It’s a trustworthy company, I booked 4 flights using kiss&fly and I had no issue. Everything was perfect. I contacted their customer support service and it is a human agent and not AI which I reall... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Was long expirience of changing the flight and route several times, but in the end ends up good. One suggestion to speed up changing ticket service.
Bedrijf heeft geantwoord
Am rezervat un bilet de la **Los Angeles la Kona** prin **Kissandfly.ro** cu **Hawaiian Airlines** și am fost foarte mulțumit. Procesul de achiziție a fost rapid și clar, iar confirmarea a venit imedi... Toon meer
Bedrijf heeft geantwoord
SCAM! Do NOT deal with this company in any way. You will be worse off if you do. They take your money, cancel your plane tickets, and then refuse to refund you. If I could give 0 or negative st... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Kissandfly.ro este o agenție de turism online de top, specializată în servicii complete de călătorie. Oferim o gamă largă de servicii, inclusiv rezervări de zboruri și hoteluri, făcând planificarea călătoriei dvs. convenabilă și sigură. Datorită interfeței intuitive a site-ului nostru, puteți găsi rapid cele mai bune opțiuni pentru călătoria dvs. la cele mai bune prețuri. Scopul nostru este să oferim clienților noștri cel mai înalt nivel de servicii și asistență în fiecare etapă a călătoriei lor. Încredințează-ți călătoriile către Kissandfly.ro - partenerul tău de încredere în lumea călătoriilor.
Contactgegevens
TTN GmbH, 7A, Tuchlauben, 1010, Vienna, Oostenrijk
- +40 316300814
- info@kissandfly.ro
- kissandfly.ro
4,2
Goed
89 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Kate miller helped me a lot with an…
Kate miller helped me a lot with an inconvenience i had. Keep in mind that you will have to pay extra for check in most of the times (if the flight company doesnt allow third party check ins).
21 december 2025
Review zonder uitnodiging
Antwoord van Kissandfly.ro
Dear Catalina,
Thank you very much for sharing your feedback.
We truly appreciate your comment and your trust in our support team.
You are always welcome, and we’ll be happy to assist you again whenever needed.
Antwoord van Kissandfly.ro
Dear LaurentiU-Nicolae Dinu,
Thank you very much for your kind feedback. We are glad to hear that you find the app easy to use.
We truly appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Antwoord van Kissandfly.ro
Hello Mohamed,
Thank you for your feedback!
We’re really glad to hear that our guidance and online check-in support were helpful for you.
We’ll be happy to assist you again anytime.
Ușurința de a naviga în aplicație
Ușurința de a naviga în aplicație, foarte intuitivă.
2 november 2025
Antwoord van Kissandfly.ro
Stimate Bogdan,
Vă mulțumim că ați apreciat aplicația noastră și ușurința de navigare în ea. Ne vom bucura să vă vedem din nou la următoarele rezervări în viitor.
Kisfly council my ticket 3 hours before…
Kisfly council my ticket 3 hours before by saying the plane was ful . On the check in they said to me the plane it's empty but the agent council it . It's been more than a month and not received my refund. as they keep messing me around fro one place to onother and only AI answering . Waistof time and money , please do not book with Kisfly you will loose your money
24 september 2025
Review zonder uitnodiging
Antwoord van Kissandfly.ro
Dear Mr. Constantinou,
We have completed the review of your case, and we confirm that on November 3 we have processed the full refund for your booking to the same bank account used for the original ticket payment. Depending on your bank’s processing time, the funds should appear in your account shortly.
We truly regret the difficulties you faced and completely understand how upsetting such a situation can be. Please rest assured that our team did its best to verify all details with the airline and ensure the refund was handled as quickly as possible.
We hope that this resolution helps restore your confidence in our service. If the refund has already reached your account, we would be sincerely grateful if you could update or reconsider your review to reflect your final experience with us. Your feedback is very important and helps us to keep improving our service quality.
Antwoord van Kissandfly.ro
¡Muchas gracias, Petruta Cicireaga!
Nos alegra mucho saber que tuvo una buena experiencia con nosotros y que encontró buenos precios y facilidad al usar nuestra página.
Esperamos volver a verla pronto para sus próximos viajes.
Totul a fost OK
11 september 2025
Antwoord van Kissandfly.ro
Mulțumim mult, Gabriel!
Ne bucurăm că totul a decurs perfect și apreciem că ți-ai făcut timp să ne lași această recenzie de 5 stele.
Îți dorim călătorii la fel de reușite și pe viitor și te așteptăm cu drag oricând vei avea nevoie de bilete!
Antwoord van Kissandfly.ro
Dear Maria Alexandra,
Thank you for your feedback!
We’re glad everything went smoothly and will be happy to assist you again.
Antwoord van Kissandfly.ro
Dragă Ovidiu Ovy,
Îți mulțumim mult pentru recenzia ta pozitivă! Ne bucurăm să aflăm că experiența ta a fost rapidă și pe placul tău. Te așteptăm cu drag și pentru rezervările viitoare.
Antwoord van Kissandfly.ro
Thank you, Marius Bardasu, for your feedback! We’re glad to hear that booking with us was quick and easy. We truly appreciate your trust and look forward to helping you with your future travel plans.
Fast transaction.
14 augustus 2025
Antwoord van Kissandfly.ro
Dear Silviu Vasile,
Thank you for your feedback! We’re glad to hear that you found the transaction fast and smooth. We look forward to assisting you again in the future.
Antwoord van Kissandfly.ro
Dear Adrian Bucur,
Thank you for your feedback. We understand your concern regarding the baggage policy. Please note that airlines generally apply the rule per piece of baggage, meaning each bag must not exceed the maximum weight purchased (in your case, 23 kg). Unfortunately, combining the weight allowance across multiple bags is usually not permitted by airline regulations.
We realize this can be frustrating, and we appreciate you bringing it to our attention. Your comments will be shared with our team to help improve the clarity of information provided to passengers before booking.
Good experience
2 augustus 2025
Antwoord van Kissandfly.ro
Thank you, Anca! We're glad you had a good experience. We look forward to assisting you again soon!
Kissandfly is to avoid
I booked with Kissandfly.
It was horror to make the free check in back from Alicante to Budapest.
I phoned them many times, they said I will have an e mail with instructions but no e-mail. After Iinsisted 2 hours,they sent an e-mail saying that i had to introduce a strange e-mail adress they have given I told the woman, who seemed ironic, that they have to respect vtheir clients and if it will not work, they will have troubles. I kept the conversation till I could make the chexk in. It took a fight with them of approx 3 hours and energy and telephone costs.
I will never book with Flyandkiss again.
4 augustus 2025
Review zonder uitnodiging
Antwoord van Kissandfly.ro
Dear Iolanda,
Thank you for taking the time to share your experience with us. We are truly sorry to hear that your recent interaction with Kissandfly caused you such frustration and inconvenience. Please accept our sincerest apologies for the negative impression we have left.
We deeply regret the difficulties you faced while trying to complete your check-in from Alicante to Budapest. The time and effort you spent, as well as the stress you endured, are completely understandable, and it's clear that the level of support you received did not meet your expectations—or our standards.
Your feedback has been shared with the relevant teams for thorough review. We are committed to improving our service and ensuring that such situations are avoided in the future. Respect and professionalism towards our clients are values we take very seriously, and we are genuinely sorry if at any point our communication felt dismissive or unhelpful.
While we cannot undo the experience, we would truly appreciate the opportunity to make amends. If there’s anything we can do to restore even a small part of your trust, please don’t hesitate to let us know. We're here and ready to assist you.
Once again, Iolanda, please accept our apologies and heartfelt thanks for bringing this to our attention. Your feedback helps us improve.
Antwoord van Kissandfly.ro
Dear Luiza Dobrescu,
Thank you for your feedback. We’re very sorry to hear that you were dissatisfied with our service.
Upon checking our system, we found that you submitted two email requests related to your booking.
The first request concerned online check-in via the airline’s website, and we provided you with complete and comprehensive instructions to assist you.
The second request was regarding a ticket refund. Unfortunately, as per the fare rules associated with your ticket, it is non-refundable, and we provided a detailed explanation of this policy to the buyer’s email.
We truly strive to assist our customers to the best of our ability within the limitations set by airline policies. Please let us know what specifically led to your dissatisfaction with our service — we would appreciate the opportunity to better understand your concerns and improve.
Antwoord van Kissandfly.ro
Liebe Frau Blum,
herzlichen Dank für Ihr positives Feedback!
Es freut uns sehr zu hören, dass alles gut organisiert war und Sie mit unserem Service zufrieden sind. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.
Untill now everything was ok.
15 juni 2025
Antwoord van Kissandfly.ro
Thank you for your feedback!
We're glad to hear that everything has been going well so far. If you ever need assistance or have any questions, don't hesitate to reach out — we're here to help!
I paid 130eur for 2 tickets
I paid 130eur for 2 tickets, small distance. I wanted to change the date after 5days of purchase and long before the flight date. It costs me 370eur to do that, if I buy new tickets they are same price around 130eur. This is really crazy :)))))
4 juni 2025
Antwoord van Kissandfly.ro
Dear Mr. Lihtetchi,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating this situation must be.
Please know that we take your concerns seriously. When it comes to changing flight dates, the costs involved are not set by our agency. They are based on the fare rules and conditions defined by the airline, which often include a change fee and a fare difference. Unfortunately, in many cases, buying a new ticket can turn out to be cheaper than modifying an existing one — and we agree this feels counterintuitive.
That said, we completely understand your disappointment, and we regret that we couldn’t offer you a more economical solution. Your opinion is important to us, and we’ve noted your comments as part of our ongoing effort to improve transparency around such situations.
If there’s anything else we can do to help or clarify, please don’t hesitate to reach out.
Antwoord van Kissandfly.ro
Dear Mahmoud,
Thank you for your message. We’ve just provided you with the necessary check-in instructions over the phone. Additionally, we’ve sent detailed information to the email address used during the booking to ensure your personal data remains protected.
Please check your email inbox, and let us know if you need any further help.
Very reactive support!
Very reactive support! Greetings to Sofiia who was very helpful
9 mei 2025
Review zonder uitnodiging
Antwoord van Kissandfly.ro
Dear Cezara,
Thank you for your kind feedback!
We’re very glad to hear that you had a positive experience with our support team. Sofiia will be especially happy to know that her assistance was helpful to you.
If you need anything else, feel free to reach out — we're always here to help.
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