My three year old grand-daughter was delighted with her fairy wand, exactly as requested from Father Christmas (even though she hasn't managed any magic yet). The ordering was easy and efficient and... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I recently purchased from family nation site for the first time and I am BLOWN AWAY by their service and products!! AMAZING!!! Absolutely love love love what they are doing and offering shipping wor... Toon meer
I ordered a very limited edition Stapelstein from FamilyNation since it was sold out everywhere in Germany. Only two hours after placing my order, I received a confirmation that my order is being... Toon meer
Bedrijf heeft geantwoord
Ottima esperienza! Cercavo un passeggino gemellare di marca bugaboo praticamente introvabile ovunque, anche sullo stesso sito del produttore, qui l'ho trovato assieme ad un'ottima assistenza clienti (... Toon meer
Bedrijfsgegevens
Over Family-Nation.com (Baby Store - NOT Family Gift Nation)
Geschreven door het bedrijf
WE ARE NOT FAMILY GIFT NATION. We are a children's and baby store based out of Firenze, Italy. We have no link at all with Family Gift Nation.
We kindly ask that you do NOT leave a review here if you purchased from Family Gift Nation.
Please leave a review ONLY if you purchased from us - at Family Nation, Italian Children's store.
We have created Family Nation as a guide for parents like us who appreciate both style and substance – who find that having a child opens more doors in their lives.
We provide a hand-picked range of goods to help families live well and look good as individuals and as a unit. Family Nation serves as a global reference point for contemporary parenting – a place where new and renewed lives are nurtured and cherished.
In Family Nation we have brought together a curated collection of the best baby and maternity brands and designers from across the globe. We aim to help families and parents choose for themselves and their children goods and clothing that are beautiful, functional and innovative - which help us appreciate the joyful chaos of family life!
We hope that Family Nation will contribute to making your life and that of your family easier, beautiful and enjoyable.
Contactgegevens
Via Bolognese 49R, 50139, Firenze, Italië
- +39 055 490 545
- info@family-nation.com
- www.family-nation.com
4,1
Goed
242 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent
The product is like we saw in the website. It arrived quickly and in perfect conditions.
I do Recomend it!
15 juli 2023
After confirming order and made…
After confirming order and made payment, and after 2 weeks I was informed that the choice of colour had been discontinued. Other colour option offered and confirm in stock. I had picked and confirmed. Family Mation has confirmed order with supplier and few days later was inform that production delay and now have to wait for additional 1 month. Your office had confirmed in stock earlier and now still have to wait. Sorry
28 juni 2023
Antwoord van Family-Nation.com (Baby Store - NOT Family Gift Nation)
Dear Elaiza,
We are very sorry that there were problems with the availability of a product.
When we sent you the notification about the availability of the replacement article, it was indeed available in our warehouse. However, having received a confirmation from you the following day, unfortunately the item was purchased by another customer and we immediately placed an order with the brand in order to respect the timing of your shipment. Unfortunately, the brand, after having given us confirmation of the availability within a similar timeframe that we communicated to you, sent us a correction the next day, and we immediately updated you offering you the choice of how to proceed: whether to cancel the order or wait considering the delays.
We are very sorry, we do our utmost every day to ensure a fast and efficient service and it is always a pain to communicate this kind of news to our customers. On our side, we try to mitigate this type of inconvenience as best we can, so as to cause as little inconvenience as possible to our customers.
We apologise again on behalf of the entire Family Nation Team!
Excellent customer service and shipping!
I ordered a Bugaboo bee 6 limited edition. I searched all over for it and only Family Nation had it in stock.
My parcel was shipped off right away next day! We had some issues with the delivery because I wasn't home when they attempted delivery but I spoke with Miriam from customer service and she was so helpful! She right away notified FedEx to re-attempt delivery and I got it!
Cant wait to use it.
Would defiantly buy by Family Nation again! Such excellent service.
14 juni 2023
Very impressed!
Very impressed! The lowest shipping cost I found for the mini monkey baby sling and it got to me in the states in less than a week! Email updates were all timely and correct, which made me feel better about purchasing it internationally. Would definitely purchase from them again!
8 juni 2023
Review zonder uitnodiging
The product (baby cocoon) was in…
The product (baby cocoon) was in excellent condition! Delivered quickly to America! nice to deal with such a store!
15 mei 2023
Perfect present for a colleague who had not got time to buy a carrier bag for a double buggy for for her new arrival.
Thanks, item arrived promptly and it was a very suitable gift that was gratefully received by my friend.
17 april 2023
Excellent
Excellent package! Super fast delivery ! And incomparable price ! 5 stars are not enough !
7 mei 2023
The wait is long but we finally have…
The wait is long but we finally have the purchase in our hands, from Italy to Mexico. excellent product, excellent communication.
I recommend them 100%
6 april 2023
Fast shipping internationally
Fast shipping internationally, great communication regarding shipping updates/ delays etc. Overall great experience,
28 februari 2023
I called customer service as I am based…
I called customer service as I am based in Australia and shipping to Australia is unavailable. They explained it could be shipped to a hotel I was staying at in Italy, sonething I never thought of. Parcel arrived within 2 days - I was very happy
22 februari 2023
Easy ordering process and very fast an…
Easy ordering process and very fast an reliable delivery!
22 februari 2023
delivery took forever
delivery took forever, i had to ask like three times and its been over a month and still dont have my order….
6 januari 2023
Antwoord van Family-Nation.com (Baby Store - NOT Family Gift Nation)
Good evening,
Thank you for your report!
Your order was to be shipped within 30 working days, as per the order confirmation you received by email. As specified on our website, if the product is IMMEDIATELY AVAILABLE, your order will be shipped within 1 working day from the payment, after which it will take 3-6 days to be delivered, according to the situation of Fedex courier. If the item requires shipment within 30 working days, as in this case, the order will be shipped within the days indicated on the website. This is due to the fact that the items that require a longer shipment are not physically available at our warehouse but they need to be restocked by the supplier.
Your order was shipped directly from the brand’s warehouse, on the 1st of February 2023, more than 15 days before the expected date.We sent you an after-sale message on the 2nd of February at 16:20 as we always do, sending you the tracking link. We are really sorry that you did not had the chance to read it. Anyways, from the tracking link we see that your order was correctly delivered on the 3rd of February.
Unfortunately, we did not receive any email or requests from your email address, we are sorry.
We kindly remind you that our customer service is always available and you can write to us from your account, by email and by chat.
We have just contacted the brand to ask the courier to verify the signature of the person who picked up the package.
Please, do not hesitate to contact us for any doubt, we are at your complete disposal.
Have a nice evening,
Sonia
Amazing service
Amazing service. I ordered this on a Saturday and received my order by the following Thursday. 5-day international shipping? Yes, please. Great job, will definitely consider purchasing from this store in the future.
8 december 2022
Excellent
Item as listed shipped out the next day and arrived quickly overseas in perfect condition! Catalog also shows that they have so msny other goodies in their store. Highly recommend
28 november 2022
Always great
12 oktober 2022
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.