩 Customer Service Email: gracedecors@customerservice2025.com
📩 Customer Service Director Email: Leah@customerservice2025.com
We sincerely hope to have the opportunity to improve this experience for you, and thank you again for your supervision and understanding.
Wish you all the best!
—— Customer Service Director Leah
DO NOT ORDER FROM THIS COMPANY
If it were possible, I would give a 0 stars. I wish I had read the reviews before I ordered. They say my item was delivered by USPS. USPS says the address and tracking do not match their records.
22 januari 2025
Review zonder uitnodiging
Antwoord van Gracedecors
Dear customer, hello:
Thank you very much for your message on the Trustpilot platform. We deeply apologize for the problems you encountered with the logistics information and fully understand your troubles and dissatisfaction.
Regarding the situation you mentioned that "the courier company's records do not match the tracking information we provided", we attach great importance to it and will immediately investigate. We promise to assist you in finding out the situation and ensure that you get the services and rights you deserve.
In order to assist you in dealing with related issues more efficiently, please contact us through any of the following emails. Our customer service team and customer service director will provide you with timely and patient support:
📩 Customer service email: gracedecors@customerservice2025.com
📩 Customer service director email: Leah@customerservice2025.com
We sincerely hope to have the opportunity to properly resolve this issue for you, and thank you again for your valuable feedback and understanding.
I wish you a happy life!
—— Customer Service Director Leah
Just like everyone here I placed an…
Just like everyone here I placed an order for a gift that never arrived. It’s showing delivered and it definitely WAS NOT. They’re doing everything they can to keep from refunding the order.
As of today, I’m being told I have to prove it was not delivered to me.
Pretty sure the person working for this company has friends who work at PayPal because in the middle of the night they refused my claim, even with an email from usps showing it was not delivered to my address.
18 december 2024
Review zonder uitnodiging
Antwoord van Gracedecors
Dear customer,
Thank you very much for your feedback on Trustpilot. We deeply regret your shopping experience and sincerely apologize for the problems you encountered during the order delivery and after-sales process.
We attach great importance to the situation that your package "has been delivered but not actually received". Please rest assured that we will never shirk our responsibilities and are always committed to providing every customer with a fair and responsible approach. If you have received relevant instructions from USPS, you are also welcome to forward it to the following email address, and we will immediately arrange for someone to check and further assist:
Customer service email: gracedecors@customerservice2025.com
Customer service director email: Leah@customerservice2025.com
We fully understand your dissatisfaction and disappointment with the order not being delivered and the complaint process, and we also ask you to give us a chance to properly handle the problem for you. Thank you for your understanding and patience.
Wish you all the best.
—— Customer Service Director Leah
Item did Not Arrive
Item did Not Arrive, after a Slow Delivery. All they Answer, IF they answer, is Their Tracking says Delivered. USPS says their Tracking doesn't match My Address, likely Mis-Addressed, Accidentally or Purposefully.
Response: All Information from USPS was Sent to Gracedecors. Keeps Repeating same Answers, everything to Keep from Refunds. No Item, No Refund, No Trust. Credit Card responded Immediately in MY Favor.
Note: December Order, 1/20 Trustpilot, 6/23 Reply
20 januari 2025
Review zonder uitnodiging
Antwoord van Gracedecors
Dear customer,
Thank you very much for your feedback on Trustpilot about your shopping experience. We deeply regret that the package has not been delivered and the suspected address does not match, and we sincerely apologize for the trouble you have encountered.
Please rest assured that we attach great importance to the orders and experiences of every customer. We will immediately verify and investigate the situation that the logistics records you reported do not match the actual address. If it is convenient for you, you can also send the relevant instructions or screenshots from USPS to the following email address, and we will follow up for you as soon as possible:
Customer Service Email: gracedecors@customerservice2025.com
Customer Service Director Email: Leah@customerservice2025.com
We are always committed to providing sincere and responsible service. Sincerely thank you for your understanding and patience, and look forward to the opportunity to properly solve this problem for you.
I wish you a happy life!
—— Customer Service Director Leah
Well I am going to make sure I do my…
Well I am going to make sure I do my research next time I order from some website that I think is legit because Grace decor really did a number on me I ordered three of the light/bluetooth beanies on Dec 2 and then contacted them a few weeks later asking where they were and all they could tell me was we have had delays due to overwhelming orders so for me to be patient and then I waited until after Christmas and contacted them again didn’t hear anything from them and so I was like ok I will give it another week well long story short my tracking was saying it finally made it to US Los Angeles (January 17th) well i waited it’s now January 22 and they told me that my order was delivered lol what a joke I live in Texas and my order was delivered to New York please I beg you don’t order from this company and save your money. #lies #scams
2 december 2024
Review zonder uitnodiging
Antwoord van Gracedecors
Dear customer,
Thank you for taking the time to share your shopping experience on Trustpilot. We deeply apologize for the delays and logistics information anomalies you encountered in this order, and we fully understand the trouble and disappointment you have encountered due to not receiving the package on time.
We have noticed that the logistics tracking information you mentioned shows that the delivery location does not match your delivery address. We attach great importance to this and are willing to assist you in conducting a detailed investigation immediately. Please rest assured that we promise to handle every customer's order and feedback seriously.
If it is convenient for you, please feel free to contact us at any time through any of the following email addresses, and we will have a dedicated person to follow up:
Customer Service Email: gracedecors@customerservice2025.com
Customer Service Director Email: Leah@customerservice2025.com
We sincerely hope to have the opportunity to compensate you for this unpleasant experience. Thank you for your understanding and tolerance, and we also look forward to providing you with more satisfactory services in the future.
Wish you all the best!
—— Customer Service Director Leah
I ordered some frying pad lid/spoon…
I ordered some frying pad lid/spoon holders on Jan. 2 2025, and got them on Jan. 15'th. A little slow shipping time, But as someone else pointed out, The tracking showed the package to be in L.A. for a few days. I attributed that to the fires, Perhaps it was not.
Still, Overall not that bad for shipping from China. AND the product was just as described/shown in the video.
2 januari 2025
Review zonder uitnodiging
Antwoord van Gracedecors
Dear customer,
Thank you for sharing your shopping experience on the Trustpilot platform and for your affirmation of the quality of our products. We are very happy that you are satisfied with the pot lid/spoon holder you received, and thank you for your patience and understanding of the logistics time.
We also realize that the delay in the logistics process in Los Angeles has caused you some trouble, and your tolerance and understanding have encouraged us. We will continue to optimize logistics efficiency and strive to provide every customer with a more timely and smooth delivery experience.
If you have any questions about the use of the product or need any subsequent assistance, please feel free to contact us at the following emails:
Customer service email: gracedecors@customerservice2025.com
Customer service director email: Leah@customerservice2025.com
We always value the voice of every customer and look forward to providing you with more high-quality services and products in the future.
I wish you a happy life and all the best!
—— Customer Service Director Leah
Waiting for 4 weeks
Waiting for 4 weeks. Ordered in December. Still waiting for it in January. According to tracking the shipment has been sitting in LA for over 2 weeks. Customer Service response: Be patient.
11 januari 2025
Review zonder uitnodiging
Antwoord van Gracedecors
Dear Customer:
Thank you very much for sharing your valuable feedback on the Trustpilot platform. We sincerely apologize for the delay in the transportation of this order. We understand the inconvenience that may be caused by the long wait, and we sincerely apologize to you.
Regarding the issue of the package staying in Los Angeles for too long, we have contacted the relevant logistics party for verification and urging as soon as possible. Due to the peak of international logistics at the end of the year and the pressure of port customs clearance, some orders are indeed delayed in processing. We are deeply sorry and are actively following up, and strive to arrange proper delivery for you as soon as possible.
We attach great importance to your feedback and sincerely invite you to contact us further through any of the following emails. We will provide you with more specific logistics information or alternative solutions:
Customer Service Email: gracedecors@customerservice2025.com
Customer Service Director Email: Leah@customerservice2025.com
Thank you for your understanding and patience. We are always committed to improving the quality of our service and look forward to bringing you a better shopping experience.
I wish you all the best!
—— Customer Service Director Leah
Gracedecors, Flairgifts, Charmhuts...all the same Fake companies
I ordered 10 ornaments the beginning of December. The Post Office has it marked as delivered Dec 24, but the package was nowhere to be found. I contacted Gracedecors customer service and have been disappointed...multiple emails (11) and redundant requests from their customer service for me to check with the neighbors, the post office and the police. The ornaments are not here. I requested a refund. They offered a 10% discount on my next order...the same discount you receive for your first purchase. I also receive emails from Flairgifts and Charmhuts offering the exact same worded offers. I have unsubscribed and continue to receive their offers. Be careful.
3 januari 2025
Review zonder uitnodiging
Antwoord van Gracedecors
Dear Customer:
Thank you for sharing your valuable feedback on the Trustpilot platform. We are deeply sorry that you did not receive your order and did not get a satisfactory solution after contacting customer service several times. Regarding the situation where the package was marked as delivered by the post office but could not be properly found, we understand your trouble and sincerely apologize for it.
We usually recommend that customers check with their neighbors and the post office to do our best to help customers confirm the whereabouts of the package to avoid inconvenience caused by misdelivery or other reasons. We attach great importance to your refund request, and the relevant team will continue to follow up to find the best solution.
Regarding the marketing emails received, we will also check them in time to avoid causing you unnecessary trouble.
If you have any further questions or needs, please feel free to contact us at the following email addresses, and we will do our best to provide you with professional and timely assistance:
Customer Service Email: gracedecors@customerservice2025.com
Customer Service Director Email: Leah@customerservice2025.com
Thank you for your understanding and support, and look forward to bringing you a better service experience in the future.
I wish you a happy life!
—— Customer Service Director Leah
Same as the rest
Same as the rest. I'm waiting over 30 days for shipping. Customer service is telling me to be more patient. Even thou I was told 7-10 days to shipping. Definitely Scammed don't order direct from them. Update more lying. Product never shipped as said. Plus they refused to refund me. I had to make a bank fraud claim to get my refund. Bank had other issues with vendor apparently as well.
7 januari 2025
Review zonder uitnodiging
Antwoord van Gracedecors
Dear Customer:
Thank you for sharing your feedback on the Trustpilot platform. We are deeply sorry that you have to wait longer than expected. Due to the recent surge in order volume and complex logistics, the delivery time of some orders has been extended. We sincerely understand and apologize for this.
We attach great importance to your feelings and problems, and are actively coordinating to improve delivery speed and service quality as soon as possible. If you have any questions or need further assistance, please feel free to contact us at the following email addresses, and we will serve you wholeheartedly:
Customer Service Email: gracedecors@customerservice2025.com
Customer Service Director Email: Leah@customerservice2025.com
Thank you for your patience and understanding, and look forward to providing you with a better shopping experience.
Wish you a happy life!
—— Customer Service Director Leah
Poor website operation and worse customer support
I tried to order a door ornament and the choices came as a line of choices. I scrolled to the one I wanted and when I placed the order it reverted to the first choice. Poor communications with customer support, took several days to answer an email concern. Avoid at all costs
8 december 2024
Review zonder uitnodiging
Antwoord van Gracedecors
Dear Customer:
Thank you for sharing your valuable feedback on the Trustpilot platform. We apologize for the problems you encountered in selecting products and the delay in customer service response during the ordering process. Your feedback is of great significance to our improvement of product page design and customer service efficiency.
We attach great importance to your experience and have fed back the relevant issues to the technical and customer service teams, striving to optimize and provide a smoother shopping experience as soon as possible. If you need further assistance, please feel free to contact us at the following email addresses, and we will serve you wholeheartedly:
Customer Service Email: gracedecors@customerservice2025.com
Customer Service Director Email: Leah@customerservice2025.com
Thank you for your understanding and support, and look forward to continuing to serve you.
Wish you a happy life!
—— Customer Service Director Leah
Really not worth the hassle. PayPal always!!!
Well I ordered in beginning of December. They wouldn’t give me any tracking info until I got PayPal involved. I just checked it is just reaching California today from the shipping info. Just bad customer service. When I emailed and said it’s pointless now as it’s over a week after Xmas they told me to save it for next Christmas. Really?
11 december 2024
Review zonder uitnodiging
Antwoord van Gracedecors
Dear Customer:
Hello! Thank you for taking the time to give us feedback on your shopping experience. We apologize for the trouble you encountered in order logistics tracking and customer service communication. Failure to provide effective logistics information and attentive service support in a timely manner obviously does not meet the service standards that our company should have.
The customer service response method you mentioned (such as the suggestion to "keep it for next year") should not appear, which is not in line with our commitment to customer care. Your feedback has been reviewed by Leah, the customer service director, and we will immediately thoroughly investigate the omissions in the service process and conduct intensive training for the relevant team to ensure that such situations do not occur again.
We understand the disappointment of late holiday gifts and value every suggestion you make. If you are willing to communicate further, please feel free to contact us through the following channels:
Customer service team exclusive email: gracedecors@customerservice2025.com
Customer service director Leah direct email: Leah@customerservice2025.com
Your experience is our motivation for improvement. Thank you for giving us the opportunity to correct our service.
I wish you all the best!
—— Customer Service Director Leah
Poor quality door topper
We ordered a door topper. When it arrived, paint was seeping through the packaging getting on everything. When that dried, it was chipping off the door topper and cracked all over. There was also tape on two sections of it, which couldn't be removed. The quality was overall terrible, and we will not order again.
LOL over 6 months for a response. No. And the consistency in complaints from everyone on service and quality.
28 december 2024
Review zonder uitnodiging
Antwoord van Gracedecors
Dear Customer:
Hello! Thank you for taking the time to give us feedback on this shopping experience. We are deeply sorry to learn that the door decoration you received had such serious problems in packaging, paint and tape treatment - this is obviously far from the quality standards you deserve, and it does not meet our requirements for our own products.
We have urgently transferred the problems you described, such as paint leakage, cracking and peeling, and residual tape, to the quality inspection team for special inspection. GraceDecors always regards product integrity as its core commitment. The details of your feedback will directly promote our comprehensive review of production processes and packaging standards to avoid similar problems from happening again.
We understand that this experience has seriously damaged your trust in the brand. If you are willing to explain the situation further, please feel free to contact us through the following channels and we will give priority to you:
Customer Service Email: gracedecors@customerservice2025.com
Direct Email of Customer Service Director Leah: Leah@customerservice2025.com
Your opinions are an important driving force for our continuous optimization. Once again, we sincerely apologize for the disappointing experience brought to you, and thank you for prompting us to reflect and improve.
Wishing you good health and happiness!
—— Customer Service Director Leah
Total scam.
These guys are terrible. I ordered a beanie with lights at the beginning of December, here it is January 2nd and they still can’t tell me where my package is. I received emails from customer service someone named Daisy but they’re bullshit because she still can’t tell me where my package is. Gracedecor is a total scam.
1 december 2024
Review zonder uitnodiging
Antwoord van Gracedecors
Dear Customer:
Hello! We deeply understand your concerns and disappointments about the logistics status of your order, especially during this festive season, the entire GraceDecors team sincerely apologizes to you for not receiving the goods on time. We have urgently checked the specific communication process between you and customer service specialist Daisy. Regardless of whether the root cause of the problem lies in the logistics tracking system or the information synchronization mechanism, we promise that management will intervene directly within 24 hours.
We regard your criticism of the service process as an important signal for improvement. If you are convenient to provide more details, please contact us through the following exclusive channels:
Priority email: gracedecors@customerservice2025.com
Direct channel for customer service director Leah: Leah@customerservice2025.com
We will immediately check the entire process of the order and provide you with written feedback on the progress within 48 hours. Thank you for prompting us to deeply examine the service loopholes. This incident will become a key node for the team's service upgrade.
Sincerely apologize
—— Customer Service Director Leah
Cheap Items. No Response w/Refund Request
The ornaments I ordered look NOTHING like advertised. They are cheap pictures glued to plastic/resin disks. I requested a return and refund three times and never got a response. I disputed the charge on my credit card.
1 januari 2025
Review zonder uitnodiging
Antwoord van Gracedecors
Dear Customer:
Hello! Thank you very much for sharing your shopping experience on Trustpilot.
We are deeply sorry to learn that the jewelry you received was seriously inconsistent with the description and your return and refund request was not responded to in a timely manner. This is by no means the service quality we expect to provide, and your feedback has attracted our high attention.
We value the trust of every customer and deeply apologize for your unpleasant experience. In order to solve your problem as quickly and properly as possible, we sincerely invite you to contact us directly through the following methods:
Customer Service Email: gracedecors@customerservice2025.com
Customer Service Director Email: Leah@customerservice2025.com
We have specially marked this situation, and the relevant team will give priority to your email and follow up with your request. Your satisfaction is very important to us, and we look forward to the opportunity to make up for this shortcoming.
Thank you again for your valuable feedback.
—— Customer Service Director Leah
This company is a scam
This company is a scam! DO NOT order from them. They have a fake website. (I researched before ordering) I ordered the beanies for Christmas gifts and they never arrived—no email communication, no response from the company.
30 december 2024
Review zonder uitnodiging
Antwoord van Gracedecors
Dear Customer:
Hello! We take your feedback on Trustpilot very seriously and are deeply concerned and sorry for your extremely unpleasant shopping experience.
We are not expecting to receive the Christmas gift (knitted hat) you ordered and we have not responded to your attempts to contact us. We sincerely apologize for your disappointment and dissatisfaction and the trouble it has caused. Your feedback has been immediately marked as the highest priority and submitted to management.
We solemnly promise to thoroughly verify the situation you described (including the website problem you mentioned). In order to resolve your issue and find out the cause as quickly and directly as possible, we recommend that you contact us through the following channels:
Customer Service Email: gracedecors@customerservice2025.com
Customer Service Director Email: Leah@customerservice2025.com (prioritize your case)
Once we receive your email, we will intervene directly, prioritize your case, and provide you with a clear solution. Your trust is of utmost importance and we are eager to have the opportunity to correct this serious service failure.
Thank you for taking the time to provide your feedback, which helps us improve.
—— Customer Service Director Leah
I am not one to complain
I am not one to complain; however, I must say that this experience has been less than acceptable. I ordered the ornaments 20 days ahead of Christmas with the promise that they would be here by the 24th. I had no correspondence until I asked your company for an update. I did not know at any time of ordering that these were coming from Hong Kong. Should I have known that, I would not have ordered understanding that there COULD be a delay in shipping; nonetheless, I was reassured it I would receive my order by Christmas. I am a business person and I understand logistics. To then tell me that I should have a backup plan is an unacceptable answer.
When I requested more information about the estimated time of delivery I was only given a tracking number which told me nothing more than what I already knew with days in between any updates. Lastly, I finally did receive my order 24 days AFTER my order and past Christmas festivities of giving. When I opened the package and looked at each ornament, I found that one of the ornaments is scratched, with a deep scratch that is more than noticeable no matter how I try to conceal it. The package was not damaged in any way, AND, it is in the middle of the ornament. These were gifts, which again are late, and now damaged.
Again, I am beyond disappointed from start to finish.
28 december 2024
Review zonder uitnodiging
Antwoord van Gracedecors
Dear Customer:
Hello! Thank you very much for taking the time to share your detailed and valuable feedback on Trustpilot. We take your entire shopping experience very seriously and would like to express our sincerest apologies for the great disappointment and inconvenience it has caused you.
We are deeply saddened to learn that your order has experienced significant delays, insufficient communication information, and the final product you received was defective. This is completely inconsistent with the service standards we are committed to providing, especially as you, as a business person, understand logistics. We are deeply sorry for the serious impact on your holiday gift giving plan;
We attach great importance to every problem you encounter from ordering to delivery. In order to investigate the specific reasons for the delays and defects, review the shortcomings of the communication process, and seek a proper solution for you, we sincerely invite you to contact us directly through the following high-level channels:
Customer Service Email: gracedecors@customerservice2025.com
Customer Service Director Email: Leah@customerservice2025.com
Upon receiving your email, we will immediately initiate a special investigation, and the management will personally supervise the process. We understand that it is difficult to make up for your loss and disappointment with words alone, but we sincerely hope to have the opportunity to correct these mistakes with practical actions and regain your trust.
Once again, we apologize for this unsatisfactory experience from beginning to end, and thank you for helping us find the problem in such a clear way.
—— Customer Service Director Leah
Product purchased was not what was depicted in photos
Purchased what I thought were quilled paper Christmas ornaments. Ornaments were actually a plastic picture of a quilled image. Very cheap looking and plastic was scratched in multiple places.
Delivery took 14 days and packaging was standard quality.
Very disappointed in product. Will not purchase from this company ever again.
26 december 2024
Review zonder uitnodiging
Antwoord van Gracedecors
Dear Customer:
Hello! Thank you for sharing your feedback on Trustpilot. We are deeply concerned about this.
We are deeply saddened to learn that the Christmas decorations you received were far from your expectations in terms of material and appearance. We deeply understand and apologize for the deep disappointment this has caused you.
Your satisfaction is our top priority, and this experience was far from that. We attach great importance to your detailed description of product quality, which provides us with key improvement directions. In order to better understand the situation and explore possible solutions, we sincerely invite you to communicate with us directly through the following channels:
Customer Service Director Email: Leah@customerservice2025.com
Customer Service Email: gracedecors@customerservice2025.com
We value the opinions of each customer, and your feedback has been specially marked and submitted to management. We are eager to have the opportunity to hear your feelings in more detail and do our best to make up for this unpleasant experience.
Once again, we apologize for not providing a product that meets your expectations.
—— Customer Service Director Leah
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