PT Academy Reviews 

2.702
TrustScore 4.5 uit 5

4,6

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Beoordeeld met 5 van de 5 sterren

I had been been getting so confused with all this and not really knowing what my best course of action was and luckily I heard about PT academy and I was fortunate enough to speak with Orla who was st... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The tutors are extremely hands on, ready to help wherever they can and make it a very enjoyable couple weeks. Credit to my tutor Rian who without him a lot of us wouldn’t have finished the course, he... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Was referred to PT Academy by my current PT i train with as I am looking to change career. I got in touch and Tee was great getting back to me promptly. We discussed where I wanted to go within the... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I originally rang PT Academy to ask some questions about a course and that was it. However, after listing off all my questions with Tee and speaking for a while, I went ahead and bought a course. Tee... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Onderwijsaanbieder
  2. Onderwijsinstelling
  3. Trainingscentrum

Geschreven door het bedrijf

PT Academy was founded in 2009 based upon our perception of what we believed the industry needed at the time. We introduced a nationwide "mentor" based system where learners would be taught and mentored by active personal trainers and fitness professionals. 10 years on and having partnered with several health club chains - Personal Trainer Academy is now the largest and fastest growing fitness education company in the UK. Recognised as the UK's leading fitness and personal training course providers, we have the largest number of assessment centres and venues than any other UK training provider. We are the first education company to use active trainers as mentors, assessors and tutors of our courses. We are committed to raising standards throughout the health and fitness industry by innovating learning methods, competitive prices and high quality graduates. Our innovative approach led to a prestigious award earlier this year from the Institute of Directors - an independent organisation with a royal chart PT Academy was, and still is, the only fitness education company to use active personal trainers as part of its expert delivery team. From the beginning, our philosophy has always been that our students learn best from qualified personal trainers. Personal trainers know exactly what it takes to grow a successful personal training business as they’ve done it themselves. This firm belief has resulted in the development of our flagship learning method, the Flexi-Learner programme, where students are assigned an active personal trainer in their local region who guides them through their Level 2 and 3 personal trainer qualifications. The success of the Flexi-Learner method has meant that in just a few years our team has expanded. We now have over 200 active trainers across the UK and the highest number of assessment centres, making PT Academy the largest fitness education provider in the UK. PT Academy is committed to giving people of all backgrounds the opportunity to become a qualified personal trainer through our competitive pricing and innovative learning methods. In doing this we’re producing high-quality graduates for the health and fitness industry. Our qualifications are OFQUAL regulated and certificated by NCFE, Focus Awards, 1st4Sport and VTCT awarding organisations. This ensures full recognition from employers, the Register of Exercise Professionals (REPs) and CIMSPA.

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Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

3K reviews

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4,6

Alle reviews

(2.702)

249 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

I have nearly finished the level 3 PT…

I have nearly finished the level 3 PT course. I have enjoyed every moment of it and have learned a serious amount. David and Sofia have been very supportive mentors and teachers. We are provided with many resource to help on our future PT journeys. I recommend them 💯.

14 maart 2026
Review zonder uitnodiging
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Antwoord van PT Academy

Hi Cherelle,

Thank you for feedback! And all the best in completing your course!

Kind regards,

PT Academy

Beoordeeld met 5 van de 5 sterren

I had a great experience studying with…

I had a great experience studying with PT Academy while completing my Level 2 Gym Instructor and Level 3 Personal Trainer qualifications. The course was well structured, practical, and very informative.

A special thank you to Sofia and David, who were amazing trainers throughout the course. They were extremely knowledgeable, supportive, and always willing to take the time to explain concepts properly. Their real-world experience in the fitness industry made the learning process much more valuable.

I would highly recommend PT Academy to anyone looking to start or progress their career in the fitness industry.

9 maart 2026
Review zonder uitnodiging
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Antwoord van PT Academy

Thank you for this detailed review Irsalan! Sofia and David extend their gratitude for your kind words and wish you all the best on your career in the fitness industry.

Kind regards,

PT Academy Team

Beoordeeld met 5 van de 5 sterren

Brilliant and amazing teachers!

Brilliant in-depth courses that really prepare you will for the industry! Sofia and David are amazing teachers, always happy to help and go the extra mile to support their students

14 maart 2026
Review zonder uitnodiging
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Antwoord van PT Academy

Thank you for your feedback!

We are so glad you had a great experience and felt that our course was in-depth - that is exactly what we aim . Sofia and David will be sure to hear your kind words. All the best with your future career in personal training!

Kind regards,

PT Academy Team

Beoordeeld met 5 van de 5 sterren

Really supportive coach and mentor.

Really supportive coach and mentor.

21 juli 2025
Review zonder uitnodiging
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Antwoord van PT Academy

Thank you for taking the time to review!

Wishing you all the success as you take the next steps in your personal training career!

Kind regards,

PT Academy Team

Beoordeeld met 5 van de 5 sterren

They were clear concise and friendly

They were clear concise and friendly! I asked lots of questions which they answered well. It was all very straightforward and simple. I tried navigating it all online but got a bit confused. They called me back quickly! I would recommend it.

3 maart 2026
Review zonder uitnodiging
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Antwoord van PT Academy

Thank you for your feedback!

We’re glad to hear our team was able to help and make things clear and straightforward for you.

We really appreciate your recommendation and are always here to support you whenever needed.

Kind regards,

PT Academy Team

Beoordeeld met 5 van de 5 sterren

Very helpful

Mariah was very helpful and encouraging during the sign up process

25 februari 2026
Review zonder uitnodiging
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Antwoord van PT Academy

Thank you for your review!

We're glad to hear Mariah was helpful, we'll be sure to pass on your feedback.

Kind regards,

PT Academy Team

Beoordeeld met 5 van de 5 sterren

Easy sign up process

Easy sign up process, we shall see what the course entails and the quality of delivery :)

25 februari 2026
Review zonder uitnodiging
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Antwoord van PT Academy

Thanks for your comment!

We’re sure you’ll have a fantastic experience with the rest of the course, and the team is here to support you every step of the way.

Kindest regards,

PT Academy Team

Beoordeeld met 5 van de 5 sterren

Knowledgeable and efficient in…

Knowledgeable and efficient in communication. Easy sign up and very supportive team member Jordan who dealt with me.

25 februari 2026
Review zonder uitnodiging
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Antwoord van PT Academy

Thank you for your feedback!

We’re glad to hear that Jordan and the team were supportive and made the sign-up process easy. We’ll be sure to pass your lovely words on to him.

Kind regards,

PT Academy Team

Beoordeeld met 5 van de 5 sterren

Completing Level 3 Personal training

I completed my Level 3 Personal Training qualification with PT Academy and had a genuinely great experience.

The course was well structured, practical and supportive throughout. A big thank you to Sofia and David! Both were knowledgeable, encouraging and always available to answer questions. Their guidance made the learning process clear, manageable and confidence-building.

The balance between theory and hands-on application was strong, and you can tell they genuinely want their students to succeed in the industry.

23 februari 2026
Review zonder uitnodiging
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Antwoord van PT Academy

Thank you for your feedback!

We’re so glad you had a great experience and felt supported throughout the course - that is exactly what we aim . Sofia and David will be thrilled to hear your kind words. Well done on completing your Level 3, and all the best as you kick off your career in personal training!

Kind regards,

PT Academy

Beoordeeld met 5 van de 5 sterren

Thank You to PT Academy

Thank You to PT Academy, David, and Sofia

I would like to express my sincere appreciation to PT Academy for providing such a high-quality and professional Personal Training course.

Throughout my journey, I had the privilege of being taught by two exceptional instructors — David and Sophia — and I am truly grateful for their support and guidance.

David was our tutor twice a week through online sessions and live video calls. His teaching style was clear, structured, and incredibly informative. He made complex topics easy to understand and always ensured that every student was keeping up with the material. His professionalism, knowledge, and ability to communicate effectively made the online learning experience engaging and productive.

Sofia was our face-to-face instructor in the gym, and her practical teaching was outstanding. She is calm, patient, and extremely supportive. Whenever I found something difficult, she took the time to explain it again without hesitation. Her hands-on guidance gave me confidence in applying my knowledge in real gym situations. She created a positive and motivating learning environment that truly helped me grow.

Thanks to both David and Sofia, I not only gained valuable knowledge but also developed confidence in myself as a personal trainer. Their dedication and passion for teaching really stand out.

I am proud to have completed my course at PT Academy, and I highly recommend it to anyone looking to build a successful career in fitness.

Thank you again to David, Sofia, and the entire PT Academy team for an unforgettable and inspiring experience.

18 februari 2026
Review zonder uitnodiging
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Antwoord van PT Academy

Thank you for taking the time to share such lovely feedback.

We're very pleased to hear how positive your experience was and that both David and Sofia were able to support you throughout the course. We'll be sure to pass your kind words on to them.

Congratulations on completing the course, and we wish you every success in your career as a personal trainer.

Kind regards,

PT Academy Team

Beoordeeld met 5 van de 5 sterren

High standard PT course with great tutors.

I had a really positive experience on the PT course. David and Sophia were both extremely knowledgeable, professional and supportive throughout. Their teaching style was clear, structured and easy to follow, which made even the more complex topics much easier to understand.
They took the time to answer questions in detail, offered practical examples, and made sure everyone felt confident before moving on. The balance between theory and practical learning was excellent, and I felt genuinely supported in developing both my knowledge and confidence as a future personal trainer.
Their encouragement, patience and expertise created a motivating learning environment where I felt comfortable asking questions and pushing myself to improve. They are a real credit to the course and clearly passionate about helping students succeed.

18 februari 2026
Review zonder uitnodiging
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Antwoord van PT Academy

Thank you for the fantastic feedback.

We're really pleased to hear you had such a positive experience on the course and that David and Sophia’s support and teaching style made a difference. We'll be sure to pass your kind words on to them, and we wish you all the best in your PT career.

Kind regards,

PT Academy Team

Beoordeeld met 2 van de 5 sterren

All communication is AI generated

All communication is AI generated, with the mistake of removing the parts such as “ If you’d like, I can also tailor this into a shorter version for marketing or email use.”

In response to your reply, at no point have I stated I am a learner, I am yet to get to that point. However, won’t be as all correspondence and communication around what you offer has been AI generated with the mistake of leaving in the generic AI end of text comments “ If you’d like, I can also tailor this into a shorter version for marketing or email use.” When I have seeked clarity as to wether or not there is a human at the end of the AI generated messages, I got no response.

18 februari 2026
Review zonder uitnodiging
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Antwoord van PT Academy

Hi Mrs Martin,

We have carefully reviewed our records and cannot locate you within our learner database. If you have enrolled with us, we would appreciate if you could contact our support team directly on 0121 366 0292 option 2, and provide the date of enrolment so that we can investigate this matter fully.

We would also like to clarify that PT Academy does not use artificial intelligence within it's delivery or support processes. We maintain a firm internal policy against it's use in this context and instead rely on established quality assurance procedures and structured toolkits to ensure all learner support remains authentic and personalised.

We are committed to resolving any genuine concerns promptly and professionally, and we encourage you to contact our support team so that we may assist you further.

Kind regards,

PT Academy Team

Beoordeeld met 5 van de 5 sterren

Easy to talk too and informative.

Easy to talk to and informative.
First class customer service
Thank you Tee

17 februari 2026
Review zonder uitnodiging
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Antwoord van PT Academy

Thank you for your feedback.

We'll be sure to pass your thanks on to Tee and we're happy to hear you found him helpful.

Kind regards,

PT Academy Team

Beoordeeld met 5 van de 5 sterren

I’ve had a great experience with my PT…

I’ve had a great experience with my PT mentor Sam deeley. He’s incredibly kind, supportive, and genuinely cares about your progress. He explains everything clearly and makes sure you understand the why behind the training. Sam always is happy to answer questions and provide extra help. I’d highly recommend him to anyone looking for a knowledgeable and supportive mentor.

11 februari 2026
Review zonder uitnodiging
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Antwoord van PT Academy

Thank you for the great feedback. We're really pleased to hear you had such a positive experience with Sam and that his support and guidance made a difference during your studies - that is what we aim to do.

We appreciate the recommendation and wish you all the best moving forward.

Kind regards,

PT Academy Team

Beoordeeld met 5 van de 5 sterren

High quality training

High quality training materials, very competent support and my personal tutor, Sofia, was very professional. She responded to all my queries throughout my studies in a timely and courteous manner and conducted my assessment very well.

4 februari 2026
Review zonder uitnodiging
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Antwoord van PT Academy

Thank you for your kind feedback.

We’re very happy to hear that you had a positive experience with the training and support provided. It’s great to know that Sofia was able to assist you professionally and respond to your queries promptly.

We appreciate your comments and wish you continued success in your studies.

Kindest regards,

PT Academy Team

Beoordeeld met 1 van de 5 sterren

They're basically a SCAM

They're basically a SCAM. I paid £1000 for three courses in March 2025, and I finished all the course workbooks by July 2025, but they're still marking my first course workbook (the Level 2 Gym instructor workbook). They take ages to mark the courses, and the markers clearly just skim through the answers, providing generic comments. You need 100% to pass each course, so there will be loads of back and forth. Even though I only had two multiple-choice questions wrong and one written answer incorrect, it's been over six months of back-and-forth email discussions, and I haven't even had my first course workbook marked. Unfortunately, I paid them upfront. If you need your courses done any time soon, avoid PT Academy courses: the markers take forever to do anything and don't care. You'll get quick responses to emails or calls, but the marking will take forever.

10 februari 2026
Review zonder uitnodiging
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Antwoord van PT Academy

Thank you for your feedback. We’re sorry to hear that you’re unhappy with your experience.

We clearly state that assessment turnaround times are 14-28 working days, as this allows for full review in line with awarding body requirements, including the need to achieve 100% competency.

Our assessments team have ensured a fast-track on your submission as a gesture of goodwill. Should you have any further questions please contact our accounts team on 0121 366 0292 (option 2)

Kind regards,

PT Academy Team

Beoordeeld met 4 van de 5 sterren

Pros & Cons of PT ACADEMY

Pros
• Sam (my mentor) has been very supportive throughout my time with PT Academy — helpful, approachable, and generally quick to respond when guidance or clarification was needed. That support has been a big positive for me.
• The pricing of the qualifications is very competitive compared to other providers, and there’s clear value for money in choosing PT Academy.
Constructive feedback (PT Academy platform, not tutor-related)
• The learning platform and delivery feel quite outdated compared to modern online education standards. A lot of the process relies on emails, PDFs, and multiple external links (OneDrive, video links, etc.), which can make things harder to track and less intuitive.
• From a learner’s perspective — especially someone with ADHD — the experience could be significantly improved with a more centralised, modern learning platform where content, videos, submissions, and feedback all live in one place.
• I’ve completed several online qualifications over the past decade, and many used more streamlined digital systems that made learning more engaging and easier to manage.

Thanks again — and appreciate your ongoing support.

12 februari 2026
Review zonder uitnodiging
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Antwoord van PT Academy

Thank you for your thoughtful feedback.

We’re really pleased to hear that Sam has been supportive and approachable, - we’ll be sure to pass along your kind words.

We also appreciate your constructive feedback regarding the learning platform, we’ll certainly take your suggestions on board.

Thanks again for taking the time to share your experience and we wish you all the best with your future career.

Kindest regards,

PT Academy Team

Beoordeeld met 1 van de 5 sterren

I had an extremely poor experience with…

I had an extremely poor experience with this personal trainer academy. From the very beginning, everything seemed professional and responsive—at least until the moment you make the payment. Once you submit your completed workbook, you can wait weeks for a reply. The questions are not reviewed by real professionals, and even when you respond exactly to the assessors’ requirements, you receive feedback on the same question as if your answer had never been read. It is clear that the process is not handled with any attention or competence.
When you try to discuss these issues with someone from the administration, they simply tell you to send an email. You send the email, and then you are redirected to another email address. The entire system feels like a scam—no professionals, no clear information, no proper explanation of the process. I absolutely do not recommend this academy, and I will make sure others are aware of the poor experience I had, especially because I initially trusted them.
I want to highlight that I am a former military professional who genuinely wanted to obtain a qualified personal trainer certificate in this country. I value my personal development and my qualifications, and I truly believed I had found a credible school. Unfortunately, it is not.

10 februari 2026
Review zonder uitnodiging
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Antwoord van PT Academy

Thank you for your feedback. We’re sorry to hear that you feel dissatisfied with your experience.

Our assessment process and turnaround times are clearly outlined from the outset. Submissions can take 14–28 working days to be reviewed, as each workbook must be assessed in line with awarding body requirements to ensure 100% competency is achieved before certification can be issued. This process is in place to maintain the quality and integrity of the qualification.

All assessments are reviewed by qualified assessors, and feedback is provided to support learners in meeting the required standards. If further clarification is needed on any feedback received, our team is always happy to assist and guide you through the process.

Our accounts teams have also attempted to contact you but have been unable to reach you. Please contact us on 0121 366 0292 (option 2) so we can discuss your concerns directly and provide any assistance you may need.

Kind regards,

PT Academy Team

Beoordeeld met 5 van de 5 sterren

Great Customer Service and very…

Great Customer Service and very helpful, informative

9 februari 2026
Review zonder uitnodiging
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Antwoord van PT Academy

Thank you for your lovely feedback! We’re glad to hear you found our team helpful. Best of Luck with your career!

Warm regards,

PT Academy Team

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