Purchased product from mychway and was confused about eta because my order had 2 products and one arrived early and I thought the second item was delivered elsewhere, well I had Calli respond quickl... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
MyChway has exceptional customer service. They were very professional reaching out to me and keeping me updated every step of the way. They were also prompt in responding to my inquiry before my pur... Toon meer
I had no issues with communicating with the reps. Despite the time difference, they always follow up and the beginning of their business day. It takes time to have a detailed conversation there’s a ti... Toon meer
Bedrijf heeft geantwoord
First off, Oran who was is my contact here is amazing! Very helpful in getting me the best deals and listening to everything I need and giving me the best recommendations. Customer service is 10/10... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
myChway is the best beauty machine manufacturer, providing cavitation slimming machine, lipo cavitation machine, and a list of aesthetic treatment solutions.
Contactgegevens
RM1701A, Pengdu Mansion, 126 Nanguang Rd, Nanshan, 518000, Shenzhen, China
- (+852)561-47818
- customerservice@mychway.com
- mychway.com
4,8
Uitstekend
206 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Customer Service has been exceptional…
Customer Service has been exceptional and Amelia was the one who had assisted me with diagnosing and finding out how to properly install my machine. 5 stars. Thank you so much.
20 februari 2025
Review zonder uitnodiging
Antwoord van myChway
Thank you for your fantastic feedback!
We’re so pleased to hear that Amelia was able to assist you with diagnosing and properly installing your machine.
Your 5-star rating is greatly appreciated, and we’re always here to support you!
Excellent customer service
Excellent customer service, very prompt responses (please consider the time difference wherever you are) to my questions. The machine I ordered is as expected and I think a very reasonable price. It did take me a while to get it however that was due to clearing customs.
18 februari 2025
Review zonder uitnodiging
Antwoord van myChway
Thank you for your feedback!
We're glad you were happy with our service and the machine.
We appreciate your understanding about the customs delay. Let us know if you need anything else!
Excellent service
Excellent service, swift delivery. Machine arrived quickly and instructions were pretty straightforward. The best part is I am already getting results.
13 februari 2025
Review zonder uitnodiging
Antwoord van myChway
Thank you for your kind words!
We're happy to hear you're already seeing results and that the delivery and instructions met your expectations.
We appreciate your support!
Love Mychway!!!!
Amazing customer service. Quick shipping and great products. Thanks Amelia, Thanks Oran, and Thanks Miya. They answered allllllll my questions and concerns Fast.
1,000 of 100 recommended ❤️
12 februari 2025
Review zonder uitnodiging
Antwoord van myChway
Thank you so much for your wonderful feedback!
We’re thrilled to hear about your positive experience with our team. We truly appreciate your recommendation.
The entire process was fabulous…
The entire process was fabulous however, came in earlier than expected. Loved shopping with your company. Highly recommend.
13 januari 2025
Antwoord van myChway
Thank you for your kind words and positive feedback!
We're thrilled to hear you had a great shopping experience with us. We appreciate your recommendation.
Good service and Amelia's attention was…
Good service and Amelia's attention was very efficient, she helped me with all my questions regarding the machine, highly recommended
10 februari 2025
Review zonder uitnodiging
Antwoord van myChway
Thank you for your kind words! We're thrilled to hear that Amelia was able to assist you efficiently and answer all your questions. Your recommendation means a lot to us, and we appreciate your support!
Amelia was the best representative that…
Amelia was the best representative that I have ever dealt with. She answered all of my questions and helped me with my new order. I cannot wait to order more products from mychway!!!!
9 februari 2025
Review zonder uitnodiging
Antwoord van myChway
Thank you for your wonderful feedback!
We’re delighted to hear that Amelia provided you with exceptional service.
We truly appreciate your support.
Great equipment and Custumer service…
Great equipment and Custumer service 100% recommend!
5 februari 2025
Review zonder uitnodiging
Antwoord van myChway
Thank you for your kind words! We're delighted to hear that you're satisfied with our equipment and customer service. Your recommendation means a lot to us!
Amelia was very prompt on all the…
Amelia was very prompt on all the instructions on this machine. She always got back to me in a timely manner
14 januari 2025
Review zonder uitnodiging
Antwoord van myChway
Thank you for your kind feedback! We're thrilled to hear that Amelia provided prompt and timely assistance.
Your satisfaction is our priority, and we appreciate your support!
Unoisetion 6 in 1
Bought the Unoisetion 6 in 1 Cavitation/RF/Laser Lipo and everything was great except the Body RF probe. I spoke with Amelia and within 3 days including the weekend I had a new RF probe and everything was working and amazing on this machine! MyChWay is highly recommended!
17 januari 2025
Review zonder uitnodiging
Antwoord van myChway
Thank you for your wonderful review!
We're so glad to hear that you’re enjoying your Unoisetion 6 in 1 machine and that Amelia was able to assist you quickly.
Your recommendation means a lot to us, and we truly appreciate your support!
Great products and exceptional customer…
Great products and exceptional customer service always willing to help if there's any issues great communication satisfaction is there a number one concern.
20 januari 2025
Review zonder uitnodiging
Antwoord van myChway
Thank you so much for your kind words!
We’re thrilled to hear that you’re happy with our products and customer service.
Your satisfaction is our top priority.
Amelia was very patient and explained…
Amelia was very patient and explained everything to me no matter how many questions I asked
14 januari 2025
Review zonder uitnodiging
Antwoord van myChway
Thank you for your kind feedback!
We're thrilled to hear that Amelia was able to assist you patiently and thoroughly.
We appreciate your support!
Happy with delivery to Australia
Happy with delivery to Australia, machine arrived in perfect condition
30 december 2024
Review zonder uitnodiging
Antwoord van myChway
Thank you for your feedback! We're glad to hear that your machine arrived in perfect condition and that you're happy with the delivery to Australia. We appreciate your support!
Mychway is a great website highly recommend
There machines are top of the line. I only order from them. They give the best deals and I know I can trust what I am getting from them highly recommend this site.
22 december 2024
Antwoord van myChway
Thank you so much for your kind words and support!
We're thrilled to hear that you trust our products and enjoy the deals we offer.
For any further inquiries, please feel free to reach out.
Extremely helpful
Extremely helpful! Great customer service! Will shop with again🙏🏽👍🏾
12 december 2024
Review zonder uitnodiging
Antwoord van myChway
Thank you for your kind words!
We’re delighted to hear about your positive experience.
If you have any further inquiries, please don’t hesitate to reach out.
Machine not strong enough
26 september 2024
Antwoord van myChway
We’re sorry to hear that the machine didn’t meet your expectations. Please note that our accessories come with a 3-month warranty, and the main unit is covered for one year.
We’ve already reached out to you via email and WhatsApp to address your concerns.
Kindly check your messages at your earliest convenience, and we’ll be happy to assist you further.
We value your input and are here to ensure your satisfaction.
Shipping was fast
Shipping was fast, great communication and the hydrafacial machine is great ! Will purchase more items from here .
18 december 2024
Review zonder uitnodiging
Antwoord van myChway
Thank you for your kind words!
We're glad to hear you're happy with the fast shipping and communication. We appreciate your support.
Online Shopping Experience:
Online Shopping Experience:
“My online shopping experience was fantastic! The website was easy to use, and my order arrived quickly and well-packaged. Everything was smooth and efficient from start to finish.”
Customer Service for Defective Items:
“When I discovered a couple of issues with my purchase, the customer service Name “Vary” went above and beyond to resolve them. Instead of asking me to return the items, she promptly settle to sent the necessary parts to fix the machine and even replaced my LED light therapy device with a brand-new one. Her solution-oriented approach and dedication to customer satisfaction truly stood out. Highly recommended!” Thank you so much Especially to Vary. I appreciate your Help.
17 december 2024
Review zonder uitnodiging
Antwoord van myChway
Thank you for your wonderful feedback!
We're thrilled to hear you had a smooth shopping experience and that Vary was able to assist you so effectively.
We take great pride in ensuring customer satisfaction, and we're happy we could resolve the issues quickly.
Your kind words are much appreciated.
Excellent assistance and support
Excellent assistance and support
16 december 2024
Review zonder uitnodiging
Antwoord van myChway
Thank you for your kind words! We’re thrilled to hear that you were satisfied with our assistance and support.
Great overall experience
The equipment arrived quite quickly - I had no worries over that especially as it was coming from overseas. The machine arrived intact, no scratches or anything to give me worries. Putting together was easy and I have am starting to see the difference. Consistency and patience are key elements.
23 november 2024
Antwoord van myChway
Thank you for your kind feedback!
We're glad to hear that your equipment arrived quickly and in perfect condition.
It's wonderful to know you're already seeing results—consistency and patience truly make all the difference.
We appreciate your support!
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