PizzaExpress Reviews 

For years i have been a fan and also long running Gold member. It takes one bad experience and bad senior staff attitude to make you think twice about spending your money at PE. Especially when they have cut the portions, raised the prices and moved away from quality to a downgrade. Still, it wasn't that, it was what the senior head of the branch where i dined, and her attitude that changed everything forever. Sel a view PE

They did not let me have a different side. I even offered to pay extra. They did not have things on the adult menu that they had on the kids menu. They undercooked my chicken and therefore I had to ask for them to cook it more- I had already been waiting over half an hour. They're service was terrible and I find the staff members rude, I would not recommend going here.

Margherita pizza ordered. Wafer thin and tasteless. Didn't even touch the sides. What a disappointment 😔

Pizza Express, Cribb Causeway, Ordered a takeaway via just eat, Order arrived within 15 minutes of the delivery time.
Pizza was cold, Dough Balls, cold,

*Both had gone hard and was inedible*
Ordered value £59. 38.
Just eat refunded £9.38.
Pizza Express refused to take any responsibility for the poor quality food.
See below thier final response, totally unacceptable from this company.

If you remain unhappy with the resolution offered by Just Eat I would suggest contacting them again to discuss your complaint further.

As Pizza Hut Customer Care are unable to assist you further with your complaint, we would deem your contact closed and I must make you aware that any further correspondence in relation to this contact may not receive a response.

Best Wishes
Darren
Senior Team Manager
Pizza Hut Customer Care

I asked for mayonnaise or any type of sauce they dont have any they gave me garlic butter!!!!!! I was happy to pay for a dip but they only said they had Cesar dressing??

Only one waiter was working in the entire Newmarket branch, and he said the chef was not in. He cooked all the orders himself whilst extremely stressed. There was not even water despite it being 25 degrees outside, and our food was disgusting.

We had already driven from another Pizza Express 20 miles away that was closed in the middle of the day and had a handwritten note on the door.

We have been going to Pizza Express for thirty years...and our experience with both branches in unbelievable.

I have been quite loyal and satisfied customer of Pizza Express for over a decade. Unfortunately I have find the recent changes so disappointing that I’m writing a review on here.

First the Buddha salad has no humus, costs more and was under whelming. But my biggest disappointment came when I saw the changes to the rewards clubs, there is little to no savings for me at the Silver or Gold. They need to find other ways to reduce costs as these changes are going to drive customers away.

Very poor. Their pizzas are very cold and service is pathetic. Overpriced as well.

Ordered 2 x dough balls to start and 2 pizzas and 2 beers. Beers arrived quite quickly, then a bit of a lengthy wait for food. Waiter turns up with the 2 pizzas, I said we had ordered dough balls to start so can you take them off the bill please. He came back with 1 portion of dough balls and said they were comp. When the bill came both dough balls were on the bill, explained that we didn’t get the 2 and the other guy said they were comp. He came back with another bill, this time with 1 portion of dough balls on the bill. I said I’m not paying for them as he said they were free as they arrived after the pizza. He goes off and produces the final bill, we paid and his attitude was absolutely disgusting when we said thanks he threw our copy of the receipt on the table and stormed off… you guys were in the wrong don’t be so bloody rude… never EVER going to the steam Pizza Express again!!!

On a visit before going to the Ustinov Theatre in Bath ,my Father and I went to the saw close Outlet at PizzaExpress.
We ordered a margarita pizza and a pepperoni pizza and We had a side dish of coleslaw . Both pizzas were tasteless, very thin and Coleslaw was equally tasteless and very dry. Despite this , the service was good ,And staff was faultless. It was the mediocrity of the product that undermined the staffs good intentions. We suggest a review of the quality of their products.
Unless there’s a dramatic change , is it unlikely that any of our family will use PizzaExpress again .

Visited in Stockport today. Disappointing, lasagne was tasteless, seemed to be a frozen bland offering that was microwaved to boiling point. Kids starter dough balls came with a tomato and cucumber salad that had definitely seen better days. Very overpriced for what we got.

St Andrews - Really dirty.

Staff were super lovely and the food tbh was edible. Not up to the prices charged but edible. £18 for a pizza is a bit excessive and I swear all the ingredients noted on the menu for my pasta weren’t in it.

However the floors are so dirty. They don’t clean under the tables after people have finished. Food and marks on the floor from previous people. Dining with a 2 and 4yr old; cleanliness is really a priority as they drop things on the floor and then unhappy when they can’t eat it or when I pick up the crayon it’s literally covered in filth.

The bathrooms were though terrible! Really didn’t want to touch a thing as I took my 4yr old son there and obs he wants to touch everything. Even the stairs on the way up were filthy as he wanted to hold the handrail and I did wonder when was that last cleaned? I used a wipe on his hands at the bottom of the stairs.

Really not what I’d expect from a restaurant. I didn’t even know if floors were cleaned that day. We were there later in the day at 5pm but they should really be cleaned at least after the main lunch trade or have sections cornered off to clean at a time.
Not a pleasant experience and if the staff etc are using the same toilets as I went in then I do wonder re general cleanliness and hygiene.

My sister gifted me a home delivery #562134369 from Pizza Express last night. I eat a vegan diet & honestly can say that this food was absolutely gorgeous & delicious - there was nothing lost on taste in the absence of dairy or meat. This food was perfect. Thank you so much Pizza Express ( and my kind Sister}for providing delicious vegan treats. Joanna x

I went to pizza express in the metro centre, Gateshead today with my parents and I honestly don’t think I’ve ever had as good customer service as that provided by Neil, he was brilliant! What a genuinely nice guy and you could see the effort he made with every table despite it being the Easter holidays and being busy. Can’t recommend enough - exceptional service!

food on the floor, seats were dirty, had to ask twice for water, garlic bread starter had very little garlic taste. pizza burnt and bland. kids brownies were extremely small. expensive for what you get.

The staff are very nice and we got free doughballs

appualing service, i had travelled to pizza express and incurred travel costs and been told my table had been cancelled at last minute without notice for the pizza express special anniversary

i never received any cancellation and my friend had come to join me from outside of london and we both incurred travel costs over £15 to get to westfield branch where we were told that my booking had been cancelled yet i didnt receive anything at all via email in advance

as a result of this terrible service and how badly ive been treated i will not be dining again at pizza express!!!

I am writing to formally raise a complaint about the unprofessional and untrained staff at your Hampton branch during our recent visit. The team seemed completely unaware of how to process Tesco Clubcard vouchers and, rather than seeking a solution, implied that we were trying to cheat the system. This was not only offensive but also incredibly frustrating.

After much persistence on our part, the vouchers were eventually processed correctly—but only on a separate till, which your staff should have known from the start. This unnecessary delay wasted 40 minutes, leaving our children exhausted and ruining what should have been an enjoyable meal.

This experience was unacceptable, and I expect a response explaining:
   •   Why the staff were not properly trained on your accepted payment methods.
   •   What steps Pizza Express is taking to ensure customers are not wrongly accused or inconvenienced like this in the future.
   •   A gesture Of goodwill for the distress and wasted time we experienced

Came for a quick lunch with my colleague, we had a lovely service from the waiter Luke (blonde guy) pizza was delicious, light and very fast service. Thank you

We visited the Broughton branch of Pizza Express and waited over an hour for the food. We also used the app to use their offer of free dough balls. The dough balls turned up after 45 minutes and were so small we couldn't believe that anyone would pay £5.95 for a tiny plate of them. This could have been a great way to promote the dish but instead it put all of us off from ever ordering them off the menu. When our food turned up, there was a minimal amount of pizza ingredients on each pizza and we were completely stung on the prices, especially £5.95 for a small portion of rainbow coleslaw which tasted like it had been pickled in a jar for 50 years. The meal for six of us (main meals only and 6 drinks) cost over £100 and we won't be going back.