Neck on the Line jewellery Reviews 

I must say this is a lovely brand my sweet daughter recommended. Beautiful range of jewelry! I bought a necklace and a bracelet and they don't tarnish at all! They sparkle like diamonds! 😍 the only thing that made me a little bit upset is that the necklace is too small and I can't wear it on my neck but no worries because I turned it into a bracelet haha! #getcreative am I right? 😜 Wish you all a blessed day and happy shopping!

Such a cute online jewelry shop with gorgeous products. My order came in good time and packaged real cute. I wear my necklace lots and always get compliments on it. I get tempted to buy more jewels regularly
♥️

I love notl! I’ve ordered jewellery from them many times and they never disappoint. The jewellery is amazing quality for the price and the designs are gorgeous. I wear my pieces in the shower every day without needing to worry about gassing or rusting. They also have amazing customer service!

Received the initials necklace, super cute. It is tarnish free, I can bathe with it on or exercise with no issues. Love the product.

I’ve been buying my jewellery from NOTL for the last year and the quality is incredible!! Not only the quality but the designs are cool too. I really am obsessed.

My favourite jewellery brand! 90% of the jewellery I wear is from Neck on the Line and I reccomend to all my friends as I get so many compliments on my jewellery 🫶🏼 I’ve worn most of it for over a year, when I shower, sleep, workout and still looks good as new! I’ll only shop here for my gold tarnish free jewellery xx

Not good place to buy anything I ordered a set of stuff for my other half before Christmas spent £50. Still haven’t arrived, the owner said he’ll resend it but he didn’t and now he’s not even responding to my emails.
Honest waste of money…

Ordered a ring on the 28th November as a Christmas present, which never came. Sent two emails to ask for them to update me/send a new one/send me a refund and heard nothing back at all.

I bought 2 rings and they were both too big so sent them back asking for one size smaller and followed all instructions properly and if one could be returned. It’s been months now and didn’t get a replacement or refund. I have emailed many times with proof of everything and nobody gets back to me. I’m very disappointed in this as I love the style of jewellery and thought I’d be buying so much more in the future.

Bought earrings and a necklace set from here 18 months ago. I never got round to wearing it so it just sat in the box in my drawer. To my surprise when I opened the box recently, the earrings had gone completely rusty and discoloured while the necklace was fine. Contacted Neck On the Line and Joanna has now offered me an exchange for a new product.

Best jewellery I’ve ever bought the quality is amazing and the packaging it came in was so lovely would 100% recommend

I'm really disappointed by the customer service. I ordered a pair of earrings and when they arrived they looked a lot different to the pictures online. I emailed about this and got no reply.
I waited a while but as the returns window was closing I emailed again and still no reply. They don't accept DMs on insta which is where I found them.

They seemed like a nice small independent brand but would avoid in future.

Beautiful Jewllery I bought the 6mm Figaro necklace and 6mm Figaro bracelet and the Verity hooped earring. I usually cannot wear costume jewellery I have highly acidic skin, this is why I went for this product. It looks and feels like real gold really expensive looking and for the price its a bargain . Great delivery and great communication from Joanna who answered my enquiry personally. I highly recommend this seller and her Jewllery. I will update this review after I have worn it for while.

I bought the rope bracelet, and wore it twice. On the second wear the bracelet unraveled!
I sent an email to them straight away and they didn't reply for a week, so I sent another one incase they needed more information.
However they still haven't replied, which is really disappointing.
On the other hand, I also bought a ring and earrings which are still intact and look really nice!

Purchased some products from here and never received them. Tried to get in contact with customer service but they are shocking with reply time and now they’ve just vanished. Never got my order or a refund.

Their jewellery is excellent quality and the service from the company was great. Would definitely recommend!

Delivered quickly and beautiful jewelry but the clasp of my hoop came loose and i lost it within 2 weeks. Disappointing

My necklace broke, a new one one sent, delivery is quite long and customer service takes a while but they exchanged my necklace so I'm happy, thank you.

NOTL is one of my favourite jewellery shops. The designs and the quality of the products are excellent. This is the second time I have placed an order from NOTL, however, the order was missing and the delivery was extremely slow. Once I send an e-mail and a message to Instagram DM the owner I believe did get back to me and sent out the replacement ring which was wrong. After that, I need to send another message saying the missing ring has been received but wrong then the right ring was sent out immediately.

Additionally, the customer service is just OK because I don't think there is enough communication. I understand this is a small business, therefore I believe It does manage by only one person or two which causes a lack of communication, but still in the end I received the right ring and was delivered asap.