samsungcareplus.com Reviews 

AVOID AVOID AVOID
This has got to be one of the worst insurance companies out there. You'd be better off throwing your money on the ground! Just received my phone back tonight, 20 days after the claim was made. Yes the front screen and back glass of the S23 Ultra was replaced however my old cover was put back on the phone and filled with tiny shards of glass which yes damaged the new glass on the back of the phone as well as cutting my hands.
The phone was also reset and I was u able to back it up before I sent it off.
I also attempted to contact samsung (don't) care+ multiple times for updates or progress it was exteamly unhelpful. Just please avoid them. I have been a loyal samsung customer for many years infact every appliance in my house is samsung, extreamly disappointed with there insurance and do not recommend them at all! Please avoid, its 2023 dispite all the other issues 20 days to replace a screen cover is unacceptable!

Horrible I cracked the screen on my phone they didn't scheduled me for an appointment to have my phone repaired. I went to the appointment and I also paid the $29 for the appointment. I got to the shop and was told that they didn't have the parts to replace my screen and that they were on back order. They also told me they didn't know when the parts were coming in. So now frustrated I wasted half of my Saturday and my money. I called Samsung they told me the only thing that they can do is send me a replacement phone which will cost me $70 more. This is not my problem that they don't have the parts to fix my phone. Samsung does not care about its customers one bit. I have multiple Samsung appliances Samsung TVs in Samsung mobile devices in my home. I swear I will never purchase another Samsung device in my life. I I am honestly appalled at how their customer service treats their customers. It's ridiculous I shouldn't have to pay more money because of stuff Samsung cannot come through with on their promises to me. For a cracked screen the price is supposed to be $29 for a replacement phone it's 99 I have a cracked screen I don't need a replacement phone I need a screen replaced. Therefore if they want to upgrade me to a phone replacement they need to cover the cost. And they are going to lose a customer that has been spending thousands of dollars on their devices appliances TVs for years that's on them.. I'm writing reviews everywhere I can write reviews and I'm going to put them blast on every social media that I have and I guarantee you they will lose the money. Also their customer service representatives that want to refuse to transfer me to a supervisor after wasting 45 minutes of my time. They also barely speak English so you can't understand a word that they're saying.

They quote 10 business days when the contract says 1. They don't guarantee the colour or even model that you have despite that's the agreement that was sold. Also they have ever changing terms and condtions you are tricked into agreeing to to open your profile.

Terrible company. Don't waste your money and time.

Terrible company. Constantly tells you your IMEI number isn't in their system. That they need 24-48 hours to send it to their back office to have fixed. Then they dont contact you at all. Csll them back and they say the same thing again. And again, and again and again.

I have been waiting almost two weeks for a replacement device and getting a run around constantly

Horrible, phone was stolen so I was literally waiting for the insurance phone from Samsung care+ and I was told it will take 1-2 days to receive a RESPONSE on the situation after filing a claim. Submitted an online claim on tuesday, waited for 1 day and there was no response, called them and they said online response is not enough you HAVE to call them but that's not what they told me previously. Then I waited for 3 more days after the phone claim but nothing still. Called them and they said you have to just wait. no guarentee and just wait, have been waiting for a 1 week for the new phone and I just want to say Samsung Care+ is horrible and the customer service is atrocious, the guy does not care about you getting the phone or anything, just pushes the responsibility away and tell you he can do nothing. please don't get samsung if you can

Have been a loyal customer and spent a substantial amount of money with Samsung over the last few years.

Always had a good experience previously. Their doorstep repair service was second to none.

However, since outsourcing to Assurant, it's abysmal. I've never seen such a decline in service.

I have a smash on my screen which doesn't impact performance. I made a claim and was explicelty told to choose "in store repair". Travelled over 3 hours to the nearest store listed on their directory, only to be turned away and told they do not offer the service. A complete waste of a time and money, for which I'm having to press really hard to get reimbursed (given this was a booking made via their online journey).

I have been trying for over a month to get an accurate list of their repair stores. After 5 weeks of chasing, they advise "in-store repair" is not possible.

This is still an open claim that they should honour. It explicitly says on my claim that it is "in-store only".

Now they want me to go via courier which will take up to two weeks. Very archiac, especially considering previous experience. I don't have any faith in their courier service based on reviews here.

Communication and customer service is incredibly poor. The information and instruction provided by the team has changed several times in my experience. What should be straight forward and easy has had me going round the houses.

Assurant team are the most unhelpful I've ever come across. Either that, or they don't have a clue. Not sure which is worse but DO NOT USE. There are many other reliable and convenient offerings on the market.

I have been a big fan of Samsungs but not any more. I got a s23 ultra which the screen smashed soon afterwards. I have paid the £60 towards the repair but it's been over a month and I still haven't had the phone fixed. When I complained to Samsungs NOTHING IS DONE. I was told lies they was going to replace it but the courier still haven't come to get it, and the reason Samsungs say the delay is because of no new screens??? This is the last time I be doing anything with Samsung, I have cancelled my direct debit and sent the phone back recorded delivery and ready for a fight. This isn't fair on the customer considering how many years I been using Samsung products but I am done. If you still want a Samsung DO NOT USE SAMSUNG CARE as they do not care about you or your product, but about the money.

I could write a really long story about how disgusting this company is, but long story short, the worst insurance company ever... there's no one to listen to your issue, hangs up the phone without even asking if i want something else...

Totally lost all confidence in Samsung! My original warranty was set up to replace lost phones. After several years of no claims, I dropped my phone in the ocean. Customer service who barely speak English informed me that my plan changed without my knowledge. Just tried to cancel the insurance on the phone that I no longer have- what a nightmare! I'm so done with Samsung after over 22 years as a loyal customer!

I had a claim filed and when I called in regarding an issue about the claim Hinbal went ahead and canceled my claim and refunded my deductible. Then told me I had to redo the claim, but I cannot redo the claim because now my funds are on hold until the funds are returned. When asking for a manager I was refused because there was nothing they could do. I was not listened to and now because Hinbal was in a hurry to get me off the phone I will have to wait a week before my phone can get fixed.

Samsung Care Plus is ridiculous. I filed a claim online, and it charged me a $100 deductible. I get that, but then they put a $ 1,000 hold on my account until my broken, useless phone is returned to them. This is wild. How can they think it's okay to hold that much money in my account? I've been a loyal customer since the S2 came out. I will be seeking legal action soon, and several customers are going through the same thing

This is a scam. I have been a customer for 3 years. Never had a claim. Now my S22 has a crashed screen. I have been through hell with these people. Hours spent on the phone and no resolution. They can not find my service fee payment of USD 29. I sent them THEIR online receipt and my credit card transaction report. Still they are checking...days go by...and my phone remains inoperative.

Wow! I guess I am not the only one. I carried Samsung premium care, paying every month for years. When I dropped my phone and called to place a claim it took several frustrating hours to ascertain my policy had "expired" 37 months ago. This would be fine but I continued to be charged! They acknowledge all of this, but several calls later, I have yet to get a refund. This is criminal. I wonder how many people they are charging without service?

I purchased phone insurance late last year but had to return my phone due to coverage issues, Samsungcare+ said they would refund the money ($250) as long as I can show proof of return (phone) since February 2023 still no action or response to my emails and calls. Might see if a government body can look into this as it seems all reviews are terrible, they cannot keep doing this to customers

Extremely Disappointed with Samsung Care+ - One Star Rating

I am writing this review with great disappointment and frustration over my recent experience with Samsung Care+. As a loyal Samsung customer, I expected a seamless and satisfactory resolution to my issue, but unfortunately, it has been anything but that.

I had a replacement claim for Samsung Ultra S22, specifically the unlocked version, directly from Samsung. To my surprise, the device I received had AT&T software pre-installed and locked to AT&T, completely deviating from my original order. After reaching out to Samsung Care+, the situation only worsened.

My initial attempts to communicate with them went unanswered, leaving me in the dark about the return process for the incorrect device. When I finally received a replacement, it turned out to be a mix of two colored phones - front of a black and Back cover from gray . This level of carelessness is unacceptable, to say the least.

Furthermore, despite providing my contact information multiple times, I had to reiterate my concerns and details at each point of communication. This lack of internal coordination demonstrates a lack of professionalism and attention to customer needs.

The lack of accountability and clear communication throughout the exchange process has resulted in significant inconvenience and wasted time on my part. I expected better from Samsung, a brand that prides itself on quality and customer satisfaction.

What adds to my disappointment is the feeling of being taken for granted as a customer. Instead of acknowledging their mistakes and providing immediate assistance, Samsung Care+ has left me feeling unheard and unvalued.

I would strongly caution others against relying on Samsung Care+ for support. If they cannot handle a simple exchange process efficiently, I shudder to think how they would respond to more significant issues.

In conclusion, my experience with Samsung Care+ has been nothing short of frustrating, disappointing, and unsatisfactory. I have no choice but to award them a one-star rating for their mishandling of my case. I sincerely hope this review serves as a wake-up call for Samsung to reevaluate its customer service standards and deliver on the promises it makes to its customers.

Andriy Bezruchuk

Samsungcare+ UK via Assurant.

What an absolutely terrible service provided by the Samsungcare+ insurance policy.

My phone was damaged accidentally and this was covered under the policy. Trying to lodge a claim was terribly convoluted.

After trying to no avail on two occasion on the phone I was sent an email with questions on to answer and hopefully initiate a successful claim. Once I had received the form and filled it out the calimnwas accepted. This was 3 days after my initial phone call to try get this sorted. So next step is I have to wait for DPD to come and collect as the nearest Samsung repair centre was 65 miles away from me in Manchester.
So I wait patiently for some further correspondence. Nothing received and then on Thursday out of the blue I receive an email saying the collection had failed?! I am told that it will be reattempted the next day. I wait in all the next day - no collection. Finally the phone gets collected on the following Monday - we are now over a week from initial phone call... i receive no confirmation that Samsung has received the phone or any correspondence whatsoever. On Thursday and Friday I email care plus for some kind of update... I get a standard response saying as soon as they have an update. Still I hear nothing so I call in on the Saturday... i am told they have the phone and its still waiting to be inspected!! They have had the phone almost a week... i am sat here writing this review on the Monday now and still no update or indication of when I might get the phone back! Terrible, terrible service - I could have taken the phone to the local shop and had it fixed the same day! I would never take this policy out with Samsung again and I would advise anyone else to seek third party insurance rather than use this shower of an organisation!

HONTEUX, pas d'autres mots.
Mon au magasin pour réparation depuis 40 jours, j'ai reçu une confirmation de Samsung Care + pour acceptation de réparation sous couverture d'assurance, puis un autre mail d'annulation me disant que le dossier est en étude ?!?!?!
Echanges interminables (et non terminé) de mails avec leurs services qui me font balader…
Attendent ils la fin de ma couverture d'assurance ??

Bref, je déconseille, essayer de trouver une assurance indépendante.
J'ai pensé que cela serait plus facile avec l'assurance de Samsung mais non.

Franchise de 59€ payer en plus de mon assurance pour faire les réparations.
J'ai payé mais pas de retour, pas de réparations.

Numéro de demande acceptée BESAMBENUB20220812000001CL01

Jeg må desværre indrømme at SamsungCare er ren fup. De overholder ikke deres egen betingelser og det der står på hjemmesiden er desværre ikke rigtig. Der bliver ikke dækket noget. Det er kun for at tjene ekstra penge ved siden af. Jeg har desværre ikke fået dækket mit skærmskade på tlf til trods for at jeg har forsikringen. Det er mega ærgerligt. Jeg kan ikke anbefale at man skal købe samsungcare ved siden af.