I've had a missing package from Gracedecors. Tracking says it was delivered to my PO Box, and apparently someone there put it in the wrong box because I never got it. It seems the person who got m... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
excellent worry free customer service. The agent Rachel appear to sincerely concern in finding a positive outcome and did. Thank you so much Rachel
Bedrijf heeft geantwoord
Ordered ornament kits at the end of August. It is now October 17th and I still don't have them. When I emailed i requested a refund and they said sorry already shipped so no refund. It's infuriating a... Toon meer
Bedrijf heeft geantwoord
Well my diamond painting i ordered was on back order due to so many others ordered it. But blossom stayed in touch answered all my emails with in 24 hours. So i would for sure order again from your co... Toon meer
Bedrijf heeft geantwoord
3,6
Gemiddeld
216 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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I ordered a decanter from them August…
I ordered a decanter from them August 8th after seeing an add on Facebook. It finally arrived September 9th not a huge deal. I was confused when the delivery notification said it was in my mailbox since our mailbox is quite small. However it was in fact in the mail box. The product advertised showed the decanter next to a standard bottle of whiskey, it might hold 1/3 of the bottle… maybe. It is cute, and very unique but not very functional and not what I expected for the price. This is what would expect when ordering from SHEIN but at least SHEIN reflects the quality/size with the prices.
9 september 2025
Review zonder uitnodiging
Antwoord van Gracedecors
Dear Dominique,
We take the issue you mentioned regarding the product not matching the product description very seriously and sincerely apologize.
To better assist you with this matter, we sincerely invite you to contact our customer service team, who will prioritize your issue:
Customer Service Email: olivia@clientcare2025.com
Your feedback is invaluable to us in improving our products and services. We take responsibility and will continue to optimize to prevent similar issues from occurring again.
We look forward to resolving this matter for you.
Best regards
Olivia
Horror Kitties
I had my doubts after reading the reviews, after I purchased of course. It took over 30 days to receive my horror kitties ( I'm in the US) . They ship from Hong Kong, not in the US. Once they arrived I opened the package and they looked great. Pleasantly surprised. I had a few interactions with "Daisy" she was helpful in canceling a duplicate order.
8 september 2025
Review zonder uitnodiging
Antwoord van Gracedecors
Dear Customer,
Thank you very much for your high regard for Daisy and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Daisy, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Ordered two items from Grace Decor on…
Ordered two items from Grace Decor on July 05-25, one of those two items arrived after 35 days of waiting today is 9/3/25 two more days will make it 60 days and yet the second item still has not showed up.
I would never, never ever give this company any kind of a good review. what ever you do stay away from this site.
3 september 2025
Review zonder uitnodiging
Antwoord van Gracedecors
Dear Ray,
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: olivia@clientcare2025.com
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
The item took 5 weeks to get here
The item took 5 weeks to get here. It is a flat metal stamped image of what they advertise. Nowhere close to the product online.
1 september 2025
Review zonder uitnodiging
Antwoord van Gracedecors
Dear Julie,
We sincerely apologize that our product did not meet your expectations and we sincerely apologize for the inconvenience.
We take your feedback very seriously and sincerely invite you to contact us with your order number.
Contact email: olivia@clientcare2025.com
We will promptly verify and properly address your concerns to ensure your rights are not harmed.
Thank you again for your feedback and look forward to hearing from you so we can follow up and resolve the issue.
Best regards
Olivia
Worth the wait Even though there was an issue with…
Even though there was an issue with production, I received my order quickly. I love the challenge coins!
22 augustus 2025
Review zonder uitnodiging
Antwoord van Gracedecors
Dear Customer,
Thank you sincerely for your high evaluation of our delivery speed and logistics service.
Your praise is the greatest encouragement for our team to continuously optimize our logistics processes and enhance service efficiency.
📦 We will continue to maintain and improve our delivery speed and logistics service quality to ensure a superior shopping experience for you and more customers.
Thank you again for your support and trust. I wish you a happy life!
Best regards
Olivia
I bought the witches bell it was flat
I bought the witches bell. It was clearly not flat. It took about 6 weeks to get I tried canceling but they asked me to be patient.
I received a flat witch printed on metal, no dimensions. When asked to return they want to give partial refund or credit on other items. I will never buy from them and yes Luna is their stock name.
22 augustus 2025
Review zonder uitnodiging
Antwoord van Gracedecors
Dear Natalie,
We sincerely apologize that our product did not meet your expectations and we sincerely apologize for the inconvenience.
We take your feedback very seriously and sincerely invite you to contact us with your order number.
Contact email: olivia@clientcare2025.com
We will promptly verify and properly address your concerns to ensure your rights are not harmed.
Thank you again for your feedback and look forward to hearing from you so we can follow up and resolve the issue.
Best regards
Olivia
Not at all happy with my experience…
Not at all happy with my experience with this foreign company. (Apparently based in Hong Kong)
Ordered a special Seahawk Whisky decanter which initial ad stated a 3-5 day delivery. (Nearly 2 weeks later, nothing received or even shipped??)
Contacted their customer care department several times, over several days.
Repeatedly provided them with order number and all i got were automated responses which continued to ask for my order number. (Seems they have an automatic cutoff limit to emails sent to/answered by their customer care department???
No answer as to shipment of my item!
12 augustus 2025
Review zonder uitnodiging
Antwoord van Gracedecors
Dear customer,
Thank you very much for your feedback.
We have recently thoroughly reviewed our customer service system records and are currently optimizing our processes to ensure that every customer's needs are addressed promptly and appropriately.
To expedite your response, please contact us directly via the following email address, and we will prioritize your response:
Customer Service Email: olivia@clientcare2025.com
We sincerely hope to regain your trust and understanding, and thank you for giving us the opportunity to improve our service.
Best regards
Olivia
This sh!tttt website is scam
This sh!tttt website is scam. Never never buy anything from this web. They advertised item as 3D and i received 2D. Whats a scam!!!!
22 augustus 2025
Review zonder uitnodiging
Antwoord van Gracedecors
Dear Vinh,
We sincerely apologize that our product did not meet your expectations and we sincerely apologize for the inconvenience.
We take your feedback very seriously and sincerely invite you to contact us with your order number.
Contact email: olivia@clientcare2025.com
We will promptly verify and properly address your concerns to ensure your rights are not harmed.
Thank you again for your feedback and look forward to hearing from you so we can follow up and resolve the issue.
Best regards
Olivia
Buyer BEWARE!!!
Buyer BEWARE!!!! This site is a FRAUD! What you see on the site is NOT what you will receive and the site will NOT refund. A figurine was purchased from this site as it depicted a molded figure with depth. However, what you will receive is a flat cut out of what is shown. THIS SITE IS A SCAM!
20 augustus 2025
Review zonder uitnodiging
Antwoord van Gracedecors
Dear Ronin
We sincerely apologize that our product did not meet your expectations and we sincerely apologize for the inconvenience.
We take your feedback very seriously and sincerely invite you to contact us with your order number.
Contact email: olivia@clientcare2025.com
We will promptly verify and properly address your concerns to ensure your rights are not harmed.
Thank you again for your feedback and look forward to hearing from you so we can follow up and resolve the issue.
Best regards
Olivia
I ordered a figurine
I ordered a figurine. After about a month I didn’t hear anything about it shipping so I reached out. They replied with an AI written email less than 1 minute later, which screams scam. I asked for a refund 6 times and they refused. They kept trying to give me fake coupons. Once I filed a complaint with PayPal, they magically had a tracking number for me and told me now they can’t refund it because they already shipped it. They said if I don’t sign for the package, it’ll get lost. I’m never home during the day because I work for a living instead of scamming people online. So now it’ll definitely never arrive, if it even shipped. This business is a scam. Don’t waste your time or money
18 augustus 2025
Review zonder uitnodiging
Antwoord van Gracedecors
Dear Jaci,
We sincerely apologize that this purchase did not meet your expectations.
We have taken note of your feedback regarding shipping delays and customer service issues and are working to optimize our shipping process and customer service response times to improve service quality.
If you would like further information or assistance with your order, please feel free to contact us at olivia@clientcare2025.com. We will follow up with you as soon as possible.
Thank you for your understanding and feedback.
Best regards
Olivia
Do NOT Trust this Company!!
I placed an order and followed the tracking. Once it said it was in the US I waited for a new tracking from whomever would deliver. I never received one and then the original tracking said it was delivered 8/08/2025. I was home and received other packages that day but not my order from them. I sent an email letting them know and asked who the company was so I could reach out. This began a string of run around emails and then never answered any of my questions. I was told to look around, check with neighbors, them offered a "coupon" for the issue so I could order something else. Asked multiple times for who was to deliver the package. They told me they researched and it was delivered, must have been stolen. This place is a joke. I'm out $50 and still no idea what happened to the package. I have cameras and accounts with USPS, UPS, & FedEx that tell me when to expect a package. DO NOT TRUST THIS COMPANY!! I'm still asking for the delivering company and requesting a refund. Daily. I'll continue to email and leave reviews until this is settled. I hate companies that take advantage and scam people.
8 augustus 2025
Review zonder uitnodiging
Antwoord van Gracedecors
Dear JadatU,
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: olivia@clientcare2025.com
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
Getting the product was slow but I was patient
Getting the product was slow but I was fine with that, I wanted it. When I hadn't heard anything by the 3rd week I sent an email and "Luna replied the next day saying it was out of stock but it would be in soon and if I didn't want to wait, she'd issue a refund, I choose to wait.
When the product was in stock I got an email saying it was shipping and a tracking number. Luna did a great job keeping me up on what was going on 5***** for her. BTW, I really like my bourbon bottle
1 augustus 2025
Review zonder uitnodiging
Antwoord van Gracedecors
Dear Customer,
Thank you very much for your high regard for Luna and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Luna, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Ordered a cap August 4 2025 paid extra…
Ordered a cap August 4 2025 paid extra for expedited shipping! Here it is August 13 ! No notice no cap! I want my $50.00 back ASAP!! Be talking to a lawyer if it’s not resolved soon!!
4 augustus 2025
Review zonder uitnodiging
Antwoord van Gracedecors
Dear Customer,
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: olivia@clientcare2025.com
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
cheaply made produck
I ordered item july 7 needed for gift on august 4. i received it august 9. looks nothing like picture. cheap crappy made so bad in mailing it came in a plastic bag, no box no screws to put it up. simply a scam or poorly run businss. customer service was fine. i feel i need a partial refund. not worth the $55.00i spent.
9 augustus 2025
Review zonder uitnodiging
Antwoord van Gracedecors
Dear Kathy,
We are deeply sorry to hear that your shopping experience did not meet your expectations. We sincerely apologize for this.
We always prioritize product quality and customer satisfaction. I will forward your valuable feedback to the relevant team for further improvement.
If you still need assistance, please feel free to contact us at olivia@clientcare2025.com. We are committed to providing further support and solutions.
Thank you for your feedback and we look forward to providing you with a better experience in the future.
Best regards
Olivia
This company is a scam
This company is a scam. They never delivered the product that I purchased and kept sending me an invalid tracking number.
6 juli 2025
Review zonder uitnodiging
Antwoord van Gracedecors
Dear
Jennifer,
We sincerely apologize for the extended period of inactivity in your tracking information. We understand the anxiety and inconvenience this may cause, and we take your order status very seriously.
Due to the multiple carriers involved in cross-border shipping, there may be a brief information lag during package transfer or customs clearance. Please be assured that we have initiated internal follow-up procedures to assist you in contacting the shipping company to verify your package's current status.
If it is convenient for you, please contact us via the email address below, and we will prioritize your response.
Customer Service Email: olivia@clientcare2025.com
We promise to continue tracking your package until it is delivered. We hope you will appreciate our dedication and commitment.
Wish you all the best!
Best regards
Olivia
Daisy was so very helpful
Daisy was so very helpful. She got right back to me with any questions I had. I would recommend talking to her anytime.
1 augustus 2025
Review zonder uitnodiging
Antwoord van Gracedecors
Dear Pamela,
Thank you very much for your high regard for Daisy and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Daisy, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Customer service was great! Daisy was so friendly and helpful! Would definitely order from them again!
Customer service was great!
1 augustus 2025
Review zonder uitnodiging
Antwoord van Gracedecors
Dear Jake, hello!
Thank you very much for your high regard for Daisy and our customer service team! We are committed to providing meticulous and attentive service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Daisy, and we believe it will be a great inspiration to our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
I love the cat strikers they are well…
I love the cat strikers they are well made and happy with them. I had an issue with not receiving my order and it was taken care of immediately!
31 juli 2025
Review zonder uitnodiging
Antwoord van Gracedecors
Dear Lynda ,
Thank you for sharing your shopping experience. We understand the anxiety you felt while waiting, and we sincerely appreciate the opportunity to communicate and correct your situation.
We are always committed to providing timely and transparent service, and we proactively follow up and properly address any issues that arise. We are pleased to see that you are satisfied with our response.
If you have any further questions or require assistance, please feel free to contact us via email:
📩 olivia@clientcare2025.com
We look forward to providing you with a more secure and smooth shopping experience.
Best regards
Olivia
Customer service is great
My experience with Daisy was great. I had an issue with my order taking a long time to to get to me and I had lost the confirmation email. Daisy got right on the issue and solved the problem in one day. I will be using Gracedecors again.
28 juli 2025
Review zonder uitnodiging
Antwoord van Gracedecors
Dear Lori, hello!
Thank you very much for your high regard for Daisy and our customer service team! We are committed to providing meticulous and attentive service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Daisy, and we believe it will be a great inspiration to our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
I placed order have not heard back on…
I placed order have not heard back on it try looking up phone number for them can not find one I also emailed them and it says it wasn't delivered they already charged me for it and I can not get a response
16 juli 2025
Review zonder uitnodiging
Antwoord van Gracedecors
Dear Joyce,
We understand your concern about your order's progress and sincerely apologize for the inconvenience.
We've verified that your order is currently in transit. Due to a delay in shipping information, you may not be able to obtain the latest updates. To provide you with more detailed order information and follow-up, please contact us via the following methods:
📩 olivia@clientcare2025.com
Please provide your order number or relevant information. Our customer service specialists will promptly confirm the status of your package and ensure it arrives safely.
Thank you for your patience and understanding. We will continue to optimize our service processes and look forward to providing you with a better experience.
Best regards
Olivia
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