It’s a trustworthy company, I booked 4 flights using kiss&fly and I had no issue. Everything was perfect. I contacted their customer support service and it is a human agent and not AI which I reall... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
SCAM! Do NOT deal with this company in any way. You will be worse off if you do. They take your money, cancel your plane tickets, and then refuse to refund you. If I could give 0 or negative st... Toon meer
Bedrijf heeft geantwoord
Am rezervat un bilet de la **Los Angeles la Kona** prin **Kissandfly.ro** cu **Hawaiian Airlines** și am fost foarte mulțumit. Procesul de achiziție a fost rapid și clar, iar confirmarea a venit imedi... Toon meer
Bedrijf heeft geantwoord
O companie de profesionisti, care te ajuta exact atunci când ai nevoie!!! Sprijinul oferit de Sonia Hronska a venit la timp, a fost scurt și la obiect. Multumim draga Sonia! Succes în ceea ce fac... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Kissandfly.ro este o agenție de turism online de top, specializată în servicii complete de călătorie. Oferim o gamă largă de servicii, inclusiv rezervări de zboruri și hoteluri, făcând planificarea călătoriei dvs. convenabilă și sigură. Datorită interfeței intuitive a site-ului nostru, puteți găsi rapid cele mai bune opțiuni pentru călătoria dvs. la cele mai bune prețuri. Scopul nostru este să oferim clienților noștri cel mai înalt nivel de servicii și asistență în fiecare etapă a călătoriei lor. Încredințează-ți călătoriile către Kissandfly.ro - partenerul tău de încredere în lumea călătoriilor.
Contactgegevens
TTN GmbH, 7A, Tuchlauben, 1010, Vienna, Oostenrijk
- +40 316300814
- info@kissandfly.ro
- kissandfly.ro
4,2
Goed
88 reviews
Vraagt klanten om een review
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Heeft 100% van zijn negatieve reviews beantwoord
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It’s a trustworthy company and Human customer support agents
It’s a trustworthy company, I booked 4 flights using kiss&fly and I had no issue. Everything was perfect.
I contacted their customer support service and it is a human agent and not AI which I really appreciated!
I was helped with all my questions and I got reminders about the check-ins and everything else!
I really recommend
29 juni 2026
Antwoord van Kissandfly.ro
Dear Naomi Fer,
Thank you so much for your wonderful feedback and recommendation!
We're delighted to hear that your experience with all four of your bookings went smoothly and that our support team was able to assist you with all your questions. It's great to know that the booking process, reminders, and customer service met your expectations.
We truly appreciate your trust in us and look forward to helping you with many more trips in the future!
SCAMMERS
SCAM! Do NOT deal with this company in any way. You will be worse off if you do. They take your money, cancel your plane tickets, and then refuse to refund you.
If I could give 0 or negative stars for Kiss and Fly, I would. I cannot believe this company has any positive reviews, and I would venture to say a lot of them are probably fake.
I bought a flight through Kiss and Fly A YEAR AGO that they cancelled (without informing me--I found out when I got to the airport) and they have NOT refunded a dime. I had to repurchase my flight when I arrived at the airport in order to get on my flight.
They finally agreed to refund me, but are refusing to refund via my original payment method, by check, or another secure method. They are instead demanding that I provide my bank account number OVER EMAIL in order to "wire" the funds to me. My card number was already stolen on their website (I found erroneous charges immediately after buying from Kiss and Fly), and this seems like another convenient way for them to easily steal money from you. Stay away from these folks!
5 augustus 2025
Review zonder uitnodiging
Antwoord van Kissandfly.ro
Dear Sierra,
We are sorry to hear that you feel this way about your experience.
As explained in our previous email correspondence, we agreed to compensate you based on the receipt for the replacement ticket you provided. Since the amount of the new ticket exceeds the value of the original booking, we requested your bank details solely to process the additional difference via bank transfer.
Please note that bank details are only requested when a refund cannot be completed entirely through the original payment method. Such information is handled securely and used strictly for refund processing purposes.
We have also informed you that, if you prefer, we can explore the possibility of refunding the original ticket value to the original payment method only. As almost one year has passed since the booking date, this option requires additional confirmation from our Finance Department.
All relevant information and explanations have already been provided to you via email, and we remain available to continue assisting you in resolving this matter.
Quick and perfect
16 juni 2026
Antwoord van Kissandfly.ro
Dear Ruxandra Panait,
Thank you for your wonderful feedback!
We're delighted to hear that your experience was quick and perfect. Your kind words mean a lot to our team, and we look forward to assisting you again with your future travel plans!
Felix Turner helped me very fast
Felix Turner helped me very fast
15 juni 2026
Review zonder uitnodiging
Antwoord van Kissandfly.ro
Dear Mohamed,
We are delighted to hear that Felix Turner was able to assist you quickly and provide the support you needed.
We will be sure to share your kind feedback with Felix.
Thank you for choosing us, and we look forward to assisting you again in the future.
Fast and easy booking process
Fast and easy booking process, good prices and the support team was fast and helpful.Illia Vollis was really quick with an invoice on request.
12 mei 2026
Review zonder uitnodiging
Antwoord van Kissandfly.ro
Dear Adrian,
Thank you very much for your review and for taking the time to share your experience with us!
We are truly delighted to hear that you were satisfied with the fast and easy booking process, our pricing, and the assistance provided by our support team. It is especially nice to know that Illia Vollis was able to assist you quickly with your invoice request and leave such a positive impression.
Your kind words mean a lot to our team and motivate us to continue providing the best possible service to our customers.
Thank you once again for your trust and for choosing our service. Should you need any assistance with future bookings or travel-related questions, we will always be happy to help you again.
Nice experience
Nice experience, easy and simple. I would like to receive a notification for check-in
7 april 2026
Antwoord van Kissandfly.ro
Dear Ana Maria,
Thank you very much for your feedback.
We are delighted to know that your experience was smooth, easy, and simple. It is very important to us that the booking process is clear and comfortable for our customers.
Thank you also for your comment regarding check-in notifications. We would like to note that we offer an additional service called “Check in for the flight”. This optional service can be purchased if you would like us to take care of the check-in process for you. In this case, we complete the check-in on your behalf and send you your boarding passes.
Antwoord van Kissandfly.ro
Dear Georgiana,
Thank you very much for your kind feedback.
We are pleased to know that you found our service both affordable and satisfactory. Your opinion is very important to us, and we truly appreciate you taking the time to share it.
Am avut o situație cu biletul cumparat…
Am avut o situație cu biletul cumparat si am primit suport si sprijin foarte repede, pe whatsapp.
Totul e decurs excelent.
Mariia Podvadtsiatnyk thank you 🙏
4 april 2026
Review zonder uitnodiging
Antwoord van Kissandfly.ro
Stimate Client,
Vă mulțumim sincer pentru feedbackul dumneavoastră.
Ne bucurăm să aflăm că ați primit suport și asistență rapidă prin WhatsApp și că totul a decurs foarte bine. Vom transmite cu plăcere cuvintele dumneavoastră de apreciere către Mariia Podvadtsiatnyk.
Great experience
3 april 2026
Review zonder uitnodiging
Antwoord van Kissandfly.ro
Dear Cocutza Cocutza,
Thank you for your positive feedback.
We are delighted to know that you had a great experience with our service. Your support is truly appreciated.
Antwoord van Kissandfly.ro
Dear Nicoleta Andreea Grigorescu,
Thank you very much for your positive feedback.
We are glad to know that you received your tickets very quickly and that your experience with our service was smooth.
Thank you for choosing our service. We will be happy to assist you again in the future.
Antwoord van Kissandfly.ro
Dear Palvan Eriniyazov,
Thank you very much for your feedback.
We are delighted to know that your experience was wonderful. Your kind words mean a lot to us, and we truly appreciate your trust.
We look forward to assisting you again in the future.
Good prices and easy for use
2 maart 2026
Antwoord van Kissandfly.ro
Dear Customer,
Thank you for your feedback. We’re glad to hear you found our prices attractive and the booking process easy to use. We appreciate your trust and will be happy to assist you again whenever you need us.
Date changes
I was informed after I bought my tickets from Almaty to Taskent that my flight for 10/02 was rescheduled to 11/02 same hour, 10,45. My answer was negative, I’m not agree with this changes. I said that I have to be in Tasken at 10/02. Tickets was available for this flight in all moments. After all day discussion they sent an email in the night at 1 AM where they asked me to confirm in 1 hour a thing that we had talked all day. I saw that email only in the morning. We have returned in the morning to discussion, but when we have arrived at the airport our ticket was confirmed by the airline staff for 11/02 We have waited for the last minute to receive a good notice in the airport We were in touch all the time. But the good notice doesn’t arrived and the door was closed.
9 februari 2026
Antwoord van Kissandfly.ro
Dear Mr. Troznay,
We sincerely apologize for the stress and inconvenience this situation caused. We have reviewed the information related to your booking, and unfortunately a technical error affected the flight date details shown in your case.
However, as soon as we identified the issue, we acted urgently and issued new tickets for the correct travel date (10 February) and provided them to you. According to the information received from the airline, you successfully used these updated tickets on 10 February.
We understand how critical it is to receive clear and timely information before departure, and we truly regret that you had to experience uncertainty at such a sensitive moment. Your feedback is important to us, and we will use it to strengthen our internal checks to prevent similar cases in the future.
If your matter has now been fully resolved, we would greatly appreciate it if you could update your review and rating to reflect the final outcome. This helps other travelers make informed decisions and supports our team’s work.
Antwoord van Kissandfly.ro
Dear Ms. Sofia,
Thank you for your feedback. We are pleased to hear that your experience was amazing, quick, and easy.
We look forward to assisting you again with your future trips.
Punctuality and velocity.
13 februari 2026
Antwoord van Kissandfly.ro
Dear Mr. Cristian,
Thank you for your feedback. We truly appreciate your kind words about our punctuality and speed.
If you need any assistance in the future, we will be happy to help.
Efficient and reliable
Very satisfied with Kiss and Fly. Everything was clear, efficient and on time. Highly recommended.
24 januari 2026
Review zonder uitnodiging
Antwoord van Kissandfly.ro
Dear Diana B.,
Thank you for your review.
We are delighted to hear that your experience with Kiss and Fly was clear, efficient, and on time. Your recommendation means a lot to us and encourages our team to keep delivering reliable service.
Cred în ceea ce fac, pentru ca fac bine!
O companie de profesionisti, care te ajuta exact atunci când ai nevoie!!! Sprijinul oferit de Sonia Hronska a venit la timp, a fost scurt și la obiect.
Multumim draga Sonia!
Succes în ceea ce faci!
Și crede-ma, ai fost de mare ajutor!
14 januari 2026
Review zonder uitnodiging
Antwoord van Kissandfly.ro
Stimată doamnă Răceanu Gabriela Ana,
Vă mulțumim din suflet pentru mesajul dumneavoastră și pentru cuvintele atât de frumoase. Ne bucură enorm să știm că ați simțit sprijinul nostru exact atunci când ați avut nevoie și că Sonia Hronska v-a putut ajuta rapid, clar și la obiect.
Vom transmite cu mare drag aprecierea dumneavoastră către Sonia — astfel de feedback-uri înseamnă foarte mult pentru echipa noastră și ne motivează să păstrăm același nivel de profesionalism și implicare în fiecare solicitare.
Vă mulțumim încă o dată pentru încredere și vă dorim călătorii cât mai plăcute. Suntem aici oricând aveți nevoie.
Commission for debit card payment
The payment with debit card was commissioned, but using the credit card there is no commission or the price is slightly lower.
9 januari 2026
Antwoord van Kissandfly.ro
Dear Laurian,
Thank you for your feedback.
Please note that the final total can vary depending on the selected payment method. Depending on the payment option chosen, certain discounts or preferential conditions may be applied, which can result in a slightly lower price for one method compared to another. These differences are linked to the terms set by our payment partners and the specific payment route used at checkout.
Thank you for bringing this to our attention. We will also review how this is displayed during the payment step to ensure it is communicated more clearly.
Antwoord van Kissandfly.ro
Stimată Bianca Loredana,
Ne pare rău să aflăm despre nemulțumirea dumneavoastră și înțelegem pe deplin îngrijorarea legată de rambursare.
Dorim să vă informăm că am verificat situația conform rezervării dumneavoastră și vă confirmăm că solicitarea de rambursare a biletelor a fost autorizată de compania aeriană și procesată de către noi la data de 25 decembrie 2025. În prezent, cererea a fost transmisă către departamentul financiar, iar rambursarea este în curs de procesare.
Vă rugăm să aveți puțină răbdare și să așteptați finalizarea procedurii de returnare a fondurilor aferente biletelor dumneavoastră. Veți fi informat(ă) imediat ce rambursarea va fi efectuată.
Vă mulțumim pentru înțelegere și rămânem la dispoziția dumneavoastră pentru orice informații suplimentare.
UPD 14/01
Stimată Bianca Loredana,
Dorim să vă informăm că, între timp, am primit autorizația de rambursare din partea companiei aeriene, iar rambursarea a fost efectuată astăzi, 14 ianuarie. În mod obișnuit, fondurile ajung în contul cumpărătorului în termen de 1–3 zile lucrătoare bancare, în funcție de bancă și de procesarea internă a acesteia.
Dacă după expirarea acestui termen banii nu vor fi vizibili în cont, vă rugăm să ne anunțați. Vă vom furniza confirmarea rambursării, pe care o veți putea folosi pentru a verifica statutul tranzacției direct la banca dumneavoastră.
În cazul în care situația este acum soluționată, v-am fi recunoscători dacă ați putea actualiza frumos recenzia dumneavoastră și, dacă considerați că serviciile noastre au fost gestionate corect, să modificați și evaluarea acordată companiei. Feedback-ul dumneavoastră este foarte important pentru noi și ne ajută să îmbunătățim experiența clienților.
Kate miller helped me a lot with an…
Kate miller helped me a lot with an inconvenience i had. Keep in mind that you will have to pay extra for check in most of the times (if the flight company doesnt allow third party check ins).
21 december 2025
Review zonder uitnodiging
Antwoord van Kissandfly.ro
Dear Catalina,
Thank you very much for sharing your feedback.
We truly appreciate your comment and your trust in our support team.
You are always welcome, and we’ll be happy to assist you again whenever needed.
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