Sun Country Airlines Reviews 

So bad! Avoid at all costs. I had to book with them as I had an unexpected and emergency flight. They were delayed by 1.5 hours which meant I missed my next 2 connectors, with barely an apology. On arrival my luggage was also broken open and my items both in a bag and spread across the conveyor belt. Destroyed both my luggage and my flight costing me a lot of money and time. AVOID AT ALL COST.

My fiance and I flew with Sun country to Mexico. Sun country was the worst airline we have ever flown with. Our flight got canceled to Mexico because the plane caught on fire. On the way back from Mexico our flight was delayed because the “toilet paper holder was broken.” After finally landing in Texas, there was another delay. There were no open terminals coming into dfw, so they dropped us off in the middle of the run way where we were picked up by a bus and had to wait hours until we could get off of the plane. DO NOT FLY WITH SUN COUNTRY!!!!!!!!!!!!!!!

Email link sent by SC to download boarding passes didn't work. No staff at airport manning counter. Downloaded app - didn't work. Called service number and was on hold forever. Finally got someone. Told couldn't help me. The "no service" airline. I assume I will be flying the plane shortly.

I had a Sun country flight from jfk to Minneapolis. Google and Sun Country’s Instagram page says they are in terminal 4, airport workers and the JFK AirTran said they’re in terminal 7. Get to terminal 7 and yup you’ve got it right no Sun Country.

I’m sweaty. I feel disgusting. I had to run to three different terminals to finally find where this airline is. No one knew where the airline was. None of the airport workers, nor the AirTran which is supposed to be correct says the wrong terminal. With 30min left till the bag drop off cutoff after arriving to the airport 2.5 hours early, I had to call the airline to find out that they moved to a new terminal a week ago.

All the customer service agent was able to offer me. Is “the next time you fly with us Check our website because our website is up-to-date.” I said in 38 years of flying up words of 10 times per year. I have never in my life experience this with an airline.

The only person that showed any kind of customer service, remorse and did her best to offer me some solice was check in Agent Carolyn. She deserves a raise. She dealt with my misdirected frustration, quickly got me sorted all with an apology for my experience. She is the only reason for a 2.

Could not redeem a voucher they issued to me. Could not purchase a flight. Support didn't want to help me. After trying multiple cards and experiencing "declines", I was suggested to talk to Chase. Chase replied that Sun Country was responsible for the declines. Sun Country tried to escalate the issue to their accounting team. They gave me a call back and had nothing to say but to retry, after I had already gone through process a second time. It was just incompetence after incompetence.

This is the worst airline I have ever travelled and their cancellation policy is weird as they have the travel vouchers issued which is no use and this cannot be used for your next booking in some interval. I never suggest anyone on this airline for travel or booking. Waste of money and time with the customer services. If they have a service team they can reach back it would be great if not another waste of time for me.

Requested if I could cancel and just receive credit for a future flight but they only wanted to give me dollars. The supervisor made it seem like it was a lot compare to what I spent on the ticket. I flown with Sun country for many years; this was the last straw. I don’t think delta would treat their customer in any bad way. The supervisor at Sun country were no help at all.

Terrible. There is nobody working at the counter. I am stuck outside of security waiting for an employee to show up.

Without a doubt the worst airline I have ever used. For our trip, Sun Country's failures caused us to (a) miss multiple non-refundable events due to significant delays on two separate flights, (b) had to reschedule flight due to the missed events and timing inconveniences from the delays, (c) charged additional fees for this reschedule and had to pay difference in tickets on top of this, (d) had to extend hotel & parking reservations multiple days, (e) and last but certainly not least, my Wife had her hand cut on the seat due to poor maintenance on the aircraft - everything (on both flights) was rundown and dingy, upholstery was torn and frayed in most areas, above-head panels were dangling and bouncing all flight, and there were many (landlord special) type fixes visible all over the place.

All-in, due to this HORRIBLE airline, we ended up with just over $1200 in extra costs that we had not planned on. And guess what? They don't care at all and they're actually disgustingly rude about it.

I reached out to Sun Country via the text chats originally because we were still on vacation and did not want to spend all day on the phone, these chats proved to be less than helpful and seemed to provide mostly copy-paste generic answers AND the agents would go long periods of time without response which would disconnect the chat (which doesn't automatically reopen or notify you, until you send a message post-disconnect). I finally was able to get a case started and my first few responses were clearly copy-paste generic answers, which was painfully apparent because they only addressed ONE of my many complaint topics. When calling them out on this, they simply went down the next item on the list and provided another generic answer and never addressed or acknowledged my other issues.

Most agents were incredibly rude and lacked any level of empathy, there was ZERO willingness to waive any additional fees or provide compensation in any form. Because we didn't report the hand injury to the flight attendants (it was 2 minor cuts we were just going to waive off, we just wanted to get our vacation started...) they are being very upfront & aggressive about their stance of: We will give you no compensation, any discussions further must be sent to our legal team in writing.

If you think you're going to save money by going with their cheaper flights, think again - save yourself the headache instead and pay a little bit more to get a better maintained aircraft and a better experience overall. I am still in shock with how horrible this entire experience has been, I've flown with a ton of carriers and have ran into issues along the way and NEVER have I been treated so poorly.

I hate Sun Country.

An item was left aboard an aircraft. Item left onboard form completed online. Item matched, had to go to headquarters to pick up instead of airport. When picking up items discovered items were missing. Staff was unhelpful and did not care that items were missing. It’s obvious that since the bag was returned the items were taken when in custody of Sun Country. Unable to reach a person to discuss with, constantly told to call number and then just end up with guidance to fill out online form. Extremely disappointed in the lack of care to investigate how items went missing. There needs to be better control of items left on board to ensure customer items are not stolen. It’s fact of life that items are left onboard given the online form and number of items I saw on the multiple trips to airport. I hope whoever stole our items is brought to justice.

Next time I will fly Southwest. Not only was my flight late, both outgoing and incoming. They broke my suitcase and it looks really intentional. The policy is 4 hours to report. Since my flight was delayed which made for about a 12 hour travel day I was a zombie when I picked up my bag from baggage claim so didn’t notice the bottom had been cracked like someone literally threw it with force onto the wheel and corner that had been damaged. Bag had only been used for 3 previous trips and made it fine til this one. Hard plastic Swiss Gear bag, not cheaply made and also not cheap in general. I have a picture but no place to post it. YOU HAVE 4 HOURS TO REPORT DAMAGE OF YOUR PERSONAL BELONGINGS. They were extremely understaffed and seemed to not care that they were inconveniencing everyone also. Pretty bad experience all around.

Cancelled my flight out of Boston on Saturday 12/28/24. Next available flight they offered was two days later on Monday 12/30/24. Offered no assistance with re-booking otherwise. Had to book on another airline at 3 times the cost. Awful airline and terrible customer service.

Flights not on time had to wait to board in tarmac for 1 hr no explanation finally asked why the reason manaitance. Cabin not pressurized correctly. 3 travelers sick with sinus infection. This airline is not a clean healthy environment for seniors flyers going to Arizona. No hot coffee or food boxes at all.Will not being flying with this airlines again. Really not a value price either. Barebones flight.

I charged of $410.99, and I did not receive any service for the rental car.

To provide some context, my wallet was stolen during a connecting flight at the Minnesota airport, which contained my ID, debit card, and credit card. As a result, I was unable to proceed with the car rental, as they could not provide me with a vehicle without my ID and credit card. Additionally, I was unable to continue my travels without my ID. I asked the TSA if there was any way to pass through security, and after about an hour of questioning, I was allowed through.

Sun Country Airlines is aware of the situation, but unfortunately, they have not been willing to assist me. I was instructed to call them once I arrived home to see what could be done. Since then, I have made approximately 12 to 13 calls, including requests to speak with managers. They have all the necessary documents and recorded conversations.

I am writing a letter to request a refund, as I did not receive any service for the $410.99 charge. his amount is significant. Unfortunately, Sun Country Airlines has been unwilling to cooperate or provide any confirmation letters regarding my situation. I hope this can help other people.

Absolutely fine. A few minutes late but nothing to worry about. No worse than any other airline and much lower fare.

The worst. I paid 100 dollars for my son's carry on baggage for both ways. But, my son got a bigger baggage to the airport. So, instead of just swapping the amount(it was the same), they charged extra for the checked in baggage. I am on the phone for close to 2 hours to get my money back (first time call got disconnected after holding an hour). Now been holding for 45 minutes...no answer yet.

Canceled out flight via text message 9 hours before the flight was set to leave.... cost us a full day and $365 out of pocket expenses. When we asked to be reimbursed, here was their reply:

Thank you for contacting Sun Country regarding your recent travel interruption. Service is something we take seriously, and it is disappointing anytime our passengers experience a disruption to their travel plans.

Regrettably, Sun Country was forced to cancel your 7/11/2024 flight SY391 between Minneapolis/St. Paul, MN (MSP) and San Francisco, CA (SFO). We know that interruptions to travel plans are unwelcome, and we make every effort to complete every flight as scheduled. However, we were able to rebook you on SY397.

Unfortunately, we do not provide any additional reimbursement for a canceled/delayed flight, including parking fees, rental cars, preplanned hotels, Uber, tickets purchased on other carriers, and other expenses.

We appreciate the time you’ve taken to share your perspective regarding this experience and sincerely apologize for the interruption to your travel plans.

Kind Regards,

Sheryl
Customer Care Coordinator

2005 Cargo Rd
Minneapolis, MN 55450

Canceled our flight at 3 am by email.
I don't check email on my phone. Gave us 13 minutes to respond. Flight was then canceled. Sat on hold 2 hours trying to get another flight. Got to destination one day late on a "guaranteed" flight. Return flight check in was flight full. Contacted funjet who got us on a flight. What a terrible notification and customer service airline. Never again.

Sun Country you are the worst ever. Now I'm believing the historical data that has all be said about you. Your delays has caused me to miss my overseas flight to the Philippines and has cost me another 1k just to rebook another flight since I'm currently stuck in LAX. I will never fly Sun Country ever again and I'll make sure no body around me does as well.

I booked a round-trip flight on Sun Country for my husband and I. It's was our first time booking with Sun Country and I thought maybe I had found an airline we could use regularly - especially to visit my relatives in Minneapolis.

A week after booking the trip, Sun Country changed the time of the flight from early morning to mid-afternoon. It would have gotten us home too late to be able to drive home (we live almost 2 hours from the airport in Orlando). There was a link to change the flight time. The only problem it appears there is only 1 flight per day and there was nothing that made sense. I decided to cancel the flight and get a refund.

Well, they don't give a refund unless you request it within 24 hours of booking the flight. Since they didn't change the time of the flight until a week later (and I attempted to cancel the flight within 3 hours of receiving that notification), I could only get a voucher for a future flight.

Now I'm sitting on the line waiting for Sun Country's "customer service". It's been an hour and five minutes, so far, and I'm still waiting.