We were let into the shop at 9.30 not 10.00 am by a welcoming member of staff. He advised us about choosing a mattress and asked us lots of relevant questions. We chose a suitable one at an excellent... Toon meer
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Lees wat reviewers zeggen
Fantastic experience! Machine to test your sleep and best mattress for your sleep needs. Great qualified team especially Burnley store. Big shout out for Holly who looked after us extremely well. G... Toon meer
Pleasant salesman, very helpful and no pressure Result, new mattress is a delight, uninterrupted sleep, feeling more relaxed on awakening, I hadn't realised how 'bad' my old mattress was Similar... Toon meer
From ordering my mattress and other products eg. pillows mattress topper and a water resistant cover.The whole process was done in a friendly helpful manner no pushiness.The Burnley store was clean an... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
Unit 5 Anchor Retail Park, BB11 1BX, Burnley, Verenigd Koninkrijk
- 01282525299
4,7
Uitstekend
135 reviews
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Fabulous service and amazing mattress
2 december 2023
Mattress masterclass, great prices
No pushy sales guys, just honest, information, supplied by knowledgeable sales assistants to allow you to make an informed decision. The price was right, too!
24 november 2023
Review zonder uitnodiging
Why we bought on the day we visited.
The colleagues were very informative and friendly. They couldn't have done more for us.we recommend dreams to anyone looking to buy a excellent quality bed at a very good price.
28 oktober 2023
Review zonder uitnodiging
Everything from going into the store &…
Everything from going into the store & our bed being delivered was all a brilliant experience
7 oktober 2023
Excellent customer service⁸…
A positive experience at the Burnley store. Az was extremely helpful and patient. We were given lots of options and were supported but not pushed to make a decision. Will recommend to family and friends. Thank you.
27 september 2023
Review zonder uitnodiging
Bed comfy
Bed comfy, delivered on time, store staff (Dawn) very informative and knowledegable and friendly
31 augustus 2023
Happy with Dreams own mattress,promptly…
Happy with Dreams own mattress,promptly delivered on time specified.
11 augustus 2023
Helpfull knowledgeable staff,easy to…
Helpfull knowledgeable staff,easy to order and to arrange delivery.We had plenty of communication from the delivery team as to timings.On delivery the team where pleasant and efficient,unpacking and assembling the bed and clearing all the packing materials.
4 augustus 2023
Very professional
Very professional from Az in sales to delivery team could not have gone any better top job
4 augustus 2023
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
PURCHACED mattress on 4 weeks trial
Dissapionted on the fact on a previous bed and mattress which is exactly the softness required,after my purchase this time I purchased a single mattress,I made it clear I wanted a dreams mattress like the last one,?your manager said that dreams do not do that mattress anymore? I've been back yesterday and I would have had to buy a TEMPAR MATTRESS,WHICH WAS GOING TO BE AN ADDITIONAL £1100 POUNDS WHICH I CANNOT AFFORD, YOUR MANAGER WAS EXTREMELY HELPFUL AND PROFESSIONAL,BUT I FEEL THAT I'VE WASTED MY TIME AND MONEY ON SOMETHING SOMETHING THAT IS NOT RIGHT FOR MY COMFORT,AS I WANTED THE SAME MATTRESS LIKE THE OTHER ONE, REGARDS BRIAN STEVENS
15 juli 2023
Antwoord van Dreams - Burnley
Good afternoon Brian
Thank you for taking the time to speak with me today. I am sorry you are not getting on with the mattress you purchased.
I am glad that as a result of our conversation we have reached an amicable resolution. I would also like to thank you for your kind words regarding the service received in store.
Should you need any further help or assistance, please do not hesitate to contact me.
Many thanks
Peter
New bed
Everything went well at the Burnley store dawn who served me was helpful I felt no pressure to buy the bed I purchased I am very pleased with I would definitely recommend dreams
20 juni 2023
If I could have given 0 stars then I…
If I could have given 0 stars then I would . Horrendous experience with Dreams . My bed ( which cost £2000 ) arrived 2 completely obvious different colours . I immediately contacted Dreams customer service and they couldn't care less . The bed was delivered last Wednesday its now Monday and still no call back from Dreams . AVOID. BUY SOMEWHERE ELSE . Customer service is a joke !!!!
14 mei 2023
Antwoord van Dreams - Burnley
Good afternoon,
Thank you for taking the time to leave us your review.
I am sorry that the bed and drop in adjustable bed are different in colour. They are not made to match as the adjustable feature is also a standalone bed. This is confirmed on our website.
In order to review the issues, you are referring to, I did try to call you but could not reach you and then followed up via email.
I have sent you an email this morning in reply to your last email and hope we can bring this matter to a mutually agreeable resolution.
Many thanks,
Kishan
Great service
Great service, polite and friendly staff with an extensive range of beds to try.
22 februari 2023
Super happy customers
Az has done an exceptional job by helping us pick the right bed and mattress. Super happy with the experience! Would highly recommend
12 februari 2023
Review zonder uitnodiging
Absolutely delighted with my purchase
Absolutely delighted with my purchase. I had forgotten what a good nights sleep felt like.
3 januari 2023
Knowledgeable staff and plenty of choice…
The ability to find out what mattress was best for us and the number of options given
14 januari 2023
Just went in to check a few mattresses…
Just went in to check a few mattresses but ended up buying what feels like the best one we ever tried. Sleep match machine was great and the in store advice was best I ever had.
31 januari 2023
Review zonder uitnodiging
Dream bed
Explained what type of bed I had in mind & the store manager showed us options online, found just what I wanted. Delivery was arranged, then changed to a more suitable date to suit us with no problems. Delivery team kept us informed of time slot, bed installed & all packaging removed. Team very friendly & helpful. Thoroughly recommend this company
26 oktober 2022
Review zonder uitnodiging
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