After having previously a negative experience with another tax advisor (who gave me absolutely no guidance, just basic information), the introductory call with Ana & Manuel was 'a breath of fresh air'... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Great experience! I changed my Ukrainian car plates. Everything was explained great and clear. Maximum dedication and help. Good English . Rui even helped me with any simple questions like paymen... Toon meer
Bedrijf heeft geantwoord
Work with Rui was really amazing. I sincerely greatfull him for his patience. Hi was answering to my endless stupid questions with stoic calm. And came up with solutions to unexpected and complex iss... Toon meer
Bedrijf heeft geantwoord
Absolutely outstanding support experience! The team went above and beyond to help me, responding super quickly with clear, friendly, and expert guidance. They truly care about solving issues and makin... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Step Inside Portugal is specialized in expert tax advice, immigration support, and dedicated assistance for self-employed professionals. Additionally, we streamline the vehicle legalization process, ensuring a hassle-free experience. We guide Clients through every step, making Portugal their home with ease.
Contactgegevens
-, -, -, Portugal
- +351910482686
- info@stepinsideportugal.com
- stepinsideportugal.com
4,8
Uitstekend
150 reviews
Zo gebruikt dit bedrijf Trustpilot
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Very bad experience
I keep asking myself,
why did they agree to have a meeting online (after paying the very high amount they ask) if they knew they couldn't help me??.
That is my concern. I think she should have told me there was no point in paying as she was not able to help me but instead, she sent me the link to pay.
That says a lot!!
12 december 2024
Review zonder uitnodiging
Antwoord van Step Inside Portugal
Dear Malena,
After your initial review containing multiple inaccuracies was removed by Trustpilot for being defamatory and baseless, we are disappointed to see yet another review that similarly misrepresents the facts.
Let us clarify once again: you repeatedly requested a consultation, and we clearly explained that we do not offer free consultations. As per our standard procedure, we provided you with instructions to book and pay for the meeting. Once we sent the payment link, your behavior became increasingly inappropriate, including unfounded accusations of extortion, which we strongly refute.
It’s important to note that we are a small business, just like yours, and it’s deeply disheartening to see an unjust review like this. As a fellow business owner, you should understand the potential harm such baseless claims can cause, especially when we were transparent from the very beginning.
We take great pride in offering fair, respectful, and professional assistance to all our clients. We expect the same respect in return and will not tolerate false accusations or disrespectful behavior.
If you would like to resolve this matter constructively, we remain open to discussion. Otherwise, we kindly ask that you refrain from making further unfounded claims.
Best regards,
Ana
Always quick response, good price
Always quick response
Smooth process
Good price
16 december 2024
Review zonder uitnodiging
Antwoord van Step Inside Portugal
Dear Alexander,
Thank you so much for your kind review!
We truly appreciate your feedback and are thrilled that we could assist you in your journey. At Step Inside Portugal, our goal is to provide exceptional service tailored to each client's needs, and your trust in us means the world.
We look forward to continuing to support you
Best regards
Un gran servicio
Un gran servicio, de principio a fin. Desde que llegamos a Portugal son nuestro punto de referencia para todas nuestras gestiones. Los recomiendo encarecidamente ¡gracias por tan buen servicio!
12 december 2024
Review zonder uitnodiging
Antwoord van Step Inside Portugal
Estimado Pepito,
Agradecemos sinceramente tus comentarios y el tiempo que te tomaste para dejar esta excelente reseña. En Step Inside Portugal, nos esforzamos por garantizar que cada cliente tenga una experiencia fluida y personalizada.
Tu confianza y tus amables palabras nos motivan a seguir ofreciendo un servicio excepcional. ¡Gracias por elegirnos!
Un cordial saludo
I want to leave a good review
I want to leave a good review. And put 10 stars. I recommend this company. Professionals, 24/7 in touch. We did customs clearance of the car. Various bureaucratic situations arose, which the specialist resolved very quickly and professionally. We were calm and knew that our situation was in good hands. Thank you.
3 november 2024
Review zonder uitnodiging
Antwoord van Step Inside Portugal
Dear Yulia,
Thank you so much for your excellent feedback. We are thrilled to know that we were able to help resolve the issues quickly and effectively.
Our team is always available to support our clients and ensure that the entire process is as smooth as possible.
We appreciate your trust in us and your recommendation of our services. We are always here for any future needs. Thank you!
Best regards
I had a very bad experience with Step…
I had a very bad experience with Step Inside Portugal. Once i paid 153,75€ for an on line meeting, the info i received was terribly insufficient and inadequate. I wanted to be informed about the constitution of a company in Portugal for real property investment. They compromised to send me a table with taxes about it, and they never send it to me. Once I asked for this, they wanted to invoice me again.
Not serius, not professional, very bad experience
10 januari 2024
Review zonder uitnodiging
Antwoord van Step Inside Portugal
Dear Mario,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations, and we’d like to clarify the services provided.
- The €125 + VAT fee covered a 1-hour tax consulting meeting, specifically arranged to discuss your Non-Habitual Resident (NHR) status and plans to relocate to Portugal in January 2024. During this consultation, you also mentioned potential real estate investments in Portugal, either through a Portuguese or Spanish company, and we discussed the tax implications.
- A few weeks after our consultation, you sent us an Excel spreadsheet listing four potential property investments. You requested that we calculate the tax implications of each investment, comparing the outcomes for both a Portuguese and Spanish company structure. Given the depth of analysis required to provide accurate, tailored tax scenarios across multiple properties and jurisdictions, this work extended beyond the scope of our initial consultation. We explained that, to perform this level of detailed analysis, we would need to charge an additional fee, as it involves substantial time and expertise to provide a thorough and accurate assessment.
We are committed to transparency in our services, and we regret any misunderstandings regarding the scope of the initial meeting. Please feel free to reach out if you have any further questions or need additional clarification.
Recorremos aos serviços desta empresa
Recorremos aos serviços desta empresa - ficámos muito satisfeitos. tudo é feito ao mais alto nível. O nosso carro foi legalizado - agora o nosso carro está na Matrícula Portuguesa. Eu recomendo este serviço
9 oktober 2024
Review zonder uitnodiging
Antwoord van Step Inside Portugal
Muitíssimo obrigada pelo seu feedback!
Somos muito gratos por confiar em nós e nos nossos serviços! Acreditamos que são estes comentários que também nos motivam a continuar e até mesmo melhorar o nosso trabalho.
Com os melhores cumprimentos
Step Inside Portugal went above and…
Step Inside Portugal went above and beyond with my tax return, even when we reached out at the last minute just before the deadline. They not only handled everything efficiently but also took the time to explain every detail, ensuring we understood the process. Their dedication and thoroughness were impressive, and they truly exceeded our expectations by delivering exceptional service under tight timing. I highly recommend them for anyone needing help with tax returns in Portugal!
21 september 2024
Review zonder uitnodiging
Antwoord van Step Inside Portugal
Dear Rafael,
Thank you so much for your kind words!
We are delighted to hear that we were able to support you effectively, even under tight deadlines. At Step Inside Portugal, we always strive to provide thorough and efficient service, and we are pleased that our efforts exceeded your expectations.
Your recommendation means a lot to us, and we’re always here to assist with any future needs you may have.
Thank you once again!
Best regards
I had a great experience with Step…
I had a great experience with Step Inside Portugal. After my original accountant filed my Portuguese tax return incorrectly, their team quickly stepped in and efficiently corrected the errors. They were highly professional, responsive, and provided clear guidance throughout the process. The service was smooth, and their expertise gave me peace of mind. I would highly recommend them to anyone dealing with complex tax issues in Portugal, especially if previous filings were mishandled.
21 september 2024
Review zonder uitnodiging
Antwoord van Step Inside Portugal
Dear Sara,
Thank you so much for your positive feedback!
We’re thrilled to hear that we were able to efficiently correct the errors in your tax return and provide the peace of mind you needed. Our mission is always to offer high-quality service, and it’s great to know we met your expectations.
We truly appreciate your recommendation and are always here to assist you whenever you need.
Best regards
I used this company for tax return…Unreliable Service, Lack of Responsibility – Not Worth the Cost
I used this company for tax return assistance since it was my first time in Portugal, and I wanted the process to go smoothly. After providing all the required details, they missed adding important information into their system. As a result, my tax return wasn’t processed efficiently. When I raised the issue with them, their response was simply, "Sorry, we missed that detail." No further assistance was offered, and they didn’t take responsibility for their error. I had to make an appointment and personally attend the tax office to correct their mistake, which defeated the purpose of using their service in the first place.
Furthermore, in order to provide this service, they required my access details to the tax office, with the assurance that these would be deleted from their files once the process was completed. I requested confirmation of this deletion, but they never sent it, which I find highly irresponsible.
I don’t recommend this company, and I’d like to share that I then found out the steps for filing a tax return in Portugal are well-documented and very simple to do online. Even ChatGPT explains it clearly! The company charges an excessive fee for what are basic tasks and seems to take advantage of foreigners who are unfamiliar with the process. Based on their lack of accountability and poor performance, I wouldn’t recommend their services to anyone.
UPDATE POST RESPONSE: I would like to provide further clarification regarding your response to my review and the overall experience I had with your service.
Firstly, it’s worth noting that after reading my review, you sent me an email stating that I chose the "ugliest and most unfair" method to provide feedback by leaving a review on Trustpilot. This is ironic, considering your own emails encourage customers to leave feedback—unless, of course, you only welcome positive reviews.
Now, regarding the points you made in your response:
My primary reason for engaging your services was that it was my first time doing this process in Portugal, and I had limited knowledge. Additionally, I have limited time for these types of tasks, which is why I trusted that using your service would make the process smooth. However, even if the check had arrived at my address (which it did not), I would have had to personally handle the deposit at the bank, which defeats the purpose of hiring a service to simplify things. Furthermore, I was only informed that I would receive it via check after two attempts to obtain an update, during which the initial responses indicated that I would receive it via bank transfer.
The Error in the Tax Return
While I appreciate that you accepted my request after your internal deadline, this decision was entirely yours and does not explain why the IBAN was not included correctly in the first place. This was an error on your part, and regardless of timing, it directly affected the refund process.
Financial Impact
To say there was no financial impact is both incorrect and dismissive. As of today, September 25th, I still have not received the refund. Claiming there was no loss shows a lack of understanding of how not having access to expected funds impacts individuals financially. You have no insight into whether I was relying on those funds within the expected timeframe.
Communication Delays and Data Security
Despite requesting the deletion of my access details, I received no response for over seven business days regarding whether my personal data had been deleted, which is concerning given the sensitivity of the information involved. Eventually, I had to change my password for security purposes. It is also disheartening that I only received a response from you once I posted my review on Trustpilot.
20 september 2024
Review zonder uitnodiging
Antwoord van Step Inside Portugal
Dear Ligia,
Thank you for sharing your opinion, and we are sorry that our service did not meet your expectations. We would like to clarify several points to ensure your feedback is understood in the proper context:
1) Contracting at the End of the Deadline
On April 6th, you requested a fee proposal, which we sent on April 9th for €150 + VAT. However, on May 1st, after making the payment, you informed us that it was done by mistake. We immediately processed a full refund without charging the 0.5% fee (€7.50) that the payment platform charged us.
Later, on June 13th, you contacted us again to request our assistance, which we accepted without any issues, even though our policy is to commit to filing tax returns by June 30th only if approval and document submission occur by June 10th. In your case, we received all documents on June 19th, but to ensure timely filing, we sent your return for review on June 20th. You approved it on June 24th, and we immediately submitted it, 7 days before the deadline.
2) The Alleged "Error" in Your Tax Return
We would like to clarify that your tax return was filled out correctly, and your refund was processed with the exact amount. There was no financial harm or any serious error.
However, due to the late submission, there was a mistake where we did not include your IBAN, resulting in your refund being issued by check, as recorded by the Portuguese Postal Service. Unfortunately, even though the records indicated delivery, you did not receive the check, which is not imputable to us.
We informed you that, due to restrictions by the Tax Authority, canceling the check online was not possible, and you would need to wait until the check expired to request a bank transfer refund. Nonetheless, you chose to personally go to the tax office to request the cancellation, which can only be done by the taxpayer in person.
In conclusion, there was no error in your tax return, just a lapse in submitting the IBAN. We regret the inconvenience caused by the postal service, but we made every effort to ensure your return was filed on time to avoid any financial loss (and in fact there was no financial loss).
3) Confidential Information – Access to the Tax Portal
We understand your concern regarding access to the Tax Portal. It is mandatory to have your login credentials in order to prepare and submit your tax return.
At no point did we intend to store or archive this information after the process was completed. We assure you that your privacy and security are our priority, and should you feel any concern, you can change your Tax Portal password at any time for added peace of mind.
4) Refund of Our Fees
Finally, we must express our disappointment that this review appears to stem from us not agreeing to refund our fees, despite the fact that the service was fully delivered. Your tax return was submitted on time, and your refund was received correctly. We delivered the service in full and regret that the situation caused dissatisfaction.
We are always open to dialogue and available to assist with any further concerns.
Kind regards,
Ana
Antwoord van Step Inside Portugal
Dear Gleb,
Thank you for your kind words!
We’re so glad to hear that you’re satisfied with our service. It was a pleasure assisting you, and we’re always here to help whenever you need us!
Best regards
Great experience with tax advise and…
Great experience with tax advise and filling. This team is very professional, responsive and helpful! Highly recommend!
1 juni 2024
Review zonder uitnodiging
Antwoord van Step Inside Portugal
Dear Arpi,
Thank you so much for your positive feedback!
We’re thrilled to hear that you had a great experience with our team.
We truly appreciate your recommendation and are always here to help whenever you need us!
Best regards
la total dedicacion para resolver mi…
la total dedicacion para resolver mi problema y la muy, muy buena comunicacion con el cliente
20 juni 2024
Review zonder uitnodiging
Antwoord van Step Inside Portugal
Estimado Juan,
¡Muchas gracias por tus amables palabras!
Nos alegra saber que la dedicación y comunicación fueron de tu agrado. Siempre estamos a tu disposición para ayudarte con lo que necesites.
¡Gracias por confiar en nosotros!
Un cordial saludo
A lifesaver!
Step Inside Portugal was a real lifesaver! I'm an American expat who works digitally and had no idea how to navigate the Portuguese tax system. I've taken some language classes, but not enough to feel comfortable taking this on. The Step Inside Portugal professionals communicated well and helped me understand my responsibilities. I will keep coming back to utilize their services and recommend them to any American living in Portugal.
21 augustus 2024
Review zonder uitnodiging
Antwoord van Step Inside Portugal
Dear Jeana,
Thank you so much for your kind words!
We're so glad we could help you navigate the Portuguese tax system.
It’s great to hear that you felt supported throughout the process.
We look forward to assisting you in the future, and we appreciate your recommendations to others. Don't hesitate to reach out anytime you need assistance!
Best regards
Was a smooth and fast process!
Was a smooth and fast process!
20 augustus 2024
Review zonder uitnodiging
Antwoord van Step Inside Portugal
Thank you for your feedback!
We're delighted to hear that the process was smooth and fast. Our goal is to make everything as easy as possible for our clients, and we're glad we could meet your expectations.
If you need any further assistance, don't hesitate to reach out!
Best regards
Great service
Great service, fast efficient, fast action and response.
20 augustus 2024
Review zonder uitnodiging
Antwoord van Step Inside Portugal
Dear Marianne,
We sincerely appreciate your feedback and the time you took to leave this wonderful review! At Step Inside Portugal, we strive to ensure every client has a smooth and personalized experience. Your trust and kind words motivate us to keep providing exceptional service.
Thank you for choosing us!
Best regards
Knowledgable, responsive, reliable tax accountant for freelances
As a NHR client I've been working with Ana for ~2.5 years now after having made two bad experiences with another Tax consultant and larger agency. If you ask 3 tax consultants you'll get 4 different opinions. Because of my experience I used to be a doubtful client but Ana was always able to backup her tax asssesment with references to the tax law. Additionally she's proved to be very reliable - which is definetely rare in Portugal. Once she has even responded to some of my questions during the christmas holidays!
I had quite some unique challenges such as an aquisition while changing tax residency that also involved international tax law and a double tax treaty but she was able to handle all of that.
In case of questions she's always available via WhatsApp. I like being more in charge of filing my recibos verdes, quarterly niss, vat declarations and so on which is totally possible using their step-by-step guides.
12 augustus 2024
Review zonder uitnodiging
Antwoord van Step Inside Portugal
Dear Martin,
Thank you so much for your thoughtful and detailed review. We truly appreciate your trust in Ana and in Step Inside Portugal over the past two and a half years. It's an honor to have been able to assist you with such complex situations, and we're thrilled to hear that Ana’s dedication and expertise have made a positive impact.
We understand how important it is to have reliable and clear advice, especially when dealing with international tax matters, and we’re glad we could support you through those challenges.
At Step Inside Portugal, our aim is always to provide the best service possible, and it's fantastic to know that our resources, such as the step-by-step guides, have helped you manage your filing with ease. Your feedback motivates us to continue working hard for our clients, and we're always here to assist with any further questions you may have.
Thank you again for choosing us!
Best regards,
The Step Inside Portugal Team
the best service I've encountered in…
the best service I've encountered in Portugal.
Guys are really helpful and are always ready to answer all questions. I'd never did that car legalisation by myself.
8 augustus 2024
Review zonder uitnodiging
Antwoord van Step Inside Portugal
Dear Stanislav,
Thank you so much for your amazing review! We’re thrilled to hear that you had a positive experience with us. Our team works hard to provide the best possible service, and it’s great to know that we could help you with your car legalization process.
We truly appreciate your kind words and are always here to assist you with any future needs. If you have any more questions, feel free to reach out anytime!
Best regards,
The Step Inside Portugal Team
Fantastic experience!
Rui and his team were fantastic in securing tax free import of my car. They worked with me on the problem for over a year, they were patient, fast to respond and at the end managed to get the exception. Fantastic experience!
5 augustus 2024
Review zonder uitnodiging
Antwoord van Step Inside Portugal
Dear Petar,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Rui and the team could assist you in securing the tax-free import of your car. It’s always our priority to be patient and responsive, and we’re so happy that we could work with you to achieve the desired outcome.
Your positive experience means a lot to us, and we’re here for you should you need any further assistance in the future!
Best regards,
The Step Inside Portugal Team
I recently had the pleasure of working…
I recently had the pleasure of working with Ana from Step inside Portugal, an exceptionally qualified tax consultant, who assisted me in obtaining the Non-Habitual Resident (NHR) tax regime in Portugal and prepared my tax declaration. Ana’s extensive knowledge and attention to detail provided me with great confidence throughout the process.
Ana consistently responded to my queries and requests in a timely manner, often within the same day. This level of responsiveness was particularly impressive and made the entire process smooth and stress-free. In addition Ana tailored her advice to my specific circumstances, ensuring that I received the most beneficial outcomes. Her professionalism and dedication were truly remarkable.
Overall, I highly recommend Ana's services to anyone seeking expert tax consultancy in Portugal. Her qualifications, efficiency, and client-centered approach make her an invaluable asset for anyone navigating the complexities of the Portuguese tax system.
31 juli 2024
Review zonder uitnodiging
Antwoord van Step Inside Portugal
Dear Wellbeing,
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Ana could provide you with the expert guidance and support needed to navigate the NHR tax regime and tax declaration process smoothly.
Ana is truly passionate about helping our clients, and it’s great to know that her knowledge, responsiveness, and tailored advice made a positive impact on your experience. We deeply appreciate your recommendation and look forward to supporting you with any future tax matters.
Best regards,
The Step Inside Portugal Team
Trabalho muito profissional
Trabalho muito profissional, capacidade de atender e socorrer a qualquer hora do dia!
30 juli 2024
Review zonder uitnodiging
Antwoord van Step Inside Portugal
Estimado Valentyn,
Ficamos muito gratos por receber este seu feedback tão positivo.
É muito importante para nós percebermos que todo o esforço e dedicação diários são reconhecidos pelos nossos Clientes.
Obrigada por confiar em nós. Esperamos que continue a procurar-nos futuramente, e que a sua experiência seja sempre positiva com os nossos serviços.
Com os melhores cumprimentos
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