Have been trying for several weeks to sort out my commercial water account since moving into a new property. Spoke to Katie today (nearly 2hrs) but all sorted now. Highly recommend
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Cannot recommend Sultan from Sheffield highly enough. I rang Waterplus completely fed up as I was getting nowhere trying to sort out my issues via email. Sultan was absolutely brilliant, very profes... Toon meer
Bedrijf heeft geantwoord
I've had Waterplus as my water supplier at my last two companies. The ledger was all over the place with both of them. I gave up trying to get their statements to match up with the direct debit paym... Toon meer
Bedrijf heeft geantwoord
A huge shoutout to Craig Fowler at Water Plus for always going above and beyond to support the water sales team at Love Business. No matter the challenge, Craig is always on hand to help, provide... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Since Business Water opened in 2018, we've become the UK's largest business water retailer, providing organisations of all sizes with billing, account management, meter reading, and water efficiency services. 💧 Our mission is to help businesses save water, reduce costs, and promote sustainability with a wide range of tailored solutions. Whether you're a small enterprise or a large corporation, we’re dedicated to offering you reliable, efficient, and cost-effective services to meet your unique needs. Let us help you manage your water usage smarter and more sustainably!💧
Contactgegevens
ST4 4TW, Stoke-on-Trent, Verenigd Koninkrijk
- service@water-plus.co.uk
- www.water-plus.co.uk
4,3
Uitstekend
4K reviews
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Great customer service
Great customer service from Victoria. Very knowledgeable and patient and discussed everything relating to a new contract.
8 september 2026
Review zonder uitnodiging
Antwoord van Water Plus
Hello Alison,
Thank you for getting in touch with a review.
Welcome to Water Plus - we're happy to hear about the great service that you received from Victoria and I will pass on your appreciation to her.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Straightforward Pleasant and competitive service
Anthony at water plus was most helpful in assisting me with a contract. He explained everything clearly and the rate offered was highly competitive.
He was pleasant to speak with and assured me any future questions just to get in touch directly ⭐️⭐️⭐️⭐️⭐️
9 september 2026
Review zonder uitnodiging
Antwoord van Water Plus
Hello,
Thank you so much for taking the time to leave a review about the service you have received from Anthony when he was assisting you with your contract.
Its great to hear that you found him pleasant to speak to and that he explained everything clearly to you.
I will make sure this is passed on to him.
Kind regards,
Andrea
Water Plus
Water plus
Sharon customer service staff at water plus, was really helpful and very patient with me. She explained everything clearly and made sure I understood everything. She was polite and took the time to listen, even though my mobile connection was really bad and it was difficult to hear at times.
I really appreciated her patience and the way she handled the call. We need more customer service staff like Sharon who are patient, understanding and genuinely willing to help.
I would definitely give Sharon and the service I received 10 out of 10. Thank you, Sharon, for all your help and advice. It was very much appreciated.
Rafiq Adam
9 september 2026
Review zonder uitnodiging
Antwoord van Water Plus
Hello Rafiq,
Thank you for getting in touch with a review for Sharon.
We're happy to hear about the excellent service that you received in resolving your issue and I will pass on your appreciation to her.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Cheslyn has delivered an exceptional…
Cheslyn has delivered an exceptional standard of customer service. I contacted Water Plus regarding a long-standing billing query and found him to be highly professional, knowledgeable and helpful throughout. He quickly understood my concerns and identified the information required to resolve the account in a single conversation. Cheslyn is a genuine asset to the Water Plus customer service team.
8 september 2026
Review zonder uitnodiging
Antwoord van Water Plus
Hello Caron,
Thank you for getting in touch with a review for Cheslyn.
We're happy to hear about the exceptional service that you received from Cheslyn and will pass on your appreciation to him.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Very helpful and friendly lady
Very helpful and friendly lady, sorted out my issue very quickly
8 september 2026
Review zonder uitnodiging
Antwoord van Water Plus
Hello Ellie,
Thank you for getting in touch with a review.
We're pleased that you're happy with the friendly and helpful service that you received.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Sharon was so helpful went above and…
Sharon was so helpful went above and beyond 5*
8 september 2026
Review zonder uitnodiging
Antwoord van Water Plus
Hello Kathryn,
Thank you for getting in touch with a review for Sharon.
We're happy to hear about the helpful service that you received from Sharon and will pass on your appreciation to her.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Victoria
Victoria was great and helped me get set up with my new business, she was very informative and called me back even when I had missed calls
8 september 2026
Review zonder uitnodiging
Antwoord van Water Plus
Hello,
Thank you for getting in touch with a review.
Welcome to Water Plus - I will pass on your appreciation to Victoria for all her help.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
This lady should be head of customer services if she isn't already!
I had several issues with my account- the absolutely brilliant Jules from customer services resolved everything in 5 minutes which others hadn't been able to achieve in over 12 months- reversal of charges, correction to postal address, clear explanations...this list goes on. Excellent work Jules, thanks again for your help.
8 september 2026
Review zonder uitnodiging
Antwoord van Water Plus
Hello Mr Axon,
Thank you for getting in touch with a review.
We're pleased that you're happy with the excellent customer service from Jules and will pass your appreciation on to her.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Yasmin was polite
Yasmin was polite, friendly and helped resolve the problem I rang in with.
7 september 2026
Review zonder uitnodiging
Antwoord van Water Plus
Hello,
Thank you for getting in touch with a review for Yasmin.
We're pleased that you're happy with the excellent customer service that you received and I will pass on your appreciation to Yasmin.
We really appreciate you taking the time to leave this review.
Kind Regards
Jav
Water Plus
Outstanding service from Anthony
Outstanding service from Anthony !
Highly recommend water plus for your business !
4 september 2026
Review zonder uitnodiging
Antwoord van Water Plus
Hello Jane,
Thank you for getting in touch with a review for Anthony.
We're pleased that you're happy with the excellent customer service that you received and I will pass on your appreciation to Anthony.
We really appreciate you taking the time to leave this review.
Kind Regards
Jav
Water Plus
This company knowingly deal with agents…
This company knowingly deal with agents that basically scam you for the business then hit you with a £1.50 per day standing charge. They aren't interested in helping anyone but there bank balance
8 januari 2026
Antwoord van Water Plus
Hello John,
Thank you for getting in touch. I'm sorry to hear that you've been disappointed with our service.
We'd really like the opportunity to look into this for you and understand what's happened. To help us investigate as quickly as possible, please email us at service@water-plus.co.uk with your account number(s), contact details, and a brief summary of your concerns.
Once we receive your email, we'll review the details and work with you to find a resolution.
Thank you for bringing this to our attention, and we look forward to helping you.
Kind Regards
Jav
Water Plus
Mandy was extremely helpful and…
Mandy was extremely helpful and explained everything thoroughly to me!
4 september 2026
Review zonder uitnodiging
Antwoord van Water Plus
Hello Theresa,
Thank you for getting in touch with a review for Mandy.
We're pleased that you're happy with the excellent customer service that you received and I will pass on your appreciation to Mandy.
We really appreciate you taking the time to leave this review.
Kind Regards
Jav
Water Plus
Amy the advisor was outstsnding
Amy the advisor was patient, kind and thorough with a complex issue between two charity accounts and account holders. I cannot praise her skill and professionalism highly enough. This is a problem that has been going on since May and thanks to Amy is finally sorted.
4 september 2026
Review zonder uitnodiging
Antwoord van Water Plus
Hello,
Thank you for getting in touch with a review for Amy.
We're pleased that you're happy with the excellent customer service that you received and I will pass on your appreciation to Amy.
We really appreciate you taking the time to leave this review.
Kind Regards
Jav
Water Plus
Customer Service at its best!
I spoke to a gentleman named Gareth today in relation to the change of contact details for a church of which I am a new Treasurer. It was related to two properties and wasn't the easiest of changes and ammendments required. However Gareth was very professional, listened carefully to my isssues and kept me updated at all times as to what he was doing to rectify my issues. At one point the call suddenly ended but Gareth rang me back immediately.
A very helpful, professional man who ensured he had done everything to help, an asset to Water Plus! He restored my faith of getting a result when contacting large organisations. An excellent example of Customer Service. Thanks Gareth
3 september 2026
Review zonder uitnodiging
Antwoord van Water Plus
Hello Alison,
Thank you for getting in touch with a review for Gareth.
We're pleased that you're happy with the excellent customer service that you received and I will pass on your appreciation to Gareth.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Very smooth and easy process
Very smooth and easy process. Victoria was extremely helpful and very knowledgeable. I highly recommend
3 september 2026
Review zonder uitnodiging
Antwoord van Water Plus
Hello,
Thank you for getting in touch with a review.
Welcome to Water Plus - we're pleases that you're happy with the helpful service from Victoria and I will pass on your appreciation.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
A massive thank you to Rosemarie
A massive thank you to Rosemarie, Nicola and Yasmin for all their help recently. We were dealing with a really difficult situation and they showed genuine empathy, kindness's and understanding in wanting to help find a solution.
They went above and beyond to get things resolved for which is very much a community led business and we’re all really grateful for the support they gave us.
An absolute credit to the company.
Mark.
1 september 2026
Review zonder uitnodiging
Antwoord van Water Plus
Hello Mark,
Thank you for getting in touch with a review.
We're happy to hear about the great service that you received in resolving your difficult situation and I will pass on your appreciation.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Excellent communication
Excellent communication. Highly recommended.
2 september 2026
Review zonder uitnodiging
Antwoord van Water Plus
Hello Rob,
Thank you for getting in touch with a review.
It's good to hear that you're happy with the excellent communication that you receive from Water Plus.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Thank you for everything
2 september 2026
Review zonder uitnodiging
Antwoord van Water Plus
Hello Ako,
Thank you for getting in touch with a review.
We're pleased that you're happy with the service you're receiving from Water Plus.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Julie who I spoke to was most helpful…
Julie who I spoke to was most helpful and efficient.
To improve the service Water Plus could arrange for the phone call to be answered much more quickly.
2 september 2026
Review zonder uitnodiging
Antwoord van Water Plus
Hello John,
Thank you for getting in touch with a review.
We're pleased that you found Julie to be helpful and efficient and I will pass on your appreciation to her.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Very professional
Very professional, helpful, flexible, consulted manager about an unusual request, did not take long, so great that clear English was spoken, excellent customer service. Thank you!
2 september 2026
Review zonder uitnodiging
Antwoord van Water Plus
Hello,
Thank you for getting in touch with a review.
We're pleased to hear that you're happy with excellent customer service that you received.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
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