John Shepherd Estate Agents Reviews 

I have rented through John Shepherd for the last 13 years. Any issues I’ve had have always been resolved quickly. I would like to say a special thank you to Gita, her customer service is second to none. Gita responds so quickly to any queries or repair issues and not only does she help solve them, she almost always follows up with a phone call or an email to make sure the issue has actually been resolved, that I’m happy with the resolution and that the work has gone smoothly. She’s always friendly, polite and efficient and is a credit to the John Shepherd team.

This is specifically for Gita . She is my property manager for more than 2 years now and i feel she is more family to us than a typical property manager . She is very humble and very supportive when it comes to issues . She understands the issue and come up with a solution which never disappointed me .

She is an amazing manager for us she is the reason i cancelled my plan twice to move the property .

Whenever i reached out to her she always helped me sometimes going out of the box and not just doing her work hours , whatever time or day it is if there is something serious she always respond quite quickly which really impressed me and shows her true dedication and willingness.

I would highly recommend her and have due respect for her kindness and willingness to help others .

Highly professional and very kind .

My review is more towards the kind of person she is as she has already excelled the role of a manager for me .

Highly recommended!

Really happy with the customer service from Lara, was able to get an appointment to get my fire alarm fixed.

Huge thanks to Mia for her property management services!

Mia always ensures I am kept in the loop regarding updates to the property and handles everything excellently.

Would highly recommend!

Gita Patel has been very helpful and responsive to all my queries . She was supportive in assisting with the reletting of my property, keeping me updated / informed during the whole process.

Have a great ongoing relationship with Jon Shepherd, especially Tina who is exceptional. Really professional, very personable and very responsive - highly recommend!

Thank you for assisting us to replace the faulty switches for my apartment within 3-4 few days from my reporting on this matter.

And, your staff Aleemah is really helpful and responsive as well.

Mandi has been really helpful in letting out my house from start to finish - great service.

Prompt to my request and always finding lasting solutions too

Especially to Gita , my property Manager.

Thank You .

Worked with Jenna, have to note that she is very efficient and helpful to work with. Thanks for working with us.

Great property management team to work with. Mia, Jenna, Callum, Abbie, Adam, Kevin & Tenille. Their communication is always clear, jobs are well organised and any issues are dealt with quickly. From a contractor’s point of view, it makes a massive difference working with a team that’s responsive and easy to deal with. Would definitely recommend.

We have now used John Shepherd to sell 2 houses and both times service has been excellent. 1st house was sold in 4 days the 2nd house a couple of months but the market has been more difficult lately. Abby has been great, put up with all my questions and calling for updates nothing was ever too much trouble. In fact everyone i have spoke to has been very professional, Joseph, Madilynne to name a few sorry if I missed anyone out.

As a landlord, I'm not quite sure what I was paying them for...they certainly found new and inventive ways to squeeze cash out of me whenever they could - despite opting out of rent guard they still charged me for it, plus an exorbitant fee when my tenants moved out for a check out they took ages to sort and were never quite sure they'd done.

Each month (it seemed) I would be bombarded by marketing and emails telling me I need to pay for xyz which were a requirement for landlords...not all were.

The tenants left the house in a disgusting state which cost me both money and personal time to sort. So the annual house inspections were another waste of time as 9 years of overgrown garden and jungle state driveway caused damage, alongside the hideousness of an inside rarely if ever cleaned and stinking of cat pee.

Don't get me started on the £250 float they insisted on grabbing from me and sitting on for anything which needed doing (just take it out of the rent monies) and the time the oven broke and the tenant gave up trying to tell agents and I'd had a new one bought and installed and in operation for 10 days before the agent emailed me to say it was broken and they would buy one out of the float....

Renewing the tenancy always seemed to cost an arm and a leg too....again, they never actually did anything, but still seemed to make me pay a lot for it.

My previous estate agent was bought out by this company, so they were never my choice. I've gone down the Open Rent route now and certainly could not, with any form of conscience, recommend them to other landlords.

Josh is always a pleasure to work with. Finding property managers who really care is hard these days, but not with Josh and John Shepherd

Kevin was a pleasure to work with. Knew his stuff and was helpful.

I cannot recommend Gita highly enough. From the very beginning, she has been professional, responsive, and incredibly helpful in managing my property. Her communication is excellent, keeping me updated on all important matters and ensuring everything runs smoothly.

Gita consistently goes above and beyond to address issues quickly and efficiently, giving me complete confidence that my property is in safe hands. She is knowledgeable, organised, and always approaches her work with a positive and friendly attitude. Thank you!

Very happy with Reemi as my property manager. She is responsive and easily contactable.
Overall satisfied with John Shepherd Estate Agents.

I had a wonderful experience with Lara Soars. She was incredibly kind, professional and supportive, and was always happy to help with any questions or concerns I had.
Lara was very responsive, understanding and went above and beyond to make everything as smooth and straightforward as possible. I really appreciated her patience and genuine willingness to help.
I’m very grateful for all her support and would highly recommend Lara to anyone looking for someone professional, reliable and genuinely caring.

Thank you Abbie Clark for your support and communication skills during recent problems I experienced with one of my properties.
Job well done

Abbie Clark has been brilliant helping me throughout my tenancy finishing, made everything clear for me and any issues I had she has helped me every step of the way.