Our mattress was nearly £3000. Huge commitment for us. I am disabled and needed a mattress to support me. Arranged for it to be delivered on Friday 28 August. Today, two days before arranged deliv... Toon meer
Bedrijf heeft geantwoord
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Our mattress was nearly £3000. Huge commitment for us. I am disabled and needed a mattress to support me. Arranged for it to be delivered on Friday 28 August. Today, two days before arranged deliv... Toon meer
Bedrijf heeft geantwoord
Excellent service. Sales person Sheryl was very helpful explaining all of the options available. I had the chance to test different beds and mattresses before making a decision. Booking a delivery wa... Toon meer
Great customer service during our visit. I can’t remember their names but the two women who helped us on both visits were brilliant offering us coffee etc and giving us what we felt was genuine advice... Toon meer
Customer service in store was great but on delivery the men knocked a radiator off the wall causing a water leak. They phoned customer service who stated the obvious that they would pick up the bill b... Toon meer
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf

Birkenshaw Trading Estate, G71 5PR, Uddingston, Verenigd Koninkrijk
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Great service from start to finish staff at the store & also the delivery couldn’t do enough to help make everything simple & quick for me 11/10 all round
We have had a great service from going into the store and the great delivery team.
Our bed is so comfortable, I'm now having sweet dreams
Brilliant service and product really comfortable
My new mattress was delivered with care after the delivery drivers had removed my old one, which I had wrapped and sealed as requested.
All done pleasantly and carefully and I am happy with the new mattress, so Thank you to Dreams. 🌟👍🏻
Great service from helpful and knowledgeable staff. Sheryl was excellent
Excellent and efficient service from start to finish
Fantastic very good staff Alex was very helpful and honest. And he even let us try out different matters
Anne (Salesperson) was very helpful and patient with mum. She tested her out on a bed to see what firmness was best suited, before directing her to an appropriate bed within her price range. Anne also advised on best pillow suited to mum’s sleeping position. Got plenty of reminders/updates about delivery which was less than a week from ordering. Everything ran smoothly from start to finish. Mum is delighted with her new bed and pillow and has had the best sleep in a long time.
From choosing our bed and mattress In store, to the delivery and assembly of our bed the customer service was excellent.
We were assessed to see what mattress would be best suited. The delivery guys were very respectful of our home and assembled the bed in record time and spent time showing us the instructions (ottoman bed) and making sure we were satisfied before leaving.
I would recommend Dreams for your mattress and bed needs.
10/10 overall experience
From the minute we stepped into the store, straight through to delivery - the team were a dream to work with.
We are extremely happy with our purchase. The ottoman gives us so much storage space which was needed after our loft conversion. Both my partner and I, have had the best sleep in a long time, and my sore back is no more!
Louie was the best customer service advisor ever. I've never experienced someone so kind, patient and understanding in my 30 odd years on this planet. We had no clue what we were after and spent nearly an hour on the bed machine.. and thanks for the coffee. Barista and bed expert, they don't come much better.
Bought from Birkenshaw branch. Salesman was wonderful and didn’t put any pressure on me for a sale. Very helpful. The delivery staff were amazing.Phoned to say they were in their way and on arrival put on over shoes to protect new carpet. Couldn’t have been more helpful.
Fantastic range of products and great customer service helped us to make the right choice of product that suited our needs and pocket.
I was having issues with upper back pain and as a result wasn’t getting enough sleep and decided to purchase a new mattress, more than happy with it getting proper sleep now and no more back pain.
Staff in shop really helpful, even got offer of something to drink ,nice touch .Got shown a selection of mattresses ,really comfortable .
Mattress was delivered on time , can’t fault Dreams at all ,great shopping experience.
Customer see from Alex was great! But, when delivered… the bed was not built even though it was paid for… somewhat disappointing.
The Sales Person was courteous, knowledgeable and made me completely at ease.
Excellent process, no issues whatsoever! Store staff and delivery staff were all friendly and helpful. Bed is super comfy and looks great!
Excellent company fast delivery and very good prices
Great customer service. No pushy or persistent sales pitch. Very pleasant in store. Can't complain.
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