Sun Country Airlines Reviews 

I’ve been using Sun Country every year to fly from my home in Tampa back to my hometown of Chicago to see all 11 of my grandkids and have never had an issue!

The flights are very reasonable and the crew is always happy to help especially when it comes to boarding the plane with my bad hip!

I also wanted to shout out Sherry from customer support for being especially helpful!

Coming from Minnesota with straight flights to Alaska and these guys have never seen a fish shipping box before. They would not let my fish box ship with the foam inside completely covered and sealed. Told me I had to take the foam box out and have just the card board itself. I told them I’ve flew many times with these on their airline and others. The supervisor there named “Siam”(dark skinned skinny with accent bald)said his 20 yrs of working there he’s never seen them before or let anyone take them on the plane. They made my trip extremely difficult with loss of time, stress, inconveniences, unprofessional at the check-in. I flew back to Alaska and guess what? Five other people with the same shipping box came on the same flight up to Alaska. If I ever use Sun Country again I might have to send that supervisor home with a rotten salmon tail to the face or maybe some white bass guts. He definitely deserves it after saying it was okay to send it under the plane then changes his mind unexpectedly. Boxes were labeled airline approved shipping.

About two hours before my flight they delayed their flight by 2 hours, then to the next morning, then cancelled it. If I wasn't in a rush it wouldn't be a big deal, but they happened to wreck my 4 flight itinerary to Asia and waste a whole lot of my money. They might be ok if I just want a cheap flight and I have plenty of days to spare, but I will never book them again if I have any sort of time constraints.

Horrible. They lie on their site and tell you at the gate that you only get one item, personal or overhead. The cheap ticket isn’t worth the inconvenience or trash behavior from their staff… never again

Wish I had read the reviews here before booking! 6 hours before my flight was scheduled to depart at 6pm, Sun Country sent a text message informing me that my flight had changed until the following day. However the check-in information still has the original times on the website and boarding pass. How does Sun Country expect customers to manage this? Other airlines that I have flown with have always at least offered a hotel/meal voucher as well as a generous flight voucher to compensate at least a little for the added expenses and time wasted. I calculated the loss of a day’s work, additional day of hotel/meal/rental car/pet boarding/airport car parking expenses to be $751. After waiting for 3 hours to talk to a customer service rep, they confirmed that the delay was correct and offered a $100 flight voucher to be used within a year was offered. How does $100 back to Sun Country and the additional revenue they gain from me purchasing a future flight with them help with the $751 dollars of additional expenses that I now have? Never plan to fly on Sun Country again. Strongly discourage others from trying to “save” money with this airline.

On July 1st I put my 17 year old daughter on a flight from Seattle to Minnesota for Younglife camp with 57 other kids and leaders. When they reach MN my daughter sent me a picture of her luggage that they had damaged to the point that she could not use it on the trip back home. I then did an online claim with the picture attached and all the flight info the same day that she landed which was July 2nd at this point they had a red eye flight. I did not hear from anyone for until July 10th at this point we were out of town with not good service so I got back to them on July 16th. They were asking me again for her flight info and telling me that she needed to fill out a claim form at the airport at the time she got her luggage. What 17 year old is going to know that and they had to get on a charter bus that was on a time schedule with 50+ other people, no time for that so she sent me the pictures. I had to purchase and send her another piece of luggage so that she could get her stuff home because it was so damaged that even if they tried to tape it that would not have worked. So that cost me more money to send her new luggage. I have gone back and forth with them and then they tried to tell me that the claim had to be filed within 4 hours of her arriving at the airport she landed at 5am on 7/2 I filed the claim on 7/2 around 1130am.
Not sure that I could have done it much faster. The person that emailed me to tell me that my claim was denied did not even have all the info correct and I emailed them back on July 27th and here we are 8/2 and still nothing back after I pointed out that they needed to review the flight that she was on to which I provided that number twice at least in the emails to see that she landed in MN on 7/2 not 7/1!
Pretty crappy customer service if you ask me and I work in customer service. I could not imagine treating someone like this. We will NEVER use Sun Country Airlines again!

I have been on hold waiting for an agent for 1 hour 49 minutes and 45 seconds. I have contacted Sun Country over a dozen times in the last 3 months trying to get my rewards points for our flights in April that were never issued even thought our Rewards numbers were on the reservation. I've tried the press 8 and we'll call you back "you won't lose your place in line" game half dozen times. If they call back it's always 4-6 hours later when I'm not available. I've used the email method on their website 3 times to request the points. NOTHING! No points, no acknowledgement that they received my request. This used to be my favorite airline. Now they are nothing but a joke!!!!

In 2019 I scheduled two trips with Sun Country to take place in 2020. One was to Fort Meyer the other to Denver Colorado. I booked for Six passengers. The total came to almost $5000.00. Then Covid hit. The Denver wedding got postponed and since my 85 year old Father in Law was traveling with us we did not want to take the risk. I called to cancel well in advance and was told I would only be allowed to get vouchers because I was cancelling. So I've played their game since then. We made it to the wedding in 2021. I still had $2800.00 dollars in vouchers. The Florida trip got cancelled so I booked a 40th anniversary Hawaii trip for August of this year. Sun Country shut down flying to Hawaii and now they say they will only give me vouchers again because that was my original form of payment. Customer Service or Care is non-existent. They cancelled the flight but now that the shoe is on the other foot they change the rules to their advantage.
Update: I wrote this review on 4/20 and on 4/22 my money was credited back to my credit card. Thanks SC for doing the right thing.

Over 2 months ago i booked 6 plane tickets/package to Hawaii for a family dreamed vacation. 2 months to our vacation i get an email saying our reservation was cancelled without notice and that i will get a refund. This is very upsetting because now i can't get a plane ticket for the same amount i paid for. Tickets now are 3x more the amount i paid for 2 months ago. I called them and they said there was nothing they could do to help me. They said they cancelled the reservations due to Pilots shortage, really. To me that in an internal problem. This is more upsetting and emotional because this was a way to reward my kids for graduating 5th and 8th grade. Now i can't afford to buy other tickets and will loose other tour packages i had bought for them due to they are not refundable. Never booked through this Airline, they don't take responsibility for their actions. Our vacation is ruined because of them.

This company is awful. I wish that someone would pull their landing permits.

I booked a flight with them to North Carolina for a long weekend trip two months in advance. Two weeks in advance, they cancelled my return flight and moved everyone to the following day. Although they claimed that they sent out an email notifying all passengers of this change, they did not. I dug through all my inboxes and spam folders, and the only emails I have from them state my itinerary for my original flight.

My outgoing flight was delayed 5 different times. When I went to check the status the day of my returning flight I learned that they had changed my return date to the following day. I had to be back for an important meeting, so I ended up having to drive the 15 hours home. When I got home at midnight 24 hours later than I should, I was still receiving delay notifications from their flight home, which had not even departed yet.

Whenever I tried to call their general customer service number, it stated, "All lines are busy." Finally, by calling their group booking number, I was able to be transferred to customer service. At which time, they refunded my return flight, but refused to refund my outgoing flight, due to that fact that I had already taken it. I asked to be transferred to a supervisor and told him this was not right because I never would have taken the outgoing flight if I knew they wouldn't get me home on time. I warned him that I would make a complaint to the BBB if he did not remedy this. He said that he as unable to help me, and that as the liaison for Sun Country's BBB affairs, I would receive the same response here.

Sun Country has 0 integrity. I know it's cheap, but DO NOT FLY SUN COUNTRY. You might as well drive.

Booked a flight during COVID. Even purchased insurance due to pandemic. Got infected and could not cancel my flight because no one would answer the phone. Tried online for a few days and could never get to the cancelation portion of the site. Terrible customer Service, Non-Existing! The let you leave a name and number so they can call back, but that never occured after two attemps. The folks are terrible and will never consider using them again.

I booked a flight to a friends wedding in 2019 as part of a google search, atx to cancun. Google suggested delta and sun country airlines as the best "deal" to acquire. I understood booking with sun country air meant I needed to have plans and couldn't cancel after 24 hrs...then, the pandemic. The world shut down, flights were canceled, 90% of airlines (including delta) refunded my purchase. Sun Country, not only did not refund my ticket, but made me book a ticket from MN to FT meyers and told me to call back to change later "voucher"Really? (i look up flights in 2021 for october to cancun)... NOTHING. No flights going out of dfw, houston, atx, nashville, detroit anything. Not even returning flights anywhere! This airline is holding 222$ of mine hostage.They new if they held it for a year, that my bank/debit card had a 90 day limit to cancel/request my refund back...and by telling me i could have this voucher, they made it seem like I could use it to book my flight. I was scammed. NEVER USE THEM. Pay more- It'll be worth it for peace of mind

We we’re flying back home from Vegas to Minneapolis. Originally we we’re on frontier but they overbooked our flight. So we had to scramble to find another flight thankfully sun country was there. There we’re very helpfully and even let us go on the 4:30 flight instead of the 6:30 with no extra charge. Great airline.

Customer service is snotty, and patronizing.

Hassle-free refund during Corona. I would recommend SunCountry to all!

Lost/stolen luggage. Flew from DFW to LAS and was forced to check-in luggage that I had already paid for overhead/carry on item due to size. The representative ‘insisted’ that I check the luggage after informing her it was considered a ‘carry on’ item on my outbound flight from LAS. Needless to say, In DFW the same rules didn’t apply because my luggage somehow disappeared. After several requests and unsuccessful attempts to conduct research and investigate...still no luggage.

5 Star plus review for Fred!! Helpful, courteous, articulate, and explained everything thoroughly!

I only give 1star because I have tried to contact Suncountry several ways before writing this review, unfortunately not one person has gotten back with me . We flew to Vegas on Suncountry last minute because AA cancelled our flight , I booked flight on my phone via Suncountry website . The Suncountry website is not easy to use , I accidentally bought 4 bags instead of 2 , which was all we were taking . I paid $120 for 4 bags , which it should have been $60. I called Suncountry and immediately the agent said they do not reimburse for luggage, this was a complete mistake on my part , but figured Suncountry would at least reimburse $60. I also sent a complaint via Suncountry and haven’t heard a word back , it’s been 4 weeks ?!? I think it’s just VERY BAD CUSTOMER SERVICE!!!

The worst low-budget airline experience you will ever have. Never fly this if you can. Pay the extra $20 to fly Delta or other carrier that flies where they do.

Unbudging, cruel, and totally unresponsive staff in-airport and via customer service. Strict 45 minute policy that results in total refund. If you show up in line at the airport 50 minutes early, but wait in their line for more than 5 minutes, they will not honor your flight.

My experience was just this. Family members already on the flight. They said the flight was actually delayed on the tarmac by 2 hours. Attendant at the desk said it was impossible to check-in as the flight took off. Told me to call customer service. This was a red-eye flight. Customer service center was closed.

Called the next day for a resolution was told that I would owe them more money to cancel my flight but that they couldn't charge me due to air regulations, so I actually should be glad.

Never never fly this airline