Have been trying for several weeks to sort out my commercial water account since moving into a new property. Spoke to Katie today (nearly 2hrs) but all sorted now. Highly recommend
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Cannot recommend Sultan from Sheffield highly enough. I rang Waterplus completely fed up as I was getting nowhere trying to sort out my issues via email. Sultan was absolutely brilliant, very profes... Toon meer
Bedrijf heeft geantwoord
I've had Waterplus as my water supplier at my last two companies. The ledger was all over the place with both of them. I gave up trying to get their statements to match up with the direct debit paym... Toon meer
Bedrijf heeft geantwoord
We took over a new building from a previous tenant who had become insolvent. I spoke with Kemi who was very calm and helpful and the whole process went much better than I had expected.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Since Business Water opened in 2018, we've become the UK's largest business water retailer, providing organisations of all sizes with billing, account management, meter reading, and water efficiency services. 💧 Our mission is to help businesses save water, reduce costs, and promote sustainability with a wide range of tailored solutions. Whether you're a small enterprise or a large corporation, we’re dedicated to offering you reliable, efficient, and cost-effective services to meet your unique needs. Let us help you manage your water usage smarter and more sustainably!💧
Contactgegevens
ST4 4TW, Stoke-on-Trent, Verenigd Koninkrijk
- service@water-plus.co.uk
- www.water-plus.co.uk
4,3
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4K reviews
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⭐⭐⭐⭐⭐ Excellent Customer Service.
⭐⭐⭐⭐⭐ Excellent Customer Service.
I received outstanding support from April Aston at Water Plus throughout a complex water leak investigation.
April was professional, responsive and incredibly helpful from start to finish, keeping us informed throughout the process and providing clear guidance at every stage. Thanks to her support, we were able to successfully resolve the issue and secure a significant leakage allowance refund for the business.
Excellent communication, excellent customer service and a real credit to Water Plus.
Thank you, April, for all your help.
17 september 2026
Review zonder uitnodiging
Antwoord van Water Plus
Hello Phil,
Thank you for getting in touch with a review.
We're happy to hear about the excellent customer service that you received in resolving your leak issue and I will pass on your appreciation to April.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Zoe Varley was very helpful with…
Zoe Varley was very helpful with renewing a better business contract for us
25 augustus 2026
Review zonder uitnodiging
Antwoord van Water Plus
Hello Sarah,
Thank you for getting in touch with a review and for renewing your contract.
We're happy to hear about the helpful service that you received and I will pass on your appreciation to Zoe.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Excellent customer service from Paula
Excellent customer service from Paula
I called today regarding an issue I was having and spoke with a lovely lady called Paula. She was extremely polite, patient and helpful throughout the whole conversation. She took the time to listen to my problem and dealt with it professionally and with great care.
I really enjoyed speaking with her and was very happy with the service I received. I’m very grateful to Paula for her help and support today. Thank you so much, Paula! ⭐⭐⭐⭐⭐
17 september 2026
Review zonder uitnodiging
Antwoord van Water Plus
Hello Rasool,
Thank you for getting in touch with a review for Paula.
We're so pleased that you enjoyed your conversation with Paula whilst resolving your query and I will pass your appreciation on to her for her amazing service.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Rip off merchants overcharging
They keep adding over charge one time fees,
scammers
Ripoff merchants
16 september 2026
Review zonder uitnodiging
Antwoord van Water Plus
Hello,
Thank you for getting in touch. I'm sorry to hear you've had cause to complain.
I've selected the 'Request Information' option so you can provide your account number and contact details. I hope you'll provide these details so we can look into matters for you.
Kind Regards
Jav
Water Plus
After 3 years of struggling with a…
After 3 years of struggling with a billing issue, Ali in the resolution team sorted it in 3 weeks
16 september 2026
Review zonder uitnodiging
Antwoord van Water Plus
Hello Derek,
Thank you for getting in touch with a review.
It's good to hear that your billing issue has been resolved and I will pass on your appreciation to Ali.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
I’m happy this person help me about my…
I’m happy this person help me about my payments thank you very much
16 september 2026
Review zonder uitnodiging
Antwoord van Water Plus
Hello Ibrahim,
Thank you for getting in touch with a review.
We're happy to hear about the great service that you received.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Superb efficient service swapping a…
Superb efficient service swapping a bank account over. Thanks to Sharon who was so helpful and friendly.
16 september 2026
Review zonder uitnodiging
Antwoord van Water Plus
Hello,
Thank you for getting in touch with a review.
We're happy to hear about the efficient service that you received from Sharon when swapping over your bank account and I will pass on your appreciation to her.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Sharon was very helpful
The issues have not been resolved but Sharon was very helpful and provided me with the information I needed to proceed. I have had some dire experiences when calling water plus recently but Sharon was very helpful polite and knowledgeable - I hope I get put through to her every time! Thank you, Angela
16 september 2026
Review zonder uitnodiging
Antwoord van Water Plus
Hello Angela,
Thank you for getting in touch with a review.
We're pleased that Sharon was helpful in providing the information you needed and I will pass on your appreciation to her.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Invoices
Paula took the tension out of my enquiry. She went through all the invoices l had and found the problem. She made it clear what would happen now.
16 september 2026
Review zonder uitnodiging
Antwoord van Water Plus
Hello Peter,
Thank you for getting in touch with a review.
We're pleased to hear that Paula was able to resolve the problem with your invoices and advise on the next steps and I will make sure that your appreciation is passed on to her.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Excellent Customer Service from Faisal at Water Plus
I contacted Water Plus regarding an incorrect classification of my home as a business premises, which had resulted in disputed commercial bills. Although the matter was initially frustrating, Faisal from the Complaints Team was extremely helpful, professional and understanding.
He took ownership of the complaint, clearly explained what was happening and successfully resolved the issue. His communication and customer service were excellent throughout. Thank you, Faisal, for taking the time to sort everything out and bring the matter to a satisfactory conclusion.
15 september 2026
Review zonder uitnodiging
Antwoord van Water Plus
Hello James,
Thank you for getting in touch with a review.
We're so pleased that your account issue has now been resolved and I will pass on your appreciation to Faisal for his excellent customer service throughout.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
I have spoken to very helpful lady call…Julie
I have spoken to very helpful lady call Julie
She sort out my issue thanks alot
And thanks water plus to put smart meter
15 september 2026
Review zonder uitnodiging
Antwoord van Water Plus
Hello Javed,
Thank you for getting in touch with a review.
We're happy to hear that Julie was helpful in resolving your issue and I will pass on your appreciation to her.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Sharon was very helpful and positive
Sharon was very helpful and positive. Thank you.
15 september 2026
Review zonder uitnodiging
Antwoord van Water Plus
Hello Michiel,
Thank you for getting in touch with a review.
It's good to hear about the helpful and positive service that you received from Sharon and I will pass on your appreciation to her.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Antwoord van Water Plus
Hello,
Thank you for getting in touch with a review.
We're happy to hear about the helpful service that you received in resolving your issue and I will pass on your appreciation to Paula.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
The agent (Amy) was good listener and…
The agent (Amy) was good listener and well spoken and took interest in sorting out the billing issue. Explained a good date every month to submit the water meter reading.
14 september 2026
Review zonder uitnodiging
Antwoord van Water Plus
Hello,
Thank you for getting in touch with a review.
We're happy to hear about the great service and advice that you received when sorting out your billing issue and I will pass on your appreciation to Amy.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Long standing issue
We've had a long standing issue with Water Plus with regards to matching meter readings to accounts. This has now been resolved thanks to the input and support from Adam B in Customer Services. Adam has been a godsend. Sticking with us throughout the process and ensuring that the issues were resolved to everyones satisfaction. Thanks Adam.
14 september 2026
Review zonder uitnodiging
Antwoord van Water Plus
Hello Paul,
Thank you for getting in touch with a review for Adam.
We're pleased that your long-standing issue has been satisfactorily resolved and I will pass on your appreciation to Adam.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Bad cuatomer service
webiste will not give acces to emial immediately. Kept looking for the email 15 miniutes and could not find a contact email for them. For a large company liek water plus, it is important to have an email easily accessible.
14 september 2026
Review zonder uitnodiging
Antwoord van Water Plus
Hello Manisha
Thank you for getting in touch. I'm sorry to hear you've had cause to complain.
I've selected the 'Request Information' option so you can provide your account number and contact details. I hope you'll provide these details so we can look into matters for you.
Kind Regards
Natalie
Water Plus
Nobody listens to what you are saying
Nobody listens to what you are saying, you can't speak to the same person and have to go through everything over and over. The same thing has happened twice and it should be an easy solution bur not with waterplus!!!!!!
11 september 2026
Review zonder uitnodiging
Antwoord van Water Plus
Hello Sue
Thank you for getting in touch. I'm sorry to hear you've had cause to complain.
I've selected the 'Request Information' option so you can provide your account number and contact details. I hope you'll provide these details so we can look into matters for you.
Kind Regards
Natalie
Water Plus
Leaking water meter
I telephoned Water Plus today,I got through to them in about three minutes,to report a leaking water meter.The assistant advised me to take some pictures of the leak and send the serial number and account number to the companies e-mail address.All straight forward,I received a very good service.
11 september 2026
Review zonder uitnodiging
Antwoord van Water Plus
Hello William,
Thank you so much for taking the time to leave a review.
Its great to hear about the service you received from our advisor.
Kind regards,
Andrea
Water Plus
Jules Sherrill from the Water Plus…
Jules Sherrill from the Water Plus complaints team has been absolutely brilliant.
She took ownership of my case and worked on it for months, constantly chasing things up and fighting to get my account corrected properly. Thanks to her persistence, the issues were finally resolved and I received a refund for the overpayments I had made.
Her communication throughout was excellent and she always kept me updated and explained everything clearly. After such a frustrating situation, having someone so professional, helpful and determined dealing with it made a huge difference.
Jules is a real credit to Water Plus and deserves recognition for the way she handled my complaint. Thank you again for all your hard work — it is genuinely appreciated.
10 september 2026
Review zonder uitnodiging
Antwoord van Water Plus
Hello,
Thank you for getting in touch with a review for Jules.
We're pleased that you're happy with the excellent service that you received and your appreciation will be passed on to Jules.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Great customer service
Great customer service from Victoria. Very knowledgeable and patient and discussed everything relating to a new contract.
8 september 2026
Review zonder uitnodiging
Antwoord van Water Plus
Hello Alison,
Thank you for getting in touch with a review.
Welcome to Water Plus - we're happy to hear about the great service that you received from Victoria and I will pass on your appreciation to her.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
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