I've had a missing package from Gracedecors. Tracking says it was delivered to my PO Box, and apparently someone there put it in the wrong box because I never got it. It seems the person who got m... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
excellent worry free customer service. The agent Rachel appear to sincerely concern in finding a positive outcome and did. Thank you so much Rachel
Bedrijf heeft geantwoord
Ordered ornament kits at the end of August. It is now October 17th and I still don't have them. When I emailed i requested a refund and they said sorry already shipped so no refund. It's infuriating a... Toon meer
Bedrijf heeft geantwoord
Well my diamond painting i ordered was on back order due to so many others ordered it. But blossom stayed in touch answered all my emails with in 24 hours. So i would for sure order again from your co... Toon meer
Bedrijf heeft geantwoord
3,6
Gemiddeld
215 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Customer service was great
16 januari 2026
Review zonder uitnodiging
Antwoord van Gracedecors
Dear Gilda
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Gracedecors delivered an unauthorized…
Gracedecors delivered an unauthorized second set of items, which I have been trying to return a first set!
15 januari 2026
Review zonder uitnodiging
Antwoord van Gracedecors
Dear Elizabeth
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Penny Snowflake ornaments
I placed an order on Facebook and then realized it was coming from China. What a disappointment. Customer service expedited my order and I received it right after Christmas. They also refunded my shipping charges because of the tariffs fee. I really appreciated it. Thank you.
19 december 2025
Review zonder uitnodiging
Antwoord van Gracedecors
Dear Sally
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Customer service was very helpful and…
Customer service was very helpful and easy to get a hold of!
8 januari 2026
Review zonder uitnodiging
Antwoord van Gracedecors
Dear Nicole
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Junk
Misleading. Small cheap looking fire extinguisher i ordered.
6 januari 2026
Review zonder uitnodiging
Antwoord van Gracedecors
Dear Bev
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
My Krampus and bell ringer took quite…
My Krampus and bell ringer took quite some time to get here, but it was worth the wait. The seller was very kind, professional & answered any questions I had regarding the status of shipping. They were great to work with and I love my Krampus item.
31 december 2025
Review zonder uitnodiging
Antwoord van Gracedecors
Dear Annie
Hello! We are delighted to hear that you are satisfied with our customer service team's service attitude and appreciate our friendly and enthusiastic communication.
💬 Your recognition is the best encouragement for our team and will motivate us to continuously improve our service level to ensure every customer has a pleasant and secure shopping experience.
Thank you again for your trust and recognition. I wish you a happy life!
Best regards
Olivia
Do not use this company
The item took a month to get here. The item was not at all like the description.
2 januari 2026
Review zonder uitnodiging
Antwoord van Gracedecors
Dear Vivian
We sincerely apologize that our product did not meet your expectations and we sincerely apologize for the inconvenience.
We take your feedback very seriously and sincerely invite you to contact us with your order number.
Contact email: olivia@clientcare2025.com
We will promptly verify and properly address your concerns to ensure your rights are not harmed.
Thank you again for your feedback and look forward to hearing from you so we can follow up and resolve the issue.
Best regards
Olivia
DO NOT ORDER FROM THIS COMPANY!
DO NOT ORDER FROM THIS COMPANY!
Still waiting for my order, they dont respond to emails.
27 december 2025
Review zonder uitnodiging
Antwoord van Gracedecors
Dear Donna
Thank you very much for your feedback.
We have recently thoroughly reviewed our customer service system records and are currently optimizing our processes to ensure that every customer's needs are addressed promptly and appropriately.
To expedite your response, please contact us directly via the following email address, and we will prioritize your response:
Customer Service Email: olivia@clientcare2025.com
We sincerely hope to regain your trust and understanding, and thank you for giving us the opportunity to improve our service.
Best regards
Olivia
The stuff I ordered was totally…
The stuff I ordered was totally misleading. Ordered some tractors with crown royal. They were tiny and nothing like described. Complained and had the option to send back to CHINA or order a replacement. Order a couple hats and a sun catcher. AGAIN Totally disappointed. Should have known better than to order from a fraud company on Facebook! Don’t do it!!! Stay away from these companies! Nothing was as pictured and you won’t get a full refund so that is how they scam everyone put of money! Stay away from this company!!
22 december 2025
Review zonder uitnodiging
Antwoord van Gracedecors
Dear Bonnie
We sincerely apologize that your shopping experience did not meet your expectations.
We take your feedback regarding product quality issues very seriously and have already reviewed it with our quality control team.
To better assist you with your issue, please contact us via email. We will promptly provide you with an appropriate solution.
Contact email: olivia@clientcare2025.com
Thank you for your feedback. We welcome the opportunity to remedy this unpleasant experience.
Best regards
Olivia
Promise not kept
Ordered in November with a promise to deliver before Christmas. Tracking sent does not track and is never updated. Poor customer service with updates only given if you ask multiple times.
22 december 2025
Review zonder uitnodiging
Antwoord van Gracedecors
Dear Tammy
We sincerely apologize that this purchase did not meet your expectations.
We have taken note of your feedback regarding shipping delays and customer service issues and are working to optimize our shipping process and customer service response times to improve service quality.
If you would like further information or assistance with your order, please feel free to contact us at olivia@clientcare2025.com. We will follow up with you as soon as possible.
Thank you for your understanding and feedback.
Best regards
Olivia
gracedecors.com, gracedecors.com, gracedecors.com
Please don't give any of your money to this deceitful company.
We purchased products that were clearly advertised as three dimensional. The company took an image of that same object and printed a cheap cut out.
They have set the website up to look all American when in fact they are a dishonest, Chinese company knocking out rip offs.
In our case it wasn't a mistake, which I would understand, it was a deliberate attempt to lie in order to take our money.
If there is any review of 5 stars I guarantee it is suspicious and intended to lift the rating.
Please avoid them.
19 december 2025
Review zonder uitnodiging
Kiki made excellent costumer care
Kiki made excellent costumer care. Thank you ♥️
Product come wery good. Love it. More beautiful then pictures. 😍
11 december 2025
Review zonder uitnodiging
Antwoord van Gracedecors
Dear Jolanta
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Do not buy anything from this company
Do not buy anything from this company. My Advent calendar took 6 weeks to arrive. Then, it was not even as it was pictured. It showed large ornaments with strings. The ones I received might work on a mini tree, and there's no way to hang them. It's ridiculous! Sadie from customer service gave me 3 options: something free from the store, a voucher, or a 20% discount. That's an insult. I want a better refund than what was offered. This set is only worth about $10. Don't waste your money.
14 december 2025
Review zonder uitnodiging
Antwoord van Gracedecors
Dear Annalisa
We sincerely apologize that our product did not meet your expectations and we sincerely apologize for the inconvenience.
We take your feedback very seriously and sincerely invite you to contact us with your order number.
Contact email: olivia@clientcare2025.com
We will promptly verify and properly address your concerns to ensure your rights are not harmed.
Thank you again for your feedback and look forward to hearing from you so we can follow up and resolve the issue.
Best regards
Olivia
Cheap Junk, do not order from them
I ordered three advent calendars in September 2025. They didn't ship until the end of October, after the return date. I gave them to my kids and we started opening them in December.
First, all three calendar are shown having 3-D style models in the ads. In reality, it's a picture on cheap flat plastic.
The WW2 Aircraft are actually the planes they are supposed to be.
The "Godzilla" calendar is a knock off images of Godzilla that aren't Godzilla. The images were already peeling off the plastic.
Finally, my World War 2 Tank calendar. Zero of the twenty-four items are World War 2 tanks. They are military vehicles, like submarines, ships and jet aircraft. Not a single correct item.
I contacted this company for a refund on their junk. The first reply offered three solutions: 1. Replace the product - No thanks. 2. 20% refund - Unacceptable. 3. A $60 voucher for their company - I'm never shopping there again. I refused these three solutions and restated my full refund request.
They replied with a 35% refund offer. Not acceptable. I replied that if I didn't receive a full refund I would leave a review on Trustpilot, refer them to the NJ Attorney General office for fraud and dispute the payment with my credit card. I referred them to Toho for copyright infringement.
I accepted a 45% refund. A week of emails and this company isn't worth my time anymore. They never seemed concerned about the negative review being left online or being referred to the NJ Attorney General, so that will be happening.
Update 12/17/25 - 45% refund received.
Gracedecor requested I take down the negative review. I gave conditions for the removal as a FULL REFUND. No reply so far.
Update 12/22/25. Full refund received.
9 december 2025
Review zonder uitnodiging
Antwoord van Gracedecors
Dear Michael
We are deeply sorry to hear that your shopping experience did not meet your expectations. We sincerely apologize for this.
We always prioritize product quality and customer satisfaction. I will forward your valuable feedback to the relevant team for further improvement.
If you still need assistance, please feel free to contact us at olivia@clientcare2025.com. We are committed to providing further support and solutions.
Thank you for your feedback and we look forward to providing you with a better experience in the future.
Best regards
Olivia
Great customer service
It took almost 3 months but after my custom made knife was lost in transit they made and shipped me a new one in under a week after giveing me the tracking code.
9 september 2025
Review zonder uitnodiging
Antwoord van Gracedecors
Dear Caden
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
ATTENTION
After reading reviews I’m hoping and praying I receive my purchase in a timely manner, looking exactly like what I ordered.
11 december 2025
Review zonder uitnodiging
Antwoord van Gracedecors
Dear Kyrstin
You can communicate with us at any time regarding product issues or shipping problems
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
Best regards
Olivia
SCAM SITE, DON'T BUY!!!!!!!
Placed order for $195 worth of goods meant to be gifts on 7/26/25. Tried to cancel on 9/25/25 because the order hadn't even shipped yet but was told via email on 9/26 that the order could not be canceled because it had suddenly shipped. Tracking was provided but package obviously hadn't been received by the shipper yet, further proving the company only shipped under threat of cancelation. On 10/6/25 my order finally arrived but was absolutely nothing like the advertised pictures. What I received looks like the kockoffs of the knockoffs of what was actually pictured. Everything was cheap, flimsy and nothing looked anything like the advertised pictures.
I was offered a 50% refund via email which I mistakenly accepted but never received. I filed a complaint with PayPal but was told I would have to pay for return shipping to China in order to receive a refund. Estimated shipping for my order was more than $110. So...I would have to pay $110 in order to receive back $194. Because I refused to pay return shipping, PayPal closed my claim. Twice. PayPal also said they could not enforce the 50% refund offer because it was made via email outside of PayPal.
So, I'm out almost $200 and left with a literal pile of junk.
26 juli 2025
Review zonder uitnodiging
Antwoord van Gracedecors
Dear Dawn
We sincerely apologize that our product did not meet your expectations and we sincerely apologize for the inconvenience.
We take your feedback very seriously and sincerely invite you to contact us with your order number.
Contact email: olivia@clientcare2025.com
We will promptly verify and properly address your concerns to ensure your rights are not harmed.
Thank you again for your feedback and look forward to hearing from you so we can follow up and resolve the issue.
Best regards
Olivia
Service
The company worked with me to resolve an isssue quickly.
8 december 2025
Review zonder uitnodiging
Antwoord van Gracedecors
Dear Kym
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Great customer service!
6 december 2025
Review zonder uitnodiging
Antwoord van Gracedecors
Dear Kathy
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Quick response and partial refund
They responded to my email within a few hours and gave me no push back when I said I was unhappy with the product. And they offered a partial refund
4 december 2025
Review zonder uitnodiging
Antwoord van Gracedecors
Dear Julianna
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
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