Today I had the pleasure of speaking to Jackie, who solved all my issues, she was like wonderwomen. My direct debits have been coming out from the wrong account, so i stopped them when i realized... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
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Lees wat reviewers zeggen
Amazing customer service from Pal today. Easy to find the telephone number. Got through to an agent after only a short wait. The agent understood and addressed my query very efficiently, politely, and... Toon meer
Bedrijf heeft geantwoord
When I made an enquiry with the Birmingham Hospital Saturday Fund last week my telephone advisor was truly excellent. A few issues came up but Marie was truly polite professional courteous knowledgeab... Toon meer
Bedrijf heeft geantwoord
What sets Benenden apart is their kindness and efficiency when dealing with a query or claim. No long wait on the phone, everyone polite and helpful. I cannot recommend them highly enough.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
BHSF provide affordable health insurance for individuals, employees and intermediaries. Employee health and wellbeing benefits and HR support services
Over 150 years of putting people first. Affordable health cash plans and wellbeing solutions for businesses and individuals
Geschreven door het bedrijf
- Introducing our new Health & Wellbeing Plan for employees
- Provide your employees with convenient digital, preventative care and valuable health plan benefits. Our business health plan offers easy, digital access to essential services like dental, optical, physiotherapy, and skin cancer screening, along with financial support for routine healthcare costs.
Contactgegevens
14th Floor, 54 Hagley Road, B16 8PE, Birmingham, Verenigd Koninkrijk
- 0121 454 3601
- enquiries@bhsf.co.uk
- www.bhsf.co.uk
4,8
Uitstekend
8K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Amazing customer service from Pal…
Amazing customer service from Pal today. Easy to find the telephone number. Got through to an agent after only a short wait. The agent understood and addressed my query very efficiently, politely, and in a friendly manner. So much better than other services.
1 juli 2026
Review zonder uitnodiging
Antwoord van BHSF
Hi Rachel,
Thank you for your lovely 5* review.
We're so glad to hear you're happy with the service provided by our Helpdesk team. We'll be sure to pass along your kind words to Pal and her manager. We hope we can be of service again in the future.
BHSF
Online claiming very easy to do
Online claiming very easy to do. Claims dealt with promptly.
26 juni 2026
Antwoord van BHSF
Hi Customer,
Thank you for your fantastic 5* review.
We're so glad to hear you've found it so easy to submit your claims online. If you ever need any assistance, or have any questions, please don't hesitate to get in touch.
BHSF
Antwoord van BHSF
Hi Marci,
Thank you for your wonderful 5* review.
It's great to hear you're happy with your overall experience with us. We hope we can be of service again soon.
BHSF
Very good money back quickly but I wish there was an easy way to see when the year finishes for each thing claimed
Money always back quickly
26 juni 2026
Antwoord van BHSF
Hi Tag,
Thank you for your excellent 4* review.
We're glad to hear you're happy with the speed of our service. If you click on the 'Available Benefits' tab on the Online Portal, you should be able to check when the benefit year ends, along with your remaining balance.
If you have any questions about this, please don't hesitate to contact our Helpdesk team and they'd be happy to assist you.
BHSF
I have had a policy with this company…
I have had a policy with this company for nearly 20 years, never any problems very pleasant to deal with.
Claims are dealt with very quickly and notification of payments always follow
26 juni 2026
Antwoord van BHSF
Hi Chris,
Thank you for your wonderful review and 5* rating.
It's lovely to hear you're so happy with your overall experience with us. We hope to be of service for many years to come.
BHSF
Excellent service and support as…
Excellent service and support as always, highly recommended.
26 juni 2026
Antwoord van BHSF
Hi Jon,
Thank you for your fantastic 5* review.
We're so glad to hear you're happy with your experience with us. We hope we can be of service again soon.
BHSF
Brilliant efficient service
26 juni 2026
Antwoord van BHSF
Hi Julia,
Thank you for your excellent 5* review.
We're so glad to hear you're happy with your experience with us. If you ever have any questions, or need any guidance, please don't hesitate to get in touch.
BHSF
Poor customer service
I had a letter in mid April 2026 advising that my policy had been updated. Not knowing what this was for, I have phoned and emailed on numerous occasions since every time to be told they are busy and there is no timescale for answering my query. I think it's pretty poor, it's not a difficult thing I'm asking. And within this time my premiums have gone up by almost 60% with no pre warning.
26 juni 2026
Antwoord van BHSF
Hi Tracey,
Thank you for taking the time to leave us a review and we're sorry to hear of your upset.
From what you've described, it sounds as though the letter you received was confirming changes to the policy which would've most likely included an update (probably an increase) to the policy premiums. However, this is something we'd like to look into further for you. Therefore, please get in touch with our Helpdesk should be able to start looking into this for and hopefully get everything resolved to your satisfaction.
BHSF
Antwoord van BHSF
Hi Customer,
Thank you for your fantastic 5* review.
We're glad to hear you're happy with our service. We hope we can be of assistance in the future.
BHSF
Great service, as always!
Claim for is easy to complete and payments arrived within 3 working days.
26 juni 2026
Antwoord van BHSF
Hi Customer,
Thank you for your wonderful review and 5* review.
It's great to hear you're happy with the speed of our service. If you ever have any questions, please don't hesitate to get in touch.
BHSF
Very easy to claim on line
Very easy to claim on line, and extremely fast payment into my bank account.
26 juni 2026
Antwoord van BHSF
Hi Jane,
Thank you for your wonderful 5* review.
We're glad to hear you're happy with the speed and ease of submitting your claims online. We look forward to receiving your next claims.
BHSF
To claim online with BHSF the set up is…
To claim online with BHSF the set up is so easy to follow and I had all my information sent within 2 minutes,
Followed by good communication feedback my claim was all sorted and paid within 3-4 days,
26 juni 2026
Antwoord van BHSF
Hi Wain,
Thank you for your excellent 5* review.
It's great to hear you're happy with your overall experience with us. We hope to be of service in the future.
BHSF
Happy claiment
I've been a member for many years and now with on line claiming the process is very quick and easy and you know when your payment is being made and your can check your remaining benefits.
26 juni 2026
Antwoord van BHSF
Hi Customer,
Thank you for your wonderful 5* review.
It's great to hear you're happy with the speed and ease of using our Online Portal. We hope to be of service again in the future.
BHSF
Easy to use.
26 juni 2026
Antwoord van BHSF
Hi Ruth,
Thank you for your fantastic 5* review.
We're glad to hear you've found it so easy to submit your claims. If you ever have any questions, or need any guidance, please don't hesitate to get in touch.
BHSF
Antwoord van BHSF
Hi Customer,
Thank you for your excellent 5* review.
It's great to hear you're happy with the speed of our service. We hope we can be of assistance in the future.
BHSF
Everything is always easy with BHSF!
Everything is always easy with BHSF. Often you sign up and pay for these things only to be refused when the time to claim comes. Never the case with BHSF. The GP service is great too - always so helpful and understanding. I usually get a next day telephone appointment without any fuss.
26 juni 2026
Antwoord van BHSF
Hi Helen,
Thank you for your excellent 5* review.
We're so glad to hear you're happy with your overall experience with us here at BHSF. We hope to be of service again in the future.
BHSF
VERY complex process
I find it very difficult to put claims through. There are too many stipulations and it almost feels like you do not trust the employee making the claim.
26 juni 2026
Antwoord van BHSF
Hi customer,
Thank you for taking the time to leave us a review and we're sorry to hear of your difficulties.
In the 'Terms Of Use' to the Online Portal (section 1 - the first section of the claims process), we state exactly what's needed for our CST to consider a claim. Unfortunately, if claims are submitted with information missing, they will be declined and require re-submitting once the missing information has been gathered.
If you have any difficulty with this or are unsure on what is being asked for, please do not hesitate to contact our Helpdesk who would be happy to clarify anything beforehand for you.
BHSF
Brilliant service
26 juni 2026
Antwoord van BHSF
Hi Steve,
Thank you for your fantastic 5* review.
It's great to hear you're happy with your experience with us. We hope we can be of service in the future.
BHSF
Prompt in dealing with claims
Prompt in dealing with claims. Claims process is so easy. Excellent.
26 juni 2026
Antwoord van BHSF
Hi Customer,
Thank you for your fantastic 5* review.
It's great to hear you're happy with the ease and speed of submitting your claims. If you ever have any questions about your policy, or need any guidance, please don't hesitate to get in touch.
BHSF
Antwoord van BHSF
Hi Maria,
Thank you for your wonderful 5* review.
We're so glad to hear you're happy with the service we provide. We look forward to receiving your next claims.
BHSF
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