samsungcareplus.com Reviews 

Having an awful experience with Samsung Care+ trying to get my device fixed or replaced.

Started my claim Monday 22nd May, took around 15 attempts of calling the callcentre as impossible to file online (no login information provided), callcentre call quality awful hence having to make many attempts to start the initial claim.

Anyway, Monday evening the claim was finally started, and I was informed DPD would make contact to provide a collection date/ time - DPD did not make contact, they knocked on my door the following day and I wasn't ready to hand device over (as I had received no correspondence to expect them on that day) DPD driver very unhelpful/ not sure what would happen next.

Tuesday PM I try phone DPD - impossible to speak to a human as no collection/ parcel number provided. Spoke with Assurant (Samsung care+) and they assured me they would look into this/ fix this and update me via email.

Wednesday AM I have heard nothing from Assurant or DPD, although as previously assured that DPD will likely knock today, I had my phone wiped/ wrapped up ready to be sent for repairs. I phone Assurant Wednesday AM and they assure me the claim is still active, so he will likely knock today.

Wednesday 4.30PM I phone Assurant as still no email from them or DPD and working day is over. Assurant could not assist me as they had no direct communication with DPD or access to my collection number. Transfer me to Samsung, they cannot help either but lease with Assurant and then try contact DPD to fix the error. I'm 2 hours into Wednesday PM call at this point, and the call drops. I phone Samsung again, this advisor is not as helpful and sends me back to Assurant where they then cancel the claim and file a new one in hope of me receiving DPD correspondence moving forward.

Thursday 8AM- still nothing from Assurant r.e new claim number or DPD r.e collection details, I phone Assurant and they agree to send me an email. I get said email 2 hours later.
Thursday 2PM - still nothing from DPD or Assurant and no sign of collection today. I phone Assurant once again, and they investigate further and agree to update me via email. I FINALLY GET A DPD REFERENCE, which still does not provide a collection date. I phone up and am told I should be updated via DPD within the next 48 hours.

I'm pissed. My phone is broke, ive spent about 6 hours on the phone over the past 4 days, and my phone is still yet to be collected. I go on vacation in 9 days and the likelihood of having my device repairs & back with me by then is quickly slipping away.

All because of Assurant/DPD/Samsung logisitcal and or admin errors I am 4 days into my claim, and still don't have my device collected or know if I will have it back in time for vacation - which shouldn't of been an issue.

On a side note, on Monday one of my first interactions with Assurant they were guilty of a Major GDPR fail. When being asked security questions, I was provided the answers for each question rather than asked. E.g. "confirm your name is Joe Bloggs" "Confirm your address is 123 fake address road" "Confirm your email is Joebloggsfakeemail @ samsung.com" I raised this to multiple advisors at Assurant, and nobody really cared/ acknowledged the GDPR breach. A guy at Samsung said he would make note of this though (Wed PM where the call dropped).

Can't believe I'm paying a £115 excess for such an awful, confusing, unprofessional experience where I likely won't have my device repaired in time for travel - 12 days after filing an initial claim.

The irony of all this is that my device will likely be a write off anyway - Fold 4, Hinge broke & Large screen has black line, no touch function.

Claim ID 33012479 & originally 33012242

Literally does not respond to emails even though their autoreply says they respond in 24 to 48 hours. When you give someone limited time to activate their protection plan on a new device or you reserve the right to cancel the plan, you need to be answering questions about the activation process in a timely manner. I've been waiting almost 3 weeks with no reply.

I'm not sure I should bother activating my insurance on my new watch, maybe I should cancel and stop paying for the "service." If this is how they treat customers then I'm afraid that when I actually need to file a claim or get a repair that I will face the same thing.

servify.tech provides the worst possible customer service EVER - DO NOT BUY!!!!

Our phone got stolen, so I called to file a claim and here is a recap of the terrible service!!

DAY 1

Went to the Samsung Care + website and attempted to file a claim, account information not recognized, so I called the support telephone number. I explained the situation to three different people and then got disconnected. Total time 16 mins.

Agents spoke with a terrible accident and the connection was spotty at best.

Agents attitude was very unpleasant.

Called again, after 15 mins, I was told that the policy is with servify.tech.

Called servify.tech - I was rudely informed that the claimed had to be filed via the website.

Submitted the claimed with the police report.

2 Days Later

Called servify.tech - I was rudely informed that the claim takes 3-5 business days to process. 18 minute call.

4 Days Later

No new updates

Called servify.tech - It took the agent 19 minutes to find out that it's still in process. i was told that it would be "A LITTLE TIME" to process. Explained the the agent that I was told it would be 3-5 business days for processing, so the agent raised the issue with their manager.

I requested a call back from the manager - but first I had to explain that they could not call me back at the telephone number of the stolen phone, alternate number provided.

I will not hold my breath for the call back.

Day 9

no call back
no replacement phone
no online updates to the claim

De er ikke interesert i å få nye kunder etter at avtaleperioden er ferdig. Finn et annet selskap for mobilforsikringen din.

the company charged twice for on policy and it is near imposable to get a refund for one