Purple Granite Reviews 

would love to have given 5 stars but cant for a few reasons..

picking out the top and dealing with the initial phase went well. it all started going wrong as we approached the delivery phase.

the team at PG decided they could install a day early which then meant i was being chased for payment sooner than anticipated. The guys who turned up for the install were great but the splash back for the wall behind the cooker wasn't as planned during the stencil phase. This mean't the job wasn't completed as planned and another visit had to happen. Also turned out that the rather large splash back wasn't securely glued to the wall in the first place.

when they did arrive the install team refused to bring out from the van the replacement splashback unless i paid the balance. this i consider unreasonable as the contract and service wasn't performed right the first time. in the end i had to negotiate with a rather cocky installer that i would do half up front and half when they had it out the van and installed it.

they installed it and we accepted it however we then found that the backstands supplied hadn't been bevel finished either ... these are sharp enough to slice a tomato if you wanted to.

paid a lot of money .. splash back should have been right first time and certainly don't appreciate being held ransom for payment on a contract that wasn't fulfilled in first place as quote/planned.

In planning the purchase of a new kitchen, I did what most people would do and that is to approach different kitchen providers. In my case it was Wren, Homebase and Howdens. It was interesting to see that the Quartz worktop prices were very high and variable with each of the kitchen providers. I therefore embarked on attempting to receive quotes from four of the leading online Quartz worktop providers. They all claim to be the best as you would expect. However, the price for this particular Quarts Worktop by a manufacturer called Silestone was surprisingly much cheaper than the kitchen providers by at least 25%. I chose purple simply because they were the cheapest quote and provided rapid responses to my questions and quotes. I found Laura to be particularly helpful but my dealings with every other person that I spoke with telephonically was equally good. Having paid the deposit, I was provided with a date for the template fitting and was kept in regular communication via email about the appointment. Chris the templater arrived on time and described exactly what he was going to do. I had an area on the worktop which required a slight curve to enable a larder door to open without touching the worktop overhang and he managed to design this for me without any problems. As soon as Chris had departed, I received an email informing me the worktop was being fabricated and an installation date was provided. I was surprised to find that the installation date was only five days after the templating had been completed. The fitting process was performed by Luke professionally and with great care. Where small adjustments were required, such as increasing the size of a tap hole, these were undertaken prior to departure. A great amount of time was spent in aligning the joints and Luke was particularly keen to ensure that the colour of the joint adhesive was matching the worktop. At the end of the installation, information was provided as to how best to look after the quartz worktop and the entire kitchen was cleaned up prior to departure. There was a slight error with the cut out in the bathroom sink which Luke had made a note of an informed me that I would receive a call from purple the following day. When I spoke with John the fabrications manager, he informed me that he had noticed this particular error and that he would be replacing that worktop for me in due course. I chose purple purely because I found them to be the cheapest as I had a very limited budget. However, I was not expecting the level of service and professionalism that I have received during my entire purchase experience with purple. For anyone who is considering purchasing a Quartz worktop, I would urge you not to buy this from any kitchen supplier and would wholeheartedly without reservation suggest that you contact purple as your first port of call.

Used Purple Granite from kidderminster had an Excellent experience from start to finish Laura helping us to choose our Quartz worktop to the Excellent fitting job carried out by their team would highly recommend we love our worktop..!

Review of the job. The whole process was fantastic and smoothly implemented. From the start the welcome sales team were very knowledgeable and amenable. She made it easy for us to choose. The template team were very polite and professional and the fitters Terry were excellent, very friendly and very efficient. We were very pleased with finished result. They also provided excellent information about caring for our product. We would recommend Purple Granite to others. 5*

We had our worktops fitted a few months ago by purple granite and wow! They are absolutely amazing, the team was so helpful in helping us choose. We even took a cupboard door to put next to the large showroom samples. Nothing seemed like too much trouble even when we raised a concern over an end panel the team were happy to send someone to correct this with no questions asked at all! We have been so impressed we have referred to both our neighbours who have now also used purple and both are so happy with theirs too! We couldn’t be happier thanks purple 💜

Very happy with the service and the new streamlined result of my new kitchen worktops from Purple Granite.
Good service at a competitive price.
Felt the staff were very professional and a friendly service. would recommend good experience all round

Not only did this company offer us a competitive price as compared with a number of other companies we tried but they also offered an excellent service templating our new work surface & installing it. It's the icing on the cake in our newly fitted kitchen and looks great.

The boys turned up on time and both very hard working and nothing to much for them. Took all the rubbish away with them and put up with my question's. I would recommend the boys for a really good job and Purple Granite as very good company they keep you informed all the way and we have beautiful counter tops , emails and you can email or phone anytime .its hard to choose product as they have so much choice and colours and style’s and very good Value for money, Terry and Harrison were very good and make a good team and thanks Nicci and Mark Hodgkins and Caz Sibley for recommending Purple granite .Fran and Kevin Cale

Absolutely excellent service from start to finish. I was a bit nervous at first as it’s a company I hadn’t heard of before and actually saw them advertise on Instagram, but the price was just too hard to resist compared to the likes of Magnet etc. They constantly kept in touch with us and provided us with all the information we needed to make it a smooth process. Even the communication on when the fitters would arrive was 5*. We’re so pleased with our worktop, it looks beautiful. Thank you Purple!

We are so pleased with our new quartz worktops, The Purple team, Terry, Oscar & Lee are amazing and they dont stop until the job is completed. They checked with us every step of the way to make sure we were happy with what they were doing. The service from the team in the office was brilliant, they kept us informed throughout our journey. Thank you so much for a very friendly, efficient and professional experience. Nicci & Mark Hodgkins

Purple Granite fitted the worktops in my new kitchen and did a fantastic job. Everything from the initial visit, templating and the fitting went smoothly, on time and to a high standard. I particularly liked how good the comms were, they keep you informed at every step of the way. Would certainly use them again for the utility (when I finally get round to it) and will recommend to friends and family. Brilliant all round - thank you.

Superb company. From start to finish they have delivered quality in the product and fitting and their communication is first class.lwould highly recommend using them ,you won't regret it.

A brilliant experience from Purple Granite!
Aaron and Aaron notified me of their time of arrival, I was able to track them on their way. They were very professional and polite.
The Kitchen is really taking shape now and looks lovely with the new quartz worktops.
Thankyou SO much!

Amazing Service!
From the moment we spoke to Laura Davies who helped us chose our amazing dream worktops to the day they were fitted. Kept in contact throughout making the process a doddle. I cannot recommend this company enough. We are very happy with the worktops and saves a lot of money with Purple Granite!

This company has been marvalous. Had a couple of minor post install probles which were not going to show up until we started using the surface. They have fixed them in a timely manor with no argument. We would recomend them to anyone considering a granite/quartz kitchen worktop replacement upgrade.

We had a great experience purchasing kitchen worktops with Purple Granite. The team are all lovely and went above and beyond making the sales, template and fitting process easy and fun. They very patiently enabled us to view the quartz at short notice and helped us out when we had last minute coordination issues on our end. Our finished quartz worktops are so beautiful, we can't stop looking at them.

From the initial contact with the sales department Laura Davies made the whole process so simple. I was kept informed through out. From arranging templating to fitting the whole process was seamless. I cannot recommend this company enough. I am so happy with the quality of my work tops and the workman ship of the fitters.

We recently had beautiful quartz fitted by Purple Granite and we are delighted with it! Arctic white which truly sets off the new kitchen!
Fitters were lovely too & very prompt.

I cannot recommend this company enough . Laura our sales adviser was just so knowledgeable and very patient with us! We decided to change our choice in quartz before it was cut this was not a problem and we went in to the factory to view the slabs and final templates to see what they would look like before they were cut. I cannot recommend enough that you ask to look at the full slab the sma
samples can look very different this is with all quatz . Also make the time and effort to go back to the factory to see what the templates will look like on the slabs before they are cut. Aaron came to fit the quartz we had a join which you would never know it’s been done that good. There was a small issue with the electric push up hole being too small . However , their customer services/after service was excellent and this was swiftly resolved with Jim coming out to rectify with matter. I have to say all of the named staff members are an absolute credit to your company.
Thank you for everything we are very pleased.

Customer service is appalling! Take your money elsewhere!

The manger Neil shouted at me and hung the phone up on me when I called to complain that my upstands were 18mm away from the one side of the wall. I understand it’s not the company’s fault that my wall isn’t straight however I feel this should have been picked up at templating given the fact it’s not just a couple of mm’s out which their own fitters agreed with.

I’ve never been spoken to like that by anyone and felt sorry for the fitters who were trying to explain the situation to him and being shouted at by this apparent ‘head of operations’!

We also paid for a chopping board which was delivered with writing on the back which has stained the work top , I’ve emailed about this and unsurprisingly been ignored!

This is by far the worst company I have ever dealt with and wouldn’t recommend them to anyone