Water Plus Reviews 

Very professional, helpful, flexible, consulted manager about an unusual request, did not take long, so great that clear English was spoken, excellent customer service. Thank you!

I was dealing with an issue regarding a unique circumstance over an unpaid commercial water bill by a previous tenant which left us with our water being disconnected, rose, Nicola and Yasmin were absolutely fantastic.

Within 5/6 hours of picking up the case they had the issue sorted, the dispute had a resolution that suited all, and water restored to a vital non profit centre for youth and adult development across Liverpool.

It’s not often I raise any reviews, but the way they communicated throughout the period of the dispute was fantastic. A massive credit to the business and an exact example of how clear communication is vital in such circumstances.

Thanks again

Very helpful and understanding due to my lack of computer experience guided me though the procedure fantastic great experience

I had to ring customer service and I was connected to Sultan from Sheffield. He was so patient and friendly and explained everything I needed to know. Great customer service makes such a difference

The company should not have made such an intrusive upsetting mistake, it is only because Josh (customer service) was so pleasant and kind that I felt somewhat mollified.

I would have liked to know how my address magically appeared on the letter you sent even though you knew it was the wrong postcode. That continues to worry me a little.

The phone call was answered immediately. The advisor was very polite and helpful. She answered all my questions.

Mandy answered all of my questions and made everything clear.

I had a conversation about a problem and it got sorted

Had a phone call from water plus ? Asking for money we are a tennant and there are 3 properties in the one unit. Asked how they came by our name and was told they used google earth , demanded payment of money ( asked who opened the a/c. No reply asked what bill was for no reply just wanted money ) they sent several emails each time the figure went up finally got an email from a credit company in Scotland asking for 3 times the amount of the original call , again I asked same questions as before again asked for an itemised bill ? The credit company said it would be emailed to us in 48 hrs It’s been 3 days still nothing. No itemised bill nothing I have spoken to our landlord I have told waterplus to take our name off as we are tenants gave them landlords details. Nothing. We are going to pay (as advised by our solicitors) I have contacted ccw and raised a complaint landlords will refund us money paid. But the time effort it has taken. It is sheer blackmail they should be reported to the police for getting money with menace’s. Worst company ever had dealings with.

I spoke to Julie today who right from the start informative and above all really good at answering all my questions. She delivered me all my questions with good reasonable answers. Felt appreciated and lucky to have someone like Julie go above and beyond for me .. it’s quite refreshing. Thankyou Julie

Spoke to Phumeza, she was very helpful, wish everyone I dealt with was like her

Friendly and professional

Very clear and understandable,
Excellent service and pleasant to speak to. Highly recommend

Excellent service answered the call within 60 seconds of my connecting. Took my water meter reading after I'd had problems with my water plus App not submitting my reading.

worst company I have ever had the misfortune to be forced to deal with! Somehow we have to pay an extortionate amount (an amount that will force our business into financial problems) for rain water that lands on a roof that doesn't belong to us and off a car park that also doesn't belong to us down drains that don't belong to us on property that doesn't belong to us!! We pay our landlord for the water supply too but this absolutely terrible company wont listen to this just keep hounding us like dogs...i don't know how companies like this can operate in the way they do

I had a slight problem with my water bill, after getting in touch with water plus to try and rectify the problem, customer coach Donna Barr sorted the problem very quickly. I can’t thank her enough for her help. She kept me informed at all stages and made sure everything was worked out. Thanks Donna full marks.

After placing a negative review, a lady called Ruth rang me today to discuss the issue in more detail - she was very polite and apologetic for the situation that had arisen and a small gesture of compensation was offered and accepted. Well done to turning this round to my satisfaction, thank you

Excellent service from your customer service advisor Paula. She dealt with my enquiry in a professional and knowledgeable manner.

Spoke to Anthony Tetley who was incredibly helpful and knowledgable