Motortrustuk Lancaster Reviews 

Paul was with us from the start from choosing the car to purchasing our choice very informative answering any questions we had and corresponded with us throughout will be back when we need to update in future

Great service,Chad was very attentive and made sure we were looked after throughout the full buying process.

I had the worst car-buying experience at this dealership. I was very close to being scammed.

At the beginning, they showed me a vehicle that had many cosmetic and mechanical issues. They told me that the car had just arrived at their dealership and that they would never deliver a vehicle in that condition because they cared about their reputation. They asked me to complete the purchase process, pay a deposit, and give them two weeks to fix all the mechanical and cosmetic problems.

After two weeks, they contacted me and said the car was ready. I told them I would come with my own mechanic to inspect and test the vehicle before accepting it, and they said there was no problem.

When we arrived, the only thing they had done was replace the tyres — and even those were used tyres that still had problems. Apart from that, the vehicle was basically in the same condition as the first day. It had serious mechanical and safety issues that any proper inspection would have failed. I honestly don’t understand how this vehicle passed its MOT.

When I pointed out that nothing had really been repaired and that they were trying to deliver the same vehicle, they denied everything. They said I had already seen these issues on the first day and that I should have made my decision then. They refused to accept that they had promised to fix the problems and they even refused to refund my deposit.

After a lot of arguments and stress, they finally agreed to return my deposit, but said it would take a month. After around 40 days and many follow-ups, I finally received my money back.

This was by far the worst experience I have ever had with a dealership. Many of their vehicles are priced higher than other dealerships, but the attitude and behaviour of the staff were extremely disappointing.

I would not recommend anyone to buy a car from this dealership.

Paul’s been fab! Very helpful and answered all the questions I’ve had.

Motor trust uk Lancaster really helped us with purchasing the car. They have an amazing collection of cars and the salesmen are really helpful. Conor assisted us with all the sales and it was all hassle free. I have already recommended this to all my friends.

Great chad was really helpful and kept me up to date throughout great communication would definitely use again when we need the next car

Complete radio silence since 3rd March after a SECOND gearbox failure. Case now with the Financial Ombudsman.

I am writing this to warn potential buyers about the appalling aftersales treatment at Motor Trust Lancashire. Their refusal to communicate has caused me nearly four months of severe stress, deeply affecting my sleep, eating habits, and health conditions, including Type 1 diabetes and hypertension.

I bought my car on 28th September 2025. Only two weeks later, on 14th October 2025, the gearbox broke down. The dealership told me to take it to a trusted VAT-registered garage, which I did.On 17th February 2026, the gearbox completely failed for a second time. Again, Motor Trust told me to take it to a trusted VAT garage and email them the diagnostic report so they could arrange a solution.I emailed them the second diagnostic report on 3rd March 2026 as requested. Since that day, I have been met with total radio silence. It has been nearly four months without a single reply or phone call, leaving me stranded with a broken car.

They are quick to take your money, but they completely abandon you when their car fails. Because of their total refusal to communicate and failure to resolve this within the legal 8-week timeframe, I have been forced to escalate this matter to my fiance lender and now to Financial Ombudsman Service, where an official investigation is now underway.Do not trust them. Avoid this dealership at all costs.

Update i have ever communication recorded emails, sent every report have 2 VAT-registered diagnostic reports and 2 independence inspection from DEKRA and IVIS i have sent diagnostic report directly to motortrust lancaster never replied back that is radio silence since 3/3/26 even the broker carmoney sent email directly to motortrust lancaster saying customer has sent a diagnostic and want a reply for solution which still have not to this date and I have copy emails confirming this i have ever communication sent and replied from motortrust lancaster all backed up.

I have went through proper channels to resolve this matter like I said before radio silence and the way you talking about this review go through proper channels which I did you 4 months behind complete facts will speak for themselves.

Connor was a great help in choosing my new car, very patient and explained the process really well.

Great service from start to finish, the salesman Chad was thorough from contacting , photos, updates.
Very impressed with him👌

great Communication. Everything done throughly and quickly, every question asked was answered. Really happy with the outcome, thankyou :)

Connor was very professional and helpful all through my experience, he showed me a wide range of cars to choose from and had great customer service.

Although there was a delay, Chad was great with communication and I am very happy with the service. Highly recommend.

Spotted the car I wanted online, went in and spoke to Chad,
Very helpful and knows his job. Excellent service all round. Well worth a visit.

Brilliant experience with Motor trust. Louis went above and beyond to ensure the car was ready for us at short notice and we're very happy with the purchase.

Lewis was very helpful, professional and a credit to the company. 5/5 would highly recommend.

Chad was fantastic with every part of purchasing my new vehicle

Thank you for an easy process.

Chad was fantastic handled my car buying experience brilliantly would definitely recommend 👍👍

Brought my Honda Civic on the 20th May2026 great service and customer service from Chad helped me out a lot when I was asking questions about the vehicle as well
Would definitely recommend the company as well