Sun Country Airlines Reviews 

Was to depart on June 2nd. at 8:10 pm kept getting delay announcements until midnight when flight was canceled. was told flight would take place the following day at 2pm flight was delayed until 4 pm then 6pm and again until 9pm. mechanical problems. had no mechanic available. I left not being able to take my planned trip. They were awful in keeping the passengers updated on the situation. the flight was from Latrobe Pa. to the Beau Rivage in Biloxi Mississippi. It was very disappointing

My flight was delayed 7 hours. There was no weather issues so the delay was very unexpected. When I called, they said they didn’t know what caused the delay. They also said they are not giving any compensation for the delay. I wrote them again because my return flight was also delayed. I explained how I lost a full day out of my short trip and the delay caused me to lose money on reservations. They said they don’t have to compensate because it was a weather delay, but they never explained what weather. There was none. They showed zero concern for the long delay and provided terrible custumer service. We all understand we can’t help when weather happens, but I can’t understand why they’d lie about a weather event and not own up to their issues. I will not be flying them again if they are both unreliable and provide terrible customer service.

IF Sun Country had enough ticketing agents staffing the counter and IF the kiosk had worked we would have made our flight. Had to wait eight hours for next flight thereby missing a day of our Florida vacation. Very poor customer service. Sun Country at the Ft Myers airport is completely different. Staff there very helpful and friendly -- maybe because they are Swissport employees and not SunCountry.

We tried to book a flight through the Sun Country Airlines website. Halfway through the transaction a pop states "we (Sun Country Airlines) are unable to complete the transaction at this time". Two weeks later we tried again and were successful in booking our flight. Upon completing the booking transaction of the flight on our second attempt, we received and email telling us the conformation number and other various information relative to the successful booking. When we paid our credit card bill at the beginning of the month, low and behold Sun Country Airlines had completed the initial transaction but unfortunately there was NO email sent to us with a conformation number or other relevant information for the booking. We called Sun Country Airlines and they said we did not cancel our initial conformation within 24 hours so the charge was valid. When I stated they never sent us any conformation regarding the booking that would have allowed us to cancel, they stated it was not their issue and we are charged accordingly with nothing we can do to get our money back. When we contacted the credit card company, the card representative said, "This is a common problem with Sun Country.". Never ever use Sun Country Airlines website to book a flight, they seem to have a tendency to rip off the customer ever so conveniently! Should have gone with Delta as usual, Delta is a much more ethical and honest company to book a flight through while Sun Country Airlines doesn't seem to care if their customers are getting the "raw end of the deal" or not. Shame on Sun Country Airlines for being dishonest.

I decided to give Sun Country a chance as an airline when visiting a friend with my daughter, however I was sorely let down by the whole experience.

Our initial flight had a one hour delay before even taking off. This delay then forced us to miss our connecting flight, also by Sun Country. When I asked for help with getting to our destination due to this missed flight, which was their fault, 6 months pregnant and with a 9-yr-old in tow, they said the best they could do was book me a flight in 24hrs and we could sleep in the airport. Seeing as my trip was a 3 day visit and I was in a city for a layover where we knew nobody, this did not seem like a reasonable choice. When I asked for a refund of my original flight they would not even give me that, saying they were not liable for any delays.

I then proceeded to book with another airline to get to my final destination, but when I arrived, my luggage from my original Sun Country flight was NOT at my destination. They then called me about my lost luggage a week later after I had already returned home, after me having to make due without my daughter's car seat while in our destination city.

When I called them to discuss this horrible experience, I was on hold for >30mins and when I requested a call back I never received one. Finally when they called about my luggage I was able to talk to someone in customer service, yet no apologies, refunds, or compensation of any kind were offered.

THUS I DO NOT RECOMMEND EVER FLYING WITH THEM AND I WILL CERTAINLY NEVER FLY WITH THEM AGAIN.

We flew this airline for the first time out of Tulsa for Caesars Rewards. I was very skeptical as I get flight anxiety especially with airlines I am unfamiliar with.

We had a flawless experience with this airline. They are extremely laid back, very friendly and made our travel to Lake Tahoe seamless.
We had zero issues.

The plane we flew on was a three seater on both sides of the plane so I could see how someone would feel a little cramped. However we had exit seats which were perfect. The plane also had charging ports and its own airfi for $3 (if I remember correctly) which gave you access to their movies / shows. They had complimentary snack bags with miscellaneous items in it and came by several times for beverages! I would compare this airline to Allegiant. We will definitely be flying Sun country again!

What I want to tell Suncountry airlines is: "Do you know? After purchasing a ticket from your airline, you never send an email to our email address. We have no idea about the purchase status of the ticket. There is no online customer service on your airline’s official website. We can only call to verify your ticket purchase at the time you specify. It’s really troublesome, especially the travel expenses need to be reimbursed. There were no emails or electronic itineraries at that time, so it was really troublesome."

Got to the airline and no one was working at the ticket counter. I asked someone working for a different airline and they said they probably won’t show up till an hour before my flight. I called customer service and they said to stand at the counter and wait. They said we could change our bag to an overhead for a fee and would not waive the fee. They said if we went through ti the gate they would just send us back or charge an even larger fee. Rude staff and absolutely ridiculous experience.

Reccently booked a package flight/hotel to Las Vegas at a price that I thought was all inclusive only to find I had to pay a $45 per night resort fee. Now this may be my fault,but I noticed no mention of this during booking process. Warning,you will be paying additional resort fees on Vegas packages... In summary,I could have just bought flight separate and got a better room rate than package offered,when all was said and done..Other than that flights were smooth,on time ,and flight personnel very friendly.

The Sun Country Airlines at DTW is the WORST experience I have ever encountered with an airline. There was only one (maybe two lines) for all of the travelers. There were no kiosks or special lines for luggage and the staff was absolutely the rudest I have ever dealt with at an airline. First, we were all standing in one line that overflowed into the airport aisleway. Next, the staff was rude and gave poor attitudes to the customers. So many customers were complaining about the line and the staff it was unbelievable. When I got up to the counter to check my luggage. The first lady just stared at me and walked away. Then an agent by the name of Deja H. walked up. She did not greet me, tell me what I needed to give her, or anything. I spoke to her she did not speak back just grabbed my ID, she never said anything to me. She gave me back my ID but never said I was all set or anything. She had an attitude the ENTIRE time I was up there. I assumed I was finished and started to walk away. She did not say "Bye" or anything. It wasn't until I started complaining to someone else about her behavior and the other agents' behaviors that she looked at me. When I looked back, she was treating the other customers the exact same way. Another thing I noticed, there was a sign posted not to stand on the luggage scale yet I saw a Sun Country agent do just that. Never again will I fly this airline, unless it is an absolute emergency based on this experience.

I will add, though, that the MSP was the complete opposite. They had plenty of lanes open and they actually had a luggage-only line and luggage check-in kiosks. The staff was friendly and smiled. They were a perfect example of how Sun Country's other locations should be. I will add the planes were on-time at both locations.

Ya.. now that this has happened to me I’m seeing previous reviews saying the same thing. Sigh. Definitely do not book with this airline. I was booked on a flight from Milwaukee to sfo through Minneapolis. Already I had a bad layover , arrived at 9pm and supposed to leave the next morning at 5am. But i figured it was cheap so worth it. At exactly 4am the day of my second flight sun country delayed the flight from 6am to 3:30pm…. No explanation, no one was available to speak to for hours, no one at the actual airport was able to help me in any way, there were no alternative flight options and very minimal compensation (one meal ticket). Definitely definitely definitely not worth the minimal savings, as it all ended up being spent and more on all my extra travel time not to mention I missed work etc. they offered no compensation. Do not recommend

Cancelled flight with no notice for our group of 16. No reasonable alternative (offered to book us on another of their flights 3 days later...no compensation for extra costs). STAY away from this airline at all costs!

If I could give 0 stars I would We get to airport early and we wait when time for us to board flight nothing No one is communicating anything. flight delayed over 2 hours Then when we do board it's only to bussed to a mobile ramp to sit on plane for another 30-45 minutes waiting what we are told to be paperwork. this was the worse flying experience I have had. the customer service was terrible. This flight delayed us in getting into Vegas and caused us to miss over a half day there and no compensation.

Still sitting on the plane. We were confirmed to be early then all of a sudden plane problems. Yet nobody will inform us of what’s going on. We must stay seated but have been waiting forever. And I currently need to go the restroom. This is absolutely ridiculous and everybody on this full flight should be reimbursed like major airlines have to do.
Update. From what was suppose to be a ten minute fix has now turned into a 45 min fix. And odds are we will have to change planes.

Please be advise that this flight from Punta Cana to DFW landing on time them 3 hours waiting then we have to wait for terminal bus. Never never ever will take this fly in my life time.

Don’t do it.

Sun Country Airline canceled my flight on 6/11/2023 in the middle of the night. I left at 4:00AM to get to the airport on time without seeing the e-mail. At the airport their employees did not know what to do. I tried calling the number they gave us, but only got recordings. At 7:30 AM on a Sunday no help from the airline. When I finally got an answer they gave me the company's answer, I ask to talk to the supervisor and they hung up on me. So far no help with the overnight stay And a partial refund.

They have been around for awhile now and have made some great improvements and I like their affordable flights to sunny destinations. When I call one of the big airlines like United or Delta, I’m usually on hold 30 to 40 minutes, but Sun Country usually picks up within five minutes. Also with the big boys you have to get to a certain number of miles before you get a free ticket and those miles can expire, whereas with sun country you can redeem any amount of miles for a discount off the ticket even if you don’t have enough for a totally free ticket. I think that’s a way better, customer-driven approach. My only beef is their online entertainment you get thru your phone on their in flight Wi-Fi doesn’t have enough selection or bandwidth ( constantly getting knocked off and trying to relog back in which is annoying).

I highly recommend this airline. My friend and I were so late, couldn't even check our bags because it was closed. We ran to the gate, 30 seconds left until door closed. They checked our bags at the gate AND let us sit together. So friendly and great customer service!!

Flying down to RSW, when I got to the gate to board the plane I was not able to board because the exit row seat I paid extra for was not available and the attendant said she changed my seat to let a couple sit together. Being 6'3'' I plan ahead to make sure to get extra leg room and not confirming it is okay to move me after I paid extra for the leg room is unacceptable. Being that they have an 80% one star ratings, I guess that speaks for itself.

We reserved two exit row seats for our roundtrip from Roatan to MSP. They cost $59 each and were purchased months in advance. On the way to Roatan, there were two pilots in Exit Row 15, seats A and C and we were across the aisle in D and E.

However on the return trip we received an email saying we could "checkin now". It would not work. our friends who were also on the same flight all could check in, so we were concerned especially being in a foreign country. I called, and the agent said she did not know why we could not checkin and she could not do it for us. She said it was out of her control and we would have to check at the airport. As you can imagine, this was very upsetting not knowing if we would be able to fly home.

At the airport we checked in early because we were concerned. We received our boarding passes and everything was fine until we got to our seats and realized they were not exit row seats. after the flight took off, I went back to see if our exit row seats were occupied.... They sure were! There sat one pilot occupying all three seats ( DE&F) and on the other side of the aisle sat another pilot occupying all three seats ( AB&C).

So, they bumped two paying passengers ( us) from our exit row seats to regular cramped seats. with no notice. Disabled our online checkin ability and when I wrote to them, their response was "thank you for the feedback."

Now we know how they feel about their customers.

Follow up:

I did receive this response from Sun Country Airlines

"We understand the importance of seat selection, and we do our best to accommodate travelers with their preferences. I am truly sorry for the loss of your exit row seat requests. As you are aware, there were pilots on that flight considered “deadheads”, traveling for their next flight assignments. Per the pilots’ contract, they are guaranteed exit row seating in row 15, along with other amenities when traveling on company business. A refund of your seat fees has been submitted and will post back to your original form of payment within 7 business days."

So, if you book on Sun Country Airlines and book Exit row seats, you should know that the Pilots actually can bump you. Sweet!