PRECISE. Reviews 

Quick and easy transition

Shocking Service.

The intermediary support team appear to be based in a foreign country. Most of them appear to lack the ability to speak English fluently and it is very difficult to understand what they are saying. Their speech is unidiomatic and riddled with grammatical and pronunciation errors which combine to create confusion as to what they actually mean.

Very frustrating to deal with this lender if you need to call up to query anything.

The online portal is also a shambles and malfunctions more times than it works.

Really disappointed and will be actively avoiding using Precise for any future cases.

I don't expect anyone to be perfect but when it's a regulated mortgage application, lenders should have native speaker level staff available.

Great service from start to finish. Buying our first house with Precise Mortgages was so easy. Communication was prompt and clear. After previously having issues with my credit, I was very apprehensive about ever getting a mortgage, but Precise managed to work with my mortgage broker and get us a great rate and even better - a mortgage! Even though we are just starting our mortgage with Precise, they have been nothing but excellent from what we have experienced so far. Thank you Precise for helping us buy our dream house!

Couldn’t have been better, stress free transaction. Would certainly use Precise in the future.

Efficient, empathetic and very supportive.

The indicated cost of your quoted" legal fees" was almost half of what was quoted and actually charged by your nominated solicitors.

A complete different experience, really impressed, very easy to deal with, highly recommend,

Dealing with this company is like hitting your head against the wall!

*Update* March 2026.
I have sent several emails and even a recorded delivery letter.
They have ignored every single attempt at communication.

Precise is the best lender, they are straight forward and precise as their name states.
Very helpful under writer.
Amazing and professional people.

I found that on redeeming my mortgage with Precise I had to speak with a call centre not based in the UK. The lady I spoke with was extremely hard to understand and I repeatedly said I could not understand her. Later in the day I received an email with all the information needed. I had been given a figure over the phone and scanned the email to confirm the final amount. My bank required me to have the paper copy of the Redemption before I could transfer the money. This arrived later by post. When I paid the final figure it was brought to my attention that were additional daily charges after the date of my initial call still outstanding. This was not explained to me, so came to me as a surprise. Precise needs to do better at ensuring the people they employ can speak English clearly.

The name is accurate, Precise like everything to be precise! Mainly seamless process with a few unnecessary stressful holdups thrown in the middle. Being a broker-only communication company meant holdups were lengthened. But came through all good in the end.

Very efficient and professional in all communications with timely actions.

Quick and efficient service. Everything fully explained. Staff helpful and supportive

Excellent service

Really helpful in getting me a bridging loan. We're there when required to help and assist

Extremely efficient service

Great to deal with, very efficient, friendly and professional - Gemma is fantastic

Absolutely top-notch service! We were able to secure our mortgage with little trouble, and Precise gave us a quick decision at a very good rate considering our situation. Thanks again – highly recommended!”

Thanks to Precise I am now a home owner. Thank you for your help and support, very professional and efficient.
I am very grateful.

We applied for a mortgage via Montague Financial Brokers with PRECISE. We have a GRADE II listed thatched cottage and during the long application process it was clear that the property was of COBB construction ,Thatched and built in the 1600s.
We were asked to pay the £595 valuation fee and did so.
The valuer eventually turned up and to our amazement had to ask us if the property was COBB construction.

We heard nothing direct from PRECISE and to our disbelief (and that of Monatgue Financial Broker) PRECISE gave a zero valuation as they don't Lend on COBB buildings.

Neither on their website, both on our research and that of the Broker, was there any mention they do not lend on COBB.
We are now in the process or raising this with the Financial Ombudsman as we are still out of pocket as the Broker was so appalled at our treatment that he reimbursed £295 as a good will gesture.

We've made numerous complaints and phone calls and they have refused to deal with the matter and neither refunded us our money.
They also then attempted to change their criteria and said they might re consider if we got a Cobb Survey done at a cost of well over a £1000 in addition to the £595 we had already paid out.

They are an appalling company to deal with and their customer service isn't helpful either as they refuse to pass you onto the person who was dealing with. the complaint, neither send e mails but postal letters to further hinder the process.
WE didn't even get any correspondence re the valuation and had to ask for the report.

We would strongly advise any prospective Mortgage applicant to avoid this company.