After having previously a negative experience with another tax advisor (who gave me absolutely no guidance, just basic information), the introductory call with Ana & Manuel was 'a breath of fresh air'... Toon meer
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Great experience! I changed my Ukrainian car plates. Everything was explained great and clear. Maximum dedication and help. Good English . Rui even helped me with any simple questions like paymen... Toon meer
Bedrijf heeft geantwoord
Work with Rui was really amazing. I sincerely greatfull him for his patience. Hi was answering to my endless stupid questions with stoic calm. And came up with solutions to unexpected and complex iss... Toon meer
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Absolutely outstanding support experience! The team went above and beyond to help me, responding super quickly with clear, friendly, and expert guidance. They truly care about solving issues and makin... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Step Inside Portugal is specialized in expert tax advice, immigration support, and dedicated assistance for self-employed professionals. Additionally, we streamline the vehicle legalization process, ensuring a hassle-free experience. We guide Clients through every step, making Portugal their home with ease.
Contactgegevens
-, -, -, Portugal
- +351910482686
- info@stepinsideportugal.com
- stepinsideportugal.com
4,8
Uitstekend
150 reviews
Zo gebruikt dit bedrijf Trustpilot
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Had the pleasure of working alongside…
Had the pleasure of working alongside Ana and the step inside team to file my yearly tax returns. These guys are amazing and I’d highly recommend them to anyone who (like me) has issues understanding the Portuguese tax system! Obrigado guys 😁
29 juli 2024
Review zonder uitnodiging
Antwoord van Step Inside Portugal
Dear Ryan,
Thank you so much for your kind words!
We're delighted to hear that you had a great experience with Ana and the Step Inside team. Navigating the Portuguese tax system can be challenging, and we’re always here to make the process as smooth as possible.
'Obrigado' for your trust and recommendation! 😊
Best regards
Can't Recommend
I wish I could give a higher rating but I honestly cannot. Hired this company to help me open a bank account prior to my trip to Portugal. First red flag was a rather short and rude reply on Whatsapp when I wanted to clarify something in their initial email. I wish I turned back then.
I made a payment to them in June, and sent them all my documents, alongside extra documents they requested. My account wasn't opened until the tail end of July. You'd think my problems would be over then? Nope. I had to go down to the bank myself to update my phone number with them. Then, I learned that although they had my residency contract/info/address they put the wrong address in my documents to the bank.... which I have to change.
The process wouldn't be so difficult except they opened my account in a branch that isn't anywhere close to me, so the branch I am liaising with now has to constantly keep communicating with a "home branch" this company opened for me.
The icing on the cake? There have multiple emails to me from this company which clearly indicates that even they don't know what's going on. For example after I mailed them some documents I got an email weeks later asking me to send them the documents.
This has been the most I've ever paid for a service like this and also the most inconvenience I've ever experienced. I'm usually not one to make a big deal out of nothing but this has just been a massive waste of my time and money. I was keen on using their accounting services but after seeing how they handled this process there's no way in Hell I'll be doing so. Perhaps that's the silver lining in all this: some cosmic force is telling me to not use their accounting services by making this experience as terrible as humanly possible.
3 juni 2024
Review zonder uitnodiging
Antwoord van Step Inside Portugal
Dear Luqman,
Many thanks for your review, and please be informed that we are deeply concerned that you were not satisfied with our services.
Firstly, we note that we checked the whatsapp conversation and we don't think we were rude in our replies. We understand that there was a misinterpretation and that our colleague didn't really understand your initial question, but after some insistence on your part she answered your request. We realise that sometimes these means of communication don't convey or convey exactly how people want to communicate and sometimes the fact that we're not both speaking in our mother tongue can lead to confusion. I'm sorry if you felt that we were rude to you, as that was never our intention.
Secondly, with regard to the time it took to open the bank account, we would like to inform you that between the day you sent us the documents to open the bank account - 19 June - and the day the bank account was opened - 25 July - approximately one month passed. When you contacted us by whatsapp and asked us how long it would take, we told you that "It can take up to a month, but as a rule it takes up to 15 working days". In that sense, we feel that we didn't disappoint any expectations. However, we recognise that there was a delay in opening the bank account and that this delay was due exclusively to the bank, a fact that we unfortunately do not control, and which we informed you of by email at the time.
Thirdly, with regard to the branch where we opened the bank account, we would like to inform you that for speed and agility in the process we always work with the Prestige Aveiro branch because it has been the one where we have had the best experience in terms of speed of response and customer service. As soon as the bank account is opened, the account is transferred to the branch of the customer's choice. Often when clients open their accounts they haven't yet moved to Portugal and it would obviously be impractical for us to work with all the branches in the country (of which there are hundreds), so we concentrate on just one branch and then the account is transferred to the branch of the client's choice.
Fourthly, with regard to the errors that occurred when registering the address, we are very sorry, but at no time were we informed of this by the bank or by you, otherwise we would obviously have attended to the matter promptly.
Finally, with regard to our colleague's last email asking again for the documents, this was an oversight (as we already have standard emails) and our colleague actually wanted to send the last email in the process informing that the bank account was open, as you had already been informed by the bank. To err is human and we cannot condemn our colleague for having made a mistake that did nothing to harm the situation and which she then promptly clarified.
We are very sorry you had a bad experience with our support. As you can see, we have always had very positive reviews on Trustpilot, which shows our concern that our customers are satisfied and that they have the best possible experience.
We would like to inform you that we have already requested a refund of the fees you paid for this service. We have an uncompromising customer satisfaction policy and we absolutely do not want to charge you for a service that you were not satisfied with.
We have also offered you a tax consulting meeting but unfortunatly you did not reply to our emails.
Please be informed that we remain available for any further assistance.
Kind regards,
Step Inside Portugal
Excellent Accounting Services
Step Inside Portugal offers the best accounting and tax services we have encountered in the country. Ana and her team worked tirelessly and meticulously to navigate our NHR tax situation and filings. We highly recommend them and will use their services again next year.
28 juni 2024
Review zonder uitnodiging
Antwoord van Step Inside Portugal
Dear Mauricio,
Thank you for your kind words and trust in our services!
Ana and the entire team at Step Inside Portugal are truly dedicated to providing the best support possible, and we are delighted to have helped you navigate your NHR tax situation smoothly.
It’s always a pleasure working with you, and we look forward to assisting you again next year!
Best regards
Knowledgeable and Prompt to Respond to Questions
Ms. Pinto always responded promptly to my emails and patiently answered all my questions. In addition to preparing my tax return, she provided valuable information on tax planning for the future.
26 juni 2024
Review zonder uitnodiging
Antwoord van Step Inside Portugal
Dear Barbara,
Thank you for your thoughtful feedback!
Ana is truly committed to providing not only efficient tax services but also valuable guidance for future planning. We’re delighted to hear that her prompt communication and dedication made a difference in your experience.
It was a pleasure assisting you, and we look forward to working with you again!
Best regards
Step Inside Portugal is a GEM
I reached out to Step Inside Portugal after I didn't hear back from my accountant, and Ana just did our taxes in few days although we were in the busiest tax season. Thank you ANA and the entire Step Inside Portugal team, I will definitely use your service you again for next year <3
23 juni 2024
Review zonder uitnodiging
Antwoord van Step Inside Portugal
Dear Asma,
Thank you so much for your kind words!
Ana and our entire team are always committed to providing the best support, even during the busiest times. We truly appreciate your trust and are so glad we could assist you.
Looking forward to working with you again next year!
Best regards
Perfect in every aspect
Very efficient and perfect customer care.
I am just glad I met them as they made my tax related tasks very easy.
Many other companies and tax consultants try to take advantage of foreigners coming to Portugal to make them pay a bunch of money.
With Step Inside, you are in the right hands.
24 juni 2024
Review zonder uitnodiging
Antwoord van Step Inside Portugal
Dear Davide,
Thank you so much for your wonderful feedback!
We’re delighted to hear that our team was able to make your tax-related tasks easier and provide the level of service you were looking for. It’s our goal to ensure that all our clients feel confident and well-informed throughout the process.
We truly appreciate your trust in us and are happy to be a part of your journey in Portugal!
If you ever need further assistance, we’re always here to help!
Best regards
Very professional and attentive to the…
Very professional and attentive to the matter being resolved.
21 juni 2024
Review zonder uitnodiging
Antwoord van Step Inside Portugal
Thank you so much for your kind words!
We truly appreciate your feedback and are glad to know that you were satisfied with the level of professionalism and attention to detail we provided.
If you ever need further assistance, don’t hesitate to reach out!
Best regards
Buensíma experiencia con este equipo de…
Buensíma experiencia con este equipo de profesionales. Ana me asesoró desde el primer contacto. No solo resolvió todos los problemas que había acumulado con mi anterior gestoría, sino que lo hizo de manera eficiente y muy profesional. Además me lo facilitaron todo con su gran dominio del español. Sin duda, son un diez. Gracias por todo.
17 juni 2024
Review zonder uitnodiging
Antwoord van Step Inside Portugal
Estimado Itziar,
¡Muchísimas gracias por su comentario!
Nos alegra mucho saber que nuestra ayuda fue útil para resolver los problemas que tenía con su gestoría anterior.
Trabajamos con mucho esfuerzo para que el proceso sea lo más fácil y claro posible para nuestros clientes, y estamos muy contentos de haber podido hacerlo en su caso.
¡Gracias por su recomendación y quedamos a su disposición para cualquier cosa que necesite!
Un cordial saludo
Excellent service & support
Ana and her team helped me set up two freelance businesses in Portugal and I'm very grateful for their support. They send out regular reminders to make sure nothing falls through the cracks and are always helpful when I have questions or doubts. I also appreciate the systems (Google sheet, folders) they have in place for collecting and organising relevant info from me. I highly recommend their service!
14 juni 2024
Review zonder uitnodiging
Antwoord van Step Inside Portugal
Dear Maia,
Thank you so much for your feedback! We’re glad to hear we could help you set up your freelance businesses in Portugal in an organized and efficient way.
We work hard to ensure our clients feel supported at every step of the process.
We truly appreciate your recommendation and are here for anything you might need in the future!
Best regards
muito satisfeito com os serviços de preparação de impostos
O meu marido e eu recomendamos vivamente os serviços de preparação de impostos da Step Inside Portugal. A Ana Pinto e os seus colegas tornaram o processo fácil de compreender e comunicaram bem connosco em cada passo. Quando tivemos dúvidas, recebemos uma resposta rápida e completa. Ficámos muito satisfeitos!
27 mei 2024
Review zonder uitnodiging
Antwoord van Step Inside Portugal
Querida Dianne,
Muito obrigado pelo seu feedback positivo!
Estamos muito felizes por saber que o nosso serviço de preparação de impostos foi útil e que conseguimos facilitar o processo para vocês. A Ana e toda a equipa estão sempre à disposição para esclarecer qualquer dúvida e garantir que tudo corra da melhor forma possível.
Agradecemos pela confiança e recomendamos que não hesitem em nos contactar sempre que precisarem.
Com os melhores cumprimentos
Comunicación fluida y eficaz
Comunicación fluida y eficaz.
Nos hicieron la declaración de la renta y todo fue bien y rápido.
23 mei 2024
Review zonder uitnodiging
Antwoord van Step Inside Portugal
Dear Javier,
¡Gracias por tu comentario! Nos alegra saber que quedaste satisfecho con nuestro servicio. Trabajamos para hacer todo el proceso lo más sencillo y eficiente posible. Si en el futuro tienes más preguntas o necesitas asistencia, no dudes en ponerte en contacto con nosotros. ¡Será un placer seguir ayudándote!
Un cordial saludo
A very agile and professional service
A very agile and professional service. Step Inside Portugal makes the whole process very simple.
20 mei 2024
Review zonder uitnodiging
Antwoord van Step Inside Portugal
Dear Jaime,
Thank you so much for your kind words!
We're delighted to hear that you found our service agile and professional. Our goal is to make the process as simple as possible, and it’s great to know we achieved that for you.
If you need any further assistance, don’t hesitate to reach out!
Best regards
A pleasure to work with and very…
A pleasure to work with and very efficient.
14 mei 2024
Review zonder uitnodiging
Antwoord van Step Inside Portugal
Dear Hunter,
Thank you for your wonderful feedback!
We’re thrilled to hear that you had a positive experience working with us. Efficiency and a smooth process are our top priorities, and we’re glad we could meet your expectations.
If you need any further assistance in the future, we’ll be here to help!
Best regards
Confío 100% en "Step inside…
Cada año confío en "Step inside portugal" para realizar mis declaraciones IRS.
Les doy la máxima puntuación por su profesionalidad y excelencia en todos sus trabajos.
De la mano de ellos estoy perfectamente asesorado. Los recomiendo 100%.
6 mei 2024
Review zonder uitnodiging
Antwoord van Step Inside Portugal
Estimado Valentin,
¡Muchísimas gracias por su comentario tan positivo!
Nos sentimos enormemente felices de saber que confía en nosotros para su IRS y que está satisfecho con nuestro servicio. Agradecemos su continua confianza y sus recomendaciones. Seguiremos trabajando con la misma dedicación y profesionalismo para garantizar lo mejor para usted.
¡Si necesita algo, no dude en contactarnos!
Un cordial saludo
Helpful and communicative
Helpful and communicative, they speak excellent English and answer questions quickly. This is the third year we have used them and we have been very satisfied.
1 mei 2024
Review zonder uitnodiging
Antwoord van Step Inside Portugal
Dear Charlotte,
Thank you for your continued trust and kind feedback! We’re so glad to hear that you’ve been satisfied with our services over the years. It’s always a pleasure to assist you, and we truly appreciate your loyalty.
If you ever need anything, don’t hesitate to reach out!
Best regards
Professional, fast and helpful
Step Inside Portugal helped me quickly and professionally with all my needs and accounting questions. First as an employee and then as self-employed individual in Portugal. Highly recommended, professional, fast and really helpful. 10/10 ⭐️
16 april 2024
Review zonder uitnodiging
Antwoord van Step Inside Portugal
Dear Roberto,
Thank you so much for your kind words and for trusting us with your needs!
We're thrilled to hear that you were satisfied with our service, both as an employee and a self-employed individual. It’s always our goal to provide quick, professional, and helpful support.
We look forward to continuing to assist you in the future!
Best regards
Tax professionals who deliver above & beyond
Rita, Ana and the team at Step Inside Portugal are highly professional, efficient, and a pleasure to work with; they removed the stress from the whole tax filing process for a foreigner. They not only delivered expert tax advice based on my situation, but also helped me submit my filing before the US tax deadline so I could file my US taxes without an extension. Communication was always very clear and easy.
15 april 2024
Review zonder uitnodiging
Antwoord van Step Inside Portugal
Thank you so much for your kind words!
We are thrilled to hear that you had a positive experience with Rita, Ana, and the team at Step Inside Portugal.
Our mission is always to provide professional and efficient service, and it's great to know we met your expectations. We're here whenever you need us.
Thank you again for your trust!
Best regards
Fast, professional work
Fast, professional work, good communication.
Opportunity for improvement on the digital documentation side to enhance it further.
15 april 2024
Review zonder uitnodiging
Antwoord van Step Inside Portugal
Dear Anni,
Thank you for your feedback!
We're glad to hear that you were satisfied with our fast and professional service, as well as our communication.
We always aim to improve, so we truly appreciate your suggestion regarding digital documentation. Rest assured, we will take that into consideration as we continue to enhance our processes.
Thanks again for sharing your thoughts with us!
Best regards
Step Inside Portugal is Fantastic!
Ana and the entire Step Inside Portugal team have been incredible to work with! When my wife and I moved to Portugal from the USA, I was a bit overwhelmed with how our tax situation would work here. We arranged an online consultation with Ana and she clearly outlined our best approach. Their team has now completed our Portuguese tax returns for the last two years and we will definitely be using their services as long as we live here. Their great service has also led to us referring multiple friends to Step Inside Portugal who have also been incredibly impressed!
9 april 2024
Review zonder uitnodiging
Antwoord van Step Inside Portugal
Dear Gary,
Thank you so much for your kind words!
We're thrilled to hear that Ana and the Step Inside Portugal team were able to help you and your wife navigate the complexities of the Portuguese tax system. It's wonderful to know that our clear guidance and services have made your transition smoother. We truly value the trust you’ve placed in us, and it means a lot to hear that you’ve referred friends who were also impressed with our work.
We’re excited to continue supporting you and your friends in the future, and we’re grateful to have you as part of the Step Inside Portugal community.
Don’t hesitate to reach out whenever you need further assistance, and thanks again for your amazing feedback!
Best regards
Very clear and quick advice
Very clear and quick advice, and willing to answer various follow-up questions that didn't occur to me during the actual consultation. Would recommend
29 november 2023
Review zonder uitnodiging
Antwoord van Step Inside Portugal
Dear Chris,
Thank you so much for your positive feedback!
We’re glad to hear that the advice was clear and quick, and that we were able to assist with any follow-up questions you had. We’re always happy to provide support beyond the initial consultation.
Your recommendation means a lot to us, and we look forward to continuing to help you whenever needed!
Best regards
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