I've had a missing package from Gracedecors. Tracking says it was delivered to my PO Box, and apparently someone there put it in the wrong box because I never got it. It seems the person who got m... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
excellent worry free customer service. The agent Rachel appear to sincerely concern in finding a positive outcome and did. Thank you so much Rachel
Bedrijf heeft geantwoord
Ordered ornament kits at the end of August. It is now October 17th and I still don't have them. When I emailed i requested a refund and they said sorry already shipped so no refund. It's infuriating a... Toon meer
Bedrijf heeft geantwoord
Well my diamond painting i ordered was on back order due to so many others ordered it. But blossom stayed in touch answered all my emails with in 24 hours. So i would for sure order again from your co... Toon meer
Bedrijf heeft geantwoord
3,6
Gemiddeld
215 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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5 Star Review for Charlotte
Charlotte consistently provided outstanding customer service. She responded quickly to all of my questions and kept me informed about the delivery status of my purchase every step of the way.
She is truly a five-star employee. Her warm, welcoming, and accommodating personality made the entire experience refreshing and enjoyable. It was clear that she genuinely cared about making my purchase experience a great one.
I truly appreciated my interaction with Charlotte—she is simply the best!
10 april 2026
Review zonder uitnodiging
Antwoord van Gracedecors
Dear Rick
Hello! We are delighted to hear that you are satisfied with our customer service team's service attitude and appreciate our friendly and enthusiastic communication.
💬 Your recognition is the best encouragement for our team and will motivate us to continuously improve our service level to ensure every customer has a pleasant and secure shopping experience.
Thank you again for your trust and recognition. I wish you a happy life!
Best regards
Olivia
Cancelling my order
I wanted to cancel my order. Charlotte was very helpful. She gave me a few different ways I could go, but said that if I wanted to cancel, I certainly could. I said I still wanted to cancel. I checked my credit card and my refund is there already. Thank you!
20 april 2026
Review zonder uitnodiging
Antwoord van Gracedecors
Dear NANCY
Thank you very much for your positive feedback on our refund process.
We always adhere to efficient and transparent refund procedures to ensure every customer enjoys smooth and convenient after-sales service. Knowing that you are satisfied with the refund process is the highest recognition of our service.
💼 We will continue to optimize our refund and after-sales processes to ensure peace of mind for you and all our customers.
Thank you again for your support and trust, and wish you a happy life!
Best regards
Olivia
Problem Solved
I had a problem with my order, the seller offered a more than fair solution. My questions and concerns were all answered in a timely manner, with very clear communication skills.
16 april 2026
Review zonder uitnodiging
Antwoord van Gracedecors
Dear michael
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Seahawks whiskey bottle
We have been Seahawks ticket holders since the early 90's and this bottle is one of the few things we don't have. Purchased for my husband's birthday and it's perfect! Will be ordering from this company again
7 april 2026
Review zonder uitnodiging
Antwoord van Gracedecors
Dear Kelly
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
The service was "perfect " sure
The service was "perfect " sure ! Sunny , hy is super person , always helping 120 % the best one , hy dith everything super
6 april 2026
Review zonder uitnodiging
Antwoord van Gracedecors
Dear Lorette
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
They were very gracious and reordered…
They were very gracious and reordered the mug for me without charging me for the lost one.
31 maart 2026
Review zonder uitnodiging
Antwoord van Gracedecors
Dear JESUS
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Mia the Service Representative has been…
Mia the Service Representative has been great! Every request was taken care of in a fastidious and professional manner
18 maart 2026
Review zonder uitnodiging
Antwoord van Gracedecors
Dear Rory
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Mia is great at communication
Mia is great at communication. She helped me feel better about my purchase. And made the problem much better. She answered every email I sent. And there were quite a few. Thanks Mia, I wish you the best!
24 februari 2026
Review zonder uitnodiging
Antwoord van Gracedecors
Dear Patricia
Hello! We are delighted to hear that you are satisfied with our customer service team's service attitude and appreciate our friendly and enthusiastic communication.
💬 Your recognition is the best encouragement for our team and will motivate us to continuously improve our service level to ensure every customer has a pleasant and secure shopping experience.
Thank you again for your trust and recognition. I wish you a happy life!
Best regards
Olivia
My order number is #GD21374
My order number is #GD21374. I purchased an iPhone 15 pro case 10 days ago . I never got a tracking for it, I’ve tried contacting them over email and their website over 6 times . When I try to visit their shop on the shop app , it doesn’t even exist anymore . Bunch of scammers. Just took my money and not a word of information about my item . . Stay away from these clowns . If I don’t get my item by Monday or my refund . I will be expanding these scam artists everywhere .
5 februari 2026
Review zonder uitnodiging
Antwoord van Gracedecors
Dear Eduard
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: olivia@clientcare2025.com
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
Customer Service was responsive
Customer Service was responsive. The 2 items I purchased are awesome.
12 februari 2026
Review zonder uitnodiging
Antwoord van Gracedecors
Dear mari
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Updated: Item finally arrived...
I ordered an item on 12/24/2025. I figured with the holidays it would take a few extra days to be shipped, which I was ok with. Sent an email on 1/10/2026 to check on the status of my order, and on 1/12/2026 I received an email basically saying that I was "purchasing one of our best-selling products, so it may take about 7-10 days to ship out". As of 2/8/2026, I still have not received my item. I'm thinking I unfortunately got scammed.
** UPDATE **
Item finally arrived on 2/9/2026. The item itself is exactly what I was expecting. There is a card in the package with the item thanking me for the purchase, and the customer service email on the card is different than what gracedecors.com has on their website, so looks like they were just a pass-through for the item, but it did at least arrive (just took almost 2 months).
11 januari 2026
Review zonder uitnodiging
Antwoord van Gracedecors
Dear Aaron M. Booth
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: olivia@clientcare2025.com
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
Mia was very helpful and helped me get…
Mia was very helpful and helped me get my refund.
3 februari 2026
Review zonder uitnodiging
Antwoord van Gracedecors
Dear Kris
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Great Customer Service. …
Customer service very quick to respond to any questions. I would recommend!
27 januari 2026
Review zonder uitnodiging
Antwoord van Gracedecors
Dear Linda
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Customer service was excellent
Customer service was excellent! There was a hiccup in the delivery & i received great personal attention from Charlotte & it was solved. The ornament is a great keepsake.
23 januari 2026
Review zonder uitnodiging
Antwoord van Gracedecors
Dear Sandy
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Scam, don't buy from here
Unfortunately did not look up reviews for this site beforehand. And didn't look further into the fact that most of the site is nothing but AI images of products.
Requested a cancellation and refund because I didn't need the items anymore and was told it was going to be top priority to ship immediately. So now they refuse to cancel and refund the order because they got a label made immediately for it. They keep offering discounts for further purchases or a 20% refund. Opening a claim with PayPal also did nothing to help.
25 januari 2026
Review zonder uitnodiging
Antwoord van Gracedecors
Dear Katie
We sincerely apologize that our service did not meet your expectations and we sincerely apologize for the inconvenience caused.
We understand your request to cancel your order and receive a refund, and we are actively working with you to resolve your issue.
If your issue remains unresolved, please feel free to contact us at olivia@clientcare2025.com. We will do our best to resolve the issue.
Thank you for your understanding and patience.
Best regards
Olivia
The company did reach out to offer a…
The company did reach out to offer a way to solve my issue. My advice inspect what you get respond to them the Reps are quick to respond. And it Can be resolved .
23 november 2025
Review zonder uitnodiging
Antwoord van Gracedecors
Dear kent
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Extremely polite and helpful
Extremely polite and helpful. Thank you SO much
22 januari 2026
Review zonder uitnodiging
Antwoord van Gracedecors
Dear Customer,
Hello! We are delighted to hear that you are satisfied with our customer service team's service attitude and appreciate our friendly and enthusiastic communication.
💬 Your recognition is the best encouragement for our team and will motivate us to continuously improve our service level to ensure every customer has a pleasant and secure shopping experience.
Thank you again for your trust and recognition. I wish you a happy life!
Best regards
Olivia
Antwoord van Gracedecors
Dear Cynthia
Hello! We are delighted to hear that you are satisfied with our customer service team's service attitude and appreciate our friendly and enthusiastic communication.
💬 Your recognition is the best encouragement for our team and will motivate us to continuously improve our service level to ensure every customer has a pleasant and secure shopping experience.
Thank you again for your trust and recognition. I wish you a happy life!
Best regards
Olivia
I had an issue with the delivery timing…
I had an issue with the delivery timing and when I contacted Grace decor, the rep, Sunny, responded quickly and apologized, then continued to settle the dispute with an offer that was beyond fair. I will use this site again in the future, due to the product and the customer service.
13 januari 2026
Review zonder uitnodiging
Antwoord van Gracedecors
Dear Carlo
Thank you very much for your appreciation and support of our products and services!
We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience.
Thank you again for your valuable review and we look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
Helpful Sunny
Sunny with GraceDecors was a great help to me. The problem I had was taken care of and a new item will be shipped to me. Thank you Sunny!
19 januari 2026
Review zonder uitnodiging
Antwoord van Gracedecors
Dear Kay
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
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