Speed at which the claim is handled is why I like the service. You simply fill in a form - not the best online form because if you have an eye test with an eye health test and prescription glasses,... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
This is what is called efficient service delivery. Keep up the good work. The claim was easily processed and the payment fast.
Have made 2 claims for optical now. Easy to make claims and the turnaround is literally 2-3 days before you receive notification it has gone through. Money in my bank in less than a week. Brilliant 👏... Toon meer
ITS THE BEST I have been a member of Health Shield since 1964and during that time can honestly say that I have never had any difficulty with any aspect of the service provided. Information reques... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We design and build health and wellbeing packages for businesses and their employees; helping people lead healthier, happier, more productive lives since 1877.
Contactgegevens
Electra Way, CW1 6HS, Crewe Business Park, Verenigd Koninkrijk
- 01270 588555
- www.healthshield.co.uk
4,6
Uitstekend
4K reviews
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Excellent service
Excellent service. The app is easy to use with lots of information.
Claims are very simple to put through and paid out very quickly.
9 juli 2026
Great Benefits and Excellent Service
My employer offers benefits through Health Shield and it makes a huge difference. The coverage is very comprehensive and the claims process is very straightforward. On the occasions I've not followed the process or met the criteria properly, Health Shield are quick to help and a corrected claim is usually processed very quickly. It's a truly excellent service.
15 juli 2026
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Antwoord van Health Shield Friendly Society Ltd
Hello Maureen,
Sorry that you’re disappointed with your recent claiming experience. When joining the membership we send a your membership plan and terms & conditions which outline the amounts that can be claimed for each benefit and what can be claimed for each benefit, these are also sent on each renewal term. We advise our members to check both documents before making a claim, however, if you feel incorrect advice has been provided to you regarding a claim, I would be happy to look into this further for you and can be contacted filling in our contact form (copy this link) https://www.healthshield.co.uk/contact-us/individual/health-cash-plan/member/ and select ‘Trust Pilot review’ or call 01270 588555. Thanks, Hannah
Logging on was more of a challenge due…
Logging on was more of a challenge due to my forgetfulness of my password. Once logged on was easily found what I need to do and enclose for the scheme with examples of what was needed. Forms was filled in and submitted and got a quick response and payment filled very quickly.. spot on..
15 juli 2026
Very organised
Everything is straight forward and clear. Also, Health shield staff act fast on claims. I am very happy and satisfied with the level of service.
28 mei 2026
helping staffl
when i called up for my account number your staff could not help enough after i messed it up the first time they put me right and helped get it right the second go round thank you
6 juni 2026
Easy to complete a claim
6 juli 2026
Concise advise on required…
Concise advise on required documentation for claim plus swift communication.
24 juni 2026
Getting claims paid is hard work
Platform is dated and claims always seem to get rejected saying there’s insufficient evidence. I recently claimed for an MRI and it got rejected as Healthshield said it should have been claimed under Consultancy. I didn’t want to use that category as it’s the one used for excesses on consultants fees that aren’t covered by my health insurance and as there is a dedicated category and cover limit for MRI it should have been covered under that surely. I honestly have an issue with nearly every claim I make and you can’t go in and update a claim when they reject it, you have to submit a whole new one. In short, you can get them to pay out, but not for everything you’d expect and not easily.
15 juli 2026
Antwoord van Health Shield Friendly Society Ltd
Hello Richard,
Thank you for your feedback, it is disappointing to hear that we have not met your expectations on this occasion. The criteria for claims is available in the terms and conditions booklet for your plan, we review these each year and try to make these clear, however your feedback is appreciated and helps us target areas that may need further improvements. If there is a specific claim or issue we can help with further, we would be happy to look into this further for you please let me know by filling in our contact form (copy this link) https://www.healthshield.co.uk/contact-us/individual/health-cash-plan/member/ and select ‘Trust Pilot review’ or call 01270
588555.
We’ve also heard your concerns about the website and the challenges of submitting claims. Please rest assured that we’re actively working on improving our member experience, with a strong focus on simplifying and speeding up the claims process.
Thanks, Hannah
They always pay promptly.
22 juni 2026
We got there in the end but it took…
We got there in the end but it took several attempts as the receipt was long and seems all information had to be in the same photo.
22 juni 2026
My claim got rejected for not showing…
My claim got rejected for not showing payment and reason for accident. Although both things were included on the initial submission- they were overlooked. After calling, the lady was helpful and stated that she would contact the claims team and get it adjusted.
8 juli 2026
Antwoord van Health Shield Friendly Society Ltd
Hello Rob,
Thanks for your feedback. If you need any further help, please contact me by filling in our contact form (copy this link) https://www.healthshield.co.uk/contact-us/individual/health-cash-plan/member/ and select ‘Trust Pilot review’ or call 01270 588555.
Thanks,
Hannah
Easy to access and make a claim
14 juli 2026
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